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Reviews of Hotel Posada del Angel

2.5 out of 5
Hotel Posada del Angel
calle 6 numero 7-47, Salento, QUINDIO

Reviews

8.2

Very Good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Glenn, Calgary, Canada

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was run down and lacked basic amenities that are common to similar standard rooms in town. Many things broken in the room (e.g., TV, electrical outlets). Spend your dollars elsewhere- there are far nicer rooms for less money.
Stayed 2 nights in Jan 2020
Response from Jason Tovar manager on Jan 4, 2020
Yes sir! Unfortunaly the company who gave us the tv channels service got broken 12 days ago and we didn't have enough time to solve the problem before the night season starts, we are sorry for all the bad things that you needed to be involved but it's just about the high season, the rates are that expensive just for the high season but we are going to start improving our rooms from now to have them perfect for our next customers and future guests Thank you very much to be with us and sorry for the bad things !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, competent and highly efficient staff.
Stayed 3 nights in Aug 2019
Response from Posada del angel team on Aug 20, 2019
Thanks a lot sir, we appreciate that you took your time to give us this amazing review, thank you very much and we hope to offer you a better service in your next visit to salento.

8/10 Good

Rachel, Louisville

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cute rooms. Comfy quilts and blankets. Bed comfy. Cool space above room in Little loft area. First night slept good. 2nd night was ripped awake at 2am from a dead sleep of bass booming and vibrating the walls. It went on for a good solid 10 min and woke my daughter. Then it was turned off. But I was unable to fall back asleep. Next night I was exhausted after hiking all day and not much sleep. I fell asleep kind of early. 9 pm ish. Awake a few minutes by very loud music being played by staff over stereo. First thing i noticed when the opened our room for us is that he door had a gap of about 1/3 inch where it didn’t even meet the frame and was open. I was worried about mosquitos. Not a bite. Just some sleepless nights. Staff was really nice when I asked to turn it down but still. You can hear every single noise at the Big Gap in the door. Cute place. Wanted to love it. Super nice staff. Just zero sound protection. So if you’re a light sleeper you will likely be miserable. If you can sleep through anything and need a cheap place to sleep this is good for you.
Stayed 3 nights in Jun 2019
Response from Jason Tovar on Jul 9, 2019
Mrs Stump, we are very sorry about the issues caused for us, we also have noticed that you were a litle sick and thats what we offered you to take you to the hospital because our ensourance coreved all kind of issues about health care (we just wanted to see you better) and about the music we can understand that it was a litle bad for you thats why we turned off inmediatily and we are so sorry that our staff didnt noticed that, but we really apreciate that you still recomending us, we hope to improve our service for you or for other visitors in the future, thanks for all your words that really help us improve our service further

10/10 Excellent

Alba Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!
Excelente hotel, cerca al parque principal, muy limpio y cómodo, a ojo cerrado volveré!!
Stayed 4 nights in Mar 2021
Response from Posada del Ángel Team on Apr 9, 2021
Señora Alba Muchisimas gracias por tan generoso gesto, le estamos inmensamente agradecidos de que se hubiera tomado el tiempo de hacernos saber a nosotros y al resto del publico lo mucho que le gusto su estadía con en El Hotel Posada del Angel aqui en Salento Quindio. un abrazo muy grande para usted, su esposo y su hija y muchisimas gracias por tan buenos recuerdos al tenerlos aqui con nosotros, muchos exitos, salud y bienestar para ustedes y todos los suyos y esperamos poder contar con su pronta visita pronto.

8/10 Good

Juddy Andrea

Stayed 1 night in Jan 2021
Response from Posada del Angel Team on Jan 23, 2021
Hola muy buenas tardes señorita, le agradecemos mucho por su excelente puntuacion y esperamos seguir mejorando para poderle brindar un servicio 10/10 en su proxima visita

10/10 Excellent

JUAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Jason Tovar Gestor Comercial y de Reservas on Nov 14, 2020
Hola Don Juan muy agradecidos estamos por su estancia con nosotros y aún más por el detalle de reconocer nuestro trabajo y esfuerzo. Seguiremos trabajando en mejorar nuestro servicio y atención para seguir así

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No era lo q esperaba las fotos no son del hotel falta higiene y quieren cobrar mas
Stayed 1 night in Feb 2020
Response from Hotel Posada del Ángel Salento Q. on Feb 27, 2020
Buen día señor Edgar, espero tenga un excelente día. En cuanto a las fotos del hotel son las indicadas y reales, en caso particular haremos lo máximo posible en mejorar las vistas para los huéspedes. Vamos a mejorar en cuanto a la higiene de los cuartos y en lo sutilmente hacer que usted señor Edgar se Hospede de nuevo en nuestro hotel. Estamos para servirle y generando las mejores expectativas y cordialidad para futuros hospedajes. Feliz viaje y espero vuelva pronto para atenderlo de la mejor manera posible.

