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Reviews of Holiday Inn Express Rotterdam - Central Station, an IHG Hotel

3 out of 5
Holiday Inn Express Rotterdam - Central Station, an IHG Hotel
Weena 121, Rotterdam

Reviews

8.4

Very Good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 424 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is easy walking distance from Rotterdam Central Station. We arrived early and they served us free cappuccino and chocolate. They also let me check in early as I had a cold and wanted to rest. The free breakfast was excellent too. I recommend them.
Stayed 1 night in May 2024

6/10 Okay

Valerie

Traveled with group
Liked: Cleanliness, property conditions & facilities
The property seemed to suffer from inconstancy with the staff. One example is our departure from the hotel. My travelling companion left early in the morning and the front desk refused to order her a taxi, saying that it was an easy walk to the train station. When I checked out later the staff at the front desk more than happily called for a taxi to take me to the train station. Another issue with the hotel was we had no phone access in the room. There was a phone in the room, but no connection. When I asked at the front desk I was basically dismissed. The staff member said that they knew some of the phones did not work but did not realize ours was out of order. Now in this day and age with cell phones you may not consider this a problem, but in a foreign country and not knowing how to contact someone in case of emergency or need a wake up call it is a tad annoying.
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Traveled with partner
Liked: Amenities
The phone didn’t work, and after four nights of opportunity, we were told by the hotel that they could not fix it. Moving rooms is not an acceptable situation, the infrastructure needs to be ready to go or repairable… and it wasn’t. Included breakfast was half a disaster: The staff was extremely friendly, but they are woefully in need of tables for the amount of people they have staying here, and by all accounts on a regular basis. This has not been a one off, but the “breakfast room” simply is about 2/3 size max that it should be. Way too small with tables pushed far too close together.
Stayed 4 nights in Apr 2024

6/10 Okay

Judith

Liked: Staff & service
Our shower stall grout was from the floor half way up way black with grout mold. I advised the staff. The dining area ran out of napkins after the first day and put out facial tissue instead. Good news, because I asked specifically for Gluten-free rolls at breakfast, I got hot rolls.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

GIBSON NIGEL

Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very easy to get around
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect plus delicious breakfast every day
Stayed 3 nights in Apr 2024

10/10 Excellent

Josue

Traveled with partner
Liked: Staff & service, property conditions & facilities
No limpiaron la habitación, quedaron en traer toallas y no las llevaron.
Stayed 1 night in Apr 2024

8/10 Good

Francis K

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Manrique, San Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

ARLENE, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to main train station. Tram station right in front. We are taking a cruise it’s a quick Uber ride to the terminal. Staff is extremely nice. Breakfast is an added plus. Rooms are new and a nice size. Great place to stay when visiting Rotterdam !!!
Stayed 1 night in Mar 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast excellent, rooms very comfortable. Personally the TV remote control didn't work - 1st world problems, no real matter! The reception area is a little cramped for both the popularity of this hotel and it's standard. The entrance to it is up a flight of stairs partially blocked by a large pillar so this gives a feeling that a hotel of far less quality lies ahead. The staff are exceptionally friendly however given that they always appeared to be busy. Overall - yes I would stay here again. Not as immediately close to Centraal station as perhaps advertised (5-6 minute walk) but I have a good feeling about my stay here. It is not popular for nothing.
Stayed 1 night in Feb 2024

2/10 Terrible

Donald

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotterdam HI Express
Very nice hotel with well appointed rooms. Just a short walk from the central station.
Stayed 1 night in Feb 2024
Response from Jeroen Trouw - General Manager on Feb 23, 2024
Dear Robert,Thank you very much for your kind words ons your stay with us. I sincerely hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

6/10 Okay

Fiona

Stayed 2 nights in Feb 2024
Response from Jeroen Trouw - General Manager on Feb 23, 2024
Dear Fiona,Thank you very much for your choice to stay with us! I do see not the entire stay was as expected. Please do not hesitate to reach out if you prefer to share any details.Nonetheless I sincerely hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jeroen Trouw - General Manager on Feb 23, 2024
Dear Cathy,Thank you very much for your kind review and great score regarding your stay with us! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Jeroen Trouw - General Manager on Feb 23, 2024
Dear Julie,Thank you very much for your kind review ons Hotels.com regarding your stay with us. I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Jeroen Trouw - General Manager on Feb 19, 2024
Dear Robert,Thank you very much for your choice to stay with us and for your kind review on Expedia.I hope to welcome you again soon for a new visit!Warm regasrds,Jeroen Trouw - General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Break
Good location for proximity to Rotterdam Station. Breakfast was good with the timing schedules. Our room was too close to the bustle of the city and being mid week I would have preferred a room higher up. The shower whistled when you turned it on so this also needs looking at. We could hear our neighbours phone going off at all hours so this woke us up a fair bit.
Stayed 4 nights in Jan 2024
Response from Jeroen Trouw - General Manager on Feb 10, 2024
Dear guest,Thank you very much for your stay with us and your kind and honest review about your visit! We sincerely hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcome excellent. Room well appointed, good view over city. Breakfast good, with fresh fruit, yoghurt, muesli, pastries, breads, ham, cheeses, salami, hard boiled eggs. Coffee, tea and juice on tap. Location perfect, especially for excellent tram service round city. Great value with very little compromise.
Stayed 3 nights in Jan 2024
Response from Jeroen Trouw - General Manager on Jan 25, 2024
Dear Peter,Thank you very much for your kind words on your stay with us! I will certainly share your comments with the hotel staff. I sincerely hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeroen Trouw - General Manager on Jan 25, 2024
Dear guest,Thank you very much for your stay in our hotel and your wonderful end score! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

