4/10 Poor
Kay
Traveled with partner
Sep 16, 2024
We asked to have a shuttle to the airport arranged for the next morning. The person at the desk said it was set up. Later in the evening I confirmed with her that out was set because I hadn’t seen her write it down earlier. She assured me it was arranged. The next morning I checked in at the front desk a few minutes prior to the set time. They had no record of our request. That being said, the desk clerk called the shuttle driver who was able to get to the hotel in about 15 minutes.
Kudos to another employee, Nicole, chef and bartender who gave outstanding service and went out of her way to help us.
Kay
Stayed 1 night in Sep 2024