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Reviews of La Reserva Virgin Lodge

4 out of 5
La Reserva Virgin Lodge
Ruta 12 km 5, Puerto IguazĂș, Misiones

Reviews

8.4

Very Good

Rating 10 - Excellent. 324 out of 735 reviews" "
Rating 8 - Good. 282 out of 735 reviews" "
Rating 6 - Okay. 89 out of 735 reviews" "
Rating 4 - Poor. 29 out of 735 reviews" "
Rating 2 - Terrible. 11 out of 735 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The good: spending time in the forest whilst visiting Iguazu is a truly special experience and this hotel has elements that could make it a great hotel. Some of the staff in the restaurant and reception are friendly and attentive. Some are at the beginning of that learning curve. When something broke in our room the team were very prompt to fix it The bad: the room was so humid it made our clean clothes damp - outside was in fact less humid. The bathroom was tired with dirty grout, broken shower screen and in need of a refurbishment. The pictures screwed into the walls in all corners were unattractive, the stained furniture and the broken lampshades added to the motel vibe. The ugly: the broken flooring in the pool is dangerous and the ongoing construction work should be highlighted to guests at the booking stage which is what other good establishments do
Stayed 4 nights in May 2024

8/10 Good

wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Benjamin Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern. Comfortable bed. The water was not the 1st night but improved after that. The property was beautiful but difficult to find at first.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is too dark at the premises at night especially on the walkways. One day and night the walkways were obstructed with fire extinguishers ans buckets. Potentially very dangerous at night.
Stayed 3 nights in Apr 2024

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Great spacious rooms, clean, cool and comfortable beds! It’s fantastic jungle experience (vs staying in the town). Great pool and lovely staff ! I was impressed for what seems to be a very reasonable / cheap price.
Stayed 2 nights in Mar 2024

4/10 Poor

Rose-Lynne, Celebration

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Surprised when our car stopped at the reception room, this nothing like the photos online. This hotel was not what I expected after viewing the photos, very disappointed. There is a "lobby" in a room next to door to wait for tour pickup, just chairs and a/c, they really need to have a restroom otherwise you have to go all the way back to your room or to the restaurant, which is not close at all. There was a huge spider in my pillow and an ant nest on the ceiling, something at night would leave poo droppings on the nightstands. Room service is only available to order at 7pm and the shortest wait time was 45 minutes. The plus to staying here was the food was so delicious. The only way to contact the reception desk is through the whatsapp app. Twice not all of our room service was brought to our room and when I used the app to let them know, it was ignored; they never answered after many messages to them and we did not get our missing food items.
Stayed 4 nights in Feb 2024

2/10 Terrible

sandra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is a two star hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth, Saint Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you are in the middle of rainforest with raised wooden walkways. So peaceful and beautiful! Rooms are lovely with whirlpool tub and table on back patio!
Stayed 1 night in Mar 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Fanny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities in the middle of nature. Really gorgeous place. The restaurant for dinner has a great selection. Delicious food, great presentation and great price. The pool area is very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

YASAMIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice resort
Stayed 1 night in Feb 2024

10/10 Excellent

REINALDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Jens Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place in the forest , a nice place to relax at the pool after a hot day at the falls. We enjoyed our stay We did see som negative reviews before we came here but we decided to ignore them and we were happy that we did
Stayed 3 nights in Feb 2024

10/10 Excellent

Orn, Maun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bike ride inclusive, great breakfasts inclusive. Goods service and assistance with activity bookings
Stayed 3 nights in Jan 2024

8/10 Good

Limaris

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Es Hermosa la confecciĂłn entre la naturaleza y el hotel Si te quieres desconectar de todo y sentirte parte del bosque es el lugar perfecto
Stayed 4 nights in Jan 2024

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the hotel was built into a jungle like area with low catwalks to get to the rooms. The vegetation was lush. The pool, the bar and the restaurant were the center of the property. They have a regular pool and a cold pool- which was welcome in 90 degree Fahrenheit temperatures. There were probably not enough chaise lounges in the shade. There were nice bar stools overlooking the pool for a drink and for lunch. We ate New Year’s Eve dinner and two lunches at the restaurant. The lunches were excellent and the food was good. At dinner , service was quite slow. The lobby for check in is quite small and the process takes some time but the hotel is very nice. There are no telephones in the rooms so you must rely on WhatsApp. The WiFi was good . You sign on in the lobby with a QR code. The hotel is about 20 minutes from the Falls. The hotel is well known so there is no problem in scheduling tours or transfers to and from the airport. I highly recommend seeing IguazĂș Falls. All in all this hotel was a good choice for us.
Stayed 2 nights in Dec 2023

