All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
great location, walk over from the Amtrak, stop by the river, grab some great coffee close by
Ahmad
Stayed 4 nights in May 2024
Response from Virna on May 27, 2024
We appreciate your feedback and thank you for staying with us!
10/10 Excellent
JOSE
Traveled with family
May 26, 2024
Liked: Staff & service, amenities
Estando adentro del hotel es muy bonito. Pero afuera se ven mucha gente homeless, y los parqueaderos me parese que los carros no estan seguros..
JOSE
Stayed 1 night in May 2024
Response from Kyla Alisna on May 26, 2024
Jose, thank you for staying with us. We appreciate your feedback and hope to have you stay with us when our parking garage is completed!
10/10 Excellent
al
May 26, 2024
Liked: Property conditions & facilities
al
Stayed 4 nights in May 2024
Response from Audrey on May 27, 2024
We appreciate your feedback and thank you for staying with us!
6/10 Okay
Rudolph
May 26, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The plumbing was horrible! Toilet not flushing properly, very old furnishings, the furniture is left over from the old Harrah's Casino. Bill Harrah is turning over on his grave. The homelessness outside is very sad to see how frustrating to have main doors locked at night with so many shady people lurking outside. This place is turning into a dump!
Rudolph
Stayed 6 nights in May 2024
Response from Virna on May 27, 2024
I am sorry to hear about the challenging experience you had with the plumbing. If you informed the front desk about it, we have maintenance who would promptly fix the issue, or we could offer to move you to a different room. Our property is in the process of remodeling, and we are looking forward to the future developments of our rooms. Your feedback is valuable, and it's important for the management to be aware of these issues in order to improve the quality of the accommodation and ensure the safety and comfort of all guests.
4/10 Poor
louie
May 25, 2024
Liked: Cleanliness
Disliked: Staff & service
louie
Stayed 3 nights in May 2024
Response from Virna on May 27, 2024
We appreciate your feedback and thank you for staying with us!
Despite the fair/low price you'll pay at this hotel, the rooms are quite comfortable and relaxing. The staff are always attentive to the needs of their quests. This is my go-to place to stay almost every time I visit Reno.
Dustin
Stayed 1 night in Jan 2024
Response from Kyla Alisna on May 26, 2024
Dustin, thank you for staying with us. We appreciate your feedback and hope to see you again soon!
10/10 Excellent
Jimmy
May 24, 2024
Very clean, in the middle of downtown close to everything.
Jimmy
Stayed 1 night in May 2024
Response from Virna on May 24, 2024
We appreciate your feedback and thank you for staying at Reno Suites!
Lance, thank you for staying with us. We appreciate your feedback!
4/10 Poor
Laycie
Traveled with partner
May 20, 2024
Disliked: Cleanliness, staff & service, amenities
No interaction with the customer. Just checked in and not very friendly
Laycie
Stayed 2 nights in Apr 2024
Response from Kyla Alisna on May 20, 2024
Laycie, thank you for staying with us. We apologize that you were treated poorly during your check in process and will be addressing this with the agent that checked you in.
Poor shower. Ice machine on our floor not working. Air conditioning only on one side of room. Need more plugs that are unused. Need shampoo, conditioner, lotion, and at least more than one small soap at the sink.
William D.
Stayed 2 nights in May 2024
Response from Kyla Alisna on May 20, 2024
William, thank you for staying with us. We appreciate your feedback and will be addressing these issues during our renovation.
What can you expect from downtown. Homeless all over the place. Parking was not convenient had to walk to park in the garage an easy 5 min walk .
Raylyn
Stayed 3 nights in May 2024
Response from Kyla Alisna on May 19, 2024
Raylyn, thank you for staying with us. We appreciate your feedback and apologize for the inconvenient parking situation. We are currently undergoing renovations with our own parking garage.
Outstanding check in and customer service from friendly staff. They remember their customers well!
Professional and reliable. I stay st Reno Suites when I visit Reno.
Michael
Stayed 3 nights in May 2024
Response from Kyla Alisna on May 15, 2024
Michael, thank you for the great review! It was a pleasure having you stay with us again!
Stayed at this property for 2 nights and really enjoyed it. Convenient location downtown, close to casinos and other attractions. Very well appointed rooms with good security. As well they do not charge resort fees which is a big bonus!! Stay here and you will not be disappointed.
Stephen
Stayed 2 nights in Apr 2024
Response from Virna on May 12, 2024
We are delighted that you enjoyed your stay with us and look forward to hosting you again. We appreciate your feedback!
