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Reviews of Legendary Hotel Hella

2.5 out of 5
Legendary Hotel Hella
Thrudvangur 6, Rangárþing ytra, South Iceland

Reviews

7.8

Good

Rating 10 - Excellent. 68 out of 255 reviews" "
Rating 8 - Good. 116 out of 255 reviews" "
Rating 6 - Okay. 44 out of 255 reviews" "
Rating 4 - Poor. 12 out of 255 reviews" "
Rating 2 - Terrible. 15 out of 255 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

anat

Stayed 3 nights in Sep 2023

6/10 Okay

Carl

Disliked: Amenities, property conditions & facilities
Property was very outdated and carpets in hallway were stained & filthy, also kitchen was way under staffed, only 1 women trying to keep up entire dinning area by herself. This for the 3 nights I spent there.
Stayed 3 nights in Sep 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

shira

Stayed 2 nights in Sep 2023

2/10 Terrible

Ondrej

Stayed 1 night in Sep 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Lei

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is showing the wrong room pictures and description under the Family suits. The description and the pictures said “ separate bedroom, one living room’, actually they put all three beds in one room and the young reception person told me that he doesn’t know why the management put different room picture to make like one suit. It’s dishonest and cheating. He also doesn’t provide any manger or boss contact info, just said the boss will be back in 2 months. Very poor experience.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No rooms available
Booked my room in April 2023 for a one night stay in august. When I arrived I was told that there was no room available and that they had a “cabin” I could stay in with my wife. The cabin had a pallet for a front step a painted cement floor with 3 fold out beds and a dank odor. I told them That I would make other arrangements and left. Still awaiting a refund.
Front step
This was to be my room since the hotel was filled
Stayed 1 night in Aug 2023

2/10 Terrible

Erika

Traveled with family
This hotel canceled on us the day we were supposed to check-in. Quite a frustrating experience coming off a five hour hike to find that we no longer had a place to stay for the evening. While Expedia customer service was able to help us find new accommodations, the only available property was a glamping resort nearby. And, while we were thankful to have something, this was quite a frustrating inconvenience for our trip. Additionally when we had told a few locals about our experience, they had mentioned that they have heard of similar experiences with Hotel Hella. All-in-all 0/5 stars. Stay away from this place.
Stayed 4 nights in Aug 2023

4/10 Poor

Emma

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very disappointed with our stay, various problems which I shall list. Firstly the rooms are very dated from 70's unlike their revamped foyer and not at all soundproofed you can hear people walking around and talking. Immediately told only the foyer TV worked none of the room ones worked apparently. Our window did not close, noisy playground nearby and a car alarm kept going off at 5am one morning right outside. First night fire alarm went off at 11.30pm and no staff on site to sort out, also an annoying white flashing ceiling smoke alarm so had to wear eyemask to sleep. The light switches are linked to the plug sockets on one side of the room so my phone did not charge overnight which was pretty irritating. Shower cubicle very small with no cover over drain so was terrified of dropping items. No bathmat provided so used hand towels that they took away and didn't replace. On our three night stay the breakfasts just got worse and worse. No vegan dairy alternatives, and no teabags! Only coffee, awful herbal fruit tea and very watered down orange juice. Rubbery cold crepes if you were lucky to get there at the right time. Lukewarm meats and sliced cheese or toast and melon slices that's about it. The only good points were beds were comfy and hot water for shower plentiful, I would not recommend this place, our honeymoon did not feel special and I found the lack of even having teabags really very poor.
Stayed 3 nights in Jul 2023

10/10 Excellent

Søren

Stayed 1 night in Jul 2023

8/10 Good

SURYANARAYANA

Liked: Cleanliness, staff & service, property conditions & facilities
Good area
Stayed 1 night in Jul 2023

6/10 Okay

John

Liked: Cleanliness
.
Stayed 4 nights in Jul 2023

6/10 Okay

Joel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was very nice and helpful. The building itself is older and needs some maintenance. A few things from our room, 1) the blackout curtains didn't cover the whole window which makes it difficult to sleep during the Icelandic summers - you will need a eye mask, 2) Our shower knob was broken off but it still worked, 3) smoke detector had tape over in a few places and 4) our sheets had some type of orange/brown stain on them.
Stayed 1 night in Jul 2023

2/10 Terrible

Chongan

Disliked: Cleanliness, staff & service
Avoid this as much as you can!!! Their reservation system is a MESS!!!! They evicted us because they don’t have room available, and ask us to call Expedia at their lobby. Like this is non of their business :) Expedia customer service not able to reach out to them and we have to KINDLY ASK for them to pick up the phone (avoid the time when they are getting tip from another customer) :) Yes, they blamed us for ask them to pick us the phone when they are checking out another customer. So far the WORSE hotel experience ever!!! They want us to deal with all the situations and to appreciate everything they do for us. If you book the room when they have available, you are their god. If you got unlucky when they are not available, them you are a bug.
Stayed 1 night in Jul 2023
Response from Legendary Team on Jul 5, 2023
Chongan did not stay with us and managed to book very last minute (already after the check-in time), by mistake. Expedia was informed that this reservation must be cancelled, and it was cancelled. Still this person decided to write many reviews everywhere that our service is bad.

