Land view from property

Reviews of Rio Othon Palace

4 out of 5
Rio Othon Palace
Avenida Atlantica 3264, Copacabana, Rio de Janeiro, RJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 425 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

shane

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Cecilia Porto on May 24, 2024
Olá, Shane, agradecemos por compartilhar sua avaliação.Estamos à disposição nos nossos canais oficiais de atendimento caso tenha algo mais a compartilhar sobre sua experiência.

8/10 Good

Bruno

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay in Copacabana. Perfect location, good service.
Stayed 5 nights in Mar 2024
Response from Cecilia Porto on May 15, 2024
Dear Bruno, thank you for sharing your review.We are very glad that you had a nice stay at Rio Othon Palace and enjoyed our location.Your recognition about the service makes us very proud, we aim to offer the best experience to our guests.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful. There was construction going on so a little noisy during day.
Stayed 3 nights in Apr 2024
Response from Cecilia Porto on May 14, 2024
Dear Elizabeth, thank you for taking the time to share your impressions on Rio Othon Palace.It's very nice that you had a great time with us. We apologize for the noise from the ongoing renovations at our hotel, we are committed to improving our facilities to ensure a more pleasant experience for all of our guests.We remain at your disposal and hope to have the opportunity to welcome you again after the works at the terrace are completed for a new experience.

10/10 Excellent

Lucas

Stayed 1 night in Apr 2024
Response from Cecilia Porto on May 28, 2024
Olá, Lucas, obrigada por compartilhar sua avaliação.Ficamos muito felizes em saber que você teve uma excelente experiência no Rio Othon Palace.Seguimos à disposição, volte sempre!

10/10 Excellent

Antranig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow check in but courteous front desk service
Stayed 2 nights in Apr 2024
Response from Cecilia Porto on May 2, 2024
Dear Antranig, thank you for sharing your review.We are very glad to learn that you had a nice stay with us.We appreciate your feedback, it's very important so we can keep on improving our services.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a perfect location, in front of the beach. Gender staff were cordial and friendly, and willing to help in any way. The SPA was a great disappointment. I was schedule for a 2 hrs massage; and it finished at 1:15pm, with tea, and at 1:30 pm, an older female worker asked us to finished because they had to clean the room for their next appointment. Basically, they owe me 30minutes of service. In addition, even though they knew Spanish or English, they spoke in Portuguese among themselves regarding the time issues, etc. I would not recommend the SPA to anyone,
Stayed 10 nights in Apr 2024
Response from Cecilia Porto on Apr 29, 2024
Dear Julia, thank you for sharing your impressions on Rio Othon Palace.We are glad to learn you had a nice stay with us and enjoyed so many aspects of the hotel.Your comment will be forwarded to the spa manager and we are sorry that your experience there were not as the standards we would like to offer.We remain at your disposal and hope to welcome you again in the future.

2/10 Terrible

Farhad

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The reception was very bad. Took 45 muto check in.
Stayed 1 night in Apr 2024
Response from Cecilia Porto on Apr 29, 2024
Dear Farhad, thank you for sharing your review.We are sorry that your stay did not meet your expectations. Every comment is very important to us so we can keep on improving and adjusting our services and products.We remain at your disposal and hope to have the opportunity to welcome you again for a 100% experience.

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was raining at the time we entered the Rio Othon and were introduced to Adauto our concierge and everything seemed brighter. My wife and I were very impressed with his professionalism and natural courtesy. Our ocean front room was on the 26th floor and the view spectacular. The staff in the Skylab were exceptional for both breakfast and evening meals. Kim wanted to say thank you to the ladies there who filled her travel bottle each day with water. I’ve already recommended this hotel to friends who are planning a visit. Adauto my friend if you’re ever in Calgary, please do not hesitate to visit us. Thank you again.
Stayed 4 nights in Mar 2024
Response from Cecilia Porto on Apr 29, 2024
Dear Marvin, thank you for your lovely comment. We are very glad to learn that you and your wife had a nice stay with us and your recognition about the staff makes us very proud.Thank you for recommending the hotel, it's very important to us.We remain at your disposal and hope to welcome you again soon.