I

Stayed 5 nights in Jan 2024
Response from Jeroen Trouw - General Manager on Jan 16, 2024
Dear I,Thank you very much for your kind review regarding your stay with us! I sincerely hope to welcome you again soon for a return visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Saira

Stayed 1 night in Jan 2024
Response from Jeroen Trouw - General Manager on Jan 8, 2024
Dear Saira,Thank you very much for your stay with us and your great review on Hotel.com regarding your visit! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

2/10 Terrible

Ray

Stayed 1 night in Dec 2023
Response from Jeroen Trouw - General Manager on Jan 26, 2024
Dear Ray,Thank you for your review on Expedia about your stay with is. I'm very sorry to see that the visit to our hotel was not as expected. Please feel free to contact me directly if there is anything to share to improve a possible future stay!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Terry

Stayed 1 night in Dec 2023
Response from Jeroen Trouw - General Manager on Dec 29, 2023
Dear Terry,Thank you very much for your kind review about your stay with us! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Flora

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Jeroen Trouw - General Manager on Dec 26, 2023
Dear Flora,Thank you very much for your kind review on Expedia regarding your stay with us! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Luigino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jeroen Trouw - General Manager on Dec 25, 2023
Dear Luigino,Thank you very much for your kind review on Expedia regarding your stay with us! I hope to welcome you soon for a new visit! Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has everything you need to for a good start of your day. Sleeping in the bed was a very good ecperience. Nice bed and the room had a good size.
Stayed 5 nights in Dec 2023
Response from Jeroen Trouw - General Manager on Dec 15, 2023
Dear Mildred,Thank you very much for your kind review and wonderful score regarding your stay with us. I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeroen Trouw - General Manager on Dec 13, 2023
Dear guest,Thank you for a great score regarding you stay with us! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Very comfortable, quiet, easy stay while in Rotterdam for 2 nights. Close to Central station, the venues I was visiting and events I was attending, so the location and value was excellent. The included breakfast was very good with many offerings and well-organized service.
Stayed 2 nights in Dec 2023
Response from Jeroen Trouw - General Manager on Dec 13, 2023
Dear guest,Thank you very much for your kind review! In sincerely hope to welcome you again soon!Kind regards,Jeroen Trouw - General Manager

2/10 Terrible

Sardha

Liked: Cleanliness
Disliked: Staff & service
I had booked a 3 night stay. Due to early flight ex Amsterdam . I requested if we could have a transfer to holiday inn in Amsterdam as there was no train service on the weekend. There was no support. I checked out a day earlier and made my way to Amsterdam with an uber and book another hotel near the airport. It was an immediate no . Not even Let me check if possible Really sad for tourists
Stayed 3 nights in Nov 2023
Response from Jeroen Trouw - General Manager on Dec 13, 2023
Dear Sardha,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your transfer request. We understand the importance of a smooth transition, especially with early flights.We regret that we were unable to accommodate your request promptly, and we appreciate your feedback. Please be assured that we will review our procedures to prevent such occurrences in the future.We hope this isolated incident does not deter you from considering us again in the future. Your comfort and satisfaction are our top priorities.Safe travels,Jeroen Trouw - General Manager

10/10 Excellent

Zaid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near all facilities, shopping centre
Stayed 2 nights in Dec 2023
Response from Jeroen Trouw - General Manager on Dec 8, 2023
Dear Zaid,Thank you very much for your kind review on Expedia regarding you stay with us. I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel is in a good location to see Rotterdam and so near to the train and bus station. The service was standard, we was unable to use our VIP silver which was a shame. It was a comfortable and pleasant room. The breakfast was plenty.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on Dec 4, 2023
Dear Sandra,Thank you very much for your kind words and your review on your stay with us! I sincerely hope to welcome you back in our hotel!Warm regards,Jeroen Trouw - General Manager

