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Reviews of Holiday Inn Express & Suites San Antonio Medical-Six Flags, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites San Antonio Medical-Six Flags, an IHG Hotel
11010 Interstate Highway 10, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 466 out of 1012 reviews" "
Rating 8 - Good. 214 out of 1012 reviews" "
Rating 6 - Okay. 131 out of 1012 reviews" "
Rating 4 - Poor. 95 out of 1012 reviews" "
Rating 2 - Terrible. 106 out of 1012 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Annette

Traveled with family
Shower was moldy, water pressure was terrible. Restroom in main lobby was disgusting. On day one of stay they had breakfast from 7-10am they were all out of breakfast by 9am.
Stayed 2 nights in Apr 2024

6/10 Okay

Dina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great staff delicious breakfast options and kid friendly
Stayed 2 nights in Apr 2024

4/10 Poor

Michelle

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pool and the customer service was great.
Stayed 1 night in Apr 2024

10/10 Excellent

n

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Disliked: Cleanliness, amenities, property conditions & facilities
This is definitely not a up to standards holiday inn express. It’s more like a motel 6 with holiday inn express rates
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice big rooms, and comfy beds
Stayed 3 nights in Apr 2024

6/10 Okay

Mayra, Laurel

Stayed 8 nights in Mar 2024

2/10 Terrible

joyce

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s 11 pm still waiting for other bed because they says EXPEDIA offer other rooms instead the availability they have. , the first solution was “I can cancel and give you the money back” at 9 pm to go out to look for other hotel !!!!!!!!! Then that are going to give me other room !!! Nothing and now that they are going to bring other bed ! Still waiting
Stayed 1 night in Mar 2024

2/10 Terrible

Annamae

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Got in 12am n checked in. It supposed to be 2 queens bed n 1 sofa sleeper. It had 2 sofa sleeper n 1 queen. Had no sheets or blanket or pillows for either of them. Had to go down to get them. Opened one of them up, mattress was filthy, flipped over n urine stained. The blanket he gave us, opened and there was a bed bug on it n went to show the clerk the bug n gave us another blanket. Then other bed the blanket had a 5” hole in it n blue stains on it also. There was a chase chair n u wouldn’t want to sit on it, stained. My 3 grandchildren slept on the cleaner one, sofa bed. We should have slept in our RV but it was late n needed to get up n showered for Six flags n have breakfast the five of us. We booked for two days n refused to stay second night n get a refund, should have asked for full refund. I took pictures of what we had to deal with
Stayed 2 nights in Mar 2024

6/10 Okay

michelle

Liked: Cleanliness, property conditions & facilities
No remote in the room..
Stayed 1 night in Mar 2024

4/10 Poor

Esperanza

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel does not look like the pictures. There was no hot water and water pressure was low. The outside was dirty and there were random people outside all hours who even looked into cars. The only good things were the breakfast and that the location was right off of the highway for convenience to all of our destinations.
Stayed 2 nights in Mar 2024

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived to hotel and during breakfast and found out pool was closed 2 out of 3 day i was there. Room was ok but the missed a day in cleanning my room. elevatior broken a line was formed to go up stairs. food was good.
Stayed 3 nights in Mar 2024

2/10 Terrible

trent

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL! We drove from Colorado to San Antonio for vacation. Showed up to the hotel and checked in as normal. First thing I noticed was the floors in the lobby were dirty, but brushed it off as it could be busy high traffic area. I even noticed the hallways to the room had not been vacuum in a very long time. Made it into our hotel room and saw hard wood floors in the room just disgusting full of dirt and tiny leaves and crumbs, next I see the bed has a bunch of tiny black hairs all over them as if they did not change the sheets they just re made the dirty bed. I also noticed the fire alarm was disconnect wich I think is illegal. I noticed blood dripping down the toilet. And the refrigerator did not work in the room. I went down to lobby to ask to get my room cleaned and they said sorry they'll deal with it.... never did I ended up taking the broom that was in the lobby to sweep my own floor. I went to take a shower NO HOT WATER! I told the front desk as there was a line of other people complaining of the same thing. They said hot water will be back in an hour... there never was. At this point it was midnight no bed were remaid and the room still dirty. I asked to speak to manager and they said manager Lisa will be in in the morning. Got up at 8am to talk to manager and the guy said oh sorry manager will be here Tomorrow she's in a meeting. At this point there lying blowing everyone off. The cleaning lady comes out with major additude and says....
Stayed 3 nights in Mar 2024

6/10 Okay

LaTisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was cool. The staff was nice and it was clean. The hot water was not working in the hotel.
Stayed 3 nights in Mar 2024

2/10 Terrible

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Place!!! No hot water last night, and this happened in our pervious stay here as well. Also a car stolen in the parking lot, plus they did not honor the room we reserved originally and gave us a much smaller room with fewer beds. We were supposed to have two queen beds and a sleeper sofa. They gave us a room with one king bed and a couch. The straw that broke the camel's back is when we came in at 11pm and all had to take showers in cold water. We are checking out of the hotel in the hotel refused to give us a refund on the remaining two days of our reservation. Absolutely a nightmare of a place to stay and highly recommend staying anywhere but here.

