Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Hacienda de Vallarta Centro

3 out of 5
Hotel Hacienda de Vallarta Centro
Insurgentes 322 Colonia Emiliano Zapata, Puerto Vallarta, JAL

Reviews

6.8
Rating 10 - Excellent. 216 out of 975 reviews" "
Rating 8 - Good. 301 out of 975 reviews" "
Rating 6 - Okay. 220 out of 975 reviews" "
Rating 4 - Poor. 119 out of 975 reviews" "
Rating 2 - Terrible. 119 out of 975 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jarret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for activities in the zona romantica. AC worked well, daily room service, front desk staff were friendly and helpful. Only one key per room which was an inconvenience. Also WiFi barely worked. But a great option if your budget conscious and spending most of your time out and about.
Stayed 7 nights in May 2024

6/10 Okay

HERB, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Jason

Stayed 5 nights in Feb 2024

2/10 Terrible

Grethel Rodriguez

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay at this property again unfortunately. The first room we were given had cockroaches which I went down to front desk to let them know. The guy who was working the front desk was asleep and snoaring as I was waiting in the lobby for about 20 minutes. He finally had came out and apologized according to him it had been a long night. I got the room changed 3 times and all three times, there were cockroaches in every single room. Complete infestation in the hotel. According to front desk staff, they sprayed and we would see dead ones however all the ones we saw were very alive and in the crevices of the bed, and the dressing cabinets. Soo gross!!
Stayed 7 nights in Apr 2024

8/10 Good

Emily

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything is great for the price. Front rooms are VERY loud during the night and early morning.
Stayed 3 nights in Apr 2024

8/10 Good

Gary, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff in general was very good. My particular house keeping person did not do her job very well and even did nothing some days. I made the front desk aware of the situation and they were surprised because the house keeper had signed off as doing the work.
Stayed 14 nights in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a 5 star resort but it’s really budget friendly if you don’t need all the finer things on vacation.
Stayed 4 nights in Apr 2024

6/10 Okay

Reyco Bayot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was good Location but the wifi is very poor. I was travelling for 5 days and hoping that I could still work and open my email during the night, the walkroom pipe smelled so bad.
Stayed 5 nights in Mar 2024
Response from Reservations on Apr 13, 2024
We appreciate your comments we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you againt in this your home

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservaciones on Apr 10, 2024
Agradecemos sus comentarios y los tomaremos en cuenta para mejorar nuestro servicio, los esperamos nuevamente en esta su casa

10/10 Excellent

Frank Wright

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just 3 blocks to the beach. You definitely get your steps in if youre on the top floor but i didnt mind that. Rooms are good size and pool area is nice. Staff was friendly and efficient. Definitely recommend for price and location
Stayed 7 nights in Feb 2024
Response from Reservations on Apr 6, 2024
Thank you very much, we appreciate your commets, we hope you enjoyed a pleasant stay and we hope to see you again in this your home

6/10 Okay

LUZMARIA

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was not at all the way it showed in the pictures. The swimming pool was only a bit bigger than a large jacuzzi and there was barely any room to sit around it. Little sun hit it because it was surrounded by the rooms that were 5 floors. There was no elevator and we were on the 4th floor. No one helped with suitcases , we had to carry them all the way up and down. We only received two towels and we had to trade them in if we wanted new clean ones. We had to pay a deposit for the remote control to the tv. A good thing was that it was close to the beach and we didn't have to stay in much, except after walking around, we definitely were not happy to walk up four floors after a tiring day walking already,
Stayed 2 nights in Mar 2024
Response from Reservations on Apr 6, 2024
We appreciate your commets, we will take them into account to improve our service

4/10 Poor

Ryan

I have a room by the street and it’s very loud. Pillows suck too.
Stayed 1 night in Mar 2024
Response from Reservations on Mar 29, 2024
We appreciate your comments, we will take them into account to improved our service, thank you

6/10 Okay

Phetnikone

Traveled with partner
Liked: Staff & service
Close to bus stop to Boca De Tomatlan. Walking distance to food, beach, and shops
Stayed 1 night in Mar 2024
Response from Reservations on Mar 28, 2024
We appreciate your comments and we hope you enjoyed a pleasant stay and hope to have you again in this your home

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was good. Very noisy and very no frills so prepare for that. Would be great if closets could be added to room to hang things and hand towels be given. Priced right for budget hotel.
Stayed 7 nights in Mar 2024
Response from Reservations on Mar 27, 2024
We appreciate your comments and we will take them into account to improve our service, we hope you enjoyed a pleasant stay and we hope to have you again in this home.

