Exterior

Reviews of Napoleon Hotel

4 out of 5
Napoleon Hotel
Piazza Vittorio Emanuele II 105, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sekhar, Murrysville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in front of a big park. Lots of restaurants all around. Walking distance to the Colosseum. Seemed safe. Old world charm inside. Huge room. Extra clean and new bathroom. Will go again when in Rome.
Stayed 3 nights in May 2024
Response from the management on May 22, 2024
Dear Sekhar, thanks for your kind review....we are wating very soon

8/10 Good

Tracy, Cranbrook

Traveled with family
Disliked: Amenities
Seems to be close to restaurants.
Stayed 1 night in May 2024
Response from the management on May 22, 2024
dear Mrs Tracy, thanks a lot

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable and helpful staff
Stayed 2 nights in May 2024
Response from the management on May 20, 2024
Good morning Micheal and thanks a lot for your kind review

6/10 Okay

Steven, Keilor East

The property is located in a good area however when we stayed the nearest Metro station was closed for renovation. Check this before booking because the Metro is a fair walk on a steep incline. The room was old and dated but clean. The bed was comfortable. The shower was average. Overall this hotel is showing its age but it’s fine if your expectations aren’t too high. There were no blockout curtains so when someone in the opposite building turned their lights on at 2am it woke me up. Don’t expect too much and you will be fine. We stayed for 5 nights.
Stayed 5 nights in May 2024
Response from the management on May 20, 2024
Dear Steven, thank you for your review. I am pleased to inform you that in 2025 we will close for a total renovation and we hope to make you a welcome customer again. As for the reviews here on expedia, remember if you write others, that you need to evaluate the hotel, not the metro services, which obviously do not depend on us. the stop is closed for the works of the next jubilee. Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy walk from the train station. Nice park across the street
Stayed 2 nights in May 2024
Response from the management on May 20, 2024
Dear David, thanks a lot...we hope to welcome back again very soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay at with a great location.
Stayed 3 nights in May 2024
Response from the management on May 20, 2024
Dear Jennifer, many thanks for your kind review

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very comfortable beds. Traveling two weeks before arriving here and finally had a good night's sleep! The bathroom was exceptionally large. Very clean hotel. We chose to stay slightly outside the main bustle to enjoy a more quiet area and it was worth it. Still only short walks, 15-20 min walk to main areas/sights. Very reasonable taxi rates too and very easy to get a cab back to hotel at night or when just too hot to walk any further! Highly recommend.
Stayed 4 nights in May 2024
Response from the management on May 20, 2024
Dear Leslie, thank you very much for your beautiful words... we look forward to seeing you for your next stay in Rome

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated. All the staff were friendly and, thank goodness, spoke great English. The breakfast had lots of choices with pastries that changed daily. Great park opposite and bars next door. Loved our stay.
Stayed 3 nights in May 2024
Response from the management on May 17, 2024
Dear Carolline, thanks a lot for your kind review

10/10 Excellent

Edmundo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to important places. Friendly and helpful staff.
Stayed 8 nights in May 2024
Response from the management on May 13, 2024
dear mr Edmund, thanks a lot for your kind review

6/10 Okay

Linda

Liked: Staff & service
Stayed 1 night in May 2024
Response from the management on May 13, 2024
Dear mrs Linda, thanks for your review....I would to likne to know what was no good on your stay. Contact us by mail

6/10 Okay

AHMAD

Traveled with family and small children, Traveled with family
It is an average overpriced hotel. The reviews are deceiving this place is no more than average with a score of 6 at most. If you want to visit Rome book with an American owned and managed hotel chain, you will get better value and service for your money. Dirty streets outside with homeless sleeping on the sidewalk. Garbage and urination outside the hotel. The room the gave us has no view and looks at a wall at the back yard. I paid too much for this old average hotel. The online reviews and information doesn’t provide an accurate description of this property.
Stayed 3 nights in May 2024
Response from the management on May 13, 2024
Dear Ahmad, thank you for your review. I would like to point out that THE PHOTOS ARE TOTALLY REAL, and please send me one of the photos that you consider false. Also I see that you come from New York..... a city where the homeless don't exist, where crime doesn't exist.... where everything is nice and clean, right?? The hotel should be reviewed in the reviews, and that's it!! Then, before talking about Rome which is dirty....look where you live....thank you

8/10 Good

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel. Great location. Would stay here again
Stayed 3 nights in May 2024
Response from the management on May 13, 2024
dear Mr Jorge, thanks a lot for your review

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The picture of the outside of the hotel was misleading. Not as nice as the picture. Not in the most convenient or best area.
Stayed 2 nights in May 2024
Response from the management on May 9, 2024
Dear Mary, thank you for the review....but in what way is the image misleading?? Our photos are 100% real