4/10 Poor

David

Stayed 5 nights in Nov 2023
Response from Jeroen Trouw - General Manager on Dec 25, 2023
Dear David,Thank you for your review on Expedia about your stay in our hotel. I'm sorry to see that your stay with us did not meet the expectations. Please let me know what it is we can improve for a possible future stay! I sincerely hope to welcome you again in the near future!Warm regards,Jeroen Trouw - General Manager

8/10 Good

April

Stayed 2 nights in Nov 2023
Response from Jeroen Trouw - General Manager on Dec 19, 2023
Dear April,Thank you very much for staying with us! I hope to welcome you soon for a new visit!Warm regards,Jeroen Trouw - General Manager

8/10 Good

Fredericus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the walls are quite thin and I was woken by a noisy /group on the same floor in the early hours. Not overly keen on the shampoo/soap - smelt very plasticky
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on Nov 29, 2023
Dear Fredericus,Thank you for taking the time to share your experience with us. We sincerely apologize for the disturbance caused by the noise from a group on the same floor, and we regret any inconvenience it may have caused during your stay.Your feedback regarding the thin walls and the quality of the shampoo/soap is noted. We appreciate your honesty and will address these concerns with our team to make necessary improvements.We value your input, and we hope to have the opportunity to welcome you back in the future, providing a quieter and more comfortable experience.Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very helpful staff. Clean and comfortable. Nice breakfast included. Very central.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on Nov 20, 2023
Dear Jill,Thank you very much for your kind words regarding your stay with us! I hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay
Hotel is close to Centraal Station . Staff are helpful. Rooms are comfortable. Breakfast is basic but ok.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw on Nov 19, 2023
Dear Jackie,Thank you very much for your kind comments on your stay with us.Hope to welcome you soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I believe this was the only place that included free breakfast. Was great value for where we were.
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on Nov 17, 2023
Dear Victor,Thank you for kind message and review regarding you stay at our hotel! Indeed all Holiday Inn Express hotels offer a complimentary breakfast! I hope to welcome you soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Cydonie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the central station.
Stayed 5 nights in Nov 2023
Response from Jeroen Trouw - General Manager on Nov 17, 2023
Dear Cydonie,Thank you very much for your kind review regarding your stay with us! I sincerely hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Nassima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeroen Trouw - General Manager on Nov 17, 2023
Dear Nassina,Thank you very much for your kind review regarding your stay with us. I sincerely hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

WENJI

Stayed 4 nights in Nov 2023
Response from Jeroen Trouw - General Manager on Nov 30, 2023
Dear Wenji,Thank you very much for your wonderful score regarding your stay with us! I hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

Katia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good. The staff very kind and helpful.
Stayed 7 nights in Oct 2023
Response from Jeroen Trouw - General Manager on Nov 7, 2023
Dear Katia,Thank you very much for your stay in our hotel and your kind words on Expedia regarding your visit! I hope to welcome you again soon!Kind regards,Jeroen Trouw - General Manager

8/10 Good

Danni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jeroen Trouw - General Manager on Oct 26, 2023
Beste Danni,Hartelijk dank voor uw bezoek aan Holiday Inn Express en uw fantastische beoordeling op deze website naar aanleiding van dit verblijf! Graag tot een volgend bezoek!Met hartelijke groet,Jeroen Trouw - General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from train station
Stayed 1 night in Oct 2023
Response from Jeroen Trouw - General Manager on Oct 26, 2023
Dear julie,Thank you very much for staying with is! I sincerely hope to welcome you again soon for a return visit!Kind regards,Jeroen Trouw - General Manager

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. In the city center, with a nice breakfast. Good value for money in the Center of Rotterdam. Easy access to the central train station and very near a metro stop
Stayed 3 nights in Oct 2023
Response from Jeroen Trouw - General Manager on Oct 26, 2023
Dear Gayle,Thank you very much for your stay at our hotel and for your wonderful review on this website! I hope to welcome you again soon for a new visit!Kind regards,Jeroen Trouw - General Manager

8/10 Good

Zaid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be cheaper 🗣
Stayed 3 nights in Oct 2023
Response from Jeroen Trouw - General Manager on Nov 1, 2023
Dear Zaid,Thank you very much for your stay in Holiday Inn Express Rotterdam! I hope to welcome you again soon for a return visit!Warm regards,Jeroen Trouw - General Manager

10/10 Excellent

glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for the railway station,central location nice clean rooms, great staff
Stayed 1 night in Oct 2023
Response from Jeroen Trouw - General Manager on Nov 1, 2023
Dear Glen,Thank you very much for your kind review on Expedia about your stay with us. I sincerely hope to welcome you again soon for a new visit!Warm regards,Jeroen Trouw - General Manager