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Reviews of Hyatt Place San Antonio–North/Stone Oak

3 out of 5
Hyatt Place San Antonio–North/Stone Oak
1610 E Sonterra Blvd, San Antonio, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet also very clean.
Stayed 4 nights in May 2024

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in May 2024

10/10 Excellent

ivette

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was no transportation.
Stayed 3 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

6/10 Okay

ximena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
If you can see the picture of the bed comforter you won’t stay there at all. It has mold in jt .
Stayed 1 night in May 2024

8/10 Good

Srinivasa Rao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean, calm and pleasant place
Stayed 4 nights in May 2024
Response from Mary Kathryn on May 23, 2024
Thank you for the post-stay review, Srinivasa!

8/10 Good

Karrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all nice and inviting. The property was also clean.
Stayed 2 nights in May 2024
Response from Mary Kathryn on May 23, 2024
We appreciate you choosing Hyatt Place San Antonio North Stone Oak, Karrington!

10/10 Excellent

Santa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable stay.
Stayed 1 night in May 2024
Response from Mary Kathryn on May 23, 2024
Thank you for taking the time to leave us with a five-star review, Santa.

4/10 Poor

Nancy, Papillion

Traveled with partner
Liked: Cleanliness
The pool was not open all 4 days we stayed. The parking lot was not safe. While we were there 4 trucks were broken into. On the last night the side of the parking lot that was well lit was closed due to maintenance - forcing everyone to park on the parking lot side that was NOT safe any vehicle. Hotel staff indicated, they only worked there and was doing as they were told. The indicated security guard worked starting at 10 pm but when my husband went to the front desk - he was told the security guard would probably be there at 10:30 or 11 pm. I felt like we should be sleeping in our car to protect it and not inside the hotel. There are no words to describe how disappointed we are with this hotel.
Stayed 4 nights in May 2024
Response from Mary Kathryn on May 23, 2024
Nancy, we apologize for any inconveniences that you faced while at our property. Your 2/5 star stay did not live up to the standards that we hold ourselves to, and we will work diligently to be sure that all mistakes are corrected. However, we have had alerts posted on all of our platforms, including Expedia, warning future guests of our pool renovations. We also had an official statement posted on our website stating that all guests will have complimentary access to LifeTime Fitness and their pool.

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from Mary Kathryn on May 10, 2024
Thanks, Bianca, for taking the time to leave a five-star review of your time here at Hyatt Place San Antonio North Stone Oak!

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Like the affiliation with LifeTime Fitness. Don't like the traffic noise on the rooms facing the freeway.
Stayed 1 night in Apr 2024
Response from Mary Kathryn on May 6, 2024
We apologize for any inconvenience that the traffic/noise caused during your stay, Mitch!

8/10 Good

Corry

Stayed 4 nights in Apr 2024
Response from Mary Kathryn on May 6, 2024
Thank you for choosing Hyatt Place San Antonio North Stone Oak, Corry!

10/10 Excellent

Maritza, Brownsville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Super clean reserved loved the area and the hotel.
Stayed 1 night in Mar 2024
Response from Mary Kathryn on May 6, 2024
Thank you, Maritza, for choosing to stay here with us at Hyatt Place San Antonio North Stone Oak!!

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and location.
Stayed 2 nights in Mar 2024
Response from Mary Kathryn on May 6, 2024
I'm thrilled to see that you loved our cleanliness and convenient location. We appreciate you staying here with us at Hyatt Place San Antonio North! Take care!!

10/10 Excellent

Aaron

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Mary Kathryn on Apr 22, 2024
Hyatt Place San Antonio North Stone Oak thanks you for the five-star review, Aaron!

6/10 Okay

Jade

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms were not properly cleaned. Prior to our arrival there was a lid of lunch box left inside. After we checked in, items in our room(coffee etc) were not restocked after each clean.
Stayed 4 nights in Mar 2024
Response from Mary Kathryn on Apr 22, 2024
Jade,We appreciate you leaving us with valued feedback. We apologize for the inconveniences and will be looking into your concerns.

10/10 Excellent

Myrella

Traveled with family
Liked: Cleanliness, amenities
Quick check-in
Stayed 1 night in Apr 2024
Response from Mary Kathryn on Apr 15, 2024
I am glad to see that you had a smooth check-in process, Myrella!! Thank you for choosing Courtyard San Antonio North.

10/10 Excellent

Duncan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice bar
Stayed 1 night in Apr 2024
Response from Mary Kathryn on Apr 15, 2024
Thank you, Duncan! I am thrilled that you had an excellent stay here with us at Hyatt Place San Antonio North Stone Oak.

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will need a vehicle or use Lyft or Uber to get around as nothing is exactly in walking distance because of it being conveniently located right off the highway however Lyft and Uber is cheap to get around and almost always pick up within 2-5 minutes unless you request a wait and save option. Ordering an Lyft or Uber can be problematic as the drivers tend to arrive 20 to 10 minutes ahead of the requested time so be aware of that when doing a schedule pick up time
Stayed 3 nights in Apr 2024
Response from Mary Kathryn on Apr 15, 2024
Denise,Thank you for taking the time to leave us with a post-stay guest review. We here at Hyatt Place San Antonio North Stone Oak appreciate you!