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfful but some stairs near the elevators which could not be avoided. Breakfast was good and had much variety.
Stayed 1 night in May 2024
Response from the management on May 9, 2024
dear Charles, thanks a lot for your review

10/10 Excellent

Donald, Woods Cross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. We appreciated the hospitality and recommendations for dining
Stayed 5 nights in Apr 2024
Response from the management on May 9, 2024
Dear Donald, thanks a lot for your kind review

8/10 Good

Roy Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, clean, nice staff
Stayed 6 nights in Apr 2024
Response from the management on May 8, 2024
dear Roy thanks a lot for the nice review

6/10 Okay

fred

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very basic hotel, area is not very good. Close to Roma termini. Breakfast was sufficient.
Stayed 1 night in May 2024
Response from the management on May 3, 2024
Good morning Fred and thank you for your review. It would make me happy to understand what you didn't like about the area (and why you chose it) since today on the internet and Google maps you can know everything about where we are. We are in the largest square in Rome, in the center and 10 minutes walk from Colesseo....... you can write to us to make us understand clearly what went wrong. Thank you

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Bartended made awesome drinks. Breakfast was not fantastic but was very convenient. Super close to the train station and had lovely rooftop patio area.
Stayed 3 nights in Apr 2024
Response from the management on May 2, 2024
dear Ashley, thanks a lot for your kind review. Best wishes

10/10 Excellent

thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was cool
Stayed 4 nights in Apr 2024
Response from the management on Apr 30, 2024
deaar Mr Thomas, thanks a lot for your kind review...we hope to welcome back very soon

10/10 Excellent

Matthew John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from the management on Apr 29, 2024
dear Mr Matthew, thanks for your kind review

10/10 Excellent

Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from the management on Apr 29, 2024
dera lqbal thanks for your kind review

6/10 Okay

YEONG AE

Traveled with group
Liked: Staff & service, amenities
Historical building but old and heater is not working properly .
Stayed 1 night in Apr 2024
Response from the management on Apr 26, 2024
thanks gor your review

10/10 Excellent

George, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 9 nights in Apr 2024
Response from the management on Apr 26, 2024
dear Mr George, thanks a lot for your kind review

10/10 Excellent

XI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it very much and will stay here next time.
Stayed 3 nights in Apr 2024
Response from the management on Apr 26, 2024
dear Xi thanks a lot and we hope to welcome back very soon

10/10 Excellent

Scott J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was charming. The staff was helpfull
Stayed 2 nights in Apr 2024
Response from the management on Apr 22, 2024
Dear Mr Scott, thanks a lot for your kind review...we hope to welcome back again very soon

10/10 Excellent

Noemi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our stay in Rome. Walkable to the train station, the monuments, a million restaurants, and a park for the kiddos across the street. The staff was attentive, helpful, and kind- I have zero complaints. I'd happily stay there again.
Stayed 4 nights in Apr 2024
Response from the management on Apr 19, 2024
dear Noemi, thank thanks athanks a lot for your kind review. We hope to welcome back very soon

8/10 Good

Rhodora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from the management on Apr 19, 2024
good morning and thanks for your review

10/10 Excellent

Paul, natick

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 2 nights in Apr 2024
Response from the management on Apr 19, 2024
good morning and thanks a lot for your kind review

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent staff, walking distance to major sites. Facilities didn't work so well and old furnishings either than that it's 4 starish
Stayed 7 nights in Mar 2024
Response from the management on Apr 11, 2024
Good morning Michael and thanks for the nice review. I will share the compliments with the staff. As for the hotel, I would like to inform you that within the next year we will be doing a major renovation and we hope to see you again in the new hotel.

8/10 Good

Jason

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Location was great.
Stayed 2 nights in Mar 2024
Response from the management on Apr 10, 2024
dear Mr jason, thanks for your kind review

6/10 Okay

Krishnaiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No parking and also bathroom smells. The room is too small for 3 beds.
Stayed 3 nights in Apr 2024
Response from the management on Apr 9, 2024
Good morning Krishnaiah and thanks for your email. You complain about the lack of parking....but have you read somewhere that we guarantee parking??? Here we are in Rome, a city that is thousands of years old and we have buildings from the 17th century, and in those days, they didn't build buildings with garages!! If you had asked us, we would have indicated garages in the immediate vicinity. You say the room is small... but it's about 20 square meters, in full compliance with our laws. Then you write that the bathroom smelled.....but in your opinion, if instead of writing me things AFTER you left, you had told me when you were here...it wouldn't have been easier to solve the problem...if really did it exist??? It's difficult to solve problems for keyboard lions like you!!!

