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Reviews of Comfort Inn Regina

2.5 out of 5
Comfort Inn Regina
3221 E Eastgate Dr, Regina, SK

Reviews

8.0

Very Good

Rating 10 - Excellent. 394 out of 1005 reviews" "
Rating 8 - Good. 326 out of 1005 reviews" "
Rating 6 - Okay. 153 out of 1005 reviews" "
Rating 4 - Poor. 79 out of 1005 reviews" "
Rating 2 - Terrible. 53 out of 1005 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 5 nights in May 2024
Response from Nonye on May 22, 2024
Hello Colleen,Thank you for staying with us at Comfort Inn Regina. We are glad your stay was pleasant.Thank you.

10/10 Excellent

Sabino

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The queen size bed was hard and very uncomfortable. My husband and myself could hardly get any rest in the 2 night stay.
Stayed 2 nights in May 2024
Response from Nonye on May 21, 2024
Hello Jim,I would like to apologize for the difficulty you experienced with sleeping in our mattress during your stay with us at Comfort Inn Regina. We will use your feedback to make improvements so we can better serve our guests.Thank you.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Ruben

Traveled with family
Old
Stayed 2 nights in May 2024
Response from Nonye on May 21, 2024
Hello Ruben,We are sorry for not being able to meet all your expectations during your stay with us at Comfort Inn Regina. Your feedback will enable us make improvements. Thank you.

4/10 Poor

Damian

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smells like urine
Stayed 1 night in May 2024
Response from Nonye on May 21, 2024
Hello Damian,I sincerely apologize for the inconveniences you had during your stay with us at Comfort Inn Regina. We will deep-clean the carpet in that room and we hope to make it up to you when next you stay with us.Thank you.

4/10 Poor

Laura

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We expected a smoke free room and facility. We were disappointed with the smell of smoke, and the poor entrance area with not enough room to rest with our bags.
Stayed 1 night in May 2024
Response from Nonye on May 21, 2024
Hello Laura,Thank you for writing a review about your stay with us at Comfort Inn Regina. We are a smoke-free hotel with a strong policy of 250 for violation. Perhaps, the smell was coming from the outside but regardless, accept our apologies for the inconveniences you had.Thank you.

4/10 Poor

Jennelyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The suit does not have shampoo. The bedding doesn't look good. Good thing I am only staying for a night.
Stayed 1 night in May 2024
Response from Nonye on May 21, 2024
Hello Jennelyn,Thank you for taking the time to write a review about your stay with us at Comfort Inn Regina. We do apologize for not having shampoo during your stay and the inconveniences this may have caused you. We hope to get another opportunity to make it right in the future.Thank you.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean - rooms were clean - staff were friendly - price was very good.
Stayed 1 night in May 2024

6/10 Okay

Raafat

Business traveler
There is no reason to keep my room near stairs door although there empty rooms away .
Stayed 1 night in May 2024
Response from Nonye on May 16, 2024
Hello Raafat.Thank you for staying with us at Comfort Inn Regina. We apologize for not meeting all your expectations. However, while we try to accommodate the needs our guests, we assign rooms based on availability. We hope to better host you in the future.

8/10 Good

Myrna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I just feel inconvenienced with no elevator
Stayed 2 nights in May 2024
Response from Nonye on May 16, 2024
Hello Myrna,Thank you for staying with us at Comfort Inn Regina. We apologize for the inconveniences you had due to no elevator. As we have only two floors, we often remind our guests taking reservations or at the point of check-in that there is only staircase to go up. This is also why the rooms on the second floor are cheaper than the ground floor rooms.Thank you.

6/10 Okay

Mitchell

Traveled with group
Liked: Cleanliness, staff & service
A/C wasn’t the best, overall ok for value
Stayed 1 night in May 2024
Response from Nonye on May 16, 2024
Hello Mitchell,Thank you for staying with us at Comfort Inn Regina. We are sorry to hear that you had difficulties with the A/C during your stay. We will have the maintenance team check it out to avoid future occurrences and we hope to get another opportunity to make it right.Thank you.

6/10 Okay

Shannon

Liked: Cleanliness
Bed was incredibly uncomfortable
Stayed 1 night in May 2024
Response from Nonye on May 10, 2024
Hello Shannon,Thank you for staying with us at Comfort Inn Regina. We would like to apologize for not being able to meet all your expectations. WE will use your feedback to make improvements.Thank you.

