Dear Tigran Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear Andrey Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your experience with us did not meet your expectations regarding the fruit. The satisfaction of our guests is of utmost importance to us, and we take your comments very seriously.We want to assure you that we will work hard to resolve any food-related issues so that all of our guests enjoy a satisfying dining experience during their stay with us.We hope to have the opportunity to welcome you again in the future to provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Monique Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Cameron Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We are delighted to read your positive comments about our staff. At our hotel, we strive to provide a friendly and welcoming service, and we are pleased to know that our team met your expectations.We look forward to having the pleasure of welcoming you back in the future and providing you with more memorable experiences.Best regards

Dear Samantha Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret that your experience at our hotel did not meet your expectations. Cleanliness and hospitality are fundamental pillars of our service, so your impressions are important to us. We will take immediate steps to address the cleanliness issues and ensure that our facilities are spotless for all our guests. In addition, we will be reviewing our guest care protocols to ensure that all of our staff is trained to provide friendly and attentive service at all times.Regarding entertainment, we appreciate your comments and will take them into consideration to improve our activity offerings and ensure that there are fun and varied options for all of our guests.We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear JosephThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to know that we were able to quickly resolve your concerns and improve your experience during your stay with us. Our goal is to ensure that each of our guests enjoys a comfortable and pleasant stay, and we are pleased to know that we were able to make this possible for you by changing your room to one with a more pleasant view.We greatly appreciate your comments and your recommendation to book a standard room for those looking to enjoy the ocean and pool views. We will take your suggestions into consideration to further improve our guests' experience in the future.We look forward to having the pleasure of welcoming you back in the future and providing you with another memorable experience. Best regards

Dear MeganWe thank you very much for choosing us for your vacation, we are sorry to know that your rating of us has been negative, we would have liked to have gotten closer and improved your vacation experience.We look forward to welcoming you again and providing you with a much more memorable stay. Kind regards.

Dear Elena Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear David We would like to thank you for the wonderful comment that we shared after your recent visit to Crown Paradise, we are delighted to know that we have exceeded your expectations and to know that you have enjoyed every detail of your stay.We hope to have the pleasure of being your hosts again soon on your next vacation.Kind regards

Dear Alanna Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to know that you highlighted the friendliness and professionalism of our staff, particularly Andrea at the buffet, and Johnny and Paola at the activity pool. We are proud that our team contributed to making your experience memorable.We are also glad that you enjoyed our convenient location, close to the marina and the Puerto Vallarta boardwalk. We are delighted that you were able to take advantage of the various activities both at the resort and in the surrounding area.We regret your impressions about our facilities and want to assure you that we are committed to the constant improvement of our resort. We will take steps to address the issues you mention, including the renovation and maintenance of our common areas and pools to ensure a more pleasant and updated environment for our guests.Regarding the gastronomic offerings, we regret that you were not completely satisfied with the variety and quality of our buffet and snack bar options. We take your comments into consideration and will be reviewing our menus to improve the culinary experience of our guests.Regarding the reservation system for our restaurants, we regret that you experienced inconveniences and we will be reviewing our procedures to make them more accessible to all our guests.Regarding the family rooms, we regret any inconvenience you have experienced with the location and layout. Your feedback is valuable to us and will be considered in our efforts to improve our guests' experience.We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Jeffrey Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We would like to express our sincerest apologies for the unsatisfactory experience you had with our housekeeping team during your stay at our hotel. Your comments are extremely troubling to us, as they do not reflect our service standards at all.We are sorry to hear that the attitude and behavior of our housekeeping staff was not appropriate. We take your comments very seriously and will take immediate steps to address this issue. We will review and reinforce our training procedures to ensure that our staff understands the importance of courtesy, efficiency and clear communication with our guests at all times.We deeply regret that your experience was marred by these circumstances and fully understand how this may have affected your perception of your stay with us.We would welcome the opportunity to host you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Best regards

