Terrace/patio
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Reviews of Home2 Suites by Hilton San Antonio North-Stone Oak, TX

3 out of 5
Home2 Suites by Hilton San Antonio North-Stone Oak, TX
1807 North Loop 1604 East, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 577 reviews" "
Rating 8 - Good. 127 out of 577 reviews" "
Rating 6 - Okay. 43 out of 577 reviews" "
Rating 4 - Poor. 25 out of 577 reviews" "
Rating 2 - Terrible. 26 out of 577 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Owner on May 28, 2024
Amanda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

salvador

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in May 2024
Response from Owner on May 21, 2024
Salvador, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked this property the minute I walked through the door and was greeted by James. Everything just felt right. The room was perfect: everything was in excellent condition. I couldn't have asked for anything more. It was truly a great stay.
Stayed 2 nights in May 2024
Response from Owner on May 21, 2024
Mary, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Ines

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Owner on May 6, 2024
Ines, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

CHERYL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and convenient hotel.
Stayed 1 night in Apr 2024
Response from Owner on May 2, 2024
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on May 2, 2024
Jason, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

TODD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s avg.
Stayed 3 nights in Apr 2024
Response from Owner on May 2, 2024
Todd, thank you very much for your feedback! We hope to serve you again in the future.

2/10 Terrible

Jo

Traveled with family and small children
Disliked: Staff & service
Arrived at 12 to check in after purchased online reservation, after driving 6 hrs 5 of us room not ready so they take my number told me they would call me when room was ready never got a call drove around until 7pm before returning to check in again ,so i have to recheck in wow thought i did that this morning/during reservations 3 days go overall wont make this mistake again Hilton 😀 lol my mistake thought this was a real Hilton 😀
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Thank you for taking the time to review us, Jo. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities
Went to check in and there were 5 or 6 parking spots with evidence of vehicle break-ins. Entire windows worth of broken glass. I attempted to cancel with the hotel but it was past the check-in time. That whole area is like that. I drove to the Drury and there was vehicle window glass in that parking lot too.
Stayed 1 night in Apr 2024
Response from Owner on Apr 12, 2024
Thank you for taking the time to review us, Brett. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Terraney

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
My room WAS NOT clean, seem like staff didn’t care this brought my 5 stars to a 3
Stayed 3 nights in Mar 2024
Response from Owner on Apr 11, 2024
Thank you for sharing feedback on your guestroom during your recent stay, Terraney. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Ricardo Hiram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Response from Owner on Apr 10, 2024
Ricardo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Sea world
Stayed 2 nights in Mar 2024
Response from Owner on Apr 8, 2024
Jessica, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Owner on Apr 1, 2024
Nancy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Belinda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was kind and helpfull and room was spacious
Stayed 1 night in Mar 2024
Response from Owner on Mar 29, 2024
Belinda, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to future customers 👍
Stayed 2 nights in Mar 2024
Response from Owner on Mar 26, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Latryce, Wylie

Liked: Cleanliness, staff & service, property conditions & facilities
I called and was loss and the Crystal at the Front desk; was very helpful and patient with me, on the phone guiding me to the hotel. When I checked in I seen how busy it was and she was so Calm and patient. Then there is James who check us in and went over everything and greeted us coming and going. All the staff was so friendly from Breakfast, maintenance and the clean assistant. Property was so great and clean. Great place for family and pets. We'll be back.
Stayed 3 nights in Mar 2024
Response from Owner on Mar 22, 2024
Latryce, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, amenities
Very clean
Stayed 1 night in Mar 2024
Response from Owner on Mar 18, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Rocky

