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Reviews of Hakusembe River Lodge

3 out of 5
Hakusembe River Lodge
Samsity Conserancy, Rundu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 32 reviews" "
Rating 8 - Good. 12 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Access road much to be done
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rough road and hard to find.
No wireless in the rooms. There was in the main lodge. Very confusing directions of how to get here. The road was also very rough. It was a very long gravel road with no additional signs to let you know you were on the correct route. we tried calling 2 to 3 hours before we arrived several times and nobody ever answered the telephone.
Stayed 1 night in Feb 2023

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay. Our room was a thatched-roof chalet overlooking the river. It was quite comfortable. The beds were good. The staff at reception and in the restaurant were all wonderful. We enjoyed the sundowner river cruise. There were two things we were not happy with. One was that some dinners were predetermined 4-course meals for a fixed price. The food was good, but our preference is to order from a menu. One night they had a buffet, and that was good and gave us options. The other problem was that we could not drink the tap water. It would be nice if they had a water station with a filter from which we could fill our reusable water bottles instead of having to buy water.
Stayed 3 nights in Aug 2021

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place for a short stay.
It is a lovely location with great views over the river to Angola. Staff are friendly and helpful. As a business traveler it would be good to have dinner choice as the fixed menu repeats every few days but as a tourist staying a couple of days it would be fine. Road to the hotel is poor but worth the trip.
Stayed 6 nights in Mar 2021
Response from Sigrid on Mar 30, 2021
Dear Graham, thank you for sharing your experience with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

John, Cedar Rapids, IA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place on the river
My wife and I spent an overnight on our way to Victoria falls. The resort is about 2 km off the paved road. Several turns with inadequate signage for direction. Very sandy road which is questionable for light weight cars, even in dry season. Guest rooms are individual huts and very nice. Well landscaped ground. Nice views of the river. The river in this area is a bit too developed for viewing wildlife. We saw none. We took the evening houseboat cruise which was a nice boat ride but no wildlife other than one monkey. We ate at the dinner buffet which was good. Complimentary breakfast was good with many choices. Staff were friendly. Good place to stay along the river but not good for viewing wildlife.
Stayed 1 night in Jul 2018

10/10 Excellent

Ingrid B L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 23, 2017
Thank you very much for rating our property. Your evaluation will be of good use to our service delivery and we hope to offer you a near perfect experience on your next visit to our property. Kind regards, Koney

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and pleasant view over the river
Extremaly enjoyable, with quite environment, very educated staft, withe interesting offer to see the river with a found afternoon. higly recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with excellent service, coffee at 6 in the morning to watch the sunrise
Response from Social Media Assistant on Jun 29, 2016
We would like to thank you for taking your time to share this great feedback and we hope you will have more beautiful moments with us in future. Kind regards, Koney

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome sunset
It was for a stopover on our way to Victoria Falls. We enjoyed the friendliness of staff and the peace and quiet.
Response from Social Media Assistant on Jun 29, 2016
Thank you very much for taking your time to write this review. We are excited to hear from you and we hope to offer you a near perfect experience on your next visit to our establishment. Warm regards, Koney

10/10 Excellent

Stheni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best river front experience in Namibia
We loved everything abou this place. Rolinda, Paulos,Matheus, Simon,Emmah are the best hosts ever. They made us feel really well taken care of and the morning coffe on the patio is a real spoil. Great food and ambience, clean rooms, fast and easy check in and out- perfect!
Response from Social Media Assistant on Jun 29, 2016
Thank you for the wonderful feedback. We are happy to have made your experience as beautiful as it sounds and your special regards has been shared with the housekeeping staff and lodge management. We would love to welcome you back in the near future. Kind regards, Koney

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean horel
Clean and nice Hotel. Beautiful and great Location by the river
Response from Social Media Assistant on Jun 29, 2016
Thank you so much for the stunning feedback. We are glad you had a beautiful time and we wish to welcome you back on your next visit to Namibia. Wishing you all the fun in your future adventures. Warm regards, Koney

10/10 Excellent

Daniel J, Hermanus. South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise.
Excellent surroundings and excellent and helpful staff. Good food. Good value.
Response from Social Media Assistant on Nov 9, 2015
Thank you for taking the time to write us a review. We appreciate your feedback greatly and hope to be able to welcome you back at the lodge again in the future. Kind regards, Katrin

10/10 Excellent

Josef Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Herbert Peter

Stayed 1 night in Nov 2023

8/10 Good

Monika

Stayed 2 nights in Mar 2023

8/10 Good

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lodge am Beginn des Caprivistreifens
Es gibt Bungalows sowohl östlich als auch westlich vom Restaurant, die unterschiedlich aussehen. Beurteilen kann ich nur die östlich gelegenen. Sie sind mit 3 guten Betten mit Moskitonetzen ausgestattet. Eine kleine Terrasse gehört auch dazu, auf der morgens früh dann schon Kaffee und Kekse stehen. Manche der Bungalows stehen direkt am Fluss, die anderen in zweiter Reihe mit Blick zwischen den vorderen Bungalows hindurch. Zu bemängeln ist lediglich der Preis des Abendessens, das mit fast 30 Euro pro Person für die angebotene Qualität zu teuer ist. Tagsüber bekommt man jedoch Tellergerichte zu fairen Preisen, die frisch zubereitet werden und dann auch heiß serviert werden.
Blick von den Bungalows in zweiter Reihe
Stayed 1 night in May 2022
Response from Nicole on Jul 8, 2022
Liebe Ursula, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Das Gondwana Team