Dear BhagyaRaj Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We regret that some areas of our property did not fully meet your expectations. Regarding your impressions about the age of our facilities, we assure you that we are constantly evaluating and planning improvements to ensure that our guests enjoy a comfortable and satisfying experience in a renovated environment.Regarding the food, we are sorry to hear that it did not live up to your expectations, we will share your impressions with our food and beverage team to be taken into account for the implementation of improvements in our gastronomic offerings.On the other hand, we are very happy to know that you enjoyed the hospitality and service provided by our staff. Our team constantly strives to provide attentive and enjoyable service to make each guest feel special and welcome.We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Daniela Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations.The cleanliness and maintenance of our rooms are of the utmost importance to us, and it is unacceptable that you found bugs and experienced inconveniences with cleanliness. We offer our sincerest apologies for any inconvenience this has caused and assure you that we will take immediate steps to address these issues and ensure that they do not reoccur in the future.Regarding language, we understand the importance of effective communication and apologize if we did not meet your expectations in this regard. We will review our training procedures to ensure that our staff is better prepared to serve our English-speaking guests.Your safety and well-being are our primary concerns, and we want to assure you that we will work diligently to address all of the situations you mentioned.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Best regards

Dear WarrenThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We sincerely regret to hear that your culinary experience at our hotel did not live up to your expectations. The gastronomic satisfaction of our guests is of utmost importance to us, we will share your impressions with our food and beverage team so that they can be taken into account for the implementation of improvements in our gastronomic offerings.We hope to have the opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Best regards

Dear Andrew Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We regret that your experience was not completely satisfactory and that you considered it not ideal for couples.We strive to offer a welcoming and diverse environment that meets the needs of all our guests, whether they are couples or families, which is why we have a family hotel Crown Paradise Club and an adults only concept Crown Paradise Golden.Regarding the quality of the food, we regret that it did not meet your expectations. The dining satisfaction of our guests is a priority for us, and we will take your comments into consideration to improve our culinary offerings and ensure a more satisfying experience in the future.We are glad that you found the adults-only gold side of the resort to be worth the extra money, especially in terms of food and beverage. We value your impressions and will keep them in mind as we continue to improve our offerings and services.We look forward to having the pleasure of hosting you again in the near future and providing you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Best regards

Dear Jeffrey Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear Yolanda Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are pleased to know that our staff was able to provide you with exceptional service and that you were able to enjoy the beautiful surroundings we offer.We strive to ensure that every guest feels welcome and cared for during their stay. Your words motivate us to continue working to maintain our high standards of service and to create unforgettable moments for our guests.We look forward to having the pleasure of welcoming you again in the future and providing you with another memorable experience.Best regards

Dear Valeria Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are pleased to hear that you enjoyed our excellent location, with access to beautiful beaches and the convenience of being close to the cruise ship terminal. It is also great to hear that you appreciated the proximity to two shopping centers and an artisan market, which certainly added value to your stay.We look forward to having the pleasure of hosting you again in the near future and providing you with more memorable experiences.Best regards

Dear Logan Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear SandraThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are pleased to know that you enjoyed the quality of our food and the service offered by our staff. However, we sincerely regret to hear that the cleanliness and facilities in some areas were not up to your expectations.We take your impressions very seriously and want you to know that we are committed to improving and maintaining our facilities to ensure a more pleasant experience for all our guests. Your feedback helps us to identify areas of improvement and take immediate corrective action.We have forwarded your impressions to the maintenance and housekeeping team to take corrective action in a timely manner. We will strive to ensure that all rooms and common areas are in the best possible condition for future guests.We look forward to the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Alvin Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are pleased to hear that you enjoyed your time exploring both the beach and the city during your stay at our hotel. We are located in a prime location that offers easy access to a variety of local attractions, and we are glad you were able to take full advantage of this.We look forward to having the pleasure of welcoming you back in the near future and providing you with more memorable experiences.Best regards

Dear Robert Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations. We regret to hear your impressions about the room. We strive to provide a clean and welcoming environment for all our guests, and we are very sorry that it was not your experience, we will take your comments into consideration to address the issue with our housekeeping and maintenance team to implement improvements as needed. Regarding the balcony, we regret any inconvenience caused by its location. We will take steps to address any cleanliness issues and ensure that our outdoor areas are pleasant and comfortable for all of our guests.We completely understand your decision not to stay overnight, and regret that we did not meet your expectations on this occasion. We hope to have another opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Darren Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We appreciate your kind words and are pleased to hear that you enjoyed your stay with us. We pride ourselves in offering excellent value for money and a convenient location for our guests.We take your impressions of the condition of the hotel seriously, and want to assure you that we are committed to keeping our facilities fully functional and comfortable for all of our guests. We value your feedback and will keep it in mind as we continue to improve and renovate our hotel.We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Best regards

