All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dirty room
Broken furniture
Untidy towels used under vanity
False eye lashes all over shower area
Drink stains in shower not clean
Around toilet very dirty smelly & stained
Staff would not answer phone calls for assistance
Gail
Stayed 1 night in Mar 2024
2/10 Terrible
Chris
Traveled with family
Apr 27, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Exceptionally rude staff and ridiculous charges for credit cards for the “damage deposit”. We were literally at the hotel 7 hours and they charged $250 PER ROOM. And stated it will be refunded “in 5 working days”. What a scam. AVOID AT ALL COSTS. We won’t be back - ever.
I had SUCH a good experience staying here. This was my first time in BC and I was travelling by myself. The staff were so very friendly and my room was so clean, the mountain views were to DIE for! Will definitely be returning! :)
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
We stay in dozens of hotels a year for hockey with our kids. This place was amazing. Super clean. Friendly knowledgeable staff that were great.
It’s like this hotel just opened a month ago. It’s maintenance it awesome.
Hats off.
Will
Stayed 1 night in Apr 2024
Response from R on Apr 20, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Very clean and quiet. Desk staff was very helpful and welcoming.
William
Stayed 1 night in Apr 2024
Response from R on Apr 20, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Everything in order for a much-needed rest after our overseas trip!
John
Stayed 1 night in Mar 2024
Response from R on Apr 2, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
6/10 Okay
Wei
Traveled with partner
Mar 27, 2024
Liked: Cleanliness, amenities
It looks like a new hotel but the facilities are really old, and I could hear the noisy of my neighbors air conditioners as well as the air exchange fan in the hallway loudly in my own room. Half of the laundry room machines are out of order.
Wei
Stayed 1 night in Mar 2024
Response from R on Apr 2, 2024
Thank you for staying with us and for taking the time to give us such an honest review. We apologize for falling short in a couple of key areas. We'll make the necessary improvements going forward. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Andy
Traveled with family and small children, Traveled with family
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
6/10 Okay
Mike
Traveled with family and small children
Mar 23, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was good. The toilet flusher needed constant attention. Water in shower not warm enough. Loud neighbours late at night.
Mike
Stayed 2 nights in Mar 2024
Response from R on Apr 2, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Nice hotel. Clean and everything was to the standard that you would expect. I would stay there again.
Frank
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Dear Frank,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Samantha
Mar 11, 2024
Samantha
Stayed 5 nights in Feb 2024
Response from R on Apr 2, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Susanne
Mar 3, 2024
Everything was neat and tidy.
The staff was friendly and helpful
Susanne
Stayed 1 night in Feb 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Shadow
Feb 19, 2024
Lovely hotel
Shadow
Stayed 1 night in Feb 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
The room was very clean. The breakfast was good. The pool and hot tub was perfect and the waterslide was most exciting. This place could do with a cafe or restaurant.
Jim
Stayed 1 night in Feb 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Fan
Feb 9, 2024
Liked: Cleanliness
Fan
Stayed 1 night in Feb 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Great rooms, pool and hot tub but would have enjoyed robes in the room as experienced in other Fairfield’s, and a little better quality continental breakfast.
Kelly
Stayed 1 night in Jan 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a honest review. We hope you decide to visit us again in the near future. Thank you again.
6/10 Okay
Jen
Business traveler, Traveled with family
Jan 29, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was super icy outside. And there was only 1 handicap parking stall
Jen
Stayed 2 nights in Jan 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such an honest review. We apologize for falling short in a couple of key areas. We'll make the necessary improvements going forward. We hope you decide to visit us again in the near future. Thank you again.
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Excellent Service, Clean, Comfortable & Great Breakfast.
Ryan
Stayed 3 nights in Jan 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Carol
Jan 7, 2024
Carol
Stayed 2 nights in Jan 2024
Response from R on Jan 14, 2024
Dear Carol, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Bailee
Jan 7, 2024
Bailee
Stayed 1 night in Jan 2024
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Nitin
Jan 2, 2024
Nitin
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Nitin, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
8/10 Good
Aleta
Jan 2, 2024
Aleta
Stayed 3 nights in Dec 2023
Response from R on Jan 14, 2024
Dear Aleta, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Dear Jeoghmin, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Karen
Jan 1, 2024
Karen
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Karen, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Very convenient, pleasant, helpful friendly staff.
Thank you
Michael
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Michael, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Sandra
Dec 31, 2023
Sandra
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Sandra, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
8/10 Good
Terri
Dec 28, 2023
Terri
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Terri, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Wei
Dec 26, 2023
Wei
Stayed 1 night in Dec 2023
Response from R on Mar 17, 2024
Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
8/10 Good
Eddie
Dec 25, 2023
Eddie
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Eddie, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Tracy
Dec 23, 2023
Tracy
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Tracy, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Donna
Dec 23, 2023
Donna
Stayed 1 night in Dec 2023
Response from R on Jan 14, 2024
Dear Donna, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Dear Stella, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
Dear Kevin,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Sylvia
Dec 11, 2023
Sylvia
Stayed 2 nights in Dec 2023
Response from R on Jan 14, 2024
Dear Sylvia,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
10/10 Excellent
Eva
Dec 9, 2023
Eva
Stayed 2 nights in Dec 2023
Response from R on Jan 14, 2024
Dear Eva, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.