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Lodge zum Relaxen vor dem Caprivi
Die Hakusembe Lodge ist eine sehr schöne Unterkunft direkt am Fluss. Leider war der Wasserstand während unseres Aufenthaltes so niedrig, dass keine Bootstouren durchgeführt werden konnten. Das Essen war sehr gut, es wurde zum Frühstück und Abendessen Büffet angeboten. Das Personal war sehr freundlich und nett. Wir waren 2 Nächte dort, bevor wir weiter reisten in den Caprivi. Relaxing und Schwimmen im gut temperierten Pool hat uns sehr gut gefallen. Wir können die Lodge jederzeit weiter empfehlen.
Stayed 2 nights in Oct 2021
Response from elke on Nov 8, 2021
Lieber Manfred Vielen Dank für Ihre ehrliche Bewertung. Es war uns eine Freude Sie bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Gondwana Collection Namibia

10/10 Excellent

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ase direkt am Okavango River
Toll angelegte Lodge direkt am Okavango River. Sehr nettes Personal, gutes Essen, sehr hübsche Bungalows und ein sehr guter Service.
Stayed 1 night in Mar 2021
Response from Sigrid on Mar 30, 2021
Liebe Franziska, wir bedanken uns herzlich für die positive Bewertung

10/10 Excellent

Jean Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Velbeliggende og god service - velegnet til stop o
På vej til Divundu havde vi en enkelt overnatning her. Loggen ligger ved floden, som der er udsigt til fra vores værelse og også restaurant/bar området. Store og behageligt værelse. Flot udsigt til floden og Angola på den modsatte side. Flotte og grønne omgivelser. Middagen erholder ikke helt til den generelle standard.
Stayed 1 night in Nov 2019

10/10 Excellent

Arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhafte Lodge direkt am Rivet
Die Lodge liegt sehr einsam, ca 4 km von der Hauptstrasse entfernt, direkt am Fluss. Der Weg dorthin ist schon sehr abenteuerlich, lohnt sich aber. Die Lodge bietet Bungalows in verschiedenen Grössen und verschiedene Aktivitäten. Der Sundowner Boarcruise ist sehr zu empfehlen. Abendessen und Frühstück in Buffetform, gute Auswahl und sehr lecker. Morgens wird einem ein Tablet mit Kaffee vor die Tür gestellt. Einfach genial. Tolle Lodge mit tollem Service! Unser Bungalow war für 3-4 Personen ausgelegt, somit sehr groß. Zustand und Saubere waren BESTENS! Gerne kommen wir wieder.
Stayed 1 night in Mar 2019

10/10 Excellent

JA, Oostvoorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prachtig gelegen aan de rivier op de grens met Angola
Stayed 3 nights in Oct 2018

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel endroit vraiment confortable.la ballade en bateau était décevante
Response from Social Media Assistant on Jun 19, 2018
Dear valued guest, Thank you so much for reverting back to us and for the heads up regarding the boat situation. We will definitely ensure constructive use of this feedback to advance our standards and best wishes with your travel plans.

10/10 Excellent

Else

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønneste sted i Rundu
Skønt sted - dejlige mennesker og alt i alt pragtfuldt
Response from Social Media Assistant on Jun 19, 2018
Dear Skønneste, Thank you so much for the wonderful words. We look forward to having you again. Kind regards, Koney

8/10 Good

Irma

Liked: Cleanliness, staff & service, room comfort
Perhe/ystävä loma! Hotelli sijaitsi sivussa kaupungista, joen rannalla rauhallisella paikalla. Tie sinne oli kuoppaista polkua peltojen halki. Odotimme kauhulla perille pääsyä, mutta yllätys oli sitäkin mieluisampi, paikka oli kaunis, hyvin hoidettu puutarha ja uima-allas! Perhehuoneistossa oli vain yksi tilava suihkuhuone ja Wc alakerrassa, mikä tuotti vähän vaikeuksia isolle porukalle 4 henkilöä. Hotellin seinät olivat "kyllästetty" pahanhajuisella aineella, tuli mieleen ratapölkkyjen haju. Ruoka oli hyvää ja aamuinen kahvi tarjottimella ulkopöydällä odottamassa oli plussaa.
Stayed 1 night in Jan 2018
Response from Social Media Assistant on Feb 6, 2018
Dear Irma, Thank you very much for taking your time to share your Hakusembe experience with us. We really appreciate guests telling us when things are not right and please be assured that we will definitely look into this matter to enhance our standards of service delivery, We hope to make your next stay worthwhile. Best wishes with your travel plans, with regards.

10/10 Excellent

Claudia, lausanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
auf einem super Fluss mit Krokodilen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Social Media Assistant on Jun 29, 2016
Thank you so much for the great evaluation. Kind regards, Koney

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Social Media Assistant on Jun 29, 2016
Thank you for rating our establishment. Your feedback is very useful to us. Kind regards, Koney

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Komfortables, teueres und künstliches Afrika
Positiv: Freundlicher Empfang und tolle Unterkunft mit allem PiPaPo. Um 6:30 Uhr wurde Kaffee auf die Terrasse gebracht. Schöne Sundowner-Bootsfahrt mit vielen netten Australischen Pensionären. Weniger positiv: Überfordertes Personal im Restaurant. Da eine Gruppe von 17 Personen vor uns bestellte, wurde uns vom Trainee eine Wartezeit von mehreren (!) Stunden für einen Burger prophezeit. Das Buffet zum Abend hatte nur lauwarme Speisen. Alles in allem, war das nicht das wirkliche Afrika. Eher ein ClubMed im Busch. Preis-Leistung stimmte nicht.