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Reviews of JW Marriott Quito

4.5 out of 5
JW Marriott Quito
Avenida Orellana 1172 Y Avenida Amazonas, Quito, Pichincha

Reviews

9.2

Wonderful

Rating 10 - Excellent. 431 out of 601 reviews" "
Rating 8 - Good. 118 out of 601 reviews" "
Rating 6 - Okay. 28 out of 601 reviews" "
Rating 4 - Poor. 12 out of 601 reviews" "
Rating 2 - Terrible. 12 out of 601 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Anouar, Miami

Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 2 nights in May 2024
Response from jc on May 20, 2024
Good morningThank you for your score. It helps us to improve your service.Kind regards.

10/10 Excellent

Denise

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel. A nice place with great food and hospitality. The staff was amazing. I’m grateful for all the kindness. I totally recommended.
Stayed 13 nights in May 2024
Response from jc on May 20, 2024
Good morning.Thank you for your score, it is a pleasure to us to give you the bes service.Kind regards.

10/10 Excellent

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous!
Stayed 2 nights in May 2024
Response from jc on May 16, 2024
Good morningThank you for the score. It helps us to improve our service.Kind regards.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jc on May 13, 2024
Good morning Thank you so much for your score. It is very important to us so we can improve in our service.Kind regards.

10/10 Excellent

Jen

Stayed 3 nights in May 2024
Response from jc on May 27, 2024
Good afternoonThank you for your score.It helps us to improve our service.Kind regards.

10/10 Excellent

Lucas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Feb 2024
Response from jc on Apr 26, 2024
Good morningThank you for your score. It is a pleasure for us to give the best service.Kind regards.

10/10 Excellent

AIMEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful...quiet place.
Stayed 5 nights in Apr 2024
Response from jc on Apr 24, 2024
Good morning.Thank you for your score. It is very important to us to give the best service.Kind regards.

10/10 Excellent

branden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from jc on Apr 8, 2024
good morningThank you for your score. IT is a pleasure to give the best experience.Kind regards

2/10 Terrible

Carlos

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Property is amazing , staff was awful the guy that did the check in was trying to get us to get another room , room was 2 queen beds or 4 people guy said is 2 adults and 2 kids , we were 3 adults one kid , like I never in all my trips around the world and hotels in Quito I had anybody tells me this , he was trying to get money from us , was an awful experience,
Stayed 1 night in Mar 2024
Response from jc on Mar 11, 2024
Good afternoonThank you for your comments, I really apologize for the inconvenience. We are going to review this with the staff.Kind regards.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a nice area of Quito. Restaurants in the hotel are also good.
Stayed 1 night in Feb 2024
Response from jc on Feb 29, 2024
Good morningThank you for your comments. It is a pleasure to give you the best service.Kind regards.

2/10 Terrible

Adrian

Stayed 5 nights in Feb 2024
Response from jc on Mar 20, 2024
Good afternoon.Thank you for the score. it is important to us to improve our service.Kind regards.

10/10 Excellent

ALEJANDRO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from jc on Feb 19, 2024
Buenos diasmuchas gracias por su calificacion. Esperamos que su visita haya sido excelente.Saludos,

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an art gallery ambiance. Stellar customer service with complimentary champagne at check in; very nice dining options inside, several gift shops, gorgeous outdoor pool area, spa & gym. Very spacious and comfortable room with a large balcony and outdoor seating. This hotel has everything you could possibly want including security presence around the property. We were advised not to walk off the property for safety.
Stayed 1 night in Feb 2024
Response from jc on Feb 16, 2024
Good morning.Thank you for your comments. It is a pleasure for us to give you the best service.Kind regards.

10/10 Excellent

Belen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el hotel , solo que era hospedaje y desayuno para 3 adultos y 1 niño y solo nos dieron para 2 adultos y 2 niños así que el otro desayuno toco pagar aparte pero dijeron que esa es la condición con expedia
Stayed 1 night in Feb 2024
Response from jc on Feb 16, 2024
Buenos diasMuchas gracias por sus comentarios, estos nos ayudan a mejorar y darle el mejor servicio.saludos.,

10/10 Excellent

Yuwen

Traveled with partner
Liked: Cleanliness, amenities
Very friendly staff
Stayed 1 night in Feb 2024
Response from jc on Feb 14, 2024
Good morningThank you for your message. It is a pleasure for us to give you the best service.Kidn regards

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in quito!
Stayed 2 nights in Dec 2023
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

Vadim

Stayed 1 night in Jan 2024
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay in Quito
A great property all around. Excellent service, roomy and fresh rooms, great restaurants (we tried two: Botanica and Kaori - both dinners were delicious). Rental car office next door (Localiza) also comes very convenient.
Stayed 2 nights in Jan 2024
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

wes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Plenty of food options
Stayed 3 nights in Jan 2024
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

