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Reviews of Ona Jardines Paraisol

2 out of 5
Ona Jardines Paraisol
Carrer Ciudad de Reus, 19 , Bajo, Salou

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 282 reviews" "
Rating 8 - Good. 109 out of 282 reviews" "
Rating 6 - Okay. 18 out of 282 reviews" "
Rating 4 - Poor. 7 out of 282 reviews" "
Rating 2 - Terrible. 2 out of 282 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Wilson

Liked: Cleanliness, property conditions & facilities
i will come back
Response from Ona Jardines Paraisol on Feb 26, 2024
Dear Wilson, Thank you for this awesome review.We're thrilled to hear that you found our room cleanliness and hotel condition to be top-notch! It's always refreshing to know that our efforts to maintain a clean and comfortable environment are noticed and appreciated by our guests.We can't wait to see you again.All the best,Ona Jardines Paraisol

10/10 Excellent

Rhys

Liked: Cleanliness, amenities, property conditions & facilities
Lovely helpful staff and nice apartments
Stayed 1 night in Jan 2024
Response from Ona Jardines Paraisol on Jan 9, 2024
Thank you, Rhys, for such a positive review.We're thrilled to hear you found our staff lovely and helpful - our team really aims to make every guest's stay special! It's also great to know that you appreciated the apartments. Our aim is to provide a comfortable and enjoyable experience, and it seems like we hit the mark for you.We look forward to a return visit from you.All the best,Ona Jardines Paraisol

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. We had everything we needed and could get to grocery store easy for supplies needed. But! They supplied us everything we needed from the first so we didn’t need to run out immediately to get food etc. Which was so good as we were tired when we got there! Would definitely use this property again!
Stayed 6 nights in Nov 2023
Response from Ona Jardines Paraisol on Nov 29, 2023
Hello Johanna, Your positive review really made our day. We appreciate it!We're thrilled to hear that our property met all your needs and that our provisions made your arrival more relaxing. It's fantastic to know that you found everything to your satisfaction and that you could easily access the supplies you needed. We're absolutely looking forward to welcoming you back for another stay!See you again soon.Take care,Ona Jardines Paraisol

10/10 Excellent

Brian

Stayed 5 nights in Nov 2023
Response from Ona Jardines Paraisol on Dec 19, 2023
¡Hola Brian! Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Gracias por tu confianza y esperamos verte pronto de regreso. ¡Hasta la próxima!Ona Jardines Paraisol

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Great sized apartment, in great location
Great sized apartment, in great location. Had everything we required. Large balcony was a bonus. Within walking distance of eateries, supermarket and the beach. Secure car parking available. Amazingly helpful reception staff.
Stayed 1 night in Nov 2023
Response from Ona Jardines Paraisol on Nov 13, 2023
Dear Steve,It was a pleasure to receive your kind review.We're thrilled to hear that you enjoyed the size and location of our apartment, as well as the large balcony! It's great to know that you found our proximity to eateries, supermarkets, and the beach convenient. We're also glad that our secure car parking and helpful reception staff added to your positive experience.We look forward to seeing you again in the future.Best wishes,Ona Jardines Paraisol

10/10 Excellent

Maddison

Traveled with family
Stayed 9 nights in Oct 2023
Response from Ona Jardines Paraisol on Oct 26, 2023
Hello Maddison, We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Ona Jardines Paraisol

8/10 Good

CORAZON

Stayed 1 night in Sep 2023
Response from Ona Jardines Paraisol on Oct 25, 2023
Dear guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Ona Jardines Paraisol

8/10 Good

Aboubacar

Business traveler
Liked: Cleanliness
The place was clean, looked great but the mattress just didn’t do it for me. It was a rough night, I couldn’t close my eyes one second
Stayed 3 nights in Aug 2023
Response from Ona Jardines Paraisol on Sep 4, 2023
Hello, Aboubacar! We can't thank you enough for your insightful review We're glad to hear that you found our place clean and visually appealing. However, we're sorry to hear that the mattress wasn't comfortable for you. We understand how important a good night's sleep is, and we'll definitely take your feedback into consideration for future improvements.We hope to welcome you back.Best wishes,Ona Jardines Paraisol

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Ona Jardines Paraisol on Apr 3, 2023
Hi there,Thanks for this positive review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back.Best wishes,Ona Jardines Paraisol

