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Reviews of The Grand Hotel - Salem

3.5 out of 5
The Grand Hotel - Salem
201 Liberty St Se, Salem, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews" "
Rating 8 - Good. 232 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness
The hotel looks nice and the people were friendly. The walls are thin and we got to listen to our neighbors yelling profanities at each other until after 1am. On top of that, there were people cruising and racing cars and motorcycle until after 2am. Because of this, we overslept and missed the breakfast service. No compensation was offered. Not likely to go back.
Stayed 1 night in May 2024
Response from Scott Snyder on May 16, 2024
I'm sorry to hear about your experience, the review platform doesn't allow me to see a last name or room number. Not that we have regular experience with arguments taking place in rooms, our team would address issues confidentially and assertively to ensure your animosity is protected. I believe any hotel would want to intercede on the guests behalf. Regarding traffic noise, we are a downtown property, the street along the side is a State Highway, we have noise cancelling units on each nightstand to help neutralize outside influences.

8/10 Good

Jocele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Scott Snyder on May 16, 2024
Thank you!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was tremendous. The only challenge were the elevators. Limited access and very very slow.
Stayed 2 nights in May 2024
Response from Scott Snyder on May 6, 2024
Thank you for staying, we did get our Elevator company here to repair the issue. I can only presume a guest tried to restrict the door from closing and caused it the come off the tracks.

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a concert and The Grand was in the perfect location. It was also very handy that the hotel had parking.
Stayed 1 night in May 2024
Response from Scott Snyder on May 6, 2024
Hope the concert lived up to your expectations, Adam Ant brings back fond memories!

8/10 Good

Behzad, N. Hollywood

Traveled with family
good for a night stay, homelessness are around hotel walking area.
Stayed 1 night in Feb 2024
Response from Scott Snyder on May 6, 2024
Thank you for staying, we work closely with the local police department to restrict any destructive, intrusive behavior on our "block".

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Importantly, the rooms are very large, clean, and comfortable. The beds are also of the ‘sleep all night’ variety. There are several restaurants and lounges near by, providing quite a bit of variety, should you decide to venture out. The convenient underground parking was a bonus. However, best of all was the friendly front desk service.
Stayed 1 night in Apr 2024
Response from Scott Snyder on Apr 22, 2024
Super!

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott Snyder on Apr 22, 2024
Thank you!

10/10 Excellent

Kevin, Shelton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and rooms were really nice. Had an older feeling to it but intentionally and not in a dated kind of way. Free breakfast was amazing every morning with a rotating menu so it wasn't all the same. The restaurant was very classy and had delicious food. Although pricey it was worth it for one night.
Stayed 3 nights in Apr 2024
Response from Scott Snyder on Apr 16, 2024
Love the review! My staff got quite a sense of pride from the great recognition. Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott Snyder on Apr 12, 2024
thank you!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Scott Snyder on Mar 21, 2024
Thank you!

10/10 Excellent

Charles

Stayed 4 nights in Mar 2024
Response from Scott Snyder on Mar 29, 2024
We appreciate the praise!

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed. I would highly recommend
Stayed 1 night in Mar 2024
Response from Scott Snyder on Mar 4, 2024
We appreciate the compliment!

6/10 Okay

James

Waste
Not Great
Stayed 1 night in Jan 2024
Response from Scott Snyder on Feb 28, 2024
Thank you for the input.

6/10 Okay

erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sad in Salem
Hotel was clean front desk friendly. Shower water luke warm bed was hard and had a large lump in the middle. Hot tub could have been a little warmer and the same pair of florescent ear plugs were stuck to the bottom both days of my stay. Breakfast was good especially for the price.
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 28, 2024
Thank you for the comments and suggestions. I will have maintenance check the bed/box spring for any deficiencies. Serta is a very respected brand in the hospitality industry for quality and workmanship. A good night sleep is pretty much what it is all about in our business.I'm sorry housekeeping didn't notice the ear plugs, on day 2 they may have presumed they were intentionally there...

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
This was an overnight stay in Salem because we had a business appointment and decided to see a little of the city. The entire staff at the Grand Hotel were superb. Russell checked us in and offered a great lunch recommendation. The hotel itself was beautiful and very well maintained. Very comfortable beds. The central location to downtown allowed us to park the car and walk everywhere. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 28, 2024
Thank you, we will pass along the praise!

10/10 Excellent

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome very clean and exceptional service!
Stayed 2 nights in Feb 2024
Response from Scott Snyder on Feb 28, 2024
Thank you!

8/10 Good

Jason

Business traveler
Nice!
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 27, 2024
Thank you!

10/10 Excellent

Clark

The staff were all so friendly and welcoming. I’d highly recommend the King suite style room. I really liked not walking into the bedroom when entering the room.
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 28, 2024
Your taste is impeccable, I agree the Suite King is my favorite style for the price/value also! Thank you.

10/10 Excellent

Indira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We always stay here when visiting Salem. Convenient location, nice rooms, friendly staff.
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 26, 2024
We appreciate your loyalty!

2/10 Terrible

Trinidad

Stayed 1 night in Feb 2024
Response from Scott Snyder on Mar 20, 2024
Sorry, not extremely helpful to provide any direction to staff... We appreciate positive and any negative feedback to make adjustments.

4/10 Poor

Gelina

Stayed 1 night in Feb 2024
Response from Scott Snyder on Mar 20, 2024
Thank you for staying, sorry we didn't meet your expectations.

