2/10 Terrible
Betty
Traveled with family
Jun 23, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I must write a review about this property for others to be aware. Connection with the proprietor was easy and the check in process was through texting. However when we arrived an unknown source buzzed us into the bed and breakfast. We followed stairs up to the Capital Hotel section and went through an unlock door. Our room keys were labeled with the given room number on a post it note at what appeared the front desk. When we entered our room, it was clean. That was it! We booked a three bed room. There was only a sheet on two of the beds. One had a sheet and duvet.The beds were NOT pillow topped as described on Expedia. They were hard and uncomfortable. The beds were cramped in a limited space, one being up next to a wall dresser making it a useless piece to store anything. There was no coffee station in the room. In the hallway we discovered a kitchen with multiple coffee machines and no cups or coffee provided. Therefore this property should not be listed as a bed or breakfast location. The Capital Luxury Rivers was far from being considered a luxury hotel, more like a hostel style place. No view of the river either. Very disappointing for the cost. We never saw or spoke to anyone which gave the location an unsafe and undesirable feeling, creepy! The place was open to anyone with multiple keys on post it notes for anyone to enter and use. The next day we had no communication with the proprietor until a text came demanding payment. Very sketchy vibe!
Betty
Stayed 1 night in Jun 2024