Reception
Check availability

Reviews of Royal Regency Palace Hotel

3.5 out of 5
Royal Regency Palace Hotel
Rua Artur Bernardes 15, Flamengo / Catete, Rio de Janeiro, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 952 reviews" "
Rating 8 - Good. 279 out of 952 reviews" "
Rating 6 - Okay. 85 out of 952 reviews" "
Rating 4 - Poor. 28 out of 952 reviews" "
Rating 2 - Terrible. 37 out of 952 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Helivania

Traveled with family
Liked: Cleanliness
The construction during our stay was not pleasant and the check in experience wasn’t great. At the pool they were not flexible or nice. The staff I love the most were the Camareiras, who cleaned our rooms. At the reception Marco was receptive.
Stayed 3 nights in Apr 2024

4/10 Poor

Helivania

Traveled with family
Disliked: Staff & service
The room service cleaning was great even with the construction they manage to maintain the cleanliness. But having construction at the pool area during my family stay was very annoying. The noise at the elderly room was unpleasant.
Stayed 1 night in Apr 2024

4/10 Poor

Helivania

Traveled with family
Liked: Cleanliness
It takes more than one hour to complete our check in.
Stayed 2 nights in Apr 2024

6/10 Okay

Maria c B

The only staff I appreciated was the lady that did my room
Stayed 7 nights in Apr 2024

8/10 Good

Ronald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location
Stayed 4 nights in Mar 2024

10/10 Excellent

Indira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs shampoo and conditioner in bathroom
Stayed 1 night in Apr 2024

8/10 Good

Carolee

Traveled with partner
Liked: Cleanliness, amenities
The hotel was okay, but the window wouldn’t stir totally and the room was crowded and there wasn’t enough lights in the room.
Stayed 2 nights in Apr 2024

6/10 Okay

Thais

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Hotel was clean. Staff was nice but didn’t have hot water for 2 days and the door key does not work at all. Had to “fix” it several times every day
Stayed 8 nights in Mar 2024

8/10 Good

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean, one regret no cafe or thee whit hotwater. Friendly reception and service
Stayed 1 night in Mar 2024

10/10 Excellent

Firoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

mildred

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

Adrian

Traveled with family
Liked: Amenities, property conditions & facilities
We had some problems at check in. The twin beds are just joined individual beds. Very unconfortable. The rest, very good.
Stayed 4 nights in Feb 2024

10/10 Excellent

Melanie

Stayed 4 nights in Feb 2024

6/10 Okay

Vinicius

Liked: Staff & service
Disliked: Room comfort
Can improve comfort
Had to change room once as the first room had a really strong smell coming from the bathroom drain. The second room had the AC flowing directly to our heads in the bed, so not comfortable. Had several issues with the card key throughout our 7- night stay. Breakfast is good and staff is friendly. Despite the issues above the rooms were comfortable
Stayed 7 nights in Feb 2024

6/10 Okay

Eran

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t recommend
Wood was rotting I got food poisoning from breakfast had to go to hospital
Stayed 8 nights in Feb 2024

4/10 Poor

Inversiones Generales

Stayed 1 night in Feb 2024

10/10 Excellent

K.L.

Liked: Staff & service, amenities, property conditions & facilities
Great staff....especially the maids and room service.
Stayed 8 nights in Feb 2024

8/10 Good

Vijaya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed comfortably, plenty of breakfast and good people at the hotel. Friendly service, they moved us to a room with better air conditioning. Lots of dhops and restaurants around the area and the subway is nearby as well. I was glad to have tjis location at carnival time
Stayed 5 nights in Feb 2024

8/10 Good

Isabella Virna Pimenta Souza, St Petersburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an easily accessible place, excellent service, I liked the breakfast. The only thing I noticed was that the duvet on the bed hadn't been changed. I enjoyed my stay at the hotel.
Stayed 2 nights in Feb 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Jan 2024

10/10 Excellent

guillaume

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les déjeuner était exceptionnellement bon
Stayed 3 nights in Jan 2024

2/10 Terrible

Thomas, Newport

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Great

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very Welcoming
Stayed 1 night in Nov 2023

8/10 Good

Maryellen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good I enjoyed the rooms with working ac, breakfast, and amenities. I reserved 2 rooms that were the same and they were very distinct from each other after checking in. One was very superior from the other in regards to upkeep, looks and space. I have no complaints the only thing i would mention is to, not have that difference in regards to quality and maintenance throughout the rooms. Other than that I had a great stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice and had everything I needed. Location is convenient, closer to most touristic attractions, and still relatively close to Copacabana and Ipanema beaches.
Stayed 3 nights in Nov 2023