10/10 Excellent

Jovencio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room little bit old but ok for the price, free breakfast excellent and the place is safe
Stayed 2 nights in Apr 2024
Response from Cecilia Porto on Apr 18, 2024
Dear Jovencio, thank you for sharing your review.It makes us very happy to know that you had a nice stay at Rio Othon Palace and enjoyed so many aspects of our hotel.We would like to inform you that Rio Othon is constantly improving and we have many renovations planned for this year, which demonstrates our concern with updating our facilities.We remain at your disposal and hope to welcome you again soon.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received room upgrade. Staff was very good. Check in and check out lines were short
Stayed 4 nights in Apr 2024
Response from Cecilia Porto on Apr 18, 2024
Dear David, thank you for sharing your impressions on Rio Othon Palace.We are glad to know that you had an excellent stay with us. We appreciate your recognition about the staff, we aim to offer high quality of service and care to our guests and it makes us very proud.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Priscila, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, customer care
Stayed 1 night in Apr 2024
Response from Cecilia Porto on Apr 15, 2024
Dear Priscila, thank you for taking the time to share your review.We are very glad to know that you enjoyed our location and we appreciate your recognition about the team, we aim to offer the best experience in care and service and it makes us really proud.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Apr 2024
Response from Cecilia Porto on Apr 11, 2024
Dear Robert, thank you for sharing your review.We are very glad to know that you had a noce stay at Rio Othon Palace.We remain at your disposal, come back soon!

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Cecilia Porto on Apr 8, 2024
Olá, Georgia, obrigada por compartilhar sua avaliação.Ficamos felizes que você tenha tido uma boa experiência conosco e seguimos à disposição, volte sempre!

6/10 Okay

Mario

Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Apr 24, 2024
Olá, Mario, obrigada por compartilhar sua avaliação.Lamentamos que alguns aspectos de sua estada não tenham sido de acordo com suas expectativas, estamos à disposição nos nossos canais oficiais de atendimento caso queira compartilhar detalhes de sua experiência conosco.

10/10 Excellent

Mohammad

Stayed 2 nights in Apr 2024
Response from Cecilia Porto on Apr 24, 2024
Olá, Mohammad, obrigada por compartilhar sua avaliação, ficamos muito felizes em saber que você teve uma excelente experiência em nosso hotel.Volte sempre, seguimos à disposição.

8/10 Good

Elismar

Stayed 2 nights in Mar 2024
Response from Cecilia Porto on Apr 1, 2024
Olá, Elismar, obrigada por compartilhar sua avaliação.Ficamos felizes em saber que você teve uma boa experiência conosco.Seguimos à disposição, volte sempre!

8/10 Good

Pedro, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Apr 15, 2024
Olá, Pedro, obrigada por compartilhar sua avaliação.Ficamos felizes em saber que você teve uma boa estada conosco.Seguimos à disposição e esperamos lhe receber novamente, volte sempre!

8/10 Good

Moujan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 4 nights in Mar 2024
Response from Cecilia Porto on Mar 25, 2024
Dear Moujan, we are very glad to learn that you had a nice stay with us and enjoyed our view.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and breakfast on 30th floor is wonderful. Staff is amazing.
Stayed 3 nights in Mar 2024
Response from Cecilia Porto on Mar 25, 2024
Dear Kristine, thank you for sharing your impressions on Rio Othon Palace.We are very glad to learn that you had a great experience with us and enjoyed the amenities and breakfast, which is really a highpoint amog our guests.We appreciate your recognition about the staff, we aim to offer high level of service and care and it made us very proud.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Cecilia Porto on Mar 21, 2024
Dear Steven, thank you for taking the time to share your impressions on Rio Othon Palace.We are very glad to know that you had a good stay with us and enjoyed our location, which is really privileged and a highpoint amog our guests.We remain at your disposal and hope to welcome you again in the future.

4/10 Poor

Ingrid

Disliked: Cleanliness, property conditions & facilities
In need of renovation, room's furniture, carpet, blinds, bathrooms, bedding ands beds are very outdated and old.
Stayed 4 nights in Mar 2024
Response from Cecilia Porto on Apr 11, 2024
Dear Ingrid, thank you for sharing your impression on Rio Othon Palace.We are sorry that some aspects of your stay did not meet your expectations, your comment will be forwarded to the responsible managers for analysis.We remain at your disposal and hope to have the opportunity to welcome you again for a new experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Cecilia Porto on Mar 18, 2024
Dear John, we are very glad to read that you had a good experience with us, thank you for sharing your impressions with us.We remain at your disposal and hope to welcome you back in the future.

6/10 Okay

Donna

Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Apr 5, 2024
Olá, Donna, muito obrigada por deixar sua avaliação.Estamos à disposição nos nossos canais oficiais de atendimento caso tenha algo mais que você queira compartilhar conosco.

6/10 Okay

Juan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
this property is too old and they charges for evrything.
Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Mar 15, 2024
Dear Juan, thank you for sharing you impressions on Rio Othon Palace.We are sorry to learn that your stay with us did not meet your expectations.We remain at your disposal.

8/10 Good

Joseph, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay and ok
Stayed 3 nights in Mar 2024
Response from Cecilia Porto on Apr 11, 2024
Dear Joseph, thank you for sharing your review.We are very glad to learn that you had a good experience at Rio Othon Palace.We remain at your disposal and hope to welcome you again in the future.

