Exterior

Reviews of Holiday Inn Express Prince Frederick, an IHG Hotel

2.5 out of 5
Holiday Inn Express Prince Frederick, an IHG Hotel
355 Merrimac Ct, Prince Frederick, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 532 reviews" "
Rating 8 - Good. 169 out of 532 reviews" "
Rating 6 - Okay. 36 out of 532 reviews" "
Rating 4 - Poor. 26 out of 532 reviews" "
Rating 2 - Terrible. 12 out of 532 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel. Friendly front desk. We could here people walking above us which was different from most hotel stays as well as voices outside.
Stayed 1 night in May 2024

10/10 Excellent

Paul, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Manager on May 13, 2024
Hello Paul,We appreciate your feedback and are glad to hear you enjoyed your stay. Should you have any further comments or concerns, please don't hesitate to contact management directly. We value your input as it helps us improve our services for all guests.

6/10 Okay

Holly

The bed were not as comfortable as other holiday inn express I have stayed in.
Stayed 6 nights in May 2024
Response from Guest Relations Management on May 8, 2024
Dear Holly,We're truly sorry to hear that your recent stay with us didn't meet your expectations, particularly in terms of the comfort of our beds. Providing a restful and rejuvenating night's sleep is a top priority for us, and we understand how crucial comfortable accommodations are for our guests. Your feedback is invaluable in helping us identify areas for improvement, and we'll certainly take your comments into consideration as we strive to enhance the quality of our guest experience. We hope you'll give us another opportunity to exceed your expectations in the future.

8/10 Good

Kevin

Stayed 2 nights in May 2024
Response from Guest Relations Management on May 8, 2024
Hi Kevin!Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!

8/10 Good

SHAROL, Irmo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff is friendly and accommodating.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 7, 2024
Dear Sharol, We're happy to hear that you had a positive experience during your stay with us! Your kind words about our friendly and accommodating staff truly warm our hearts. We're committed to providing exceptional service to all our guests, and it's wonderful to know that our efforts resonated with you. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We hope to welcome you back for another memorable stay soon!

6/10 Okay

Dinah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 1, 2024
Dear Dinah, We appreciate you taking the time to leave us feedback about your recent stay. While we're glad to hear you chose our hotel for your accommodation needs, we're sorry to see that your experience fell short of expectations. Your satisfaction is our top priority, and we regret any inconvenience or discomfort you may have encountered during your time with us. We would love the opportunity to learn more about your specific concerns and work towards making improvements to ensure a more enjoyable stay for all our guests. Please feel free to reach out to us directly so we can address any issues you encountered and hopefully welcome you back for a more positive experience in the future.

10/10 Excellent

SHAROL, Irmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,clean rooms,great hot breakfast!
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 1, 2024
Dear Sharol, We're glad to hear that you had such a fantastic experience during your stay with us! It's wonderful to know that our friendly staff, clean rooms, and delicious hot breakfast all contributed to making your visit a memorable one. Your kind words are truly appreciated, and we can't wait to welcome you back for another outstanding stay in the future!

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No public transportation, you cannot get Uber or Lyft! Very inconvenient.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Caroline, What a whirlwind of feedback! Your perspective is greatly appreciated. We understand that the absence of public transportation and ride-hailing services can be quite an inconvenience. While we can't wave a magic wand to summon Ubers or Lyfts, we're always exploring ways to enhance our guests' experiences. Our team is on the lookout for creative solutions to make transportation smoother for everyone. Despite this hiccup, we're thrilled you chose to stay with us and hope the rest of your experience was top-notch. If there's anything else we can do to elevate your next stay, just give us a shout!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was able to accommodate the handicapped couple we traveled with which was a huge help. They went out of their way to assist and even helped load their luggage when leaving. The front desk and food service was the best. It was even announced when the cinnamon rolls were put out. Very enjoyable stay.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 18, 2024
Hi Barbara,It warms my heart to hear that you had a great time during your stay with us! Our staff is very proud to make sure that all of our guests, no matter what special needs they may have, feel welcome and encouraged. I'm glad to hear that our staff went above and beyond to help the disabled couple you traveled with by giving them all the care and help they needed during their stay. Our goal is to make sure that all of our guests feel welcome, and your kind words let us know that we're on the right road. We're so glad you liked the food and service at the front desk, especially the cinnamon rolls! We are inspired by your feedback to keep providing excellent service, and we look forward to having you back for another enjoyable stay in the future.

10/10 Excellent

zhijing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Zhijing,We're ecstatic to hear you rated your experience with us a perfect 10 out of 10! It's music to our ears knowing we hit the mark in providing you with a fantastic stay. Your feedback fuels our passion for hospitality, and we're delighted to have met and hopefully exceeded your expectations. We're committed to maintaining this standard of excellence, ensuring every guest feels as happy and satisfied as you do. We can't wait to welcome you back for another stellar experience!

