2 outdoor pools, sun loungers
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Reviews of Puerto Azul Hotel y Club Náutico

3.5 out of 5
Puerto Azul Hotel y Club Náutico
Cocal de Puntarenas, Puntarenas, Puntarenas

Reviews

7.6

Good

Rating 10 - Excellent. 232 out of 744 reviews" "
Rating 8 - Good. 246 out of 744 reviews" "
Rating 6 - Okay. 146 out of 744 reviews" "
Rating 4 - Poor. 63 out of 744 reviews" "
Rating 2 - Terrible. 57 out of 744 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Randy, carteret

Liked: Cleanliness, staff & service, amenities
The rooms didn’t have TV, kitchen appliances were limited at the suite. Pool chairs were broken plus minimum quantity available
Stayed 1 night in Mar 2024

8/10 Good

Sean, Salt Lake City

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

vanessa

Traveled with family and small children
Liked: Staff & service
the staff was friendly and responsive. the breakfast was typica costa rica, which was tasty. the property is more functional than polished. our room was clean, but sparse of character or color. so, if you're looking for polished, upscale this is not the stay for you. it was fine for us and the grandkids as we spent most of our time at the beach and in puntarenas town center.
Stayed 2 nights in Feb 2024

6/10 Okay

Erik, Berkeley

Liked: Cleanliness, staff & service, amenities
A decent place to stay if you have to be in Puntareans. Room needs better maintenance. Lots of little things wrong but usuable. The pool was quite nice. Has a good gym. Dinner at restaurant was very good. There were a lot of mosquitoes. They should work harder to control them. A lot of road noise on that side of hotel, pay more and stay on the marina side. Nothing in walking distance. Taxis were oddly expensive.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024

6/10 Okay

David, Calgary

Stayed 2 nights in Feb 2024

6/10 Okay

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
This would have been a nice hotel at one time but the pool and room are rundown. The immediate area around the hotel doesn’t look safe for tourists especially at night.
Stayed 2 nights in Feb 2024

4/10 Poor

Philip

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Jim

Traveled with partner
Disliked: Amenities
First the good part: Cindy, a member of the wait staff (at breakfast time) in the restaurant was attentive, professional, friendly, and a joy to know. That's the end of the good. Everything else was bad. We were a late arrival (11:30PM). We tried to call ahead of time (before 5PM), but no one answered the phone. When we arrived, at a non-manned reinforced gate with absolutely no signage or identification that we had even found the right place, we pressed the button at the entrance, and it was answered with chaotic background noise and speaking; no one even addressing us (in any language). After 2-3 minutes, we were about to leave, when the gate opened, and a security guard appeared. She presented us with the room key, and directed us to our room. So now the condition of the room: One of the two bathrooms had no soap, and did not smell clean. In the other, the sink didn't drain, the shower didn't drain, and the toilet ran until you manually lifted the handle. There was one towel provided, no hand towels, no wash cloths, and no floor mat towel. No one was in the office, so there was no one to call for the issues to be addressed (and perhaps move us to a more presentable and functional room). Apparently there was supposed to be a welcome card with this information, but there wasn't one. The room was hot, and the air conditioner was weak enough that it didn't get cool for more than an hour - well after we went to bed. Mgmt offered little empathy and no compensation.
Stayed 1 night in Feb 2024

2/10 Terrible

Justin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The pictures of the tall nice hotel posted in there ad is the property next door! Theirs is only 2 story’s tall and is very very dated. Noisy. Tv didn’t work. Shower didn’t drain. Overall not bad for the price but expected more.
Stayed 1 night in Feb 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Saúl Alexander

Stayed 1 night in Jan 2024

10/10 Excellent

Dirk

Stayed 1 night in Jan 2024

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value hotel for a 1 night stopover before we flew home.. Good location, secure site. It's a little basic. There is no lift. Breakfast was included , was very basic. Our one day by the pool was spoilt by continuous loud music from the bar competing with another residents boom box by the pool
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qualité service et emplacement
Stayed 2 nights in Jan 2024

8/10 Good

Tafari

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for family at the beach
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alonso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, nice location
Stayed 2 nights in Jan 2024