6/10 Okay

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

4/10 Poor

Nathan

Traveled with family
Disliked: Amenities, property conditions & facilities
We booked a two king room but they don’t even have that option. This info needs to get fixed on Expedia. Also, there is no hot water, just lukewarm water for the entire duration of our stay.
Stayed 3 nights in Mar 2024

8/10 Good

stephanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Daleth

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The whole stay we were there we had no hot water. Our room was given away to someone else and we had to inconvenience the family by opening there door unannounced.
Stayed 3 nights in Mar 2024

2/10 Terrible

Sara

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had no hot water the duration of our stay
Stayed 2 nights in Mar 2024

2/10 Terrible

Gizmo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel did not have hot water. The front desk claimed the hot water would be fixed in the morning, but it was still not fixed. Overall the cleanliness of the hotel was sub par. Trash in the halls, room seemed unswept. The door latch was a huge crater that made the door seem loose from the outside. The elevator locked up and we had to wrestle out. Just a lot of basic maintenance issues.

2/10 Terrible

Jiji

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was no hot water for a day. The staff was poorly behaved. When we questioned about the hot water situation, he asked ‘you want us to put everything aside for you to take a shower?’ Very disrespectful and disappointing stay.
Stayed 4 nights in Mar 2024

8/10 Good

Jennifer

Stayed 1 night in Mar 2024

4/10 Poor

Liliana

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 92 year old Granny and I flew to San Antonio to visit my brother and his wife and to meet their first baby. This was our Granny’s 18th great-grandchild. Finding a hotel that would be safe and handicap friendly was important. This was the perfect hotel. Granny has trouble walking and uses a walker. This place was set up perfectly.
Stayed 4 nights in Dec 2023

2/10 Terrible

Frankie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, one broken elevator until the day we left, short staffed, didn’t clean rooms when we were gone, and management was not helpful with any of the problems. Wouldn’t recommend, especially if traveling with kids. Several other guests had the same complaints.
Stayed 3 nights in Mar 2024
Response from Lisa on Apr 12, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO MEDICAL-SIX FLAGS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 210-561-9058Sincerely,Lisa Downey FOM

2/10 Terrible

Abraham

Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in was sweet and amazing! She was patient with me while switching cards and had a great conversation and personality. All the other staff was great as well and very helpful!! Will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024

10/10 Excellent

Terrell

Business traveler, Traveled with family
Good
Stayed 3 nights in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was dirty and not opened the ac did not work it was a musty smell
Stayed 1 night in Mar 2024

2/10 Terrible

Kimberly

Traveled with family and small children, Traveled with family
Asked for blankets 3 times… no one brought them. Called the front desk 3 times and the guy said he’s coming. Never came!! Hot water is not hot!! Didn’t know this hotel was so old!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was good, Expedia was horrible.
Stayed 1 night in Mar 2024

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, staff & service
Good points: staff was very friendly and responsive, room was clean, accessibility features are very good. Some other points: pool wasn't clean, TP holder was dangling off the wall, shower water was tepid, the room needs darkening window coverings, bath sink cabinet paint is peeling at base and needs repair, floor lamp has rust stains on the base.
Stayed 4 nights in Feb 2024

6/10 Okay

Megan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Francine

Easy access to freeways restaurants etc.
Stayed 2 nights in Feb 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities
The place was good the area too. But when it came to showering the water was not hot. There was only room temp water. Which didn’t make it enjoyable
Stayed 1 night in Feb 2024

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. No issues at the property
Stayed 2 nights in Feb 2024

6/10 Okay

Isela

Liked: Staff & service
Overall I good experience, the front staff were so nice and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay at a reasonable price...
Stayed 1 night in Feb 2024

6/10 Okay

william

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Our lights in our room kept goin on and off for some reason. Hard wood floors were not clean
Stayed 2 nights in Feb 2024