Dilip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel and Service - Hands Down!!
Whenever I go down to Quito, I always stay at this Marriott. Hands down the most secure hotel I've ever stayed at. The service is ALWAYS 10/10 and they always make me feel at home, welcoming me back every time. I HIGHLY recommend staying at THIS hotel if you ever need one on your next trip down to Quito, Ecuador.
Stayed 5 nights in Dec 2023
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

10/10 Excellent

Grace

Traveled with partner
Liked: Staff & service, property conditions & facilities
This was a beautiful hotel filled with class, flowers , music and the sounds of a waterfall in the lobby. So relaxing !
Stayed 5 nights in Dec 2023
Response from jc on Feb 9, 2024
Estimadomuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from jc on Feb 9, 2024
Estimadamuchas gracoas por su estadia y sus comentarios los mismos nos ayudan a seguir dandole el mejor servicio.Saludos.

6/10 Okay

Phil

Liked: Cleanliness, property conditions & facilities, room comfort
So-so
Nice hotel. Great health club. Service in restaurants is HORRIBLE. And for the price, smh!
Stayed 3 nights in Dec 2023

10/10 Excellent

nurys g

Stayed 3 nights in Nov 2023

2/10 Terrible

johanna rosalina

Stayed 2 nights in Nov 2023

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from jc on Nov 17, 2023
Buenos dias.Muchas gracias por sus calificacion, siempre estamos dispuestos a mejorar. Grcias por su preferenciaSaludos

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jc on Nov 10, 2023
Good afternoon.Thank you for your score and for preferring JW Marriott Quito for your stay. Kind regards

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from jc on Nov 10, 2023
Estimada GabrielaMuchas gracias por su califiacacion. Seguiremos mejorando para dar una excelente experiencia.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Hotel Option for 1 or 2 nights
The hotel makes a nice stay over when transiting via Quito to the Galapagos or other destination in Ecuador. Staff and service were great, very welcoming and helpful. We ate dinner in the Botanica Restaurant and found the service and quality excellent (try the Tempura Shrimp entree). The heated book was very welcome and while we did not have time to use it, the fitness center was large with a great selection of modern equipment. The Executive Lounge was nice with a protected outdoor sitting area. We had breakfast there and the choices were great, with a cook making custom eggs (including an excellent Huevos Rancheros). The hotel is a bit dated, but in excellent condition. The main downside is the location, in the financial district, which closes down at night. Hotel staff warned us not to walk outside after 6pm. It is about a 20-minute taxi ride with traffic to the historic old down, so not convenient if you have a short time and want to explore. It is about a 45-minute drive to the airport compared with 1.5 hours from the historic city center. So, depending on how early your flight departure, it may be a better option than a hotel in the old town. Several Galapagos cruise lines use the hotel as pre/post hotel stay with flight connections.
Stayed 1 night in Oct 2023
Response from jc on Oct 24, 2023
Good morning Mr. DavidThank you for your message and thank you for staying your us in your visit to Ecuador. We are happy to read that you had a great experience, and you enjoy our hotel and all the spaces. It was a pleasure for us to give you the best service, so you feel comfortable.We are looking forward seeing you soon.Kind regards,

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from jc on Oct 31, 2023
Thank you for your score. Kind regards

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023
Response from jc on Nov 1, 2023
Good morning. Thank you for your score. We will share with the staff.Kind regards,

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort with all of your needs
Stayed 1 night in Oct 2023
Response from cv on Oct 10, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from jc on Oct 3, 2023
Dear CarlosThank you for staying with us, we want to know how was your experience. Please share comments about it.Those help us to improve every day.Regards

2/10 Terrible

Moises

Stayed 1 night in Sep 2023
Response from jc on Oct 11, 2023
Good afternoon,Thank you for your stay with us. It was a pleasure to us to have you here in JW Marriott Quito.

10/10 Excellent

GENARO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from LJ on Sep 21, 2023
Dear Genaro. Thank you for staying with us. We are glad to know you have a pleasant stay. Please, be free to share comments about it. Regards

10/10 Excellent

Alice M., Goshen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff was amazing
Stayed 1 night in Sep 2023
Response from LJ on Sep 14, 2023
Dear Alice, thank you for staying at our JW Marriott Quito. We are glad to hear you have a pleasant experience. If you want to share more comments, please, feel free to share those with us. Kind Regards.

