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Reviews of Hotel Terminus Puigcerdà

2 out of 5
Hotel Terminus Puigcerdà
Plaça de l'Estació, 1, Puigcerda

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 89 reviews" "
Rating 8 - Good. 39 out of 89 reviews" "
Rating 6 - Okay. 10 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bo-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay
The room is very clean, service is good and perfect location jist opposite to the train station. Sound proof of the room can be improved, overall very satisfied.
Stayed 2 nights in Aug 2020

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Oscar the Grouch's home away from home
Staff is pretty gruff. At check in, they could not find my reservation. I had to call hotels.com customer support to sort it out. During the stay, I was ignored at the desk and restaurant. Housekeeping neglected to clean my room. Employee seemed upset with me when I tracked them down to tell them. Car park is street parking. Maybe difficult to find parking during peak travel dates. Hotel is very covenient to train station. You will have train noise. Room was clean, but walls thin and door to room very flimsy. Could hear people in other rooms, hallway and outside on street.
Stayed 2 nights in Feb 2020

10/10 Excellent

Arjen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Very neat, well equipped room. All essentials there, shower well done. Sound insulation well done! Very calm from inside and outside.
Stayed 2 nights in Dec 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Willy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable todo el personal del hotel, cabe mencionar el gran trabajo del señor de mantenimiento Felipe muy amable y trabajador, ha sido un gusto. Gracias.
Stayed 1 night in Feb 2024

10/10 Excellent

Jesús M

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien.
Stayed 5 nights in Jan 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ma. Jesús

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Surprenant
Le matelas était un peu dur ce qui nous a convenu moyennement pour le confort du dos. Pas de peti déjeuner disponible sur place. Nous sommes allés au bar Terminus mais les prix nous ont paru excessifs.
Stayed 1 night in Sep 2023

6/10 Okay

Gabriela

Liked: Property conditions & facilities
La habitación pequeña, pero limpia y actualizada. Sin aire acondicionado. El resto de instalaciones, mucho por mejorar.
Stayed 1 night in Aug 2023

4/10 Poor

Victor

Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Juan Ramon

Stayed 1 night in Jul 2023

6/10 Okay

H

Liked: Cleanliness, property conditions & facilities, room comfort
Arnaque
Au moment du paiement sur place l'hôtel m'a facturé 12e de plus pour une chambre avec lit double. Je me suis aperçu sur mon relevé de compte que l'hôtel l'avait débité en plus du prix de la chambre 46 euros. Pas de réponse de l'hôtel a les mails, cela fait 2 semaines que j'attends un retour du site hôtel.com. a suivre....
Stayed 1 night in Jul 2023

8/10 Good

Elena

Stayed 1 night in Jul 2023

4/10 Poor

Yngve

Stayed 1 night in Jul 2023

10/10 Excellent

Esther

Liked: Staff & service, property conditions & facilities
Muy correcto y bien ubicado.
Stayed 2 nights in Jul 2023

8/10 Good

JOAQUIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Acogedor y el personal muy amable
Stayed 2 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

philippe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Étape simple mais suffisante
Stayed 1 night in May 2023

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Étape simple
Stayed 1 night in Mar 2023

10/10 Excellent

philippe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No problème
Stayed 1 night in Mar 2023

6/10 Okay

Lidia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Más o menos era lo que me esperaba por su precio, sólo comentar que la hora de entrada era a partir de las 12:30 y al llegar nos dijeron que no es hasta las 14:00 no es que sea un problema pero si lo sabes te organizas de otra manera
Stayed 1 night in Feb 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Hôtel très bien , propre, confortable, accueil charmant !
Stayed 1 night in Feb 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super amables y una habitación muy cómoda. Muy cerca a la estación de tren
Stayed 1 night in Feb 2023

8/10 Good

Abdessamad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bueno limpio tranquilo y céntrico,muy buena estancia
Stayed 1 night in Oct 2022

8/10 Good

Jean luc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenable
Stayed 1 night in Sep 2022

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Alberto on Aug 31, 2022
Buenos días Juan, gracias por compartir tu reseña. Estamos encantados de que hayas quedado satisecho con tu estancia en nuestro Hotel. Un saludo!

10/10 Excellent

guillem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Net, nou, tot correcte
Stayed 1 night in Aug 2022

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
Hotel bien ubicado
Hotel pequeño, con habitaciones pequeñas pero suficiente para ir solo a dormir. Bien ubicado, y fácil para aparcar
Stayed 1 night in Jun 2022
Response from Alberto on Jun 27, 2022
Estamos muy contentos de tu positiva opinión. Nos tomamos muy en cuenta todos vuestros comentarios para mejorar día tras día. Esperamos verte de nuevo pronto. Un saludo.

10/10 Excellent

Hajar

Stayed 1 night in Mar 2022

8/10 Good

Mireille

Liked: Cleanliness, property conditions & facilities, room comfort
Bon sejour
Chambre sobre mais tres propre Bon accueil
Stayed 1 night in Feb 2022

8/10 Good

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Enric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desde mi balcón.
Habitación.
El hotel.
Stayed 1 night in Feb 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Berta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel calidad precio, bien comunicado
Buen hotel centrico al lado estación y ascensor que te lleva al casco antiguo a 100 metros
Stayed 2 nights in Oct 2021

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel très correct
Hôtel très convenable et literie agréable. Chambre propre et saine tout ce que l'on demande d'un hôtel de passage en somme.
Stayed 2 nights in Oct 2021

8/10 Good

Pere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Alba

Traveled with family
Liked: Cleanliness, room comfort
Bien situado
Un hotel acogedor, pero hoy en día hace falta una nevera en la habitación, como mínimo. El olor del bar que tienen a la planta baja, sube hasta la habitación, en algun momento es desagradable.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Maxime

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Personal muy agradable
Stayed 1 night in May 2021

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy céntrico y el servicio acogedor.
Stayed 1 night in Apr 2021