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Just the overall appearance was old and not very well kept up. Had to get our Room Keys made 2 time because one or both stopped working. Althought they have a full breakfast, the food was not very good.
Receptionist, April, was friendly, courteous and helpful. My family and I enjoyed the free breakfast. They had eggs, bacon, sausage, cereal, bagels, toasted bread, yogurt, oatmeal, orange juice, coffee, hot chocolate, tea and make your own waffles which my girls enjoyed so much.
Bed is terrible, not possible to sleep on such a matress
Amir
Stayed 1 night in May 2024
6/10 Okay
Jose
Traveled with family
May 10, 2024
N/A
Jose
Stayed 7 nights in Apr 2024
6/10 Okay
Loraine
Traveled with partner
May 5, 2024
Liked: Cleanliness, staff & service, amenities
If you don't need fancy or modern and just need a place to sleep then you'll be ok. It was clean, staff was friendly and the breakfast was reallt good. It really does need some updates though. Overall decent stay.
we loved the breakfast, everything we needed was there, such as ice and water, well maintained property, easy parking as well. will definitely stay there if we are in the area.
Mark
Stayed 1 night in Apr 2024
8/10 Good
Marian
Apr 29, 2024
Marian
Stayed 2 nights in Feb 2024
6/10 Okay
Kaitlyn
Traveled with partner
Apr 28, 2024
Disliked: Property conditions & facilities
Room is definitely aged. Clean but bed was sunken in the middle.
Fantastic stay, property was clean, staff were friendly, full breakfast in the morning with eggs and potatoes and waffles, easy access ice and water right off the lobby.
Cons first:
Traffic noise was noticeable in the room
Difficult to find outlets for fast charge adapter
Pros:
Room was clean
Comfortable and well kept furnishings, but slightly worn.
No surprise charges on check out
John
Stayed 1 night in Apr 2024
10/10 Excellent
Angela
Traveled with partner
Apr 13, 2024
Liked: Cleanliness
Room was upgraded and we loved it!
Angela
Stayed 3 nights in Apr 2024
Response from -Management on Apr 13, 2024
Thank you for your stay! We are glad you enjoyed the upgraded room. We look forward to having you again!
Just discouraging what $100/night gets. I mean it was mostly okay. Found a curly/short hair in the shower, hallways wee not vacuumed well, noisy stairwell door just outside mine, rug was only semi-vacuumed, but worst was that the swing-lock (one that really secures door against someone hacking the card key lock) was broken.
Jeff
Stayed 1 night in Apr 2024
Response from -Management on Apr 13, 2024
Thank you for you feedback and response. We will take this feedback to account, and we strive to make changes that will better impact future visits.
10/10 Excellent
Lisia, Pittsburgh
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay, the hotel is nice, but it can be nicer, by fixing it up. But we did enjoy breakfast and coffee all day. We also love how close the restaurant was to the hotel, we love one restaurant next door to the hotel it was healthy and great services
Lisia
Stayed 2 nights in Apr 2024
Response from -Management on Apr 13, 2024
Thank you for your feedback. We will take these comments into consideration, and strive to better ourselves for future stays. Thank you very much for staying with us
Room was clean but bathroom smelled a bit mildewy. Overall nice stay - very good breakfast and right by the freeway.
Diane
Stayed 1 night in Mar 2024
Response from -Management on Mar 27, 2024
Good Afternoon Diane. thank you for your stay and your review. We are glad you enjoyed our breakfast. We will work hard to improve ourselves based on your concerns. Thank you very much!
The hotel isn’t perfect, but it’s great for the price and the staff was very nice and accommodating and went above and beyond to help us during our stay which was due to unfortunate circumstances
Samantha
Stayed 2 nights in Mar 2024
10/10 Excellent
Durie
Traveled with family and small children, Traveled with family
Eric at the front desk was able to accommodate my needs and upgrade my room with free of charge. It is much appreciated!
