The very unfriendly desk clerk informed us that they had no king riverview rooms, even though we had a reservation for one. He told me king riverview rooms do not exist. Verbatim. If you look at expedia and look at the hotels site, the room choices are different.
We were put in a room in the front of the hotel and listened to traffic all night. There were also traveling sports teams present and even after multiple people complained the teenagers were running, skateboarding and screaming along the corridors well after 11:00 pm. I contacted expedia to resolve the room issue immediately upon check in and they offered me a 25.00 credit. Wow. This morning at check out the clerk told me they DO have riverfront king rooms, and as we were talking the teenagers were again running around with no supervision. I understand that there can be mix ups in reservations but the hotel did nothing to even try and accommodate our reservation. No apology, no attempt to correct it. Just the comment that I was wrong and the room didn't exist before dismissing me. I suggest calling ahead if you book to be sure what they advertise is what they offer.