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel staff was friendly enough. Although, the full breakfast was very disappointing. The "hot" options are pre-packaged portions that are warmed up. All very bland and in my opinion inedible. None of my 4 family members wanted to eat there again, forcing us to spend money elsewhere for breakfast each day. The hotel seems nee, but pooly built in the sense that you can hear everything within the hotel. People walking and talking in the hallway, im sure they can hear you as well. If you have someone in a room above you, prepare for it to sound like a wrestling match is going on above you. You can also hear yourself walking around no matter how soft you try to walk so I'm sure the people underneath you can hear you moving around. My door lock stopped working mid-stay casuing me to go down multiple times for a new key. The front desk said sometimes the lock resets itself and needs to be reprogrammed.. These are not exaggerated comments, I dislike when people make things seem worse than they actually were. I am not doing that here. I will not be staying at Home 2 Suites again, and i am very surprised Hilton put their name on this chain.
Stayed 3 nights in Mar 2024
Response from Owner on Mar 18, 2024
Thank you for taking the time to share your feedback about your recent stay, Rocky. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

2/10 Terrible

Thanh

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noise cancellation was terrible. Pillows are not even decent. We had 4 pillows with 4 different thickness to it, and none was decent looking. I've always enjoyed staying in this chain, but this one surprisingly pissed me off.
Stayed 1 night in Feb 2024
Response from Owner on Mar 12, 2024
Thank you for taking the time to share your feedback with us about your stay, Thanh. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
I love the setup of the room.
Stayed 1 night in Feb 2024
Response from Owner on Feb 28, 2024
Joel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Owner on Feb 12, 2024
John, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Ashley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful customer service!
The front desk was amazing! James went above and beyond to meet our accommodations. My mother had an injury and needed to change rooms and he did everything in his power to make her stay more enjoyable. Our room was clean and very spacious. I will be staying there again.
Stayed 1 night in Feb 2024
Response from Owner on Feb 5, 2024
Ashley, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room great price
Stayed 1 night in Jan 2024
Response from Owner on Jan 30, 2024
Robert, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electrical HAzzArd?
This is the second time we have booked this hotel only to be disappointed. On our first booking, we paid for a 1-bedroom suite (for my birthday) because we have 2 adults and 2 large dogs (advertised as a very pet-friendly hotel) and received a standard room with a curtain. We made it work. When booking the second time, we did receive a 1-bedroom suite (2 nights). We obviously have two large dogs, so we thought, How nice! We have the space needed, only to figure out there was some sort of electrical problem in the room! When trying to use the microwave, the breaker would trip, and we were unable to use the microwave at all! It is advertised as having a full kitchen, but it doesn't have a full kitchen. No stove! When I inquired at the front desk, I was told they have an induction cooktop!! With one pan, it takes a full kitchen to cook a meal! Upon departing and cleaning up, I tried running the dishwasher; it ran 1/2 a cycle and tripped the breaker!!! AGAIN!! So no microwave, no dishwasher—everything tripped the breaker. As we take one more look around, a floor lamp is plugged in and turned on—turned off by itself! This could have been a major catastrophe had an electrical fire occurred. Something to note as pet owners. No trash bags, soap, etc. Worst Stay Ever! Also since "we booked through a 3rd party " we were treated as beneath other guests "they couldnt really help since" we didnt book w/them directly.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 22, 2024
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, low price
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Gabriel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

martin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our dog and it was vert well set up for pets. It was everything I was expecting it to be.
Stayed 3 nights in Dec 2023
Response from Owner on Jan 8, 2024
Martin, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Leon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the property is fantastic
Stayed 2 nights in Dec 2023
Response from Owner on Jan 3, 2024
Leon, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on Jan 8, 2024
Elias, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Miguel

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Upon arrival we saw a lot of broken glass in the parking lot. We found out there were six car break ins. Apparenlty, there are no cameras and security guards on site. Additionally, breakfast was very limited the staff would stop serving 10 minutes before closing time.
Stayed 7 nights in Dec 2023
Response from Owner on Jan 3, 2024
Miguel, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean place to stay
The hotel was situated in a good area. It was very clean and spacious. Had a full fridge, sink, dishwasher, microwave which was helpful with kids. Only $25 incidental fee. Much less than other hotels. We never made it to breakfast so have no comments there. Staff is friendly and attentive. Do recommend!
Stayed 2 nights in Dec 2023
Response from Owner on Jan 3, 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