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located next to U.S 281 and the traffic at night was exceptionaly noisey. Several drivers, (especially motor cycles) treated 281like a drag-strip.
Stayed 3 nights in Apr 2024
Response from Mary Kathryn on Apr 15, 2024
Thank you for your review, Francisco!

10/10 Excellent

Tricia

Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Apr 22, 2024
Thank you, Tricia, for choosing Hyatt Place San Antonio North Stone Oak! I am happy to see that you had a five-star stay.

10/10 Excellent

Javier

Stayed 1 night in Mar 2024
Response from Mary Kathryn on Apr 18, 2024
Thank you, Javier!!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and welcoming staff
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 27, 2024
Thanks for the feedback, Justin! We appreciate it!

6/10 Okay

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came for Spring Break and was counting on the pool to be open. Didn’t like the fact that it was closed. The AC in our room was loud and kept us up most of the night. The location was convenient and the beds were nice though. Breakfast was ok. The eggs were bad but the yogurt and meats were ok.
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 27, 2024
Dustin,I am glad to hear that you found our location to be convenient and the beds to be comfortable. We have had alerts live on all third-party travel sites, including Expedia, that state that our pool is closed for renovation. We also have an alert posted on our official website that reads "NOTICE- Our pool will be closed for renovations until April 30, 2024. During this time registered guests have complimentary access to LifeTime facilities, including the pool."We apologize for the inconvenience.

10/10 Excellent

Ruben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 27, 2024
We are happy to hear that our cleanliness lived up to expectations. Thank you, Ruben!

8/10 Good

German, ODESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Mar 27, 2024
Hyatt Place San Antonio-North/Stone Oak thanks you for the post-stay rating, German.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying in hotels for a little over a month and by far the cleanest and most comfortable one so far.
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
Wow, Justin! Thank you so much for the kind words. We here at Hyatt Place San Antonio North appreciate it.

8/10 Good

Carlos

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great until the last night we were there. At 11pm or so, some crazy drunk ladies were just hanging around in the hallway, next to our room and were being very loud and obnoxious. We had to call the lobby and only after having security involved, they finally went to their room. This went on all the way til about 230 in the morning. Also the matress on the sofa bed was extremely thin. We had to use the couch cusions to try and make a makeshift mattress. Other than that, the stay was very nice. The staff was friendly, the lobby host were very resourceful. The free breakfast was a plus. With a big family, free breakfast saved us a little to spend on outdoor activities.
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
We appreciate the very detailed post-stay guest review, Carlos, but greatly apologize for the disruptive inconvenience. Thank you for choosing to stay with us here at Hyatt Place San Antonio-North/Stone Oak. We will be looking into all of your concerns.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms. I will most definitely use this hotel again when I’m back in SA
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
I am thrilled to hear that you plan on visiting us again next time that you are in the area, Brianna. Thank you for the kind words!

2/10 Terrible

Michael S, Maple Grove

I am deeply disappointed with my recent stay at the Hyatt Place hotel. The experience was nothing short of appalling. Firstly, I was shocked to discover that the pool was under construction during my stay, which was a major inconvenience as I was looking forward to enjoying some relaxation time. Secondly, I was appalled to find out that there was no room service available. It is unacceptable for a hotel of this caliber to not provide such a basic amenity. To make matters worse, upon checking into my room, I was greeted by a dirty toilet with poop floating in it. This was not only unsanitary, but also extremely unpleasant and completely unacceptable. When I approached the front desk to request a room change, I was met with resistance and denial. The lack of empathy and unwillingness to address the issue from the front desk staff was highly disappointing. I understand that issues can arise during a stay, but it is the hotel's responsibility to take swift action and ensure guest satisfaction. Unfortunately, my experience at the Hyatt Place hotel fell far short of this expectation. I hope that the management team takes this review seriously and takes immediate steps to address these issues, as they greatly impacted the quality of my stay.
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
We have alerts posted on third-party websites such as Expedia as well as our official websites regarding the pool closure. This alert states "NOTICE- Our pool will be closed for renovations until April 30, 2024. During this time registered guests have complimentary access to LifeTime facilities, including the pool."As for the housekeeping issues, we are so sorry to hear about this. Rest assured; the feedback provided will be shared with the appropriate hotel teams such as Housekeeping, Front Desk, and Higher Management to ensure that every team involved can use your feedback as a learning experience for all. We hope that this problem never occurs in the future. Your stay did not live up to the standards that we hold ourselves to, and we will work diligently to be sure that all of the mistakes listed are corrected, Michael.