2/10 Terrible

Miguel Ángel

Stayed 1 night in Mar 2023

10/10 Excellent

neville

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at ona jardines paraisol,super clean and spacious. Convenient location aswell,brilliant holiday. Thanks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Good Choice
The hotel is located in a residential area with a 15 minute walk to the beach and 25 minute walk to the town centre. The reception area is located in a row of shops and doesn't resemble a traditional hotel reception. The staff were very friendly and spoke excellent English. The complex is a series of apartments mainly occupied by Spanish residents. The rooms were very spacious and well equipped and the air conditioning units were excellent. There was a safe in the room which cost 20 euros with a refundable deposit which we were unable to get refunded as the reception staff don't start work until 9 am and we had to leave before this time. The pool area opened from 10 am to 8 pm and there was plenty of room with an adequate number of sunbeds for everyone. Both pool attendants were very fussy and panickity picking none Spanish residents up for very minor issues e.g walking on the grass with training shoes on. They both seemed to be trying to justify their jobs and liked the sound of their whistles. The reception staff were very helpful in pre booking a taxi for our return to Reus Airport which arrived bang on time.
Stayed 5 nights in Jul 2022
Response from Guest Experience Ona Hotels on Aug 17, 2022
We love reading opinions like yours! Our ultimate goal is your well-being. We are happy to see that your getaway was great and that you would return with us, there is no greater satisfaction than knowing we have achieved what we were looking for :) Regards, we want to see you soon!

10/10 Excellent

David

Liked: Room comfort
Excellent Stay
Very good accommodation considering the price. No problems whatsoever. Everything we needed was provided in the apartment. Iron, board, towels, complimentary toiletries. Good shower and aircon.
Stayed 2 nights in May 2022

8/10 Good

Denis

Traveled with partner
Liked: Cleanliness, amenities
You need to know what you're getting here. It's an apartment building with a few rooms managed by a company. It was clean and spacious, but without some of the normal hotel amenities (24h front desk, daily maid service, exercise room, concierge). The location is great. Plenty of free parking. Walkable. The hot water is iffy - we had to adjust. You have one set of metal keys and you'd better not lose them! If one of you leaves and uses the key to lock the door on their way out the remaining person has no way to get out of the room! Be careful with that one. If we were to return we'd consider Ona, but we'd look around a bit as well.
Stayed 6 nights in May 2022

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed there for one night. It was clean and comfortable.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms was lovely and clean the surroundings was clean and tidy the only thing I would say is that there was no toilet near the swimming pool but otherwise would recommend the apartments.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite big, very clean, with friendly staff.
Stayed 2 nights in Jun 2019

10/10 Excellent

Linda, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean, spacious apartment in quiet area but only ten minutes walk to beach and restaurants. The pool area is very clean and tidy with plenty of Sun loungers. And play area for the kids.
Stayed 7 nights in Jul 2018

10/10 Excellent

Friðrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep going back !!
We've stayed here many times & already booked for september. Its well priced & the rooms (apartment) are a good size & kept clean. The local area is reasonable quiet & away from the noisy end of town. There's a couple of supermarkets close by & a few bars/restaurants aswell. My only complaint is the swimming pool, its great, but not open enough !!

10/10 Excellent

wilcox, staffs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good close to town X shops very good parking for you car all you need in the Hotel
Stayed 2 nights in Feb 2018

4/10 Poor

James

Disliked: Property conditions & facilities, room comfort
James Fam Wa
Very worn needs major upgrade
Stayed 2 nights in Jan 2018

10/10 Excellent

Lullaby, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Extremely helpful staff, lovely accomodation with all commodities. Would recommend asking to be in building nb. 2 which is away from the main road.
Stayed 1 night in Aug 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced & quiet hotel.
This must be 5th or 6th time we've stayed here, & will continue to do so. The description says there's a bidet in the apartments, never seen one ! The hotel parking is a must, hotel is in a busy residential area & parking space is a premium. The hotel check in is easy, the friendly staff speak many language's & are very helpful. The apartments are a good size (we're a couple) bed is quite comfortable, bathroom & shower is good. The kitchenette seems fine (hardly used it) TV in bedroom & lounge (only 1 english channel) Balconies vary in size from good to huge. Swimming pool was closed on this visit for maintenance but normally the pool is very good, & the gardens are well kept. This hotel is well priced & seems to do everything it sets out to do.

8/10 Good

Allison, South Devonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good Holiday
Hotel is away from the hustle of the main drag so was quiet. We went early April so some shops weren't open, nor was the hotel pool. Nothing much happens in the first week of April. Still we had a great holiday.

