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Reviews of Courtyard by Marriott Riyadh Diplomatic Quarter

4 out of 5
Courtyard by Marriott Riyadh Diplomatic Quarter
Al-Hada District, Abdullah bin Huzafah, Al-Sahmi Street, Riyadh

Reviews

8.4

Very Good

Rating 10 - Excellent. 110 out of 243 reviews" "
Rating 8 - Good. 81 out of 243 reviews" "
Rating 6 - Okay. 36 out of 243 reviews" "
Rating 4 - Poor. 9 out of 243 reviews" "
Rating 2 - Terrible. 7 out of 243 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Salah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and service
Stayed 3 nights in May 2024

10/10 Excellent

Parth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality
Stayed 2 nights in May 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Julio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Staff is awesome. Internet is very bad, card keys are always demagnetising, power outlet very nonfunctional.
Stayed 6 nights in Jan 2024

10/10 Excellent

OMARY

Stayed 5 nights in Jan 2024

8/10 Good

Hisham

Stayed 1 night in Oct 2023

10/10 Excellent

Mohammed

Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 2 nights in Nov 2023

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

NAWAF M F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if you have to go to the diplomatic area
Stayed 2 nights in Aug 2023
Response from Ejaz on Aug 19, 2023
Dear Sir,Thank you very much kind compliments.Look forward to welcome you back.

6/10 Okay

Hessa

Stayed 4 nights in Jul 2023
Response from Ejaz on Aug 19, 2023
Thank you for your kind feedback.

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Abu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the staff who were very friendly and helpful. What i didn't like was that not many restaurants are there around the location. Its remote and a but isolated.

10/10 Excellent

BASIM, ALKHOBAR

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice

10/10 Excellent

Ohood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and excellent thank you
Response from Jazz on Dec 27, 2022
Dear Ohood,Thank you very much for compliments for Courtyard Marriott DQ and its team.Stay blessed and we look forward to welcome you back.Many Thanks.

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2022

6/10 Okay

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff wasn’t very friendly and they tried to charge me for transportation I did not use.
Stayed 13 nights in Aug 2022
Response from RS on Aug 23, 2022
Dear Mr. Lemmonds, Thank you for staying with us and sharing a review . We apologies for the inconvenience and please rest assured that your comments have been shared with the Front Office team in an effort to improve our service. I hope you’ll consider us next time your travels bring you back to Riyadh. Many thanksCourtyard Team

10/10 Excellent

MESHARI

Stayed 3 nights in Aug 2022

10/10 Excellent

Ahmad

Stayed 2 nights in Aug 2022

10/10 Excellent

Marc, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities great food good location
Stayed 1 night in Aug 2022
Response from Tayyab on Aug 7, 2022
Dear Valued Guest, thank you for your valuable feedback; we are delighted to hear that we met your expectations. look forward to welcome you in the future best regards

10/10 Excellent

Ali

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellently
Stayed 1 night in Jun 2022
Response from Tayyab on Jul 2, 2022
dear valued guest thank you so much for your feedback indeed we are happy to hear that you enjoyed your stay her in Courtyard; it has given us the motivation to strive for the best best regard

8/10 Good

Yuri, Glen Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern in good conditions Bad: swimming pool was closed during my stay. For me it was very disappointing. I believe this fact should be compensated some how
Stayed 4 nights in Jun 2022
Response from Tayyab on Jun 25, 2022
dear Mr. Yury, thank you for your feedback about your recent stay. actually we were doing some renovation on the pool area that's why it was closed. Apologies for this inconvenience

10/10 Excellent

FATHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 2 nights in Jun 2022
Response from Tayyab on Jun 22, 2022
Dear Mr. Fathi, we really appreciate your loyalty towards Marriott. thank you for the compliments

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 3 nights in Mar 2022
Response from RS on Mar 20, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fuad

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good value for money. Good dinner buffet. Just showing it’s age a little
Stayed 1 night in Jan 2022
Response from RS on Jan 30, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Moudi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing staff, comfortable hotel for kids. Took connected rooms and it was really perfect for us. We were 3 adults and 2 kids so we had an extra bed in one of the rooms and an extra baby bed in the other room and it was very spacious
Stayed 7 nights in Dec 2021
Response from BA on Jan 6, 2022
Thanks for your amazing feedback. Hoping to have you again!

10/10 Excellent

Paul, Baltimore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Nov 2021
Response from RS on Dec 4, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Husham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to Diplomatic Quarter.
Stayed 1 night in Nov 2021
Response from RS on Nov 10, 2021
Thank you very much for your feedback.