10/10 Excellent

Yuli, Houston

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was very spacious, and the breakfast options were great! The only thing I didn’t like was the dirty looking couch. It was stained and brown. We had to put sheets over it to be able to sit on it.
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
I am glad that you enjoyed our spacious rooms and delicious breakfast, Yuli. Thank you for choosing Hyatt Place San Antoni North. We will be addressing your feedback about the couch with the appropriate teams.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Clean property.
Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
I am glad that you had a wonderful stay here at Hyatt Place San Antonio-North/Stone Oak, Jamie!

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I is a little cumbersome to get to, but there are a bunch of stores on a 5 min drive, very quiet place, close to the children hospitals. Very kind staff.
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
Thank you for the feedback, Alejandro!

10/10 Excellent

Fatima

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly and amazing staff!
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 19, 2024
Thank you so much for the compliments on our amazing staff, Fatima. We here at Hyatt Place San Antonio-North/Stone Oak appreciate you.

10/10 Excellent

Erika

Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Mar 15, 2024
Thank you for choosing Hyatt Place San Antonio North, Erika. We are pleased to see that you had a five-star experience here with us.

10/10 Excellent

Sheryl, Dumas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel and very close to the medical district. Their complimentary breakfast was very nice too. The staff was nice and very helpful.
Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Mar 13, 2024
Thank you so much for the kind words, Sheryl! We here at Hyatt Place San Antonio North appreciate you!

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to share
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 13, 2024
We appreciate the five-star rating, Francisco!

4/10 Poor

Jeremiah

Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Apr 3, 2024
Hey, Jeremiah. We are saddened to see that you did not enjoy your time spent here with us,

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service, property conditions & facilities
Expedia did not mention that the pool was under construction.
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 13, 2024
I am so sorry for the inconvenience, Matthew. Our official website does state that we will be closed for renovations until March 31, 2024. During this time, registered guests have complimentary access to LifeTime facilities, including their pool.

10/10 Excellent

John

Stayed 7 nights in Mar 2024
Response from Mary Kathryn on Apr 3, 2024
We are thrilled to see that you had a five-star stay here with us at Hyatt Place San Antonio North Stone Oak, John.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Mary Kathryn on Mar 14, 2024
Thanks for choosing Hyatt Place San Antonio North, Javier!

8/10 Good

Edna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 4 nights in Mar 2024
Response from Mary Kathryn on Mar 13, 2024
Thank you for taking the time to leave a rating, Edna.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel i just would’ve had want to know in advance the pool was out of order. But they let us take the kids to lifetime pool facilities and they love it. Thank u
Stayed 2 nights in Mar 2024
Response from Mary Kathryn on Mar 13, 2024
I am so glad that we were able to make it right and that your kids enjoyed the LifeTime Pool facilities. Thanks for the review, Claudia!

8/10 Good

Marti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 13, 2024
We here at Hyatt Place San Antonio North Stone Oak appreciate you, Marti.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary Kathryn on Mar 8, 2024
Thank you for choosing Hyatt Place San Antonio North and thank you for leaving a post-stay rating. Take care, Clarissa!!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Leonardo Ch. on Feb 28, 2024
Dear Robert. We are truly grateful for your 5/5 star rating for your recent stay at Hyatt Place San Antonio–North/Stone Oak! Your positive feedback is highly appreciated. If there are any particular aspects that made your stay exceptional or any suggestions you'd like to share, we are all ears. Your satisfaction is our priority, and we look forward to delivering another fantastic experience during your next visit.

10/10 Excellent

Jamie

Stayed 2 nights in Feb 2024
Response from Leonardo Ch. on Feb 28, 2024
Dear Jamie. Thank you for taking the time to rate your stay at Hyatt Place San Antonio–North/Stone Oak with a perfect 10/10 stars! We are thrilled to see that you had an excellent experience. If there are specific features or services that stood out to you, or if you have any suggestions for enhancing future stays, please feel free to share. Your feedback is important to us, and we look forward to providing you with another exceptional experience on your next visit.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on Feb 28, 2024
Dear Brent. Thank you for the outstanding 5/5 star rating for your recent stay at Hyatt Place San Antonio–North/Stone Oak! We are delighted to know that you had a positive experience. If there are any specific aspects that made your stay memorable or any suggestions you have for making future stays even better, please feel free to share. Your feedback is invaluable, and we look forward to hosting you again for another fantastic experience.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on Feb 28, 2024
Dear William. Thank you for awarding us a perfect 10/10 stars at Hyatt Place San Antonio–North/Stone Oak! We're thrilled to learn that you had an outstanding experience during your stay. Your positive feedback is truly appreciated. If there are any specific highlights you'd like to share or any suggestions you have for making future stays even better, please feel free to let us know. We look forward to providing you with another exceptional experience on your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on Feb 28, 2024
Dear David. Thank you for awarding us a perfect 10/10 stars at Hyatt Place San Antonio–North/Stone Oak! We're thrilled to see that you had a positive experience during your stay. If there are any specific aspects that stood out to you or any suggestions you have for making future stays even better, we'd love to hear more. Your feedback is important to us, and we look forward to welcoming you back for another excellent stay.