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Reviews of Shilo Inn Suites - Salem

2.5 out of 5
Shilo Inn Suites - Salem
3304 Market St Ne, Salem, OR

Reviews

7.0

Good

Rating 10 - Excellent. 294 out of 1002 reviews" "
Rating 8 - Good. 276 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 138 out of 1002 reviews" "
Rating 2 - Terrible. 113 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Naomi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There is no breakfast as advertised. One person will say it's because of the elevator remodel, another will say they might never bring it back because they are going to be contracting and franchising out to a bigger hotel chain. The elevator is out so be prepared to pack your luggage up the stairs. The pool was closed every night but one. The water was a bit cloudy but not unusable. There is no hot tub as advertised. It's been filled with concrete. The workout room, sauna and steam room are not open and their doors are padlocked. Rooms do not have a dresser, although there is a closet, iron and ironing board. Our room was spacious but it was an ada room on the second floor that obviously was unusable due to the elevator not working. It was a room with a bed and a heater if needed. Good for a night or two but overpriced for getting none of the amenities that are advertised.
Stayed 4 nights in May 2024

6/10 Okay

Deanna

Traveled with family
Disliked: Property conditions & facilities
Decent accommodation for annual fairgrounds convention.. property under some construction though
Stayed 3 nights in May 2024
Response from Kalllie on May 24, 2024
Deanna we hope to have return after renovations, to see how lovely the hotel will turn out to be:)

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, and such convenience, especially since we literally booked our room on the road at night. My biggest issue is your sign. Illuminate that thing!! At least put a flashlight on it, because we had to turn around after we realized we had drove right by the hotel.
Stayed 1 night in Mar 2024
Response from Shilo Inn FD on May 22, 2024
We are very glad to hear you enjoyed your stay! Thank you for the advice as well, it's something we'll look into. We hope to see you again in the future!

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very reliable motel property with large rooms and comfortable accommodations. This property os aging and clean. Management is planning a major elevator upgrade.
Stayed 1 night in May 2024
Response from Shilo Inn on May 20, 2024
Thanks for a great review. We are super excited about our elevator upgrade!

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place didn’t feel clean. They only had one soda machine but no other vending machines. The elevator was slow and couldn’t be trusted to use.
Stayed 1 night in May 2024
Response from Salem Shilo Inn on May 19, 2024
We are sorry to hear that your stay with us was not enjoyable as we hoped. We do have soda machines on the other floors. We are also getting a new elevator put in starting the 20th. We hope you will give us another chance once we have finished our renovations.

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Not the best area
Stayed 2 nights in May 2024
Response from Shilo Inn Salem on May 15, 2024
We appreciate you taking the time to take this survey! Thanks for choosing Shilo Inn Salem

10/10 Excellent

Landen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suites with room to breathe!…And sleep:)
Stayed 3 nights in May 2024
Response from Salem Shilo Inn on May 14, 2024
We are glad to hear you have enjoyed stay with us.

8/10 Good

Nancy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing tbat would have made the stay better, would be if they went back to offering a continental breakfast
Stayed 2 nights in May 2024
Response from Shilo Inn FD on May 9, 2024
Hey Nancy we are glad to hear you enjoyed your stay for the most part and as for the breakfast we greatly apologize for not having the amenity. This is something we will take into consideration and look at!

6/10 Okay

Matthew, Denver

Business traveler
Liked: Cleanliness, staff & service
It was reasonable priced.
Stayed 2 nights in Apr 2024
Response from Jen on May 9, 2024
Thank you so much for staying with us. We hope to see you again soon!

6/10 Okay

Levi

Traveled with family
Just a old place no uo grades and very specific about parking or you'll get towed
Stayed 1 night in Mar 2024
Response from Salem Shilo Inn on May 6, 2024
We are sorry to hear you experience with us was not great. We are unable to offer upgrades on third party reservations. The neighboring restaurant is extremely picky with us about parking, which is why we have to let every guest know about them towing.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
The man at the desk was super helpful and accommodating. The room is clean and bed comfortable. Shower was great. We got a phone call at 430am waking us up, but there was no one. I noted one of the phones was disconnected, so maybe it had happened before. I called the desk and she said someone from my room had called her. It happened again at 5:15. So there must be some glitch in the phone system.
Stayed 1 night in May 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room
Stayed 2 nights in Apr 2024
Response from Salem Shilo Inn on Apr 28, 2024
We are glad to hear your stay with us was enjoyable.

