Exterior

Reviews of Kimpton Sawyer Hotel, an IHG Hotel

4 out of 5
Kimpton Sawyer Hotel, an IHG Hotel
500 J Street, Sacramento, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 721 out of 1014 reviews" "
Rating 8 - Good. 159 out of 1014 reviews" "
Rating 6 - Okay. 56 out of 1014 reviews" "
Rating 4 - Poor. 33 out of 1014 reviews" "
Rating 2 - Terrible. 45 out of 1014 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Very accommodating
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service, nice room, well designed.
Stayed 3 nights in May 2024
Response from Barry on May 25, 2024
Hi Ashley, Thanks for choosing the Sawyer. We are pleased to hear our services were good and you enjoyed stay.

10/10 Excellent

Francis Joseph, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Jesus

Traveled with family
Disliked: Staff & service
The staff is very incompetent and the rooms were not ready at 5:00pm to check in.
Stayed 1 night in May 2024
Response from Barry on May 24, 2024
Greetings Jesus, Thank you for staying with us and taking a moment to share your feedback. We are truly sorry to your room was not ready and that you were pleased with our staff. If there is anything we can do to make it better, please contact the Sawyer team directly. Again thanks,

10/10 Excellent

Cristina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of our room was gorgeous. Everything was so convenient and close.
Stayed 1 night in May 2024
Response from Barry on May 24, 2024
We are delighted to hear your experience at the Sawyer was a 5 out of 5 - Thank You Cristina!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was nice!
Stayed 1 night in May 2024
Response from Barry on May 24, 2024
We are pleased you found the Sawyer Staff friendly and your room in order. Paul, thank you for staying with us and we hope to serve you again.

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the staff was attentive and welcoming.
Stayed 1 night in May 2024
Response from Barry on May 22, 2024
Wow - Thanks Elena, we are honored to hear your time with the Sawyer was a 5 out of 5!

8/10 Good

Mana

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Barry on May 18, 2024
Hello Mana,Thank you for staying with us at the Sawyer - We appreciate your feedback and look forward to your return.

4/10 Poor

deborah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Barry on May 25, 2024
Hi Deborah, Thank you for choosing to stay with us. We are disappointed your experience was not positive and do apologize. If you would like to share more with us, please contact the hotel directly and we will make every effort to make it right.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Barry on May 13, 2024
Fantastic - Thanks for Your 5 out of 5 Review. Sarah, we look forward to you returning to the Kimpton Sawyer.

10/10 Excellent

Steven, San Bernardino

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk to food, capital, or convention center.
Stayed 2 nights in May 2024
Response from Barry on May 10, 2024
Thanks Steven that is wonderful news - We are so pleased your stay was pleasant and look forward to your return!

10/10 Excellent

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Kimpton. We were able to check in a little early and they accommodated a generous late check out as well. Social hour with wine and chips & dip at 5pm was a lovely way to get people into the lobby talking and socializing. The restaurant attached was very tasty with good service. Bummer that only parking available was a paid garage downstairs, but at $28 overnight it wasn’t too bad. Would stay again.
Stayed 1 night in May 2024
Response from Barry on May 10, 2024
Hi Marisa - We are thrilled you enjoyed your and look forward to seeing you return.

10/10 Excellent

Tiffany

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While checking in we were offered a glass of rose , which was much needed after our flight. The hotel creek was very kind and friendly. The rooms are nice and clean. The beds were very comfortable. We would definitely stay here again.
Stayed 1 night in May 2024
Response from Barry on May 10, 2024
Awesome Tiffany - Thanks for staying at the Kimpton Sawyer and we look forward to serving you again!

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Barry on May 7, 2024
Hi Marissa,Thanks for staying with us and your kind review. We look forward to serving you again at the Kimpton Sawyer.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities around the stadium. Too many homeless on the streets though. Feels unsafe.
Stayed 1 night in May 2024
Response from Barry on May 6, 2024
Hi David,Thanks for sharing. We are thrilled to hear you found our hotel amazing and will review these concerns with our Sacramento City Officials.