6/10 Okay

Zahra

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing unique. It was good for staying only a night on the way.
Stayed 1 night in May 2024
Response from Nonye on May 9, 2024
Hello Zahra,Thank you for staying with us at Comfort Inn Regina. Your feedback is well received with thanks.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. It was close to a green space.
Stayed 2 nights in May 2024

2/10 Terrible

Arsh

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrible experience. Room was not cleaned properly and drain system in washroom was not working at all. It was soo disgusting after using washroom.
Stayed 1 night in May 2024
Response from Nonye on May 8, 2024
Hello Arsh,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room cleanliness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests and to you in the future.Thank you.

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors close loudly in the hall. Heard people coming and going while I was trying to sleep
Stayed 2 nights in Apr 2024

6/10 Okay

Ryan

Liked: Cleanliness
Thin walls- could hear neighbors. Ice machine broken. Breakfast needs to be served earlier.
Stayed 1 night in Apr 2024
Response from Nonye on Apr 30, 2024
Hello Ryan,Thank you for writing a review about your stay with us at Comfort Inn Regina. We are sorry for not meeting all your expectations. Your feedback will help us improve our services.Thank you.

4/10 Poor

Jennifer

Traveled with group, Traveled with partner
It was quiet, good pressure in shower. But- tv did not work, air conditioner did not work (it was 74 degrees all weekend) , the tub had not been cleaned from the previous guest and the previous guests bathroom garbage was removed from the can and bag of garbage left on the bathroom vanity.
Stayed 2 nights in Apr 2024
Response from Nonye on Apr 29, 2024
Hello Jennifer,Thank you for staying with us at Comfort Inn Regina. Kindly accept our apologies for all the inconveniences you had during your stay. We will inform all the parties involved to ensure that this does not happen again in the future and we hope to get another chance to make it up to you when next you stay with us.Thank you.

10/10 Excellent

Randall

Stayed 1 night in Apr 2024

8/10 Good

Shari

Stayed 4 nights in Apr 2024

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome and super friendly
Stayed 1 night in Apr 2024
Response from Nonye on Apr 28, 2024
Hello Rolf,Thank you for staying with us at Comfort Inn Regina. Your feedback is well received with thanks.

10/10 Excellent

kevin

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice and close to everything
Stayed 2 nights in Apr 2024
Response from Nonye on Apr 27, 2024
Hello Kevin,Thank you for staying with us at Comfort Inn Regina. we are happy we met your expectations.Thank you.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like always the level of care and professionalism is great at comfort
Stayed 2 nights in Apr 2024
Response from Nonye on Apr 26, 2024
Hello Brian,Thank you for staying with us at Comfort Inn Regina. Your feedback gladdens our heart.Thank you.

8/10 Good

Curtis

Traveled with partner
Liked: Cleanliness, amenities
It was nice
Stayed 1 night in Apr 2024
Response from Nonye on Apr 26, 2024
Hello Curtis,Thank you for staying with us at Comfort Inn Regina. We are happy you had a pleasant stay.Thank you

8/10 Good

Amritpal

Stayed 1 night in Apr 2024

8/10 Good

Margaret

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 2 nights in Apr 2024
Response from Nonye on Apr 25, 2024
Hello Margaret,Thank you for staying with us at Comfort Inn Regina. We are happy you had a pleasant stay.Thank you.

4/10 Poor

Ali

Stayed 2 nights in Apr 2024

10/10 Excellent

Gursimran

Stayed 1 night in Apr 2024

2/10 Terrible

Marshall

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Shane

Basic
Stayed 2 nights in Apr 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service
Getting breafast in the morning was challenging. It was congested and didn't flow real well.
Stayed 1 night in Apr 2024
Response from Nonye on Apr 28, 2024
Hello Brad,Thank you for staying with us at Comfort Inn Regina. we sincerely apologize for the difficulties you had during your stay. We hope to be able to meet all your needs in the future.Thank you.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Apr 2024
Response from Nonye on Apr 19, 2024
Hello Yvette,Thank you for staying with us at Comfort Inn Regina. We are glad your stay was comfortable.Thank you

8/10 Good

Shontele

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breaky
Stayed 1 night in Apr 2024
Response from Nonye on Apr 18, 2024
Hello Shontele,Thank you for writing a review about your stay with us at Comfort Inn Regina. We are glad your expectations were met and look forward to seeing you again in the future.Thank you.

