Exterior

Reviews of Aloft Providence Downtown

3 out of 5
Aloft Providence Downtown
191 DORRANCE STREET, Providence, RI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 235 out of 336 reviews" "
Rating 8 - Good. 60 out of 336 reviews" "
Rating 6 - Okay. 22 out of 336 reviews" "
Rating 4 - Poor. 8 out of 336 reviews" "
Rating 2 - Terrible. 11 out of 336 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

cecil

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk to all the places I wanted to go.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hip hotel , great views nice area
Stayed 1 night in Apr 2024
Response from The Team at Aloft Providence on Apr 27, 2024
Hello James, Thank you for your kind words and for choosing Aloft Providence for your stay! We're thrilled to hear that you enjoyed our location and the views. It’s wonderful to know that our efforts to create a hip atmosphere have enhanced your experience. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Cymone

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but the restaurant was not open. The staff was really nice and clean rooms
Stayed 2 nights in Apr 2024

8/10 Good

Kishayra

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Kathy

Stayed 1 night in Apr 2024

2/10 Terrible

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Stayed 1 night in Apr 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and the bedding were very comfortable. We did not use valet parking. We just parked on the street. I would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kendra

Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and helpful!!! The room was very clean and nice view
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed overnight for a wedding — very helpful front desk staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Stayed 2 nights in Apr 2024

10/10 Excellent

Yosmarlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay everyone was very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Hello Joseph, Thank you so much for your excellent review of Aloft Providence! We're thrilled to hear that you had a great experience. It's always our goal to provide the best service/product possible, and it means the world to us to know we've succeeded in making your experience memorable. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Shari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with two queen beds in the room, everything you could need. A nice bar and restaurant on the top of the building easy access to the performing arts center.
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was amazing but some of the area around the hotel made us feel unsafe
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Hello Joanne,Thank you for your note and wonderful review. We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that our guests have a great experience at Aloft Providence. Sorry to hear that you didn't feel the area around the hotel made you feel unsafe. We are in one of the safest parts of the city with a Police outpost just two blocks from the hotel. Our area is constantly patrolled and protected. We value this feedback and hope to welcome you back again at Aloft Providence in the very near future.

10/10 Excellent

Konstantin, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Joseph

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
The best things were the view, the location, and the morning coffee service in the lobby. The room itself was odd with no bathroom hooks, shelving or towel rods. The bed was made haphazardly and the room darkening shades did not operate independently or very well. Lots of light came through! Not comfortable furniture for sitting. Maid service could have been better. The minimalistic approach did not feel warm or welcoming. It was easy to get around, though.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Joseph,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the view, the location of our property, and the morning coffee service in the lobby. These are aspects of our service that we take great pride in, aiming to provide a memorable experience for our guests.We apologize for the inconveniences you encountered during your stay regarding the room's amenities and comfort. The absence of bathroom hooks, shelving, towel rods, and the issues with the bed and room darkening shades are certainly not up to the standard we strive to offer. Your comfort is of the utmost importance to us, and we understand how these details can impact the overall experience. We're also sorry to hear that the furniture was not comfortable and that you found the maid service to be lacking. This feedback is invaluable to us as it highlights areas where we can improve.We appreciate your comments on the room's modern design and ambiance. Our intent with the minimalistic approach is to offer a chic and uncluttered environment for our guests; however, we understand that warmth and a welcoming atmosphere are crucial, and we seem to have missed the mark in your case.Please be assured that we are taking your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure that our guests' experiences are improved. We are also reviewing our room amenities and design elements to make necessary adjustments that enhance both functionality and comfort.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future, offering a stay that not only meets but exceeds your expectations.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was super nice.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Hello Amanda,Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you found our cool hotel clean and our staff super nice. Our team works hard to ensure our guests have the best experience possible, and it's always rewarding to see those efforts appreciated. We look forward to welcoming you back soon!

10/10 Excellent

Maryann

Stayed 1 night in Mar 2024

10/10 Excellent

Ann Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall friendly staff
Stayed 1 night in Mar 2024
Response from Aloft Providence General Manager on Mar 17, 2024
Hello Ann Marie, Thank you so much for taking the time to share your experience with us at Aloft Providence! We're thrilled to hear that you found our staff friendly and that your overall impression was positive. Our team works hard to ensure every guest feels welcomed and well-cared for, so it's rewarding to know that we've succeeded with you.We look forward to welcoming you back in the future and continuing to provide you with the great service you've come to expect from us. If there's anything specific you enjoyed or any area where you think we could improve, please don't hesitate to let us know. Your feedback is invaluable to us.Warm regards,DamarisGeneral Manager