4/10 Poor

Julia

Stayed 1 night in May 2024
Response from Barry on May 25, 2024
Hi Julia, We appreciate you choosing to stay with us and your feedback. We do apologize your experience was not as we desire. Please contact the hotel directly and we will make every effort to make it right. Thank you,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice ambiance
Stayed 1 night in May 2024
Response from Barry on May 6, 2024
Thank you for staying with us Catherine - We are glad you enjoyed our ambiance and look forward to serving you again in the future.

10/10 Excellent

Ezequiel Ramirez

Stayed 1 night in Apr 2024
Response from Barry on May 23, 2024
Thank you, Ezequiel Ramirez for choosing the Sawyer. We appreciate the opportunity to serve you and your review.

10/10 Excellent

Richard, Costa Mesa

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm friendly stay
Stayed 1 night in Apr 2024
Response from Barry on May 6, 2024
Hi Richard, Thank you for staying with us and your kind words. We appreciate the feedback.

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ria on Apr 30, 2024
Thank you Sarah!

10/10 Excellent

Anastasia

Stayed 2 nights in Apr 2024
Response from Barry on May 19, 2024
Thank you, we are thrilled to hear your stay was a 5 out of 5 - We look forward to seeing you again Anastasia.

10/10 Excellent

Gian Marco

Stayed 1 night in Apr 2024
Response from Barry on May 18, 2024
Gina - We appreciate you choosing to stay at the Sawyer. Glad you enjoyed your stay and hope to serve you again when returning to Sacramento.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. The area around the hotel is pretty rough. A huge fight between teens broke out which put a damper on a weekend staycation but besides that I would definitely come again. Security could definitely be upgraded
Stayed 1 night in Apr 2024
Response from Barry on May 7, 2024
Hello Brandon, Our apologies for the delayed response and thank you for staying with us and this review. Although we are pleased you found our hotel great, we are disappointed to learn about your staycation was impacted by the activity outside. We appreciate knowing you will be returning, and we look forward to seeing you soon.

4/10 Poor

Chris

Stayed 1 night in Apr 2024
Response from Barry on May 14, 2024
Greetings Chris,Thank you for staying with us and taking a moment to leave us a review. We disappointed to learn your time with us was not we hope and if there is something we can do to make it better - please contact the hotel directly.

10/10 Excellent

Tami

Liked: Staff & service, property conditions & facilities
That I just had to walk out the hotel lobby back door to fluffy at the Golden 1. Had a great time. Definitely will be back.
Stayed 2 nights in Apr 2024
Response from Barry on May 6, 2024
Thanks Tami, glad you had a great time - We look forward to seeing you again.

10/10 Excellent

Anne

Stayed 2 nights in Apr 2024
Response from Barry on May 6, 2024
Hi Anne,Thanks for staying with us and proving feedback.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to downtown and dinner locations
Stayed 1 night in Apr 2024
Response from Barry on May 7, 2024
Wow - Thank you Anthony for your wonderful review! We look forward to seeing you again.

10/10 Excellent

Season

Stayed 2 nights in Apr 2024
Response from Barry on May 6, 2024
Thank you Season - We are so happy you enjoyed your time with us and looking forward to serving you again!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a concert at Golden 1 Center. I was concerned about safety and wanted to be close to the arena. The hotel is so close that you don’t even have to walk on a street. It is extremely safe. I will be booking this hotel in the future. Staff was great. Room was clean. View from balcony was excellent.
Stayed 1 night in Apr 2024
Response from Barry on May 7, 2024
Hi Jennifer,Thanks for staying and this wonderful review - we look forward to hosting you again.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
I love it , beautiful and walkable in the city
Stayed 1 night in Apr 2024
Response from Barry on May 7, 2024
Fantastic, thanks Isabel - we are happy you enjoyed your time at the Kimpton Sawyer.