2/10 Terrible

Maurice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Cecilia Porto on Mar 25, 2024
Olá, Maurice, obrigada por compartilhar sua avaliação.Estamos à disposição nos nossos canais oficiais de atendimento caso haja algo mais que você queira compartilhar conosco sobre sua experiência.

6/10 Okay

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it based on family oriented hotel too much noise of structures . But it did have a great view of the beach , and nice spa services.
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Mar 4, 2024
Dear Alexander, thank you for taking the time to share your impressions on Rio Othon Palace.We are very glad to know that you had a good experience with us and enjoyed the view and our spa.We remain at your disposal and hope to have the chance to welcome you again in the future.

2/10 Terrible

Mercedes

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely tired building. This hotel is in need of a complete refurbishment. Curtains were shredded so light and heat came straight through in the morning. The glass sliding doors to balcony doesn’t lock, so that is a safety issue. The hotel and area is very noisy so noise is heard all night and morning. There were no mattress protectors on the beds, the beds were very old and lumpy, the temperature dial didn’t work. Breakfast buffet was very chaotic and we did not like the choices. Overall so disappointing for a hotel with such a prime location.
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Feb 20, 2024
Dear Mercedes, thank you for taking the time to share your impressions of the hotel.We are sorry to read that your experience was not as expected. We are always attentive to points of possible improvements and feedback from our guests is a very important resource in this search, your comment will be forwarded to the responsible team.We remain at your disposal.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
It was a wonderful experience. The hotel is amazing and the staff is friendly. We will be staying there again many times. The food at the breakfast buffet was nice and fresh. The swimming pool is on the 30th floor which provides an amazing view of Copacabana beach. Just perfect!
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Feb 20, 2024
Dear Christopher, we are delighted to know that you had an excellent stay at Rio Othon Palace and are already thinking about your next visit.We dedicate ourselves daily to offering the best experience to our guests and your comment fills us with pride, thank you for taking the time to share it.We remain at your disposal and are looking forward to welcome you again.

10/10 Excellent

Stephan, Long island city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Feb 19, 2024
Dear Stephan, thank you for sdharing your impressions about Rio Othon Palace, we are very glad to learn that you had an excellent experience with us.We hope to welcome you back soon.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach but the hotel needs better service at check in
Stayed 6 nights in Feb 2024
Response from Cecilia Porto on Feb 20, 2024
Dear Benjamin, thank you for taking the time to share your impressions on Rio Othon Palace.We are glad to know you enjoyed our location and we thank you for your feeback about the check in, our team aims to offer the best experience to our guests and it is very important for us to know how our guests feel so we can continually improve and adjust our products and services. We remain at your disposal and we hope to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
No complaints with this hotel. Great facilities and location.
Copacabana Beach
Stayed 4 nights in Feb 2024
Response from Cecilia Porto on Feb 15, 2024
Dear guest, we are very glad that you enjoyed your stay at Rio Othon Palace. We aim to offer the best experience to our guests and your comment makes us really proud, thank you for taking the time to share your impressions with us.We remain at your disposal and hope to welcome you again soon.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Only good point is the view
Great view and rooftop but that was about it. Breakfast was pretty poor, coffee was bad asking with the scrambled eggs being disgusting.
Stayed 3 nights in Jan 2024
Response from Cecilia Porto on Jan 29, 2024
Thank you for your review.We are sorry to hear that your experience was not as expected, the issues you mentioned will be addressed to the responsible managers, our team aims to offer the best experience to our guests and it is very important for us to know how our guests feel so we can continually improve and adjust our products and services.

2/10 Terrible

Hortensia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay
The room outdated. Dirty carpet, The mattress very dented and the towels very old. Will not lend you an iron and will CHARGE FOR ICE will not replace the coffee capsules they will charge for them and no water either
Stayed 2 nights in Jan 2024
Response from Cecilia Porto on Jan 29, 2024
Hortensia, thank you for sharing your review. It is very important for us to know how our guests feel about the hotel so we can continually improve and adjust our products and services.

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and safe for walking. Tons of restaurants and shopping.
Stayed 4 nights in Jan 2024
Response from Cecilia Porto on Jan 29, 2024
Edward, our location is really one of our highpoints, thank you for taking the time to leave us your comment, we hope to welcome you back soon.

6/10 Okay

Gilbert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to change room 3 times, we paid US$3,800 for 5 nights and the room definitely does not look like the pictures we saw online before. We technically just paid for the view and location. This hotel needs a major renovation, for the amount the charged to stay there. In the positive note, Breakfast in the Skylab was good and the staff was very friendly.
Stayed 5 nights in Dec 2023
Response from Cecilia Porto on Jan 22, 2024
Gilbert, we appreciate you taking the time to share your impressions of Rio Othon Palace, we are glad you enjoyed our beakfast and the team is very proud with your recognition.We carefully analyze your feedback as it helps us to continually improve and adjust our products and services.We hope to welcome you back for an 100% experience.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Cecilia Porto on Jan 12, 2024
Olá, Richard, muito obrigada por deixar sua avaliação, esperamos recebê-lo novamente em breve.

