The hotel does not honour the Expedia VIP Access package. When I arrived, they would not upgrade to the next level, even though they were still selling rooms in the next category. They made up excuses, and tried to charge me for the upgrade, so eventually I ended up staying in the same category I booked. The late check-out which was also part of the Expedia offer, also never happened.
The reception staff are arrogant and not welcoming at all. Most of them won’t even look at you when you come to the desk. They talk to you while looking at the PC screen. Everyone makes you feel that you should be grateful that you are allowed to stay at the Emiliano.
One of the show pieces of the hotel is the infinity pool on the top floor. Unfortunately when I arrived it was covered with scaffolding. This was later replaced with another structure, which covered the entire area with a transparent plastic roof. If you ever wondered how it feels to be baked, then please spend some time on the roof of the Emiliano Hotel. None of the construction work was of course mentioned anywhere on the Expedia website. You will only find out when you get there.
This hotel is made for clients who want to be seen and show off, who don’t care about practicalities and hospitality. You can get some great Instagram pictures out of the Emiliano, but it does not reflect the quality of the stay.
My suggestion, stay somewhere else. There are better and more friendly 5 star hotels in Rio.