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
friendly, helpful staff.
Stayed 1 night in Apr 2024
Response from Salem Shilo Inn on Apr 29, 2024
We are glad to hear you enjoyed your stay.

8/10 Good

Vue

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Salem Shilo Inn on Apr 27, 2024
Thank You for staying with us.

2/10 Terrible

Douglas

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot tub no sanna no breakfast no pool as per website definitely unhappy garbage behind dressers found that cuz u had to use the plug into charge phone i should be compt but wasn't
Stayed 3 nights in Apr 2024
Response from Kallie on Apr 12, 2024
Douglas i know you were unhappy with your stay. Unfortunately we have taken the hot tub out of this location. As we explained Breakfast is not available at this time as well. i'm sorry that we couldn't meet tour expectations and i hope that you will give us a chance in the future!:)

6/10 Okay

Elissa

Stayed 1 night in Apr 2024
Response from Salem Shilo Inn on Apr 9, 2024
Thank You for staying with us!

6/10 Okay

Donald, McCleary

Traveled with partner
Liked: Staff & service
Place was old toilet seat and lid was loose And there was a used coffee filter in the coffee pot. But the people at check in and check out were very helpful
Stayed 1 night in Apr 2024
Response from Salem Shilo Inn on Apr 6, 2024
We will address these issues. Thank You for your feedback.

2/10 Terrible

joann, Graham

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They advertised breakfast but did not tell us Spent 30.00 for breakfast down the street They should send us a refund of 30.00 Migrants living in hotel
Stayed 1 night in Apr 2024
Response from Kallie on Apr 6, 2024
Im sorry we do not offer breakfast at this time. We here at the shilo inn have Guests of all kinds that choose to stay with us. We do not discriminate,when renting out rooms to those that are eligible. We hope the rest of your stay was enjoyable:)

8/10 Good

Carol, Bellingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the room and the amenities in it: microwave, refrigerator, small coffee unit. The staff were wonderful, very friendly and helpful. The one complaint I had was there were no real curtains covering the window, only sheers. So when the sun came up, there was no way to prevent the light from coming in.
Stayed 1 night in Mar 2024
Response from Kallie on Mar 31, 2024
Thank you Carol for you great review!:) We are thrilled you enjoyed your stay with us! We cant wait too see you again :)

10/10 Excellent

Rosalva

Liked: Cleanliness, staff & service, property conditions & facilities
I loved all of it
Stayed 2 nights in Mar 2024
Response from Salem Shilo Inn on Mar 30, 2024
We are extremely pleased to hear you had a wonderful stay. :)

10/10 Excellent

Valree

Traveled with family
Liked: Amenities
Check in was easy and quick, got in early, front desk very friendly and helpful, always smiling and a hello how are you every time I came in
Stayed 1 night in Mar 2024
Response from Salem Shilo Inn on Mar 30, 2024
We are extremely pleased to hear you had a wonderful stay. :)

8/10 Good

Maria Marna

Stayed 1 night in Mar 2024
Response from Kallie on Apr 6, 2024
Thank You Maria for the great review! We highly appreciate your staying with us:)

10/10 Excellent

Christalene, Kenmore

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kallie:) on Mar 16, 2024
Christalene Thank you for such a great outstanding review :) We hope too see you again in the future :)

10/10 Excellent

Wadeedah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was very patient, friendly and professional. I am a travel nurse and sleep is important because I work night shift. Checking in was effortless. The rooms are quiet even on their busiest days. There is no worries about parking. The property is clean interior and exterior. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Salem Shilo Inn on Mar 16, 2024
We are glad to hear that you have enjoyed your stay with us. :)