8/10 Good

David

Stayed 1 night in Mar 2024

6/10 Okay

Yeenshi, West Vancouver

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Front desk was very polite and helpful. The only complaint is that the room I had faced an alley where a garbage truck came around 3:30am nightly to collect from a dumpster. That was loud and did wake me up. So, if you can - request a room facing the opposite way of the alley. 😃
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Christopher, Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you found your room to be great and our front desk staff polite and helpful. We always strive to provide our guests with a comfortable and enjoyable stay.We sincerely apologize for the disturbance caused by the garbage collection in the early hours. Your comfort and satisfaction are very important to us, and we regret that this aspect of your stay was less than perfect. We appreciate your suggestion for future guests to request a room facing away from the alley, and we'll also look into possible solutions on our end to minimize the noise impact in those rooms.Please know that your feedback is invaluable as it helps us to improve our guest experience. Should you decide to stay with us again, we'd be more than happy to assist you in selecting a room that ensures a peaceful night's rest.Thank you once again for selecting to stay with at Aloft Providence, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置绝佳,酒店风格也很新潮,下次来罗德岛还会住这里。
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Hello Clair, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you found our hotel stylish and trendy. Our team works hard to ensure our guests have the best experience possible, and it's always rewarding to see those efforts appreciated. We look forward to welcoming you back on your next visit to Rhode Island!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and ease of getting their
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Troy,Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed our convenient location and found it easy to get here. We understand how important accessibility is for a great guest experience, and we're glad we could provide that for you. Looking forward to welcoming you back to Aloft Providence soon!

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 1 night in Feb 2024
Response from General Manager on Mar 24, 2024
Hello William,Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed our cool hotel. We understand how important it is to provide a unique experience, and we're glad we could provide that for you. Looking forward to welcoming you back soon!

10/10 Excellent

Kate

Stayed 1 night in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Kate,Thank you so much for taking the time to leave us this wonderful score! We're thrilled to hear that you found our cool hotel fun and inviting. Our team works hard to ensure our guests have the best experience possible, and it's always rewarding to see those efforts appreciated. We look forward to welcoming you back soon!

8/10 Good

Kamila

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Helpful staff
Stayed 1 night in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Michelle, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed our hotel accommodations and staff. We understand how important providing a cool and comfortable experience is for our guests, and we're glad we could provide that for you. Looking forward to welcoming you back soon!

10/10 Excellent

Yosmarlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, great sense of safety. I enjoyed how nice the staff was while checking in, valet and checking out. Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Yosmarlyn,Thank you so much for taking the time to leave us this heartwarming review! We're thrilled to hear that our team made such a positive impact on your experience. Our staff takes great pride in offering friendly, helpful service and ensuring that all our guests feel welcome and well taken care of.Thank you again for your kind words. We look forward to welcoming you back on your next visit!

10/10 Excellent

Karigan Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal service from all employees! Will definitely be staying here every time we come back to visit!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Karigan,WOW! Thank you so much for taking the time to leave us this awesome review! We're thrilled to hear that our team made such a positive impact on your experience. Our staff takes great pride in offering friendly, helpful service and ensuring that all our guests feel welcome and well taken care of.Thank you again for your kind words. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Leanne E

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 24, 2024
Hello Leanne,Thank you so much for taking the time to leave us this wonderful score! We're thrilled to hear that you found our cool hotel fun and inviting. We look forward to welcoming you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Aloft Providence Team Member on Jan 28, 2024
Thank you for choosing Aloft Providence for your travel needs! We are happy to hear that you enjoyed your stay with us.

8/10 Good

Chris Cobb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aloft Providence Team Member on Jan 28, 2024
Thank you for staying with us and leaving your review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional respectful helpful and room perfectly suited our needs
Stayed 1 night in Jan 2024
Response from Aloft Providence Team Member on Jan 28, 2024
We are happy to hear that your room was exactly what you were looking for!

6/10 Okay

Albert

Liked: Cleanliness, property conditions & facilities
Aloft is predictable in a normally good way. The big downside was that the car we valet parked was due out front at 6:45 to get to an important medical procedure. Not only was it not out front as promised, it took 20 minutes before we drove, which added much stress to our morning.
Stayed 1 night in Jan 2024
Response from Aloft Providence Team Member on Jan 28, 2024
We are sorry to hear about your experience while staying with us. We have shared your feedback with the valet team to ensure we are doing everything we can to make our guests stay more comfortable.

10/10 Excellent

Susan

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aloft Providence Team Member on Jan 28, 2024
Thank you for choosing Aloft Providence for your travel needs! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aloft Providence Team Member on Jan 28, 2024
Thank you for providing the positive review! We are delighted to hear you enjoyed your stay with us

10/10 Excellent

Stephanie Ann

Response from Aloft Providence Team Member on Jan 28, 2024
Thank you for choosing Aloft Providence for your travel needs! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Sonia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aloft Providence Team Member on Jan 28, 2024
Thank you for providing the positive review!

2/10 Terrible

Lisa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don't stay here with more than 1 person
Design of room was terrible. There is no door separating the shower and sink from the room, only a door to the toilet. When the light in the bathroom was turned on, it flooded into to the bedroom making it impossible for one person to sleep and the other to wash. The toilet also didn't have its own light switch so the full bathroom light was required, once again flooding the bed with light. The room would have been fine for a single person stay but definitely not for a couple. Privacy doesn't exist at this Aloft. The staff were very pleasant and no other issues with the property.
Stayed 1 night in Dec 2023