4/10 Poor

Talisha

Disliked: Cleanliness
The cleaning ladies did a sloppy job cleaning my room. The left used q-tips on the floor and dirty dishes in the sink. They also never vacuumed and I was there for a week. Also, the asked one cleaning lady for a roll of toilet paper because she only left one in my bathroom and I needed to blow my nose more frequently due to the weather and she didn’t give me another roll. I had to ask the front desk and was then given an extra roll.
Stayed 6 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Talisha, Thank you for providing us with your valued feedback. Please accept my sincerest apologies for the inconvenience caused during your stay. Rest assured that your feedback will be shared with the staff to prevent such situations in the future. Sincerely,

6/10 Okay

CHANDRA, SAN JOSE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only Concern when comparing with brand value is breakfast options. Limited breakfast space and options though vast seating space for dining.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Chandra, Thank you for your feedback during your stay. We will take your comments into consideration as we continue to strive for excellence.Sincerely,

2/10 Terrible

chau

Stayed 1 night in Dec 2023
Response from Owner on Dec 28, 2023
Thank you for taking the time to review us, Chau. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and friendly
The hotel was clean and spacious. The host is friendly and courtesy. Love the place...
Stayed 4 nights in Dec 2023
Response from Owner on Dec 27, 2023
John, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Owner on Dec 22, 2023
Marcos, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Maritzela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and quiet. Loved our suite just wish they had more options for breakfast.
Response from Owner on Feb 12, 2024
Maritzela, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Customer Service Needs Improvement
Overall a good hotel, the customer service in an area where they can approve. Mainly the front desk...
Stayed 2 nights in Dec 2023
Response from Owner on Dec 11, 2023
Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 2 nights in Nov 2023
Response from Owner on Dec 8, 2023
Angela, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Ozge Gunaydin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 7, 2023
Ozge, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Austin

Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Austin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful, and the hotel rooms are spacious and comfortable. We were disappointed with the hot breakfast options overall though some parts were good, like the waffles. The egg bowls and sandwiches seemed reheated from frozen and just not great. We ate at Chick-fil-A, LaMadeleine, and Krispy Kreme nearby instead. Overall, though the hotel was convenient and clean and I would stay there again!
Stayed 3 nights in Nov 2023
Response from Owner on Dec 2, 2023
Lydia, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great and the attendant at the desk Darrell helped us greatly and was very friendly great place to stay! Only wish breakfast was a little better.
Stayed 3 nights in Nov 2023
Response from Owner on Nov 23, 2023
Darryl, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Graciela

Traveled with family
Somewhat limited space
This hotel is conveniently located. Near shopping and dining areas. But small spaces all around. Bath and closet are very small. The front desk staff is very friendly though and very helpful.
Stayed 3 nights in Nov 2023
Response from Owner on Nov 22, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Mark, Escondido

Stayed 4 nights in Nov 2023
Response from Owner on Dec 8, 2023
Mark, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Carlos

Stayed 3 nights in Nov 2023
Response from Owner on Nov 18, 2023
Carlos, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel!!! Our first time to stay here. It's decorated very nice & very clean! The staff is outstanding & we feel very safe! The lobby & entrance is quite fancy! The set-up of our room was perfect...only for the 2 of us & we felt like we were at home! I have foot surgery in the morning & we are only 5 minutes away. I will surely get some sleep tonight! So glad we found this lovely hotel!!! We could not find anything we didn't like!!!
Stayed 1 night in Nov 2023
Response from Owner on Nov 15, 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Nov 13, 2023
Keri, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

ROYLEANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on Oct 30, 2023
Royleane, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, including staff was great.
Stayed 2 nights in Oct 2023
Response from Owner on Oct 26, 2023
Trevor, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.