6/10 Okay

Haley

Stayed 1 night in Apr 2024
Response from Barry on May 6, 2024
Hi Haley,Although it sounds like we did not meet all expectations, we thank you for sharing and staying with us. Please contact us directly if you have additional feedback we can use to improve.

10/10 Excellent

Sarah, Allston

Stayed 1 night in Apr 2024
Response from Barry on May 6, 2024
Thanks Sarah - We are pleased you liked your time with us at the Kimpton Sawyer and look forward to seeing you again.

10/10 Excellent

Lilia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to historic district and shops
Stayed 2 nights in Feb 2024
Response from Barry on May 7, 2024
Great to hear Lilia - we glad you found our location convenient and look forward to your return.

2/10 Terrible

John

Stayed 1 night in Mar 2024
Response from Barry on May 6, 2024
Hi John,My apologies for the delayed response. We are disappointed to learn we missed the mark. Please contact us directly if you have more information to share to improve our guest experience.

10/10 Excellent

Rehanna, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barry on May 7, 2024
Thanks Rehanna - We look forward to being of service to you again.

10/10 Excellent

Kamila, Reno

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right across from Golden 1. It is a little difficult to find the entrance to the property and parking is a pain - only valet available through the hotel. There is a parking garage attached but we were unable to use it because there was a Kings game the night we arrived and it was closed to court side ticket holders only. Plenty of great places to eat and drink nearby, and the hotel has a free cocktail hour in their lobby daily.
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Kamila,Thanks for staying and your feedback. We are pleased your overall experience was well received and we are working to improve our valet. Again, thanks and we look forward to seeing you at cocktail hour in the lobby.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Carl - Thanks for the 5 out 5 review. We hope to see you again at the Kimpton Sawyer.

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service
AC / heater didnt work
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Fernando,Our apology for the heater no working and we appreciate you for bringing it to our attention. We hope on your next visit we can show this not our practice. Thank you for staying with us.

8/10 Good

Naomi Ngan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Naomi Ngan,Thank you for staying with us and your feedback.

10/10 Excellent

Althea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Wow - Thanks Althea! We love 5 out 5 Reviews!

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Belinda,Thank you for choosing to stay with us your feedback - we look forward to your return.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Barry on May 7, 2024
Hello Rachel,We appreciate your feedback. Please inform us if there's anything we can do to make your next stay even more enjoyable.

10/10 Excellent

Dorothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, well-appointed, offered great views of the city, and was well-stocked. I'll definitely return.
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Wonderful news Dorothy - Thanks and we look forward to your return to the Kimpton Sawyer.

10/10 Excellent

Max

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Barry on May 7, 2024
Hi Max - Thanks for staying and your 5 out of 5 review!

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was incredible dusty all over. Check in took over 20 minutes from the time we got in line and there was only 1 person waiting to check in before me. Doesn't seem to be worth the premium price they are charging for the service you get in return.
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Trevor,Thanks for staying and this review. I apologize we did not meet standard expectations with your room cleanliness and the delay at check in. Please reach out to us if there is anything we can do on a future stay.

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very good quality Kimpton nice and clean with great amenities
Stayed 2 nights in Mar 2024
Response from Barry on May 7, 2024
Hi Gordon,Thanks for staying and your wonderful review. We look forward to your return to the Kimpton Sawyer.

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay I love this place
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Jesse, We appreciate you and are thrilled you love the Kimpton Sawyer!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ysela

Liked: Cleanliness, amenities, property conditions & facilities
Only thing was long way time to check in
Stayed 2 nights in Mar 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place. Clean and well appointed. I didn’t see much value in spending $475 per night though. It’s just a clean hotel, and the Holiday Inn just yards away for the same price AND it has a working hot tub.
Stayed 1 night in Mar 2024