Dear Carlos Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to hear that overall your stay was pleasant.We take your impressions about maintenance seriously and are committed to improving in this area. Our goal is to provide a comfortable and welcoming environment for all of our guests, and your comments help us identify areas where we can make improvements.We look forward to the opportunity to welcome you back in the future to provide you with an even more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Sean We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear FarhiyaThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very happy to hear that you enjoyed your stay with us and that the staff contributed to making your vacation a magnificent experience. We value your kind words and take pride in knowing that our team exceeded your expectations.We appreciate your comments about the buffet food and we take note of it in order to continue to improve and meet the needs of all our guests, including the most demanding ones.Regarding the currency exchange issue, we will take your comments into consideration to provide a more convenient experience for our guests.We are delighted that you felt safe and welcome during your stay. Safety and hospitality are our top priorities.We look forward to having the pleasure of hosting you again in the near future and providing you with an even more memorable experience. Best regards

Dear Tiffany Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very pleased to know that you enjoyed the options and locations we offer, as well as the children's water park and the various activities we provide for their entertainment.We are sorry to hear that you were not completely satisfied with our dining reservation system. We apologize for any inconvenience this caused during your stay. We will take your feedback into consideration to evaluate and improve our reservation system to ensure a smoother and more satisfying experience for our guests in the future.We are glad to hear that you enjoyed our buffet and were impressed with the quality and variety of our dining options. We also appreciate your compliments on the breakfast and the food served between meals.We sincerely appreciate your willingness to highlight both the positives and areas needing improvement at our property. We look forward to having the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Best regards

Dear Brittany Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards

Dear Florenciano Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear Malika Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear Luis Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations. We sincerely regret that you experienced situations that do not reflect our standards of service and quality.We are committed to investigating the circumstances surrounding your interaction with our staff and providing the additional training necessary to ensure that our entire team provides friendly, courteous and professional service at all times.In addition, we have taken note of the technical issues in your rooms and will actively work to resolve them as soon as possible. We are very sorry for the inconvenience these problems have caused during your stay.Regarding the beach situation, we would like to sincerely apologize for any inconvenience you experienced due to the presence of trash. The cleanliness and maintenance of our facilities are of utmost importance to us, and we will take extra measures to ensure that the beach is kept in optimal condition. We hope to have another opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear JudithThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are very happy to know that you enjoyed various aspects of your stay at our hotel. It is a great satisfaction for us to know that you enjoyed our delicious food as well as our beautiful facilities, including the pool and the beach. We are also pleased to know that our location has contributed to make your experience even more pleasant.We look forward to having the pleasure of welcoming you again in the near future and providing you with more memorable experiences. Best regards

Dear Daniel,We appreciate you choosing us to spend your holiday at our Crown Paradise Club Puerto Vallarta hotel, as well as your detailed comments and taking the time to rate your experience at our hotel.We are glad to hear that you enjoyed the pool activities during your stay. We strive to provide our guests with a variety of fun and entertaining activities to enhance their experience. We hope to have the opportunity to host you again in the future and provide you with an equally memorable stay.Best regards.

Dear Cherie We would like to thank you for the wonderful comment that we shared after your recent visit to Crown Paradise, we are delighted to know that we have exceeded your expectations and to know that you have enjoyed every detail of your stay.We hope to have the pleasure of being your hosts again soon on your next vacation.Kind regards

Dear Karla,We appreciate you choosing us to spend your holiday at our Crown Paradise Club Puerto Vallarta hotel, as well as your detailed comments and taking the time to rate your experience at our hotel.We are very sorry to hear that your experience at our resort did not live up to your expectations and that you found some of our facilities to be outdated and substandard. Your comfort and satisfaction are of the utmost importance to us, and I am very sorry that your room did not meet your standards of comfort and safety.We fully understand your decision to seek alternative accommodation and regret that we did not meet your expectations from the outset. We take your comments very seriously and will look for opportunities to improve and ensure a more satisfactory experience for our guests in the future.We hope to have the opportunity to host you again in the future and provide you with a thoroughly memorable stay.Best regards.