6/10 Okay

CARLOS

Traveled with family
Liked: Amenities
The hotel is located inside a jungle reserve, so better rent a car or have lots of cash for taxis. WiFi did not work most of the time. Be prepared to see bugs, spiders, or small centipedes inside your room, they’re mostly harmless. This place is surrounded by nature, so if you do not enjoy this, I suggest looking for alternatives. Limited options for dining and having food, and it’s far from the main town.
Stayed 1 night in Dec 2023

8/10 Good

Raisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place ,but our room has a smell like wet odor, we did not change it because our stay was just 1 night. The restaurant was very good , nice pool, staff very professional.

10/10 Excellent

Jesus FrĂ­as

Liked: Staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

stephannie, Lightouse Point

Liked: Cleanliness
We arrived at 2:51 and would not let us check in until 3:00pm. 9 minutes early., so you are forced to wait outside with no AC or inside the tiny reception area that is no more than 150 square feet , The rooms are very nice if you book a mini suite other ways the standard rooms are very very small., there is only one restaurant in the property and a small pool area., it was a shock to arrive to the middle of nowhere ., there are not many amenities in the hotel., the staff are pleasant., but we would not return., rather stay on a more traditional hotel stay with AC recreation areas

4/10 Poor

William

Traveled with group
This is definitely more of a lodge than a resort. It is in a remote area (not unexpected) and the rooms are small cabins. The lock to the sliding door did not lock - which was a bit disconcerting. Our room was not ready upon arrival (also not too concerning because we arrived at 12:00 and check-in was not until 3:00). They showed us to the dining area and said they would let us know when the rooms were ready. At 3:00 we finally went back to check only to discover that our rooms were ready but because we were not using WhatsApp they gave up on contacting us rather than walking to the dining room and letting us know. Overall it was an average facility in a lovely remote area with service that was not horrible but was definitely a little disappointing. On a potentially positive note, I will say that if you have young kids, it is definitely “kid friendly” - we did not have kids! The most enjoyable person on the staff was a Guarani young man who worked at the hotel and gave us a very nice and informative tour of the local community. He was wonderful.
Stayed 1 night in Oct 2023

10/10 Excellent

Omar Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended logde in Puerto Iguazu
Great place to stay in Puerto Iguazu, strategically located to visit the falls. You will need a car though... Excellent breakfast. We found going out disappointing to eat dinner, but the hotel has a good restaurant with reasonable prices. We loved the way they cooked our "pacu" river fish.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a great stay at Virgin Lodge except for the experience we had with the massage. The lady who came for massage did a horrible job. We have never had such a bad massage experience before. Though this person is not an employee for the hotel, they should contract a better masseuse. Part from this, we had a great experience staying at the hotel with great service and very courteous staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

ALEJANDRO

Stayed 3 nights in Jun 2023

10/10 Excellent

Zhiqiang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient. The staffs were friendly and helpful. The room was nice and clean but some of the facilities in the room was old, example the toilet flush button was about to spoilt and the balcony door was hard to push open as it seems to not been oiled or lubricant enough.
Stayed 2 nights in May 2023

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was clean, comfortable beds and good shower. Unique experience being so close with the jungle. However there is not a spa. They have 1 person for massages in a small hut. The hot tub is not hot and we didn’t feel like the photos accurately reflected the property.
Stayed 2 nights in May 2023

10/10 Excellent

Nathan Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location!
Stayed 1 night in Apr 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
food was excellent. amazing chef.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ernest

Stayed 1 night in Mar 2023

6/10 Okay

Gustavo, Chula Vista

Traveled with family
Liked: Amenities
Disliked: Staff & service
Although there were rooms available for an upgrade it was denied. There is a lack of maintenance in the rooms, towels are in a poor condition.
Stayed 2 nights in Mar 2023

10/10 Excellent

JOHN, Saint Louis

Stayed 3 nights in Feb 2023

6/10 Okay

Daniel

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary guided tours were excellent and educated you on the local community.