8/10 Good

Zamil

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Every thing went OK, only house keeping needs some improvement.
Stayed 3 nights in Nov 2021
Response from Hsakk on Nov 7, 2021
Dear Zamil, Thanks you for your feed back . we will share your comments with Housekeeping team in order to enhance the service . Many thanks Hamdy Sakr Rooms Operations Manager

10/10 Excellent

samir

Stayed 6 nights in Sep 2021
Response from RS on Sep 22, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, courteous and helpful..the place is quiet, and everything is accessible..
Stayed 13 nights in Aug 2021
Response from RS on Aug 24, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ahmed

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2021
Response from RS on Sep 18, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Muhammad

Stayed 1 night in Jul 2021

8/10 Good

Mohammed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Rey on Jun 30, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, great staff, good food, but the room has a problem when it comes to soundproof.
Stayed 2 nights in Jun 2021
Response from Ejaz. on Jun 30, 2021
Thank you very much for staying with us and for the compliments and suggestion for soundproofing. We look forward to welcome you back. Thank you indeed.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nice and quiet
Stayed 1 night in Jun 2021
Response from Reynaldo on Jun 18, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jun 2021
Response from Ejaz. on Jun 13, 2021
Thanks for staying with us. We appreciate your feedback! Look forward to welcome back.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from M.Ejaz. on Apr 19, 2021
Thank you very much for candid feedback. We look forward to welcome you soon. Have a great day.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and Facility!
Stayed 1 night in Apr 2021
Response from Rey on Apr 5, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness
They should be more professional. parking in the front are very dirty.
Stayed 3 nights in Jan 2021
Response from M. Ejaz. on Jan 18, 2021
Dear Guest ! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such incident occurring in the future. Thanks.

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2021
Response from HS on Jan 12, 2021
Many Thanks

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience from hell
There was construction and they moved me to another room.. the towels were dirty with hair on them.. worst experience ever.. horrible hotel..
Stayed 1 night in Dec 2020
Response from Hs on Jan 12, 2021
Dear Guest, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Many thanks

10/10 Excellent

Terrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from HS on Dec 15, 2020
Many Thanks

6/10 Okay

MOHAMMED

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The cleanup come first.
Not bad at all.
Stayed 1 night in Dec 2020
Response from HS on Dec 9, 2020
Thank you

6/10 Okay

Rob, Jeddah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and pleasant and the staff were friendly. I am frustrated by the lack of masks worn by staff during the pandemic. It's a law In Saudi and despite me asking a few times, staff just didn't wear their masks properly (including the chef!). This is frustrating as we are not choosing to put ourselves at risk but need to be in Riyadh to access the embassies. It would be good if the staff could respect the laws and mitigate our (and their own) risk.
Stayed 5 nights in Oct 2020
Response from Farhan Lone on Nov 24, 2020
Dear Rob, Thank you for your feedback about your observations during your visit. You are absolutely correct about the importance of wearing masks correctly and I apologize that you saw some of our team not adhering to the protocol. Adherence to the protocol is the requirement at the very minimum. Rest assured that proper mask wearing and hygiene standards are being reinforced on a daily basis and we continue to reinforce the procedures on a daily basis. I sincerely appreciate your taking the time to provide feedback on this critical issue. We look forward to welcoming you to our hotel again. In the meantime, if we can be of any service, please do let us know.

2/10 Terrible

Ali

Business traveler
Disliked: Staff & service
لخدمات سيئه
مطفين الاستقبال سيئين وصلنا ١٢ في الفجر ولم يتم تسليم الغرفه الا في وقت متاخر من المفترض ان الغرفه ل ٤ اشخاص ولا يوجد الا سرير واحد الموظف قال راح نجيب لك سرير وجابه لنا بعد ٣ ساعات
Stayed 1 night in Oct 2020
Response from HS on Nov 24, 2020
Dear Guest Please accept our sincere apology for the delay of service We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Many thanks

4/10 Poor

Regis, Dhahran

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel however the front desk employees seems not to appreciate booking made through Expedia.
Stayed 2 nights in Sep 2020
Response from HS on Sep 23, 2020
Dear Guest, Thank you for staying with us and sharing a review . Please rest assured that your comments have been shared with the front office team in an effort to improve our service. I hope you’ll consider us next time your travels bring you back to Riyadh. Many thanks

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I admitted in riyadh so far. Thank you.
Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2020