8/10 Good

robert

Stayed 3 nights in Jan 2024

10/10 Excellent

laurel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a few days and loved it there! The amenities offered are great, the staff was so helpful and friendly, the restaurant and bar was convenient if we didn’t feel like going out, and everything was kept clean throughout our stay. I would definitely stay here again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise in Punterenas
Puterenas is a busy port and not really a center for tourism. I reserved here as a halfway point from Tamarindo to Quepos. What a wonderful surprise. Beautiful large condo unit with fabulous views of the water and boats on both sides of the property. 2 great pools, full professional gym with all the machines and free weights, and a great little restaurant.
Stayed 1 night in Jan 2024

2/10 Terrible

Annette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No electricity
No electricity
Stayed 1 night in Dec 2023

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent overalll and not overpriced as many others are. Not much around to do unless you drive to beaches like hour hour and half away. or the lighthouse area like 30 mins away. Overall good value but not a 5 star place either. Rooms more than adequate and service is good as well. Do not do laundry there as you will be ripped off. The hotel subs this service out and they charge by the piece. I sent three small bags, perhaps the equivalent of 5 -7 lbs of assorted items and bill came back at $95 !!! Don’t do laundry there . Good breakfast included daily. Friendly staff .
Stayed 6 nights in Dec 2023

10/10 Excellent

Karla

Stayed 2 nights in Dec 2023

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

tara, Yakima

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures are ALL lies! This place was horrible! First of all our front door wouldn’t open, there was black mold on the walls, cold water only.. no hot water, bed was small and very uncomfortable, lumpy pillows. The reception and servicers were good. The food/ bar was decent, and you can tell they are trying, but overall the building is falling apart with lack of maintenance. It’s a dumpster fire. Would not recommend staying here!
Stayed 1 night in Dec 2023

2/10 Terrible

tqd

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Seif, EL CAJON

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only reason you want to stay here if you’re headed very very early in the morning to isla tortuga the place would be good for that purpose only! Because there is pretty much no other good options around! Literally the area is in a very rough place! Don’t walk anywhere forget going to the beach.. it’s not good ! The restaurants food is very poor( dinner) or lunch. But for breakfast it is actually not bad at all I was amazed, because I set my expectations so low when we had dinner there, the breaks turned out good! The place needs lots and lots of maintenance.. paint and complete renovation! From outside and inside .. it may have good potential if they fix it up. The pool is okay but even the pool looks in a poor condition.. everything is really outdated and worn out inside out… the people and the staff are super nice and pleasant so at least they have that. Hopefully they fix it up … and I may return .
Stayed 2 nights in Dec 2023

2/10 Terrible

Niss

Stayed 1 night in Dec 2023

2/10 Terrible

evelyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in total disrepair. Many things, old, broken and not repaired. Food at restaurant old and tasteless. Breakfast was just Gallo Pinto and scrambled eggs. Hard to get a cup of coffee and no juice. Overall everything was old dirty out of date and pretty gross. We stayed here a couple years ago and it was wonderful. I’m not sure what happens if the owners changed or just decided to give up on repairs and training of staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a really nice place to stay Very comfortable and clean
Stayed 4 nights in Dec 2023

6/10 Okay

Samuel

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
disappointed
my room floor was terrible and the second floor hallway very bad flooring, it does need to be replaced. most of the lights not working in the room and the door for the balcony did not lock. the first floor and lobby and restaurant perfect, the swimming pool clean and very nice
Stayed 2 nights in Dec 2023

10/10 Excellent

LUIS DIEGO

Stayed 1 night in Nov 2023

10/10 Excellent

Omar

Traveled with family and small children, Traveled with family
The staff was super helpful. Much better than in USA. They went above and beyond to help me visit the nearby Tortuga Island. Breakfast options were somewhat limited but everything was delicious. Wifi worked well and we all had a great night’s sleep. Will definitely use this hotel again for any return trip to Puntarenas.
Stayed 1 night in Nov 2023
Response from Carlos on Nov 28, 2023
Dear Omar,Thank you so much for taking the time to share your experience at our hotel. We're delighted to hear that our staff made a positive impression on you and that you found them to be super helpful. It's always our goal to go above and beyond to assist our guests.We appreciate your feedback on the breakfast options, and we'll certainly take that into consideration as we strive to enhance our offerings. It's great to know that despite this, you found everything to be delicious. We look forward to welcoming you back for any future trips to Puntarenas. If