8/10 Good
lisa
Traveled with family
May 11, 2024
Liked: Staff & service
an older property in the older part of down town. Several homeless on the street.
the room was good, the carpets had burn marks, but the beds were soft and clean. good water pressure in the shower. We were on the 17th floor with good views.
lisa
Stayed 1 night in May 2024
Response from Virna on May 11, 2024
We appreciate your feedback and thank you for staying with us!
8/10 Good
Dana
May 11, 2024
Liked: Cleanliness, staff & service
Dana
Stayed 4 nights in Mar 2024
Response from Virna on May 12, 2024
We appreciate your feedback and thank you for staying with us!
Rail, thank you for staying with us. We appreciate your feedback and will be addressing your concerns regarding our parking situation.
8/10 Good
Jacqui
May 8, 2024
Liked: Staff & service
Jacqui
Stayed 1 night in May 2024
Response from Virna on May 10, 2024
We appreciate your feedback and thank you for staying with us!
8/10 Good
Chinh
May 8, 2024
Liked: Cleanliness
Chinh
Stayed 1 night in Apr 2024
Response from Virna on May 10, 2024
We appreciate your feedback and thank you for staying with us!
8/10 Good
mai
May 6, 2024
mai
Stayed 1 night in May 2024
Response from Kyla Alisna on May 26, 2024
Mai, thank you for staying with us. We appreciate your feedback!
8/10 Good
Liangui
Traveled with family
May 6, 2024
Disliked: Cleanliness, amenities
I stayed for 3 nights. The room itself is very clean and is very quiet. Except providing one conditioned shampoo and one bar soap upon arriving, no amenities and no house keeping at all for all 3 days. bed, bathroom and trash stayed the way you left all three days . Key card were not working all 3 days. Need go back to front desk re-key each time. But for the price, I don’t mind. For me , cleanness and quiet is most important. I will book again next time when I’m in Reno.
Liangui
Response from Kyla Alisna on May 7, 2024
Liangui, thank you for staying with us! We appreciate your feedback and will be addressing your concerns.
Very old property. The carpet is old and has a musty smell to it. The shower/tub has stains. Even if it’s been cleaned, it doesn’t smell or look like it because it’s very old. The furniture is also very outdated and bed is lumpy and uncomfortable. Needs a good renovation and refurbished to at least make customers feel like they are in a clean and sanitary environment.
Maria
Stayed 3 nights in Apr 2024
Response from Kyla Alisna on May 7, 2024
Maria, thank you for staying with us. We appreciate your feedback and will be addressing your concerns. We are currently undergoing renovations.
10/10 Excellent
Juan
May 5, 2024
Juan
Stayed 1 night in May 2024
Response from Kyla Alisna on May 26, 2024
Juan, thank you for staying with us. We appreciate your feedback!
10/10 Excellent
Ashley
May 5, 2024
Ashley
Stayed 1 night in May 2024
Response from Kyla Alisna on May 26, 2024
Ashley, thank you for staying with us. We appreciate your feedback!
8/10 Good
david
May 4, 2024
Liked: Property conditions & facilities
david
Stayed 1 night in Apr 2024
10/10 Excellent
Brittney
May 4, 2024
Brittney
Stayed 1 night in May 2024
Response from Virna on May 24, 2024
We appreciate your feedback and thank you for staying at Reno Suites!
Right in Reno, close to the River Walk. Reno was pretty quiet while I was there. Convenient parking and good dining options. Facilities are a little aged, room was good, good bed, AC, bathroom, counter space adequate, plugs adequate, good TV, helpful staff.
Martin
Stayed 2 nights in Apr 2024
Response from Virna on May 3, 2024
We appreciate your feedback and glad you had a nice stay with us! We look forward to hosting you again!
4/10 Poor
Robert
May 2, 2024
Robert
Stayed 1 night in Mar 2024
Response from Virna on May 22, 2024
We appreciate your feedback and thank you for staying with us!
10/10 Excellent
Tina
May 1, 2024
Tina
Stayed 3 nights in Apr 2024
Response from Kyla on May 22, 2024
Tina, thank you for staying with us. We appreciate your feedback!
8/10 Good
Alfredo
Apr 30, 2024
Alfredo
Stayed 2 nights in Apr 2024
Response from Kyla Alisna on May 13, 2024
Alfredo, thank you for staying with us. We appreciate your feedback!