Estimado Michelle,Agradecemos que nos haya elegido para pasar sus vacaciones en nuestro hotel Crown Paradise Club Puerto Vallarta, así como también agradecemos sus comentarios detallados y sus calificaciones sobre su experiencia en nuestro hotel.Nos complace saber que encontró nuestras instalaciones limpias, nuestro servicio excelente y disfrutó del vino y el tequila. También apreciamos sus comentarios sobre la conveniencia del diseño del hotel, con fácil acceso a la playa y las piscinas.Lamentamos que su experiencia con las opciones de desayuno y el menú del snack al aire libre no haya cumplido completamente sus expectativas. Tomamos sus comentarios en serio y los compartiremos con nuestro equipo de alimentos y bebidas para revisar y mejorar nuestras ofertas. Nos esforzamos por ofrecer una variedad de opciones gastronómicas que satisfagan los gustos de todos nuestros huéspedes, y lamentamos que esto no haya sido evidente durante su estancia.Nos esforzamos por brindar a todos nuestros huéspedes una experiencia placentera y cómoda, y lamentamos mucho que no haya sido así en su caso. Sus comentarios nos ayudan a identificar áreas de mejora y a tomar medidas correctivas para garantizar que futuros huéspedes no experimenten los mismos problemas.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una estadía completamente memorable.Saludos Cordiales.

Estimado Patrick,Agradecemos que nos haya elegido para pasar sus vacaciones en nuestro hotel Crown Paradise Club Puerto Vallarta, así como también agradecemos sus comentarios detallados y sus calificaciones sobre su experiencia en nuestro hotel.Lamentamos sinceramente los inconvenientes que experimentó con respecto a las piscinas y el tanque del inodoro. Tomamos en serio sus observaciones y las transmitiremos al equipo de mantenimiento para que se aborden de manera adecuada y se realicen las mejoras necesarias.Nos esforzamos por brindar a todos nuestros huéspedes una experiencia placentera y cómoda, y lamentamos mucho que no haya sido así en su caso. Sus comentarios nos ayudan a identificar áreas de mejora y a tomar medidas correctivas para garantizar que futuros huéspedes no experimenten los mismos problemas.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una estadía completamente memorable.Saludos Cordiales.

Estimada Monika, nos complace enormemente saber que su experiencia en nuestro hotel fue buena y que cumplimos con sus expectativas. Su satisfacción es nuestra máxima prioridad, y nos llena de alegría saber que disfruto de su estadía con nosotros. Nuestro equipo se esfuerza constantemente por brindar un servicio excepcional y crear experiencias memorables para nuestros huéspedes, y sus amables palabras son un gran estímulo para seguir mejorando. Esperamos poder darle la bienvenida nuevamente en el futuro y brindarle una experiencia completamente memorable. Gracias por elegir nuestro hotel y por tomarse el tiempo de compartir su opinión. Saludos Cordiales.

Dear Aniket Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate your sharing your impressions about your experience at our hotel.We are sorry to hear that your experience with our menu of services was not satisfactory. We would welcome the opportunity to improve and rectify any aspect that was not up to your standards. Please feel free to reach out to our guest services team so that we can address your concerns more specifically.We hope you will reconsider your decision and give us the opportunity to welcome you back in the near future and provide you with a much more memorable experience. Best regards

Dear Tristan Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are glad to hear that you enjoyed your stay at our property and that you appreciated the view from your room. It is great to hear that you found the beach amazing.We always strive to provide our guests with unforgettable moments and we are pleased to know that we met your expectations in terms of the natural beauty of our surroundings.We hope to have the pleasure of welcoming you back in the future to provide you with more memorable experiences. Best regards

Estimada Madeline, nos complace enormemente saber que su experiencia en nuestro hotel fue excepcional y que cumplimos con sus expectativas. Su satisfacción es nuestra máxima prioridad, y nos llena de alegría saber que disfruto de su estadía con nosotros. Nuestro equipo se esfuerza constantemente por brindar un servicio excepcional y crear experiencias memorables para nuestros huéspedes, y sus amables palabras son un gran estímulo para seguir mejorando. Esperamos poder darle la bienvenida nuevamente en el futuro y brindarle otra experiencia increíble. Gracias por elegir nuestro hotel y por tomarse el tiempo de compartir su opinión. Saludos Cordiales.

