Dear Johan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES RICHLAND. You mentioned we were a road stop and offered affordable rates. However, you indicated installation was very poor and old Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Belinda, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES RICHLAND. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room that was well kept. I am sorry to hear that you found the staff to be unfriendly and judgmental about the guests. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. We hope to have the opportunity to make it up to you on your next visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Kimberly,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Richland. I am happy you were pleased with the overall cleanliness of the property. However, you indicated that the pillowcase condition you described, the less than ideal encounter you had with the front desk personnel and the other concerns you expressed hindered your experience. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Red Roof Management

Thank you for your review, Miriah. The staff at the Red Roof Inn & Suites Richland and I value you as our guest and appreciate your 3/5 score following your stay. It was also good to hear that you found our rooms to be decent. However, you indicated that the toilet was leaking which was truly disheartening to hear. Please accept our sincerest apologies for the inconvenience it may have caused. I will be sharing your feedback with management to ensure that your concern is addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with an even better experience the next time you're in the area.Sincerely,Red Roof Management

Hello Charles, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES RICHLAND. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Richland. I'm so glad we earned your 5/5 rating and you were pleased with our pricing. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Bill, for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Richland. It's so rewarding to hear that you enjoyed our newly remodeled hotel and the clean feeling atmosphere. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Christina, for telling us about your stay at the Red Roof Inn & Suites Richland. I am disappointed that your experience did not meet your full expectations, as you indicated the floors were dirty, there was hair in the shower and stains on the sheets. Please accept our apologies for the impact this had on your stay Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are sorry that this was not achieved with your visit, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, James, for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Richland. We welcome your 5/5 score and are happy to hear you had a great encounter with us. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Michael, for telling us about your stay at the Red Roof Inn & Suites Richland. I am disappointed that your experience did not meet your full expectations, as you indicated that the floor was dirty and the couch was already covered in fur. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for telling us about your stay at the Red Roof Inn & Suites Richland. I am glad you found our location to be convenient, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Chris, for telling us about your stay at the Red Roof Inn & Suites Richland. I am happy you found our hotel to be quiet and fairly clean. However, I am disappointed that you were unhappy with your experience, as you indicated that it below what you expected. Please accept our apologies for any inconvenience you encountered. Our goal is to provide clean and comfortable accommodations for all guests and we are sorry that this was not achieved with your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Shar, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Richland and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Wes,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

Dear Guest,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

Hello tanushree,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

Hello Kayla,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello Anandakumar, Thank you for sharing this rating, and we welcome you to visit us again anytime.

Hi Joyreceia,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. Along with the other concerns shared. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

Hello Meigan, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

Hi Sue,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

Hello Ericia,It was our privilege to earn your business and we hope to host you again on your next trip.

Hi Thelma,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hello Timothy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hi Lynn,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

Hello Jakerria,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

Dear Guest,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and helpful services. I would like to apologize for not exceeding your expectations with the condition of our room amenities. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your feedback has been shared with management to address promptly. I hope that you will stay with us again if your travels bring you back this way.

Hi Lydia,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

Hello Ron,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Hello Tommy, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

Thank You. Please come again

Thank You.

Thank You,

Hello Remona,Thank you for being a valued guest and for providing us the feedback regarding our staff. We appreciate you taking the time to share your experience.

Hello Michael,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.