2/10 Terrible

john

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t stay, sheets and bedding were stained
Stayed 2 nights in Apr 2024
Response from Nonye on Apr 18, 2024
Hello John,We sincerely apologize for not being able to meet all your expectations during your stay with us at Comfort Inn Regina. We will work with the housekeeping and laundry department to ensure that sheets are clean and rooms are up to par and ready for guests arrivals. We hope you will give us another chance to make it right.Thank you.

4/10 Poor

Bev, Saskatoon

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Debra

Traveled with family
Disliked: Property conditions & facilities
Breakfast was not appealing. Could not eat there. Better to not offer it. No elevator. Broken ice maker on 2nd floor Charge less at a property like this. Staff were very nice.
Stayed 4 nights in Apr 2024
Response from Nonye on Apr 18, 2024
Hello Debra,We are sorry for not being able to meet all your expectations during your stay with us at Comfort Inn Regina. Your review will help us improve our services and brand standard. Thank you.

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is a very disappointing Expedia recommended hotel. While the rate was competitive, the property lacked a functioning elevator, did not have hot water, the bathroom had burn marks from what I presume is drug use and the management refused a refund blaming Expedia's pre-paid program. We checked in at 3 pm and were gone 90 min later.
Stayed 2 nights in Apr 2024
Response from Nonye on Apr 18, 2024
Hello Brian,We sincerely apologize for the inconveniences that led up to you not being able to stay with us as expected. I wish there was another way to compensate you when you were still at the property but perhaps, when next you book directly to stay with us, we can make up for the last time.Thank you.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fan in bathroom didn’t work- toilet ran on
Stayed 3 nights in Apr 2024
Response from Nonye on Apr 18, 2024
Hello Donald,Thank you for staying with us at Comfort Inn Regina. We sincerely apologize for the inconveniences you had in the room. Your feedback will help us to fix the issue in order to avoid future occurrence.Thank you.

10/10 Excellent

Igor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everithing was good especially breakfast
Stayed 1 night in Apr 2024
Response from Nonye on Apr 15, 2024
Hello Igor,Thank you for staying with us at Comfort Inn Regina. We are happy you had an awesome stay and hope to see you again in the near future.Thank you.

8/10 Good

Colleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was smelly and dirty. Tv didn’t work. Room needs renovation.
Stayed 1 night in Apr 2024
Response from Nonye on Apr 14, 2024
Hello Colleen,Thank you for taking the time to write a review about your stay with us at Comfort Inn Regina. We are sincerely sorry for failing to meet all your expectations. Your feedback will enable us improve our services and we hope to get another chance to make it up to you.Thank you.

10/10 Excellent

Lada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Marianne

Liked: Cleanliness, staff & service
The interior appeared clean & bright, staff efficient. There was a dedicated staff member taking care of the breakfast area, so it remained stocked & clean. However, pulling up to the location we thought the hotel was shut down! The parking lot was inundated with potholes and the entrance appeared crumbly & in disrepair. So were going to continue on, but, I tried the door. I got a warm welcome & my first words “Oh your open!” We mainly stay at this location, repeatedly, because we can walk to the Creekside bar for supper, but we watch our step!
Stayed 1 night in Apr 2024
Response from Nonye on Apr 12, 2024
Hello Marianne,Thank you for staying with us at Comfort Inn Regina. We are sorry for failing to meet all your expectations and for the inconveniences this may have caused you. Thank you.

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel at a very good price. Breakfast was good, very helpful kitchen staff!
Stayed 1 night in Apr 2024
Response from Nonye on Apr 12, 2024
Hello Jason,Thank you for staying with us at Comfort Inn Regina. We are glad to had been able to meet your expectations.Thank you.

6/10 Okay

Darlene

Traveled with partner
Liked: Cleanliness, staff & service
Property is dated and in need of updates. Mattress is in need of replacing. Carpets are in need of cleaning. Windows are dirty. We needed it for 1 night and was good enough. Pricing is right.
Stayed 1 night in Apr 2024
Response from Nonye on Apr 11, 2024
Hello darlene,Thank you for taking the time to write a review about your recent stay with us at Comfort Inn Regina. We sincerely apologize for failing to meet all your expectations. Your feedback will help us improve our services and brand standards.Thank you.

8/10 Good

Norma

Traveled with family
Liked: Amenities
Clean, conveniently located.
Stayed 1 night in Apr 2024
Response from Nonye on Apr 11, 2024
Hello Norma,Thank you for staying with us at Comfort Inn Regina. We are happy you had a wonderful stay.Thank you