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service
I was asked by Expedia to comment on how the check process went. Well, there was no check-in, at all. Although we paid the room in advance through Expedia, upon arrival the receptionist told us the hotel was fully booked and our booking was confirmed only "due to an error in the hotel's system". They had us wait for about 45 minutes to see whether there was no cancellation on a room (we were offered coffee and tea as consolation) and then we were asked to look for another accommodation. This all happened late in the day, at about 9:00 pm! Luckily we managed to find another place to spend the night. We are now hoping for a speedy return of our money.
Stayed 1 night in Jun 2023

6/10 Okay

Philip

Liked: Cleanliness
Disliked: Property conditions & facilities
The property is tired. Better accommodation across the road and it’s cheaper too. Which we had booked there
Stayed 1 night in Jun 2023

8/10 Good

Sydney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice room clean, tidy and comfortable. Good breakfast and reasonably priced
Stayed 1 night in May 2023

6/10 Okay

Jonna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was old and things were broken. Walls were full of holes and you could see where previous furniture had been.
Stayed 1 night in Mar 2023

6/10 Okay

Georgene

Liked: Cleanliness, room comfort
Clean but nothing special
Little hotel in a tiny town. It was kind of deserted and the on-site restaurant was closed so needed to go across the street for an average dinner. Hotel clean but small rooms and tiny bath. Breakfast was so so. Staff was friendly when you saw them, but overall a very average experience.
Stayed 1 night in Oct 2022

6/10 Okay

Abdul Hamid

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms nice, but hallway carpet needs to be replaced. Smelled a bit funny, but rooms didn’t and were spacious.
Stayed 2 nights in Sep 2022

10/10 Excellent

Tin Chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Liora

Stayed 3 nights in Sep 2022

8/10 Good

Garima

Traveled with family and small children
Liked: Cleanliness, staff & service
We received a fantastic room, so overall happy with this hotel. Room size was very large.
Stayed 1 night in Aug 2022

10/10 Excellent

Arnaldo

Stayed 2 nights in Aug 2022

4/10 Poor

Wei

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is more like guesthouse, not really a hotel even it has quite number of rooms. It is much over priced compared with Stracta Hotel cross Route 1. It’s mattresses were in very poor condition and soft.
Stayed 2 nights in Aug 2022

6/10 Okay

Istvan, morton grove

Traveled with family
Liked: Cleanliness, staff & service
The room has no microwave and refrigerator but the breakfast is good
Stayed 1 night in Aug 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

allan

Stayed 1 night in Aug 2022

8/10 Good

David Tak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was convenient for southern Iceland. The staff was very friendly. There's gas, groceries and a bakery within walking distance.
Stayed 4 nights in Jul 2022

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Immediate area was just okay.
Stayed 1 night in Jul 2022

8/10 Good

Eric

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice, friendly staff. Good breakfast buffet
Stayed 5 nights in Jul 2022

10/10 Excellent

Neil

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The highlight was the friendliness and helpfulness of the staff. They were just wonderful.
Stayed 3 nights in Jul 2022

6/10 Okay

Maximiliaan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast is fine! There were no tv channel’s available even not in the main lobby. The whole property seemed to be maintained poorly.
Stayed 1 night in May 2022

10/10 Excellent

stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful dinner at the hotel as well.
Stayed 1 night in Oct 2021

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Great location for my needs in the area. Nicer than I was expecting.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money!
No elevator so avoid bringing a big luggage for your stay. Room was spacious and modern and clean, bed was comfy and the bathroom was huge. Breakfast was good. Staff was polite and easy-going.
Stayed 1 night in Sep 2021

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mattress. Firm but not too firm.
Stayed 1 night in Sep 2021

4/10 Poor

Fernando

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is modest - clean and well maintained - we had no issues in our little room and had a most enjoyable stay. Thank you
Stayed 1 night in Jul 2021
Response from Merry on Sep 3, 2021
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness
Very very simple breakfast
Very very simple breakfast
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very nice breakfast and employee who helped us with check in and prepared our breakfast was so kind.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
ok but wouldn’t stay there again
The hotel in general terms was ok. Room was clean (which to me is the most important) and check in was quick. However it was quite annoying getting several emails from the hotel promoting their restaurant... almost making us feel it was an obligation to have dinner in there... and even upon arrival they kept insisting on the dinner thing. Little things that didn’t help to have a better impression of the hotel (specially after a long day driving) ... tea and coffee were offered at “ant time” in common area, but water was cold! ... hairdryer appears on the room description, however it’s on request and it wasn’t even mentioned at the check in.... soap dispenser at the shower didn’t work... and also tv didn’t had any signal, which was fixed after asking for it but had just 2 channels. Parking is on the street in front of the hotel.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced and close to a store and gas station.
Stayed 1 night in Mar 2020

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private bathroom. Had a place to just lounge and eat. Very close to gas station
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and it was very quiet. There was always free coffee and tea 24/7.The dining room was comfortabe. Staff were nice and helpful.
Stayed 2 nights in Jan 2020