10/10 Excellent

MARINA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. My best friend fell because her knee is bad. We had to book a stay for one more night due to her injury. The staff let us use the same room and we didn’t have to inconvenience my friend in pain. They got us a wheelchair. Around the hotel is noisy due to construction but our stay was excellent! Love the buffet breakfast!
Stayed 3 nights in Oct 2023

4/10 Poor

Tarsilla S

Traveled with family
Disliked: Cleanliness, amenities
The highlights were the breakfast—very good and diverse offerings—and the garage staff—always willing and quick with the car. Everything else was subpar at best. Rooms on the 11th floor smelled of swage. Bathroom did not have hot water. Room service menu was always out of some of the options. And the room cleaning staff kept forgetting things, like one evening I walked into my room to see I had no towels whatsoever. Would not stay there again.
Stayed 7 nights in Oct 2023

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel rénové, beaucoup de restos autours, metro á 5 minutos , bien située parc tout près
Stayed 1 night in Oct 2023

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was fine, 5 min walk from Prai do Flamenco, great breakfast included, we have some issues with the air conditioned, but it was fixed by staff hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Fabio

Stayed 1 night in Sep 2023

6/10 Okay

Aakriti

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location but the rooms are just average and the breakfast is just a bunch of bread and eggs No variety.
Stayed 5 nights in Aug 2023

2/10 Terrible

Kylie

Stayed 10 nights in Aug 2023

10/10 Excellent

Nibras

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, friendly management, like it
Stayed 3 nights in Aug 2023

6/10 Okay

Rafael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
PRECAUCION: En el 'Front Desk' tienen un rótulo indicando que ellos te proveen de agua pero cuando hicimos el 'check out' nos cobraron todas las botellas de agua que nos dejaban en la nevera todos los dias. Cuando le reclamé me indicaron que no incluia el agua embotellada. Solamente el agua que pidieras en vasos en el restaurante. Que en ningun hotel en el mundo el agua enbotellada en los cuartos era gratis, cuando yo sé, por experiencia, que eso no es cierto. En ningun lugar de la habitacion decia que iban a cobrar las botellas de agua. En cuanto a limpieza, encontramos jabones usados en la ducha. De lo demas, muy buena localizacion, a pasos de buenos lugares para comer y comprar. A pasos de la playa Flamengo y el desayuno bastante variado.
Stayed 6 nights in Aug 2023

10/10 Excellent

Fabio

Stayed 1 night in Aug 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Better than most hotels in Rio de Janeiro. Good breakfast
Stayed 4 nights in May 2023

8/10 Good

Coralia Arguedas

Stayed 8 nights in Apr 2023

6/10 Okay

parvin

Traveled with group
Liked: Staff & service
It was close to downtown and most tourist places.
Stayed 3 nights in Apr 2023

4/10 Poor

Nahid

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not clean. The sheets were old and discolored. The air conditioner smelled very bad and the air was not good at the room.
Stayed 2 nights in Apr 2023

6/10 Okay

justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Overall I would stay there again. We were on the second floor and it was really loud, so if you want a quiet room you should request one. Minor downfalls, my husband checked in after me and they wouldn’t give him a key. The sauna didn’t work. But a nice view from the roof. Food was pretty good. It was clean. Staff was very kind.
Stayed 1 night in Apr 2023

8/10 Good

PRISCILA B

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean however linen was not the best and the towels looked old. The shower and water pressure was great (best shower ever). Good breakfast and good in room service. I couldn’t figure out how to close the balcony door so I called the reception and they said someone would come over to show me how to close it however nobody showed up which it was a little stressful because I had a toddler in the room, Besides that it was a good stay.
Stayed 1 night in Mar 2023

8/10 Good

Marco

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Extra Charges
It was very difficult to actually get clean towels!! Most of there towels have some kind of stain on them. The other issue I had was all of sudden end of my stay they inform us that ohh you will be charged $7. BRL per water bottle that are in your room but nothing is in the room informing you of this extra charge so you would think that they are complementary. Once I was informed I walked across the street and bought 10 water bottles for $3BRL each. So beware of what you are being charged extra for, not being upfront about it.
Stayed 3 nights in Feb 2023

4/10 Poor

Ali

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
I stayed for 3 hours to take a virtual business meeting. Would not consider sleeping the night. Walls were dirty and room was small. Bathroom and room were worn and old.
Stayed 1 night in Feb 2023

8/10 Good

Ken'Nadi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my experience. I wish the bathroom had ventilation.
Stayed 12 nights in Feb 2023

8/10 Good

Hal

Stayed 3 nights in Feb 2023

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023