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Reviews of Homewood Suites by Hilton San Antonio Riverwalk/Downtown

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 102 out of 1004 reviews" "
Rating 4 - Poor. 64 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, all was great experience.
Stayed 2 nights in May 2024

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but remodeled in perfect condition. Suits were very roomy.
Stayed 1 night in May 2024

10/10 Excellent

Christina, New Caney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mold smell when we got there. I asked Destiny, the lady at the front desk, to send maintenance and check the filter. Turns out it hadn’t been changed in years!! That was A bit disconcerting, but they took care of it and after a couple hours, the smell went away. Destiny was wonderful. We really enjoyed our stay mainly because of her.
Stayed 2 nights in May 2024

10/10 Excellent

Ngoc-Bich, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonia and Ashley were excellent hotel hosts. Very hospitable. The two bedroom suite that you were in was newly renovated and perfect. The breakfast buffet was hearty and tasty. I will definitely stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Homewood Suites hotel was very nice, clean, and very spacious. Breakfast was good and coffee was on point. Wish we had more time to stay and visit the River walk, but we had to get back on the road.
Stayed 1 night in Apr 2024

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good
Stayed 1 night in Apr 2024

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is something Expedia doesn’t address up front. $48 a day. Upside is its valet with unlimited in and out privileges. I would stay here again. Premium room worth the money.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I definitely recommend this hotel.
Stayed 1 night in Apr 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Hard to get our car and ants in the room. No maid service unless we called the front desk. Never brought clean towels or dumped out trash either.
Stayed 3 nights in Apr 2024

6/10 Okay

Heli

Traveled with family
Liked: Cleanliness, staff & service
No free parking. Inconvenient parking outside hotel or very expensive valet parking ($50/day tip) in the hotel. Sink in the master bedroom had huge cracks. Facility needs updates. Close to main attractions (Riverwalk).
Stayed 2 nights in Apr 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. Even the valet was great and convenient.
Stayed 3 nights in Apr 2024

4/10 Poor

falisha

Stayed 2 nights in Apr 2024

10/10 Excellent

ERIKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and spacious. Just what we were doing.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, valet parking for 50 bucks a night. It’s right on the river so walking distance to everything you could possibly want to do
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The location to the River Walk was excellent. Breakfast was very good and on the busy weekend the attendants kept the food trays pretty full. We didn't have any cleaning service for our room for the four nights we stayed, but possibly we needed to put the "cleaning service requested" door hanger on the door to get that. The sign in the room said it would automatically be done every other day. We were able to get extra tissues and toilet paper at the front desk without any problem. The hotel was quiet and felt very safe. Our room looked like it had been renovated recently and was very nice. All the staff members were friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and valet was easy
Stayed 1 night in Apr 2024

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Stayed 1 night in Apr 2024

10/10 Excellent

ELOISA

Stayed 1 night in Apr 2024

8/10 Good

Mary

Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia, Devonshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property.
Stayed 3 nights in Apr 2024

10/10 Excellent

HELENE GEORGETTE SIMO MAKAPCHIE EPSE, KATY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

Naima, Weslaco

Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay every time. Beautiful suites
Stayed 2 nights in Apr 2024

10/10 Excellent

Rose, Silsbee

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff at the front desk were friendly. The hotel was clean, beds were comfortable.
Stayed 1 night in Apr 2024

4/10 Poor

james

Liked: Staff & service
Disliked: Property conditions & facilities
This facility gets a poor rating because our room, 808, smelled like a cadaver had been festering there for a few weeks and just recently removed. Couldn't move because the hotels were all booked for the eclipse.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer service and room was very nice and clean.
Stayed 1 night in Apr 2024

6/10 Okay

Aleksandar

Traveled with group
Liked: Cleanliness, property conditions & facilities
very bed breakfast-zero
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeri

Traveled with partner
Liked: Property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the Riverwalk and the breakfast every morning was so convenient.
Stayed 4 nights in Mar 2024

10/10 Excellent

GISELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
10th floor, room experienced high pitch noise from AC fans was not able to sleep, door when locked has large gaps through between frame and door itself. Nonexistent breakfast and dirty breakfast areas.
Stayed 1 night in Apr 2024

10/10 Excellent

Trish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Large rooms. Beds comfy. Suites with kitchen very good for families. Nice location on Riverwalk. Rates for required valet parking comparable to 24 hour parking in street lots.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, unfortunately the elevator wasn’t working and it was a struggle to check-out but other than that, the property was perfect.
Stayed 2 nights in Mar 2024

4/10 Poor

Laura

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lucero

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property sits near the San Antonio River walk. Great to get the day started! Unfortunately, perhaps due to circumstances getting service requests done takes two calls. Maybe they were understaffed or overwhelmed to get to anything. Let your guest know, some will understand. we don’t like the feeling of being in the dark waiting for towels and missing toiletries to shower.
Stayed 2 nights in Apr 2024

10/10 Excellent

Randall, Maitland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very roomy and the facilities are on the river walk
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Todd

Traveled with family
Liked: Cleanliness, staff & service
The elevators were broken
Stayed 2 nights in Mar 2024

10/10 Excellent

Sima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel. Our room was big and clean.
Stayed 1 night in Mar 2024

6/10 Okay

Dacia

Traveled with family and small children
Liked: Cleanliness, staff & service
Air conditioner didn't work upon arrival. Did t realize untiliddle of night it was mott cooling down. Notified next morning. They had maintenance come in. Said they fixed but when returned it still was not fixed. Maintenance came again and finally reset something and it was finally cooling down and staying at th desired temperature
Stayed 2 nights in Mar 2024

6/10 Okay

Beatriz, Chicago

Disliked: Staff & service
It’s outdated
Stayed 1 night in Mar 2024

10/10 Excellent

James D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, only draw back is no restaurant or bar and no place to sit on riverwalk
Stayed 7 nights in Mar 2024