6/10 Okay

Martha, Bend

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given this a full 5 stars everywhere if it hadn’t been for the ants! Tiny little guys totally took over the bathroom counter, my toiletry case was filled…1000’s….
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 19, 2024
I apologize for this issue, we will have or Orkin person look for the entry point and address this immediately. Our expectations equal yours!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Scott Snyder on Feb 7, 2024
Thank you!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an event at the convention center so the hotel was very convenient. We didn’t even have to walk outside to get to our event.
Stayed 1 night in Jan 2024
Response from Scott Snyder on Feb 5, 2024
Thank you!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Scott Snyder on Jan 29, 2024
Thank you!

6/10 Okay

Cheryl

Traveled with family and small children, Traveled with partner
Did not like Fire alarm going off in at about 11:00pm It could not be shut off. Ruined stay. this happened on the 14th of Jan. 2024.
Stayed 3 nights in Jan 2024
Response from Scott Snyder on Jan 18, 2024
Cheryl,We are sorry for the inconvenience the alarm caused. This specific situation had not occurred prior, once we were able to get phone support from a technician, we were able to silence the alarms while still maintaining secure protocols until they could permanently fix the system. It was not horseplay; we trust that you understand. As crazy loud as the alarms are, if it had been more serious, we need everyone to be notified and safe.

6/10 Okay

Chris

Stayed 1 night in Jan 2024
Response from Scott Snyder on Jan 17, 2024
We appreciate your business.

10/10 Excellent

Shasta

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, gave me a late check-out for free, great breakfast, wonderful staff, Pool, hot tub and workout room was great. Parking was easy and nice. The only problem was the amount of Homelass walking around the area, asking for change and sleeping on the sidewalks just a block away. Would recommend to stay as long as you drive where you are going don't walk.
Stayed 2 nights in Jan 2024
Response from Scott Snyder on Jan 10, 2024
Shasta,Thank you for the kind words and praise! As we get ready to celebrate 19 years of operation, this is type of evaluation is very gratifying. We've taken every step to be relevant, appealing and competitive. We hope to host you again soon!

10/10 Excellent

Cindi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable, clean, staff was excellent & we felt very safe walking to our event & back. There is a bit of street noise but it stopped early in the evening so it didn't keep us awake.
Stayed 1 night in Dec 2023
Response from Scott Snyder on Jan 8, 2024
Outstanding, thank you!

10/10 Excellent

Jennefer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Scott Snyder on Jan 8, 2024
Thank you.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It6 was great and walking distance to the show we went to at the Elsinore theater.
Stayed 1 night in Dec 2023
Response from Scott Snyder on Jan 5, 2024
Thank you.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott Snyder on Jan 5, 2024
Awesome!

10/10 Excellent

Debi

Stayed 2 nights in Dec 2023
Response from Scott Snyder on Feb 1, 2024
Thank you!

10/10 Excellent

Melany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Scott Snyder on Dec 26, 2023
Thank you!

10/10 Excellent

tim

Stayed 2 nights in Dec 2023
Response from Scott Snyder on Jan 15, 2024
Thank you!

10/10 Excellent

Karly

Stayed 1 night in Dec 2023
Response from Scott Snyder on Jan 2, 2024
Thank you and have a wonderful New Year!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Scott Snyder on Dec 7, 2023
Thank you and have a wonderful Christmas!

10/10 Excellent

Clifford, Tulsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Everything you need for a lovely stay in the heart of the city. Great food, drink, and entertainment options, all walking distance. Better than average breakfast, comfy bed, fantastic bathroom/shower/towels. Wonderful!
Stayed 1 night in Dec 2023
Response from Scott Snyder on Dec 7, 2023
Wonderful comments, we will pass this along to the folks that make it all happen!

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Scott Snyder on Dec 5, 2023
Thank you!

10/10 Excellent

Paula

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall.
Stayed 1 night in Nov 2023
Response from Scott Snyder on Nov 22, 2023
Much appreciated!

10/10 Excellent

timothy

Stayed 1 night in Nov 2023
Response from Scott Snyder on Nov 21, 2023
Thank you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand is exactly what it is, namely Grand. What a great location near the beautiful Willamette River and all the river side parks. The downtown area is very nice with lots of shops and dining areas. The Capital Campus and greatest university in the country (I'm an alumni) is a short walk away.
Stayed 1 night in Nov 2023
Response from Scott Snyder on Nov 20, 2023
Wow, thank you for the tremendous comments!

10/10 Excellent

Solen

Stayed 1 night in Nov 2023
Response from Scott Snyder on Dec 26, 2023
Thank you, hope your holidays were great!

10/10 Excellent

Mauro

Stayed 1 night in Nov 2023
Response from Scott Snyder on Dec 26, 2023
Thank you!

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and warm hospitality
Stayed 1 night in Nov 2023
Response from Scott Snyder on Nov 20, 2023
We appreciate the comments!

10/10 Excellent

Julie, West Linn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. We requested a late checkout and which was not a problem with no added cost. The room was beautiful and cozy, and I loved having extra seating in the room. We dined ate restaurant and it was very upscale; both the atmosphere and the food!
Stayed 1 night in Nov 2023
Response from Scott Snyder on Nov 14, 2023
Thank you for the wonderful comments and specifically pointing out your experience at Bentley's. We are so excited to have them serving our guests again!

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Scott Snyder on Nov 13, 2023
Thank you!

10/10 Excellent

Mark, Portland

Stayed 1 night in Oct 2023
Response from Scott Snyder on Nov 20, 2023
Thank you.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff was excellent!
Stayed 1 night in Oct 2023
Response from Scott Snyder on Oct 26, 2023
Awesome, thank you!

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the amenities were great and the entire staff were very kind and accomodating! I'll definitely stay here again
Stayed 1 night in Oct 2023
Response from Scott Snyder on Oct 23, 2023
thank you!