4/10 Poor

gustavo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old
Stayed 2 nights in Dec 2023
Response from Cecilia Porto on Jan 8, 2024
Gustavo, thank you for leaving your review.

2/10 Terrible

Giorgio

Business traveler
Disliked: Amenities
The VIP access is not provided. The free upgrade that the Expedia status would give me access to are not offered, Unsolicited Paid upgrades are offered although
Response from Cecilia Porto on Feb 9, 2024
Dear Giorgio, thank you for sharing your impressions of Rio Othon Palace.We are sorry that your experience was not as expected. The upgrade included with your plan would be to the category following the reserved category and, in fact, it is only possible according to availability.We hope to have the opportunity to welcome you back to our hotel for a more satisfactory experience.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an excellent location on the Copacabana Beach. The rooftop bar and pool is the best highlight of the hotel. Unfortunately it’s a bit on the small side, given the size of the hotel and the number of guest trying to use it. The same could be said of the free beach chairs and umbrellas. Overall the property is a bit dated and could use some freshening up. The air-conditioning in the room has trouble keeping up on hot days. The staff, for the most part was friendly and accommodating, which I didn’t find to be the case in most other areas of Copacabana Beach. The breakfast buffet has a beautiful view of the beach on the third floor of the hotel. The food is plentiful, but not all that great overall, I was very happy with this hotel for the online description and the pricing. I would stay here again and recommend it.
Stayed 6 nights in Dec 2023
Response from Cecilia Porto on Jan 3, 2024
Dear David, thank you for taking the time to leave us your review. It's great to know you had a good time with us and we sure hope you do come back for another opportunity.All the issues you brought will be addressed to the departments responsible, it is very important for us to get feedback from our guests.

8/10 Good

Leonardo, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel staff is great. During the busy weekend of NYE, they were still able to provide guests with excellent service and I felt very safe. Hotel is clean and it has great amenities. The only issue I found was the necessity of renovation throughout the entire hotel. Rooms and public areas are outdated. It still keeps that 1980/90s look. Also, hotel shower wastes too much water.
Stayed 4 nights in Dec 2023
Response from Cecilia Porto on Jan 3, 2024
Dear Leonardo, thank you for your review, we are very glad that you had a good experience at Rio Othon Palace. We have some renovations planned for 2024 and we hope to welcome you back to check them out.

2/10 Terrible

Ricardo

Stayed 4 nights in Dec 2023
Response from Cecilia Porto on Jan 3, 2024
Olá, Ricardo, obrigada pela avaliação.

8/10 Good

KAPEELL

Liked: Property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Cecilia Porto on Jan 5, 2024
Olá, Kapeell, obrigada pela avaliação.

8/10 Good

Sanaz

Stayed 5 nights in Dec 2023
Response from Cecilia Porto on Jan 15, 2024
Sanaz, obrigada por deixar sua avaliação.

10/10 Excellent

Nela

Stayed 2 nights in Dec 2023
Response from Cecilia Porto on Jan 8, 2024
Nela, obrigada pela avaliação.

8/10 Good

Heinrich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for beach lovers of Copacabana
Stayed 7 nights in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Heinrich, thank you for taking the time to leave us your comment.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Jim, obrigada por deixar sua avaliação.

8/10 Good

Ezra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have used this hotel several times per year for over 20 years. Great location. It is always remodeling areas. The VIP ck-in desk or room is non-functional. The separate desk or room, like it used to be was eliminated. however, staff in general is awesome.
Stayed 4 nights in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Ezra, it is an honor to know we are your choice for hospitality in Rio de Janeiro.The VIP check-in area is being updated and will soon be offered to guests in higher categories.We hope to welcome you again soon.

8/10 Good

Vincent

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great location but bit dated and needs refurb
Would not class as 4 star hotel more like 3 stars. Room was ok but dated so definitely needs a refurb. Major issue was that the patio doors on balcony had large gap in them when closed and you could hear all the noise throughout the night from the main road at the front of hotel. Breakfast was ok but sometimes it was extremely busy and you would struggle to get a table so had to wait until someone left. Great location and would book again but not at the price I paid. One more thing is that I am good with hotels.com and membership says you can have free room upgrade and late checkout but when I asked reception they informed me they don’t support this so I was pretty annoyed at that.
Stayed 14 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Vincent, thank you for your comment and for bringging these issues to our attention.The departments responsable will be notified, we are always aiming to offer a great experience to our guests.