2/10 Terrible

kim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many drifters. Up and busy at 4 or 5 am. Elevator so slow, Obvious non travelers with Huge multi dogs. At one of my rides in elevator, door opens and I was met by 2 pit bulls, on a leash but owner unable to control the power of them. Owner yelled don’t look at them, they will lunge at you. What if I was a small child. Pool was full of kids screaming and yelling all day and night. As you walk into lobby the smell of bleach will knock you over. In the morning there were no coffee supplies including cups the morning front desk person said, night shift didn’t restock and no keys available. No bedding available for pull out couch. Never again would I stay there. So many horrid smells everywhere. This place needs a Bulldozer. Either you have the hotel for just Homeless or just travelers. Parking lot a obvious great place to sell most anything. There was a loud commotion in parking lot at 2 am, husband had to go down and make sure our car was as unharmed.
Stayed 1 night in Mar 2024
Response from Salem Shilo Inn on Mar 14, 2024
Thank You for your feedback. We will look into these.

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kallie on Mar 11, 2024
Dena Thank You so much for your great review:) We are delighted to hear you had a wonderful stay here at the Salem Shilo Inn

4/10 Poor

Jesse

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again. Dirty and poorly maintained.
Stayed 2 nights in Mar 2024
Response from Kallie on Mar 9, 2024
Jesse i'm sorry you didn't enjoy your stay with us. We hope that you'll give us another chance to change your mind about us:)

10/10 Excellent

Lyssa

Liked: Cleanliness, staff & service, amenities
The staff was super friendly and helpful and it was an easy check in and out process
Stayed 1 night in Mar 2024
Response from Kallie on Mar 9, 2024
Lyssa we are so happy to hear you had an outstanding stay! We enjoyed your stay tremendously! we cant wait too see you next time:)

2/10 Terrible

Enríque Samuel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that when we walked into the room. It's more like disgusting fart and also no fan. Or lights working bathroom. But we were so tired for the travel That we went to sleep and I Files are complaint once we left
Stayed 1 night in Mar 2024
Response from Kallie on Mar 9, 2024
I'm sorry you had a bad stay Enrique. We want to always ensure guest satisfaction, sorry that you feel we didn't meet that standard. We hope you will come back and give us another chance:)

10/10 Excellent

William, Forest Grove

Business traveler
Liked: Amenities
Front desk was efficient and helpful.
Stayed 1 night in Mar 2024
Response from Kallie on Mar 2, 2024
Hi William we are so happy that you had an outstanding stay! We cant wait to see you next time!:)

8/10 Good

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shilo Inn Suites Salem on Feb 27, 2024
We hope you enjoyed your stay with us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
The elevator is extremely slow and scary. It finally opens just when you think you are stuck in there
Stayed 1 night in Feb 2024
Response from Kallie on Feb 26, 2024
Steven, we appreciate your amazing review! We know that the elevator needs updating and have plans to do this in the near future :) We look forward to seeing you next time!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and more than willing to help. Rooms were very clean and spacious.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 26, 2024
Jennifer, we are so glad to hear your stay was awesome! We look forward too seeing you again next time! :)

4/10 Poor

John Barnett

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed at this property several years ago and it has really been run down since then. I remember when Shilo Inn properties were always nice reasonable properties. This one however was noisy, the halls smelled, and the overall appearance of the property was poor.
Stayed 2 nights in Feb 2024
Response from Kallie on Feb 26, 2024
Im sorry, we didn't meet your expectations. We strive to always provide excellent guest service! We hope you will come back and give us another chance!:)

8/10 Good

Gail

Nothing unique. Interior badly in need of attention. No breakfast
Stayed 3 nights in Feb 2024
Response from Kallie on Feb 21, 2024
We know how many of our guest enjoy our breakfast, we hope to have that back up and running during summer:) We hope to welcome you back again Gail:)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything I needed - close to freeway, dining and close to job-site. I will definitely use Expedia and Shilo Inns again.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Wow Michael what a great review! we are ecstatic that you enjoyed your stay with us we can't wait to welcome you back next time!