6/10 Okay

geoff

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The food was terrible hence the low score
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2019

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Cristian Goya on Mar 13, 2020
Buenas noches estimado Marco! Muchas gracias por habernos puntuado! Los esperamos pronto Saludos cordiales

8/10 Good

Verified traveler

Liked: Staff & service
Hotel has a really nice location - in the middle of the jungle. Our room was a bit out of date, not refurbished fir awhile and the bathroom was ok, but the bath needed a refurbishment as well as the room. Pool has an amazing view but the hotel was full of families when we were there so the kids occupied the swimming pool. The dinner was very nice (steak), breakfast was
Stayed 2 nights in Feb 2020
Response from Cristian Goya on Mar 2, 2020
Dear Anonymous: Thank you very much for choosing us for your staying in Puerto Iguazu! We are so glad you could enjoy our location and food! Also, thank you for point those details. The company is working at the moment to renovate all our rooms. Best regards

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is rundown
Don't let the pictures fool you - this hotel is rundown and in need of some serious repairs. Our room could have used a good scrub (brown bathtub) and it smelled like they pumped a sweet mango scent into the rooms all day long. The pool tiles are half off, the pool chairs have exposed rusty bits on them - and the restaurant has a strange and unusual smell so we chose to go out to eat. We planned to stay two nights and *paid extra* to move hotels the second night.
Stayed 2 nights in Feb 2020
Response from Cristian Goya on Feb 14, 2020
Hello dear Anonymous: First of all, thank you for coosing us. We are working right now in all the aspects you have mention. Of course, we'll take in account all the coments. Thank you very much and we hope to have you again very soon. Best regadrs

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so helpful with recommendations, reservations, logistics etc. When you are out of your element in an unfamiliar country it’s great to have a staff like this. Wi-Fi needed some improvement but it worked most of time- albeit slowly.
Stayed 2 nights in Feb 2020
Response from Cristian Goya on Feb 12, 2020
Hello dear Anonymous: Thank you very much for this kind review! We're so glad that you could enjoy all our staff service and felt surround for us! We hope to see you again, soon! Best regards

10/10 Excellent

Brisia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in the jungle
Very charming hotel in the middle of the jungle. Excellent restaurant for diner.
Stayed 3 nights in Jan 2020
Response from Cristian Goya on Jan 22, 2020
Hello Brisia! Thank you very much for scoring our establishment and this great review! We're so glad that you could enjoy our restaurant service and food. Best regards

8/10 Good

Diem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Family friendly and affordable. Bed comfortable. Twin extra beds for kids was convenient, so we didn’t have to book two cabins. Would be nice if hot water for tea was complimentary. Bed made daily.
Stayed 4 nights in Jan 2020
Response from Cristian Goya on Jan 18, 2020
Hello Mr. Diem! Thank you very much for this great review! We are really glad that you enjoy of our rooms and services. We hope to see you again, soon! Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Cristian Goya on Jan 17, 2020
Thank you very much! Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Very nice design and set up. Our room was clean and nice. It is in a good location if you want to be in San Telmo. On the other hand, the air conditioning was broken during our visit and the WiFi did not reach our room.
Stayed 2 nights in Jan 2020
Response from Cristian Goya on Jan 6, 2020
Good morning: We think that this is a missunderstanding. We are situated in Puerto Iguazu not in San Telmo. Our WiFi work great and the AAC's work fine. Best regards

10/10 Excellent

Nicole E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Lodge away from it all
It's a peaceful place with an incredible staff of caring professionals. The pool was great and the falls unbelievable! Go!
Stayed 1 night in Dec 2019
Response from Cristian Goya on Dec 28, 2019
Hello Nicole! Thnak you very much for this incredible review! We're so glad that you could enjoy our pool and staff service! We hope to see you again! Best regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property - jungle-like, quiet, clean and modern.
Stayed 2 nights in Dec 2019
Response from Cristian Goya on Dec 26, 2019
Hello! Thank you very much ! We hope to see youa again! Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. It would be nice to be able to get a massage or spa treatment at the property.
Stayed 2 nights in Dec 2019
Response from Cristian Goya on Dec 16, 2019
Hello! Thank you very much to choose us! We do have massage service, just need to talk to us at front desk! We hope to see you again very soon! Best regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Room lovely, bath not great at all, bath jacuzzi had been resurfaced badly - hairdryer in the bathroom difficult to dry hair as hot and steamy. Breakfast poor but with attention to detail and updating bathrooms - make them just showers. Staff were great.
Stayed 3 nights in Nov 2019
Response from Cristian Goya on Dec 1, 2019
Dear Anonymous: Thank you for this review. We'll take in account everything you mention to improve. Best regards