8/10 Good

scott, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location easy walk to the shops and seafront
Very friendly staff in a central location. Would definitely return here again.
Response from Relaciones con Clientes on Feb 23, 2017
Dear Guest, Thank you so much for your feedback. We take your words and we will be waiting for you! Best regards Melania Martín

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & friendly
We've stayed at the Jardines Paraisol many times & we keep going back. The garden & pool are well kept & clean. Rooms are a good size. Only down side is local parking, book parking at hotel.

10/10 Excellent

Sam, Linlithgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Holiday
We thoroughly enjoyed staying here. It was immaculate. Apartment was well equipped and it was a bonus having a washing machine. We had a large terrace to sit out in. Everyone was very friendly. The pool was great, not too crowded and very clean. Lovely bars\cafes nearby. Would definitely recommend and are already talking about our next visit.

8/10 Good

Debs, J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean apartment, 30 min walk to Salou.
This apartment was perfect, the room was plenty big enough for 3 adults. The room was clean and tidy and had everything we needed (except a kettle!). The pool was lovely and quiet and a really nice place to relax. The reception staff were helpful and friendly. The apartments are a 15 min walk to the beach and a 30 min walk to Salou centre, this didn't bother me as I love walking but some of the others in my party preferred taxis which are cheap anyway.

6/10 Okay

Don H., San Francisco

Disliked: Cleanliness, staff & service, room comfort
The location is a decent walk to the beach
Mari, the woman at the front desk was not pleasant and shouldn't work with guests, her attitude was terrible and acted as though she was doing us a favor...

6/10 Okay

adam, Petworth

Liked: Cleanliness
Good for what you pay for
Great flat The flat was very cold when we first arrived and no spare blankets for the children, but we asked for more blankets and the gentleman at the reception was very kind and friend. That evening the room had extra blankets and a spare heater. Thank u

10/10 Excellent

Nuvkearyn, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, would stay there again.
We stayed for one night. It was perfect as we do not spend much time in the hotel but it was clean and comfortable with tea, coffee, biscuits and water! Value for money.

8/10 Good

Peter, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A worthwhile Gem
Stayed here before & was not dissapointed again. the apartment was a good size & very clean, Good size private sun terrece. Pool good size & clean. Underground parking is worth the cost. Only 1 english channel on the tv.

10/10 Excellent

gwen, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base near portaventura
Very well equipped. Staff extremely helpful. In quiet area. Ideal for families.

4/10 Poor

Viajante family

Disliked: Cleanliness, property conditions & facilities
Overpriced apartment far from the beach.
If you are coming to Salou as a tourist, this is not the hotel for you. Overall, staying here for three nights, this felt distinctly like an apartment. Our feeling was confirmed by the fact that the cleaning service was minimal - including no setup nor tidying of the sleeper sofa-bed - and the front desk staff, while pleasant and helpful while they were there, have very limited hours of operation. The one selling point was the pool, though that was unfortunately completely overrun by long-term residents of the apartment. All in all, I am really not even sure why this is listed on Expedia without more explicitly stating that it is an apartment, as is done in so many other cases. Bottom line, for the same price, you are far better off staying in better accommodations close to the beach.

10/10 Excellent

love theme park, whitstable,kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great appartments very clean every day!
Had 2 appartments for the five of us one at the back and one at the front.the one at the back was quiet but the one at the front could be a bit noisy from traffic but at worst very minimal.both appartments well laid out and both kept clean everyday!perfect location to everything!don't think we could have stayed anywhere better!loved it!thank you ona jardines paraisol!!

10/10 Excellent

Damian, Newcastle

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely apartments in a very Spanish part of Salou.
The apartments were clean and comfortable. Lovely location (we picked them specifically for this, having been to a hotel on the same street last year). The staff were friendly and we muddled through in broken Spanish and English. The one point I was not at all happy with was the fact the hotel pool was closed until June (we went in May). There was no mention of this at all on booking, and again no signs up in the apartments and no mention from the reception staff when we met with them on the first day. So I had a very disappointed 7 year old whose only want was to play in the pool. Otherwise an excellent stay - but make sure you go in tourist season if you want use of all the facilities.

10/10 Excellent

Daniel, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel
Stayed here for a week at the end of April/beginning of May, and was pleasantly surprised by the quality of our stay, having read some negative reviews. However, the room was fantastic, with a maid cleaning the room every day except Sunday, and the quality of the room itself being surprisingly good. I would happily stay again, especially after how helpful the reception staff were during the week. Would recommend to anyone.