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How is possible that you did not accept to make a change of my reservation since the day before assassinated to a President candidate.Quito was not safe that why I want to change the reservation to another time. This is not my first time staying at the JW Marriot Quito. My next trip, I will not use the JW Marriot Hotel. Jaime Maldonado
Stayed 6 nights in Aug 2023
Response from LJ on Aug 31, 2023
Thank you for your comment. When we received the call from Orbitz/Expedia requesting a change of dates for this reservation, it was approved and we inform Orbitz/Expedia to proceed with the modification as the hotel can not make any alterations to reservations made thru Online Travel Agencies. Regards

10/10 Excellent

Gregory

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from LJ on Aug 25, 2023
Dear Gregory. Thank you for staying at the JW Marriott Quito. We are happy to know you have a pleasant stay, and we will like to hear your comments. Regards.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superlative hotel in Quito!
Perfect service, great food!
Stayed 2 nights in Aug 2023
Response from LJ on Aug 23, 2023
Dear Leo, thank you for your stay in our JW Marriott Quito. We are happy to know you had a pleasant experience. Please, let us know comments about your stay. Kind Regards.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitley say best hotel in quito! 5 star hotel in everybsense!
Stayed 2 nights in Aug 2023
Response from LJ on Aug 23, 2023
Dear Jonathan. Thank you for staying with us. We are happy to know you had a pleasant stay. Please, share some comments about your experience. Those help us to improve everyday. Regards.

10/10 Excellent

george t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful the staff was very nice and accommodating. The breakfast was terrific with several hot choices. The only negative was that the hotel is in an area not conducive to walking. That said we will stay there anytime we return to Quito.
Stayed 5 nights in Aug 2023
Response from LJ on Aug 16, 2023
Dear George T, thank you for staying with us. It was a pleasure to host you and we appreciate all your comments, they help us to improve our service. Kind Regards.

10/10 Excellent

Juan, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service Excellence
Stayed 2 nights in Aug 2023
Response from LJ on Aug 16, 2023
Estimado Juan, muchas gracias por hospedarte con nosotros. Apreciamos tu calificacion y queremos saber mas sobre tu experiencia. Por favor, ayudanos con comentarios que nos ayuden a mejorar nuestro servicio. Saludos Cordiales.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk people with a friendly and quick check-in and always available for any questions. I was really wow'd by the magnificent displays of roses throughout the large lobby area. Very large and lavish pool area. Clean, large, modern bed and bath with comfortable bed and pillows. I liked the small but very tasty breakfast area. Shops were great for souvenirs and ALL of my day tours picked me up in the lobby of the hotel.
Stayed 3 nights in Jul 2023
Response from LJ on Jul 31, 2023
Dear Laurie. Thank you for staying with us, and thank for all your comments, those helps us to improve our service everyday. We are glad to know you had a pleasant experience. King Regards

10/10 Excellent

Adolfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Stayed 2 nights in Jul 2023
Response from LJ on Jul 17, 2023
Dear Adolfo. Thank for staying with us. We are happy to know you enjoy your experience at the JW Marriott Quito. If you want to share more comments, please, let us know.Kind Regards.

10/10 Excellent

Eric, Clifton

Stayed 1 night in Jul 2023
Response from LJ on Aug 3, 2023
Dear Eric. Thank you for staying with us. We are happy to know you enjoy your experience and we want to know more about it. All your comments help us to improve our service. Regards.

8/10 Good

Rosanna

Liked: Staff & service
.
Stayed 3 nights in Jul 2023
Response from LJ on Jul 17, 2023
Dear Rosanna. Thank you for staying with us. We will appreciate if you share comments about your experience with us. Those help us to improve our service everyday. Regards.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
It was a one night stay. The check-in was quick and the room spacious and comfortable. In the morning, I asked about getting something small to eat, I was directed to the in-house bakery but given the wrong time by the man behind the front desk of when it opened.
Stayed 1 night in Jul 2023
Response from LJ on Jul 14, 2023
Dear Rick, Thank you for staying with. we are glad to hear you have a pleasant experience even if it was for one night. We appreciate all your comments, those help us to improve our service. Kind Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mattresses for long days as a tourist.
One of the best hotels I have ever stayed in! The first thing I want to point out is the mattress. Even though many international hotels, even expensive ones in Quito, have much firmer mattresses, this Marriott has the signature nice American type hotel mattresses. After two weeks on hard mattresses, my back and muscles were super thankful for this place. Upon arrival, you see bellmen with top hats and long tail coats. The entrance is covered and on a corner, setting the building apart. As you enter, everyone says "Bienvenidos." Efrain at the front desk was absolutely wonderful during our check in and check out process. Every worker is well dressed and very friendly, going out of their way to tend to you desires. Four restaurants onsite including their own where breakfast is served. Breakfast is worth every dime! If they have it available at check in, they may try to upsell your room. For $60 per night we received breakfast for two, a 10th floor larger room (versus 3rd floor, view is AMAZING), and access to the executive lounge. If you can do it, just say YES!
Stayed 2 nights in Jun 2023
Response from LJ on Jul 6, 2023
Thank you very much for your message. We apreciate your stay with us and we are happy to meet all your expectations. Our management will know all your comments. Best Regards