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Rating 10 - Excellent. 273 out of 611 reviews" "
10 - Excellent
273
Rating 8 - Good. 199 out of 611 reviews" "
8 - Good
199
Rating 6 - Okay. 67 out of 611 reviews" "
6 - Okay
67
Rating 4 - Poor. 33 out of 611 reviews" "
4 - Poor
33
Rating 2 - Terrible. 39 out of 611 reviews" "
2 - Terrible
39
8.4/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Shannon
Traveled with family and small children, Traveled with family
Breakfast was probably the best continental breakfast I’ve ever had. The beds were super comfy! Staff was courteous and attentive. Would definitely stay there again.
Shannon
Stayed 2 nights in May 2024
10/10 Excellent
Janae
Traveled with family and small children, Traveled with family
Amazing service staff including manager are very helpful
Avylene
Stayed 1 night in Feb 2024
6/10 Okay
Bryan
Traveled with partner
Apr 10, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
At the first room we checked into, the room and the shower were dirty, tired and worn. The ice machine didn't work on the first level; ceiling tiles had fallen to the floor on the second level. The desk clerk moved us to another room, which was better. The area has very limited dining choices.
Me and my family came from Houston and really enjoyed so much stay at Holiday Inn. Check in very fast, Rooms were clean, and it is near by our destinations. Staff super friendly. Parking lots were available.
There was no breakfast at breakfast time and it was hard to get a hold of someone at front desk at that time and there were kids running and screaming early in the morning in the hallway
I felt very unsafe using this trip . This hotel does not live up to the holiday inn experience. Room window was unlocked. All night loud loud noises dropping of buckets and laughs in the middle of the night. I would not stay here again lack of respect for quiet and sleep of the guests.
There was not enough hot water for even two people in the room. At a Holiday Inn hotel, really? The mini fridge made noise throughout the stay making it hard for us to sleep and nearly impossible for the kids to sleep. We made the hotel aware of this twice and they did nothing.
Walking up to the hotel, you can tell that security was going to be an issue. People not staying there hanging around, and actually pretty frightening. The Lobby was dirty, and the manager and the front desk staff weren't courteous at all. I would def stay away from this hotel. The 100+ price tag on this, you can def stay somewhere much much nicer.
Brian
Stayed 1 night in Nov 2023
Response from Krista on Nov 25, 2023
Guest was completely obnoxious from the second he walked into our hotel. He was in with a YOUTH football team. All wanted early check-ins. As stated on Hotels.com website, check in is at 4pm. Guest arrived around 12:30-1:00pm wanting to check in. We explained POLITELY rooms were not ready as we were sold out the night before and the 2 housekeepers were out sick. We explained rooms would be ready closer to 4pm. Brian and his guest decided to wait in our lobby for 2 hrs. As we started checking in guests as rooms were ready he became blatantly obnoxious, talking over us, yelling that the name we were calling left.... acting like a complete child. He became very impatient and wanted to cancel. Due to our policy on cancelation he would not get his money back through hotels.com. At that point he became very irate, screaming in front of his own child and other children that we were a ghetto hotel, we must be so ghetto we need his money that is why we wont approve the refund. He then started degrading us and accusing us of being racist. He said and i quote as he's talking to his son " they wont check us in early because we aren't THEIR KIND" . He continued on in his rampage saying we were stupid Mexicans, would never be on his level. He was a big boss and we would all be beneath him. Telling his son "see this is what happens when you don't go to school." I have a veteran who was working front desk at the time. And I personally did graduate from college. This man was the definition of disrespect. Once he walked out the two women with him, his wife and sister proceeded to come up and try to smooth things over AFTER they sat there egging him on the whole time. At that point YES we became upset. I made them leave the hotel which is when this man tried to hit me with his truck, and his wife stated she hoped i got shot since we were in the hood....... what kind of human says that ???? They were kicked out of this hotel. I do have video with audio that will back up my entire story.
When checking in the desk clerk was making out on the couch in the lobby with boyfriend. Had to adjust shirt when she got up.
Floor was rotten and carpet was only thing keeping us from falling through the floor.
Alden
Stayed 3 nights in Nov 2023
Response from Krista on Nov 25, 2023
My sincere apologies with having that experience. I assure you the situation was handled the second i found out. Thank you for letting us know.
I request a king bed we got the Handicap unit with 2 queens right by the elevators. Walls are thin every time someones door closed it shook the bed. Shower is not for taller people tub didn't drain so your standing in muck water the whole time you shower. There were parts of the safety rails in the tub coming off. There were crunchy parts of the carpet like something was spilled and never cleaned. The bed by the window was broke and very sqeaky. The funiture in the room seemed dirty and also broke. Made noise every time you sat on it. Only good thing sheets seemed clean. And we were out and about more than in the room.
Staff was nice.
Pool was green for the entire 4 day stay. Bullet holes in windows. Tick on bed. I had to clean room myself Trash,towels and beds
Deven
Stayed 4 nights in Aug 2023
Response from Krista on Oct 28, 2023
We have explained the issues we had with our pool. We attempted numerous times to enter and clean room, but were stopped by guest at door. She gave us towels and trash but never allowed us into the room. Housekeeping is only here for a few hours a day. When they go to the room, that is their chance to get it cleaned for you. If you don't allow them in, there is no way for us to clean it. Pest control was in room and surrounding rooms and never found any evidence of ticks or any other insects. As far as the window.... we moved you rooms and dealt with that issue while you were on site.
Stayed here for a small vacay with the family before the kiddos went back to school. The whole experience was excellent. Staff was very friendly. Breakfast was good. The room was nice, spacious and clean. We will definitely be staying here again.
I enjoyed everything about my stay except for the availability of amenities. We had a group of kids and the kids had to find other options because of the pool not being available. We were good during check in that the pool would be available the next day and it was not. We had to find another pool to go to when we paid for the one at the hotel.
Customer service was very friendly. Hotel was very clean. I have no complaints outside of unavailable amenities.