6/10 Okay

Johan, Curridabat

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Its a very old hotel with prices of a boutique hotel. No hot water, need painting, safe was not working, rooms need to be fixed

10/10 Excellent

Alfonso

Stayed 3 nights in Nov 2023

6/10 Okay

gabriel

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Pocos productos a disposición para el consumo ... No habia sirope para copos No habia Gin Soda Almohadas con mal olor . Se solicitó el cambio y se realizó inmediatamente
Response from Carlos on Nov 14, 2023
Hola Gabriela, Saludos desde Puerto Azul. Lamentamos mucho si algunas cosas no han salido como usted lo esperaba. Me alegra mucho que sus problemas hayan sido resueltos en el sitio. Sinceramente,

6/10 Okay

Roger

Business traveler, Traveled with partner
Liked: Staff & service
Good place to sleep when working not for holidays
Stayed 1 night in Oct 2023
Response from Carlos on Nov 14, 2023
Hola Roger, Thank you for your review. Yes, our hotel is located in the city of Puntarenas, lots of people come here to conduct business or to vacation visiting the beautiful islands in the Gulf of Nicoya. Sadly a one night stay is not enough to truly unwrap the beauty of Puntarenas and Nicoya

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carlos on Oct 16, 2023
Hola Dana, Thank you so much for your rating. We are truly happy you had a good time in Puerto Azul and Puntarenas

8/10 Good

Berlioth, Stuart

Liked: Amenities
Loved the view from the apartment, staff is very attentive, place is clean will recommend it. Only observation, breakfast could improve with better food but ok! Thank you
Response from Carlos on Oct 10, 2023
Hi Berlioth, Thank you for sharing your thoughts. We will keep an eye out for our breakfast and definitely improve it.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Carlos on Oct 10, 2023
Hi Gene, thank you so much for taking the time to rate your stay at Puerto Azul. This will help other travelers to find us and have a good time in Puntarenas.

8/10 Good

Brian

Stayed 1 night in Sep 2023
Response from Carlos on Oct 10, 2023
Hola Brian, Gracias por compartir su experiencia en Puerto Azul y Puntarenas

6/10 Okay

INES

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Carlos on Oct 10, 2023
Hola Ines, Hemos recibido su evaluación. Esperamos que haya tenido una buena experiencia en nuestro hotel

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Carlos on Oct 10, 2023
Hi, thank you for your rating.

8/10 Good

Gladys

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Carlos on Oct 10, 2023
Hola Gladys, Espero que esten muy bien. Les agradecemos el haber tomado el tiempo de evaluar su estadía en nuestro hermoso hotel. Esperamos verlos de nuevo en el futuro

8/10 Good

Victor

Liked: Cleanliness, staff & service
Los pisos deben ser renovados. Las lámparas laterales de la cama no trabajan. La ducha no desagua correctamente.
Stayed 2 nights in Aug 2023

6/10 Okay

jimmy, SILVER SPRING

Traveled with group
Liked: Cleanliness
The employee's was not friendly. Didn't stay my whole stay booked Somewhere else after 2 days
Stayed 3 nights in Jul 2023

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made me feel like I was home. Stunning views. Peaceful.
Stayed 2 nights in Jul 2023
Response from Carlos on Aug 16, 2023
Hi Hilario, Greetings from Puerto Azul. It is nice to get somewhere that makes you feel at home or a home away from home. Thank you so much for sharing your experience.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

WILNER

Traveled with family
Excelente atención e Instalaciones
Las instalaciones en general superaron mis expectativas, a mi hija le gustó tanto que me pidió celebrar ahí su cumpleaños, la atención del personal es muy excelente
Stayed 1 night in Jul 2023
Response from Carlos on Aug 16, 2023
Hola Wilner, Saludos desde Puerto Azul. Estaremos encantados de recibirlos nuevamente, en especial si es para celebrar con sus personas más queridas el cumpleaños de su hija. Por favor si tiene alguna consulta no dude en hacernos saber.