2/10 Terrible

Wade

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The fact that I told them we didn't want room service and they went in my room took my stuff out stole a roast beef sandwich and also stole other stuff
Stayed 2 nights in Feb 2024
Response from Kallie on Feb 21, 2024
Sorry for such a hard stay wade! We hoped comping you the extra night would have helped offset the confusion that happened.

6/10 Okay

Selena, Bend

Traveled with family and small children, Business traveler
Disliked: Staff & service, property conditions & facilities
When checking into the hotel we were told that we had to pay $100 security deposit after we had already paid for our hotel room via the website. Keep that in mind next time you rent a room from Shilo it is a $100 security deposit that they need just in case you damage the property and you have to pay it when you arrive that was very unexpected!! staff didn't fully explain any directions on how to get to our room. We had to Guess where to go. the front receptionist when arriving was short and rude with us. For my first time visiting it was not a good experience at all.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Yes Selena we charge a 100 security deposit no matter who you book through. i will look into making this more clear on 3rd party websites. Thank you for your feedback.

8/10 Good

Madelyn

Liked: Cleanliness
Clean but dated
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Madelyn We are glad you had a wonderful stay in our rooms! We hope to see you again next time:)

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gteat stay
Great place. Quiet and clean.
Stayed 2 nights in Feb 2024
Response from Kallie on Feb 21, 2024
Tiffany we are so pleased you had an amazing stay with us! we cant wait to see you next time!!:) Thanks for being a great guest and leaving us a great Review:)

10/10 Excellent

Angela, West Yellowstone

Liked: Cleanliness, staff & service
The room was clean & staff very friendly! For the price a very fair deal! Big complaint is that the elevator is extremely slow!
Stayed 2 nights in Feb 2024
Response from Dawn on Feb 19, 2024
Thank you for the great review and we are working on updating the elevator

8/10 Good

Diana

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Easy parking
Stayed 1 night in Feb 2024
Response from Dawn on Feb 19, 2024
Thank you for the review and we hope to welcome you back again soon.

2/10 Terrible

William

Traveled with family
They came into my room while I was getting lunch with my family, I came back to my room with my door all the way open and all of my stuff missing, when I confronted staff about it they said we thought you checked out, we booked for 3 days. No one had a real reason why but all they said was thank god nothing expensive was missing… they comped me a night stay but we have to take all our belongings with us when we go anywhere.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 18, 2024
Im extremely sorry for the mix up! We have some new people helping out on front desk and it looks like a miscommunication happened. I assure you your belongings are safe and we hope to change your mind and show why we specialize in guest service:)

6/10 Okay

Karla

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Karla we are happy to hear you stay was pleasant. we always look on what we could improve on to get that perfect score though :)

4/10 Poor

Ei-Shah

Disliked: Cleanliness, property conditions & facilities
Could have been a way better experience
Stayed 1 night in Feb 2024
Response from Kallie on Feb 18, 2024
Sorry Erickson, i know we were out of a few things while you stayed with us. i hope that you will come back and give us another chance:)

4/10 Poor

Kyla

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s not like I’m the pictures at all it’s definitely a little run down. The beds were awful my back and neck hurt so bad so much so it would’ve been more comfortable sleeping on the floor. I could feel the springs and everything. Sadly the room smelled a little of smoke as well. The staff were nice and the room overall wasn’t bad but the beds are just not great.
Stayed 1 night in Feb 2024
Response from Dawn on Feb 16, 2024
Thank you for the feedback and we will look into replacing the mattress in that room. Please feel free to contact the manager.

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from Dawn on Mar 21, 2024
Thank you for such a great review!

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved this place for my brother coming out the hospital in recovery and they were very patient with him and I appreciate the kind things he said about the people that work there. Thank you
Stayed 3 nights in Feb 2024
Response from Kallie on Feb 10, 2024
Lina we hope to welcome you back again soon. It was a pleasure assisting you in this time of need.

6/10 Okay

Meg

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Slowest elevator in the world.
Stayed 5 nights in Jan 2024
Response from Kallie on Feb 10, 2024
Thanks meg for leaving us a review. We know are elevator is a issue and we hope too be getting that completed.

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kallie on Feb 8, 2024
Thanks for your rating Angela! We hope to see you again in the future :)