Chunyan
Stayed 1 night in Mar 2024
2/10 Terrible
Jose
Mar 16, 2024
Jose
Stayed 1 night in Mar 2024
Response from -Management on Apr 14, 2024
We are so sorry to not have met your expectations, please let us know if there is anything we can help with, or any comments you would like to leave.
4/10 Poor
Dennis
Mar 16, 2024
Disliked: Staff & service
.
Dennis
Stayed 1 night in Mar 2024
10/10 Excellent
Angel
Mar 15, 2024
Angel
Stayed 1 night in Mar 2024
6/10 Okay
Loredana
Traveled with family
Mar 4, 2024
The carpet is very old!
Loredana
Stayed 2 nights in Mar 2024
Response from -Management on Mar 13, 2024
Hi Loredana,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
10/10 Excellent
Mary
Traveled with family
Mar 1, 2024
Liked: Cleanliness, staff & service, amenities
It was a nice place . What i didn't like was the broken elevator and the noise of something like slamming of doors.
Front desk Eruc and Jemmaih were excellent and manager was very nice.
Mary
Stayed 2 nights in Feb 2024
Response from -Management on Mar 3, 2024
Hi Mary,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
4/10 Poor
John
Feb 26, 2024
Disliked: Staff & service
John
Stayed 1 night in Feb 2024
Response from - Management on Mar 3, 2024
Hi John,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
I reserved an accessible room for my mother. I need to tell you that a few grab bars and a shower chair does not make a room accessible. My mother cannot get into a tub, full stop. We asked for an accessible room at the desk and there were none available for the first night, but the clerk worked very hard to make sure she could change rooms to one with a walk in shower for the second night. Kudos! But if you need an accessible room, specify a walk-in shower.
Sharon
Stayed 2 nights in Feb 2024
Response from -Management on Mar 3, 2024
Hi Sharon,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
Hi Gary,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
Our room was facing the freeway and was very noisy
Kevin
Stayed 1 night in Feb 2024
Response from -Management on Mar 3, 2024
Hi Kevin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
2/10 Terrible
craig
Feb 22, 2024
craig
Stayed 2 nights in Feb 2024
6/10 Okay
Tim
Traveled with family
Feb 20, 2024
Liked: Cleanliness
Breakfast was good for a buffet. Potatoes, eggs, sausage, waffle, yogurt, cereal... Some staff was friendly others ignored a friendly, "hello". The room smelled clean, but the halls have an old cigarette smell. The road noise on the freeway side is substantial as is the sound of doors closing.
Tim
Stayed 2 nights in Feb 2024
Response from -Management on Feb 21, 2024
Tim,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
Hi Robert,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
8/10 Good
Becky
Feb 15, 2024
Becky
Stayed 3 nights in Feb 2024
Response from - Management on Feb 21, 2024
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
8/10 Good
Christopher
Feb 15, 2024
Liked: Amenities
Was a good hotel. Nothing spectacular but a good quality hotel.
Christopher
Stayed 2 nights in Feb 2024
Response from -Management on Feb 21, 2024
Hi Christopher,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
10/10 Excellent
Pietro
Feb 14, 2024
Pietro
Stayed 1 night in Feb 2024
Response from Jaspher on Mar 21, 2024
thank you so much for you ratings. I'm glad we finally got 5/5 and corrected all of your needs. Thank youJaspher
The beds were very uncomfortable and blanket not too warm, too lightweight for this time of year. Only one wastebasket, should be two, one in bath, other in bedroom.
Judy
Stayed 1 night in Feb 2024
Response from -Management on Feb 11, 2024
Hi Judy,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
6/10 Okay
David
Traveled with family
Feb 10, 2024
Liked: Cleanliness, staff & service
David
Stayed 2 nights in Feb 2024
Response from -Management on Feb 11, 2024
Hi David,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
8/10 Good
Andrew
Feb 8, 2024
Liked: Cleanliness, staff & service
It was a good room for the value. But they are under renovation.
Andrew
Stayed 2 nights in Feb 2024
Response from - Management on Feb 11, 2024
Hi Andrew,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,