8/10 Good

Jake, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect QUIET spot in Salou
I went for this hotel solely on the recommendations of this and other sites and we weren't let down. First appearances can definitely be deceiving but bear with it. Overall top stay and happy to recommend :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ken, Burton upon Trent, Staffordshire, UK

Liked: Cleanliness, staff & service, room comfort
My experience,......................
Our experience and stay at the hotel was very excellent. The guests, staff, and chambermaids were all polite. The staff were helpful and informative. The apartment was clean and in order and we were able to prepare and enjoyed our meals comfortably. However, there are a few issues, reception of the Television was grainy. On our final night, at around 4:00am, there was a contineous knocking on the hotel compound which wake us up. This continues for another 10 to 20 minutes....such a pity.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to local bars and shops
Fantastic apartment would use again

10/10 Excellent

Sheila, Hertfordshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Easy check in. Lovely apartment. Clean with maid calling very day. Proper kitchen items like a fridge in good working order, pans, utensils etc. A smashing little washing up welcome pack which was ideal for the few days we were there so we didn't have to go out & buy washing up liquid etc. A good hair dryer in the bathroom etc. Would definately go back again. A bit of a walk to the main shopping centre but not a problem if you like a stroll. 2 supermarkets near by.

8/10 Good

Paul, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jardines Paraisol - Quiet location, away from the
We had visited a number of hotels on our bus before we arrived at ours It was a little odd to see the name of the "hotel" on a window.... We went inside and the Reception was really a desk and nothing else. But as we were a family of 4, 2 Adults & 2 kids we didn't need much else. Anything we asked or needed was sorted for us at the reception. The hotel room was fine for us, a bedroom plus a bed setee for the kids, that took two minutes to put up. There was a mini kitchen that included a washing machine that helped, a nice big balcony with a pool view. The one downside was no a/c. There was a large fan in each room but they were a bit noisy. The big hit was the pool, never overcrowded and a large grass area which made for a nice setting. The kids loved the pool, the water slide and waterfall proved a hit too. It was more an apartment complex than a hotel, located in the Sapanish Salou, many menus were in Spanish & not all staff had good English so ordering food was a little challenge. On the plus side, it was a very safe area, enough shops to keep us going. The Beach was a nice 10 minute walk away. If you are looking for a nice quiet holiday away from the masses it is a lovely location. Port Aventura just a 10 minute taxi ride away too - A big hit with us all.

8/10 Good

D, Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
Quite Nice
Nothing amazing, but it was a decent location and clean comfortable room. Good value for money

8/10 Good

Diane, Julie and Jo, Lancaster UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jardines Paraisol Salou - perfect cheap getaway
We booked this for three nights for a girly weekend away. The reviews were good for a hotel that had cost so little. The building outside wasn't what we had expected and check in wasn't until 4.00pm which seemed late, however the staff were friendly and we got changed and went for a look round (no changing facilities but we managed in reception) The hotel is situated within the Spanish quarters and is approx 20 mins walk down the prom to the main town of Salou. As three girls walking alone (in the early hours) we felt safe enough in the area. Once we had checked in we were pleasantly surprised by our room. Lovely and clean, spacious with everything you would need for a self catering stay. The pool and pool area was cleaned every day and was really nice - we didn't manage a day there but our balcony (that was huge) overlooked it. There was a bit of noise from other rooms but nothing too bad - we probably contributed once or twice during our visit. I would recommend this to couples, families and girly weekends. Not right in the heart of all the action, but within strolling distance down a very well kept promenade. The prices were cheap and I would not hesitate to go back in the future.

4/10 Poor

Anonymous

Liked: Cleanliness, staff & service
Disliked: Room comfort
No Heat
Hard to find took us about an hour driving around it then asked locals to get a location. The Place is a storefront apartment office. Staff was great room was clean but no heat and the bed made noises every time you moved. We also didn't feel as safe here as we have other places. I kinda had a dorm feel to it. I would not go back,

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Amazing Trip
I couldn't of asked for a better trip. The staff were always friendly, and willing to help. The rooms were spotless, and were cleaned daily with fresh towels. Great location, about 10 minutes walk to the beach. It was a great deal. **PLEASE** watch out for pick pockets, they are everywhere! I was on the beach sitting near my bag, and feel asleep for 5 minutes, and woke up and it was gone! Hotel was very helpful, and let me use their phone to contact my credit card companys.

8/10 Good

philip

Liked: Cleanliness
Disliked: Staff & service
Room was on busy one way street
Room was on busy one way street was very noisy.Charged 20 euros for rental of two sun loungers.Enquired about checkout time and was told midday and of day of checkout we were asked to vacate the room by 10-am giving us only 30 minutes to vacate.Very disapointing.