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service, amenities
The staff was extremely nice and provided excellent customer service. We had an issue with Expedia not conveying the order correctly. The staff communicated the issue and was able to accommodate us the next day. Expedia also provided a refund for the error. The room was very clean, spacious, and comfortable. The bathroom doors were solid and did a good job blocking sound (No one wants to hear everything you do in the bathroom, even if they are family!). The breakfast was good with lots to choose from. If you don't like free hotel breakfast, the hotel is sandwiched between Cracker Barrel, Jim's, and Scooter's Coffee! There were a bunch of minor issues that are probably age-related. The filtered water fountain not working, one or both elevators not working, minor chips in the paint, and general wear and tear.
Stayed 2 nights in Feb 2024

4/10 Poor

Crystal, Houston

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this property for two nights. Upon arriving the facility didn’t look as inviting. It doesn’t help the building looks old nothing like the pictures. Many of the doors and walls have chipping occurring; the carpet in the hallways could use some cleaning. There were two elevators, but one was not working on the day of arrival. As we arrived in our room it smelled awful there was a lot of chipped furniture, and the toilet wasn’t even flushing. It looked more worn down than your average motel chain room. Went down immediately and was moved to another room. The second room also had chipped walls, but furniture was at a better state. The restroom smelled awfully. There was mold on the ceiling of the shower. By the second night the second elevator stopped working; we had already been taking the stairs since it was quicker. Yet, it made other guests go up and down the stairs causing a lot of commotion in the stairways and lobby. Honestly, as frequent guests to out of town tournaments this has been a first disappointment-will definitely consider reading reviews in other sites prior to booking online.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely apologize for the series of issues you encountered, and we appreciate your candor.It is disheartening to learn that the condition of the property, including the chipped doors and walls, cleanliness, and the non-functioning elevators, did not meet your expectations. Your experience does not align with the standards we strive to uphold, and we are genuinely sorry for any inconvenience caused.Rest assured, we take your comments seriously, and we are actively addressing the maintenance and cleanliness issues you highlighted. Our team is committed to making the necessary improvements to ensure a more positive experience for our guests.We understand the importance of reliable and comfortable accommodations, and we regret that we fell short during your stay. If there are specific details or concerns you would like to share further, please feel free to reach out to us directly.We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Warm regards

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is pretty old and run down. Elevators were broken which isn’t a problem for my family except I witnessed a disabled veteran on his final two steps carrying his bag down. Not convenient for both elevators to be out. No hot water for shower. The staff was friendly and breakfast was good!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for taking the time to provide feedback on your recent stay at our property. We appreciate your candid comments, and we sincerely apologize for the inconveniences you experienced.We deeply regret the inconvenience caused by the broken elevators, especially considering the challenging situation you witnessed with the disabled veteran. Your feedback highlights the importance of ensuring our facilities are accessible and functional for all guests. We are actively addressing the elevator issues to prevent such situations in the future.We also apologize for the lack of hot water, and we appreciate your understanding. We understand the significance of a comfortable shower experience, and we are working to address this matter promptly.On a positive note, we are pleased to hear that you found our staff to be friendly and enjoyed the breakfast. We appreciate your recognition of these aspects of your stay.Your feedback is invaluable, and we are committed to making the necessary improvements. If there are specific details you would like to share or if you have any further concerns, please feel free to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.Warm regards

10/10 Excellent

Gilberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys gave us the wrong room and the staff fixs the problem if it wasn't for them we would've been stuck in a room with 1bed 1 couch 2 kids and 2 Adults
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Thank you so much for your generous review and for choosing to stay with us. We're thrilled to hear that you had such a positive experience during your time here. Our team works hard to ensure that every guest feels welcomed and comfortable, and it's wonderful to know that we succeeded in meeting your expectations.Your 5-star rating means a lot to us, and we truly appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Abelardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to everything shopping roads food is good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Thank you for your kind words and positive feedback! We're delighted to hear that our hotel's convenient location near shopping, dining, and major roads added value to your stay. Providing our guests with easy access to the area's attractions and amenities is something we strive for, so it's rewarding to know that you found our location beneficial.We're also thrilled that you enjoyed the food during your stay. Should your travels bring you back to the area, we would love to welcome you again for another enjoyable stay. If there's anything more we can do to enhance your experience, please feel free to reach out to us at any time.Warm regards,

10/10 Excellent

WINNIE, SILVER SPRING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and love it
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Thank you so much for your generous review and for choosing to stay with us. We're thrilled to hear that you had such a positive experience during your time here. Our team works hard to ensure that every guest feels welcomed and comfortable, and it's wonderful to know that we succeeded in meeting your expectations.Your 5-star rating means a lot to us, and we truly appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,