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Jason Tovar on Mar 3, 2020
Hola Yannick! te damos las gracias por visitarnos y aprovechamos la oportunidad para preguntarte qué más podremos mejorar en un futuro cercano? pues tu opinión es muy importante para nosotros. Quedamos a la espera de tu respuesta

10/10 Excellent

Leos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Jason Tovar on Feb 5, 2020
Hey there! Thank you very much for your advice! We appreciate a lot the time and effort you've put into this review to let everyone know how was your experience staying with us! We are always gonna be improving to offer a better kind of service every day. Best wishes for your trip and your life! Atte: Posada del Angel's team

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Great spot! Good location, our room had a nice view, nice staff. The rooms are a bit small and we were desperate for a fan, it got really hot in the room. also recommend the hotel to get “do not disturb” signs as not everyone wants their room serviced everyday.
Stayed 7 nights in Jan 2020
Response from Jason Tovar on Feb 5, 2020
Thank you very much for your review we appreciate the time and effort that you've take to lat everyone know how was your experience with us! We still improving everyday! Kind regards Posada del Angel's Hotel

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel en la relación precio-calidad.. La mejor vista de cualquier hotel en Salento
Stayed 1 night in Jan 2020
Response from Jason Tovar on Jan 9, 2020
Muchísimas gracias Cesar apreciamos mucho tu observación y calificación de nuestro hotel y te invitamos a que nos visites en una próxima ocasión y te haremos un upgrade de habitación completamente gratis en la reserva que elijas directamente con nosotros

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jason Tovar on Dec 25, 2019
muchas gracias por sus comentarios y recomendaciones y esperamos poderles brindar el mejor servicio en el futuro

10/10 Excellent

Carlos Andrés , Orlando florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y ubicacion
El personal muy atento servicial y con gran capacidad para gestionar. Muchas gracias al administrador y a Betty por ese servicio tan especial y por habernos hecho sentir como en casa. Las habitaciones aunque un poco reducidas tienen todo lo que se pueda necesitar y lo que no te lo gestionan. Lo super recomiendo
Stayed 1 night in Apr 2018
Response from jason tovar on Apr 28, 2018
muchas gracias por su opinion valoramos mucho sus comentarios y recomendaciones. esperamos poder tenerlos devuelta muy pronto

10/10 Excellent

maria eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La posada en Salento que asegura tu diversion
Excelente ubicación y atención. Camilo su administrador es muy amable y colaborador
Response from jason tovar on Apr 6, 2018
le estamos muy agradecidos por su excelente comentario y las recomendaciones seran tenidas seriamente en cuenta. un saludo muy especial y esperamos poder servirle aun mejor en una proxima vez

6/10 Okay

Maria victoria

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Inconforme
Los que habia reservado, no fue lo brindado por el hotel, y segun el administrador no habia recibido informe de mi reserva, ademas no cuenta con datafo o para hacer pagos con tarjeta, lo cual es incomodo pues el pueblo solo tiene un cajero Bancolombia y un servibanca
Stayed 1 night in Mar 2018
Response from jason tovar on Mar 22, 2018
nos disculpamos con usted por el incomodo momento que haya tenido que vivir con nuestro establecimiento pero esperamos que la habitacion mejor que le dimos en reemplazo a la que usted habia reservado le hubiera sido lo suficientemente comoda

6/10 Okay

Quentin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2018
Response from JASON TOVAR on Jan 20, 2018
Queridos huéspedes nos gustaría saber puntualmente ¿cual fue el inconveniente en su estadía? para nosotros así poder mejorar las experiencias de nuestros huéspedes atraves de la mejora continua de nuestras instalaciones y de nuestro servicio. esperamos atentamente su pronta respuesta para así poder ofrecerle un excelente resultado a nuestros siguientes huespedes. gracias por su tiempo