Dear Leonel Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are glad to hear that you especially enjoyed our facilities designed for children, such as the water park and zip line, as well as the overall cleanliness of the resort.We are sorry to hear about your experience on the beach and with the waiter at the buffet. We will take note of these points to improve and ensure that all our guests receive friendly and respectful service at all times.We are glad you enjoyed the water pressure in the shower and our Mexican breakfasts. It's great to hear that your children had such a great time during their stay.We will take your impressions about the condition of the rooms and the telephone into consideration to make improvements where needed. We appreciate your impressions about the level of luxury at the resort and understand that what was most important to you was cleanliness and fun for your children.We look forward to the opportunity to welcome you back in the future and provide you with an even more memorable experience. Best regards

Estimada Aneta,Agradecemos que nos haya elegido para pasar sus vacaciones en nuestro hotel Crown Paradise Club Puerto Vallarta, así como también agradecemos su calificación hacia nuestro hotel.Lamentamos que su estadía no haya cumplido completamente con sus expectativas, valoramos sus comentarios y nos comprometemos a trabajar para mejorar en las áreas que mencionó. Su retroalimentación es fundamental para nosotros mientras buscamos brindar experiencias memorables a todos nuestros huéspedes.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle los cambios y mejoras que estamos implementando.Saludos Cordiales.

Dear Nereyda Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear about your unsatisfactory experience during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we take your concerns very seriously.It is unacceptable that you found your room in an unsatisfactory condition. The cleanliness and maintenance of our rooms are crucial issues that need to be addressed immediately. We will take steps to ensure that this does not happen again and that our rooms are in impeccable condition for all our guests.Regarding the food, we regret that it did not meet your expectations. The quality of our food is a priority for us, and we will take your impressions into account for the implementation of improvements in our gastronomic offerings. Regarding the reservation system issue, we regret any inconvenience this may have caused during your stay. We will review our booking process to ensure that it is more accessible to all our guests.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Carson Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are glad to hear that you had an excellent stay at our hotel and that you would be willing to recommend it to others. Your satisfaction is our priority, and we are pleased to know that you enjoyed your time with us. We are always here to provide memorable experiences and look forward to welcoming you back in the future. Besr regards

Dear NathanielWe thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear Sarina Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret that your experience at our hotel was not satisfactory. We value your detailed comments, as they allow us to identify areas of improvement to ensure a more pleasant experience for our guests in the future.We are sorry to hear that the rooms did not meet your expectations and that you encountered problems such as insects, mold and that you considered them small. The cleanliness and maintenance of our rooms are of utmost importance to us, and we will take steps to address these issues and ensure that all rooms are in optimal condition for our guests.We regret any inconvenience regarding the availability and access to the coffee maker, as well as the kids club experience. We will review our processes to improve the availability of services and ensure a more satisfying experience for you and your family.We regret any inconvenience you experienced when trying to make reservations at our restaurants. We will review our reservation system to make it more accessible to all our guests.We are pleased to hear that you enjoyed the food at our resort, as well as the facilities such as the pools, playground and beach. We value your compliments and will use them to continue to provide enjoyable experiences for our guests.We hope to have the opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear DominikaThank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not meet your expectations. We appreciate your detailed comments, as they help us identify areas of improvement and take steps to ensure a more satisfying experience for our guests in the future.We are sorry to hear that you found the hotel to be outdated and that there were some maintenance issues. We take these issues very seriously and will work diligently to address them to ensure that our facilities are in top condition for all our guests.Please accept our sincere apologies for the unresponsiveness at the front desk and the disconnection of the phone jack. Effective communication and customer service are priorities for us, and we will review our procedures to ensure that situations like this do not occur in the future.Regarding the food, we regret that it did not meet your expectations. We will take your impressions into account in implementing improvements to our gastronomic offerings. We appreciate your compliments on the comfort of the beds and the children's section, as well as the hotel's convenient location near places of interest. We value your positive comments and will use them to continue to provide enjoyable experiences for our guests.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Brian Thank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We sincerely regret to hear that your experience at our property was below your expectations. We take your impressions very seriously and would like to better understand the areas you found unsatisfactory so that we can effectively address them.We deeply value our guests' feedback and are constantly striving to improve our services and facilities. If you have any additional comments or specific suggestions on how we can improve, please do not hesitate to let us know. We look forward to the opportunity to welcome you back in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Salvador Thank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We are glad to hear that you enjoyed your overall experience and that you found our staff to be wonderful, friendly and helpful. Your satisfaction is our top priority and we take pride in knowing that we met your expectations in this regard.We regret your impressions regarding our facilities, your comments will be taken into consideration as we are constantly working on improvements to our facilities in order to provide a comfortable and pleasant space for all of our guests. Regarding the online photos, we are sorry to hear that you perceived a difference, as we always try to ensure that our photos reflect the experience we offer at our resort. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience, demonstrating that we are committed to your satisfaction. Best regards