2/10
We never actually got to see the property due to us being cancelled on 2 hours before checking in. This left is scrambling and looking for another place last min - which in Rome, is extremely difficult and we were forced to pay very high nightly rates at the few available rooms. I understand things happen, however all we were told was “Reservation cancelled” and no further explanations or response. We were at the train station with all of our bags and to have no conversation or apology was VERY frustrating and dissatisfying. The place looked beautiful online but I didn’t appreciate the last min cancellation.
Kourtney C.
Stayed 5 nights in Jun 2024