10/10 Excellent

Sevak

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was excellent. lift is little small.
Stayed 3 nights in Mar 2024
Response from the management on Apr 8, 2024
Dear Sevak, thanks a lot for your kind review...we hope to welmcome back very soon

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, older hotel in a nice neighborhood that doesn't feel like tourist central, across from a gorgeous park, staff were kind and helpful, rooms are a bit older and breakfast was ok
Stayed 3 nights in Mar 2024
Response from the management on Apr 2, 2024
Dear Simone, thank you for your nice review. We agree with you on the rooms, and indeed I inform you that in 2025 we will close for renovation. Thank you and we hope to see you again soon

10/10 Excellent

Queenie

Stayed 2 nights in Mar 2024
Response from the management on Apr 15, 2024
good morning Queenie and thanks a lot for your kind review.....We hope to see you soon again

10/10 Excellent

Lia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was perfect for our trip to Rome, Everything I could have wanted. Very central, the staff was amazing and the room was great. Very quiet.
Stayed 4 nights in Mar 2024
Response from the management on Mar 25, 2024
dear Lia, thanks a lot for your kind review. We hope to welcome back again very soon

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Good breakfast and coffee. We had a room for 3, decent size, large bathroom, balcony over courtyard. Metro stop is right in front, park across the street, and walkable to the colosseum area. Close to Roma Termini, walkable or one stop on the metro. Vatican City is 8 stops on the metro.
Stayed 3 nights in Mar 2024
Response from the management on Mar 22, 2024
dear Mary, thanks a lot for your kind review...We hope to welcome back very soon

8/10 Good

Jesús

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, tiendas y lugares de comer cerca, muy cerca a la Estación Termini
Stayed 5 nights in Mar 2024
Response from the management on Mar 18, 2024
Good morning Mr Jesus, thanks a lot for your kind review

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
i paid for breakfast i believed but in their site apparently i did not
Stayed 4 nights in Feb 2024
Response from the management on Mar 4, 2024
Dear Glenn, thank you for your review, and I'm sorry that for your mistake, you blame us! The rate plan you booked is the cheapest possible: not refundable, package and room only....... we didn't do it!!!

8/10 Good

Paul Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very comfortable, food dissappointing!
Stayed 2 nights in Feb 2024
Response from the management on Feb 7, 2024
Dod? contact us at Paul, thanks for your review.... what's happening with food,contact us to explain the problem.

6/10 Okay

Dr Nicholas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient for the station and the Colosseum, property is sparsely decorated, in need of a refurbishment and a deep clean. On the plus side breakfast was good The lack of tea and coffee making facilities in the rooms was extremely annoying.
Stayed 3 nights in Feb 2024
Response from the management on Feb 5, 2024
Good morning Sr Nicholas and thank you for your email. We reassure you by informing you that the renovation is already scheduled, but we want to point out that if you are right about this, we do not however recognize the lack of cleaning, because we have very high marks on this. We would also like to inform you that kettles are in all superior rooms and not standard, but all you had to do was ask before checking out and you would have had it, instead of telling them after you left.

10/10 Excellent

Patricia

Stayed 6 nights in Dec 2023
Response from the management on Jan 15, 2024
Deaar Mrs Patricia, thanks for your kind review

8/10 Good

SHARDA, Cedarhurst

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very classic inside felt like something you watch on the movies . Elevator was a bit hassle getting from one level to the next
Response from the management on Jan 10, 2024
Dear Sharda, in fact it is like this, because many films have been shot here at the Napoleon.Thank you

10/10 Excellent

Nayereh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from the management on Dec 29, 2023
Good mornig and thanks a lto for your kind review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from the management on Dec 28, 2023
Dear mr Michael, thanks a lot for your kind review and we hope to welcome back again in our hotel

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located across from Vittorio Emanuele Metro stop. There are also several nice eateries nearby.
Stayed 3 nights in Nov 2023
Response from the management on Dec 22, 2023
Dear Mr ALbnert, thanks a lot for your kind review

10/10 Excellent

Sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from the management on Dec 18, 2023
Dear mrs Sandy, thanks a lot for your kind review

10/10 Excellent

Presha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from the management on Dec 15, 2023
Good morning Mr Presha and thanks a lot for your kind review

8/10 Good

Terry

Stayed 4 nights in Oct 2023
Response from the management on Dec 14, 2023
Good morning mr Therry, thanks for your kind review

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was central to many important sites
Stayed 8 nights in Nov 2023
Response from the management on Nov 28, 2023
dear mr Fracisco, thanks for your kind review

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an excellent job answering any questions we had. They were very courteous.
Stayed 1 night in Nov 2023
Response from the management on Nov 28, 2023
dear mrs cassandra, thanks a lot for your rwview