6/10 Okay

Reba

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The rooms did not have a mini-fridge, despite what the photos show online. The pool is in the shade with no sunlight, so its very cold no matter how warm the weather is outside. We were on the 4th floor - so 61 steps up and down throughout the day was a trial all on its own!
Stayed 7 nights in Mar 2024
Response from Reservations on Mar 27, 2024
We appreciate your comments and we will take them into account to improve our service,

4/10 Poor

Doug

Disliked: Property conditions & facilities
Old.
Stayed 1 night in Mar 2024
Response from Reservations on Mar 27, 2024
We appreciate your comments and we will take them into account to improve our service, we hope you enjoyed a pleasant stay and we hope to have you again in this home.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservaciones on Mar 22, 2024
Agradecemos sus comentarios los tomaremos en cuenta para mejorar nuestro servicio y deseamos que haya disfrutado de una estancia placentera, lo esperamos nuevamente en esta su casa

6/10 Okay

Shawn W

Liked: Cleanliness, staff & service
Clean and friendly hotel. Some of the bathrooms are cramped and difficult to use. Signs of mould/water leak in bathroom, safes did not all work, no lounge chairs to get sun on the decks, and the close proximity to highway and bars can make some rooms louder than others. Location is great for entertainment,24 hr desk, and lovely staff.
Stayed 10 nights in Mar 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

2/10 Terrible

Rey, West Sacramento

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rules about friends visiting TOO RESTRICTIVE and ridiculous! Also they tell you to bring back ONLY the TV remote to get back your deposit when you first check in. Then when you check out they stress you out by saying we also need the remote control for the AC!!! I mean seriously???!!!! — what freaking crazy tourist would want to steal a very old/defective TV remote or AC unit remote control??!!! Then they say — you must wait longer for our staff to check to make sure you did not take our towels! OMG?! Who would want to take your VERY OLD, TORN, fading, stained-looking towels??!!! Such a ghetto hotel! It should be called Hotel Hacienda Ghetto Motel for desperados! :( Never ever staying there again and EXPEDIA should be penalized for adding such a hotel on its list of choices !!!
Stayed 8 nights in Mar 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

10/10 Excellent

Brian

I was nervous because the hotel is on a busy street, but I lucked out with a room at the back and it was great. You can’t be anywhere in the middle of Zona Romantica that won’t be noisy. It is an old, economy hotel, but it’s clean and my room was very comfortable. And the staff were friendly and very helpful.
Stayed 7 nights in Mar 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, room was very clean. If you prefer a quieter vacation this area can be a little loud. All and all, I would recommend!
Stayed 14 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 6 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

10/10 Excellent

Kerin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, bring earplugs, a very busy road
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

8/10 Good

robert

Liked: Cleanliness
Clean safe economy hotel
Clean well maintained older hotel in the romantic zone of PV. There is no handicap access and stairs to the upper floors. The hotel room was on the upper floor but there is still frequent road noise from traffic and nearby clubs. The staff is friendly. The room has basic amenities such as soap and shampoo. The bed and pillows are adequate with moderate to firm support. It is a clean safe hotel at a decent price
Stayed 1 night in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old building and the rooms are quite small, beds hard, water cold, walls thin, etc. Nothing unusual for the area and the views are very pretty. It's a really cute place for the location and price. Would recommend.
Stayed 1 night in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

4/10 Poor

ANDREA

Disliked: Cleanliness, staff & service, amenities
The room was dirty when we first arrived; used nasty bandaid on the floor, and there was a ton of dirt and long black hairs on the floor. I had purchase a broom to get all the gross off the floor. The bathroom smelled horribly of urine and even a bottle of bleach didn’t help much. It was extremely noisy due to being right on 200! Earplugs helped a little but had a horrible time sleeping the week I was there. Will not stay here again.
Stayed 8 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

10/10 Excellent

Robert Charles, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the budget minded traveller this hotel is an excellent option in a great location. The staff were very friendly and always helpful. The hotel is very clean and has two very nice outdoor patio space on levels 3 and 4. One of the nicest things is for the first time ever over the years I’ve been travelling to PV I had a hot shower every single time, and the water pressure was excellent too!
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service.

8/10 Good

Jerald, East Wenatchee

Traveled with partner, Traveled with family
Liked: Amenities
Clean. Several nice areas to sit outside your room.
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

6/10 Okay

Terry

Traveled with group
Liked: Staff & service
Great but…
Hotel was ok. Mold in shower. Towels & sheets very clean. Help was very friendly. Liked that they had filtered water. Chairs but no table in room. No hooks or rods to hang clothes or wet towel. Great location. Great price.
Stayed 5 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

2/10 Terrible

Diego

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old. Narrow hallways. No hand towel in room. Bathroom full of small flies. Hard beds. Only good thing was free bottled water.
Stayed 1 night in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

8/10 Good

James

Liked: Cleanliness, amenities
For what you pay its worth the money. Just remember you get what you pay for. Hotel is close to what ever its you need. To bad they dont have a bar or restaurant on site as they have more then enough room to do so.
Stayed 9 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent. Avoid staying street side if you can. It was very noisy. Choose an inside room. The shower was amazing. Hot water and high pressure. It would be great if the room had a refrigerator but I knew it didn’t when I booked. Friendly staff. 1 outlet in the room to charge my phone and that was next to the door. An inside room and a mini fridge would have made it much better for me.
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

10/10 Excellent

Mark A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in that area. I would be glad to stay there again.
Stayed 7 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

2/10 Terrible

Hope

Disliked: Cleanliness, staff & service, property conditions & facilities
I want a refund on my stay the hotel Was nothing like the photos and rooms where gross there was no wifi at all when it says there was the staff was very rude they tried to steal my medical perception glasses the hotel was dirtyy I will never be coming back there
Stayed 4 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
they tried to make me pay for towels that were dirty
Stayed 2 nights in Feb 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

6/10 Okay

omar

Stayed 6 nights in Jan 2024
Response from Reservaciones on Mar 22, 2024
Agradecemos sus comentarios los tomaremos en cuenta para mejorar nuestro servicio y deseamos que haya disfrutado de una estancia placentera,

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed. Special kudos to Luis, Claudia, and Sergio. Appreciate lock boxes in the rooms, excellent wi-fi reception, and constant hot water. Very attentive to all my needs.
Stayed 28 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

4/10 Poor

PAUL

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend double room. Tons of stairs and dark and tiny room. We ended up leaving without staying night. Although passing a couple larger room they looked much better. Not a $85 room a night. More 30-40 range at best.
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

2/10 Terrible

Scott

Disliked: Amenities, property conditions & facilities
Staff were friendly, if they weren’t sat on the stairs talking VERYA LOUDLY outside peoples rooms.
Stayed 10 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

4/10 Poor

Leigh or Paula

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful pool, lots of street noise, very pleasant staff,
Stayed 1 night in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

2/10 Terrible

John

Stayed 1 night in Feb 2024
Response from Reservaciones on Mar 22, 2024
Agradecemos sus comentarios los tomaremos en cuenta para mejorar nuestro servicio

4/10 Poor

Diane

Traveled with partner
Liked: Staff & service
The room was not what was expected or as shown in photos. It was over priced for the tiny room we were given on the third floor and no elevator. Staff was pleasant and very helpful. Central location and close to walking to the beach.
Stayed 1 night in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed watching the traffic people walking. Close to what we wanted
Stayed 26 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

6/10 Okay

Barry, Toronto

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice staff, and public areas of hotel are fine and look very promising, but work needed in rooms proper. In my case - old furniture, floor needed a thorough cleaning and reglazing, door frames (and vent outside from bathroom) needed repair and refinishing and all doors needed replacement. Main door to room lacked additional security. Shower head not working properly.
Stayed 7 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, we will take them into account to improve our service and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very authentic casa style. No elevator but worth the steps. Great location and an amazing staff
Stayed 3 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, wand we hope you enjoyed a pleasant stay, we hope to see you again in this home.

6/10 Okay

Gloria

Liked: Staff & service
Disliked: Amenities
Friendly staff. Convenient for restaurants , shopping, lots to see
Stayed 7 nights in Jan 2024
Response from Reservations on Mar 22, 2024
We appreciate your comments, and we hope you enjoyed a pleasant stay, we hope to see you again in this home.

8/10 Good

Roberto

Stayed 2 nights in Jan 2024
Response from Reservaciones on Mar 22, 2024
Agradecemos sus comentarios y deseamos que haya disfrutado de una estancia placentera, lo esperamos nuevamente en esta su casa