10/10 Excellent

DANIEL

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 5, 2024
Dear Daniel, Wow, you've just made our day with that stellar 10 out of 10 rating! Your kind words are like music to our ears, and we couldn't be happier that your experience at our hotel exceeded expectations. It's fantastic to hear that you enjoyed your stay, and we're absolutely thrilled to have played a part in making your time with us memorable. We can't wait to welcome you back for another fantastic stay and create even more unforgettable moments together. Cheers to your amazing review and here's to many more perfect 10s in the future!

8/10 Good

Laura, Huntingtown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Dear Laura, Thanks so much for taking the time to share your kind rating. It was a pleasure to have you. Your feedback is really valuable to us, and we are thrilled to hear that your stay at our hotel was memorable. While we would love to learn more about your visit, we recognize that occasionally brevity is required. Rest assured that our team is committed to making your visit an unforgettable experience. We appreciate you taking the time to share your pleasant experience, and we look forward to having you back for a more memorable stay in the future.

8/10 Good

Osvaldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 22, 2024
Dear Osvaldo, We were thrilled to see your 4 out of 5 star rating! While brevity can speak volumes, we can't help but wonder what little details made your stay special. Our team is always eager to learn how we can turn a good experience into an outstanding one. If there's anything specific that stood out or any way we can make your next visit a perfect 5, please don't hesitate to let us know. We appreciate your time in sharing your thoughts and look forward to welcoming you back for an even more exceptional stay!

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay at HIE
Great check in. Great breakfast !!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Paul,We're overjoyed to hear that your latest stay at HIE was another wonderful experience! It's great to hear that our check-in procedure exceeded your expectations and provided a seamless start to your stay with us. And, of course, what better way to start the day than with a delicious breakfast! We endeavor to create a delicious and invigorating morning feast, and we're delighted to hear that we succeeded. Your favorable comment encourages our team to continue providing excellent service. We can't wait to welcome you back for another unforgettable stay at HIE, where the good times never seem to stop!

8/10 Good

ben

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 11, 2024
Hi Ben,We're thrilled to learn about your overall positive stay with us! A rating of 8 out of 10 speaks volumes, and we're delighted that you had a great time at our hotel. Your satisfaction is of utmost importance to us, and we're glad we could meet your expectations during your stay. Your feedback is highly valued, and we appreciate the strong rating you've given us. If there are specific highlights or any additional comments you'd like to share, we would love to hear them. We eagerly anticipate the opportunity to welcome you back for another wonderful experience in the future!

10/10 Excellent

Cherlyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 12, 2024
Hi Cherlyn!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Good location with lots of amenities nearby. Breakfast staff was very friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Dear Angela, Delighted to hear you had a fantastic stay and rated us a perfect 10! It warms our hearts to know that our prime location and the abundance of nearby amenities added to the enjoyment of your visit. Our breakfast staff takes pride in providing a friendly and helpful experience, and it's fantastic to see their efforts reflected in your feedback. We can't wait to welcome you back for another outstanding stay filled with comfort and warmth. Until then, safe travels and many thanks for sharing your positive experience with us!

8/10 Good

Naciah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 13, 2023
Hi Naciah,A fantastic four out of five stars – thank you for choosing our hotel! Your rating speaks volumes, and we're delighted to have left a positive impression on your stay. While we would love to hear more about your experience, we're overjoyed that you had a great time with us. Your satisfaction is our ultimate goal, and we look forward to the privilege of hosting you again soon for an even more memorable stay.

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.. pool nice and clean. Our rooms were clean. Breakfast was delicious. Bathroom was nice but tub had what looked like a little mold on wall near ceiling and you can tell bathroom had been updated at some point but wasn’t done very well.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Marcia!We're overjoyed to hear about your positive experience during your recent stay with us! Your kind words about our friendly staff, sparkling clean pool, and delicious breakfast truly warm our hearts. We appreciate your keen eye for detail, and we apologize for any inconvenience caused by the minor imperfections you noticed in the bathroom. Rest assured, we're committed to ensuring every aspect of your stay exceeds expectations, and your feedback will certainly guide us in our continuous efforts to provide an even more exceptional experience.

4/10 Poor

joe

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 20, 2023
Dear Joe,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that your experience fell below expectations, as indicated by the 4 out of 10 rating. We understand that you chose not to provide specific comments, but we want you to know that your satisfaction is our top priority. We take all feedback seriously and would appreciate any additional details you can provide regarding the issues you encountered. Our team is committed to addressing and resolving any concerns to ensure a more positive experience for you and future guests. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjyed my stay
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 17, 2023
Hi Michael!We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us! A perfect 10 out of 10 rating truly warms our hearts, and we're delighted to have exceeded your expectations. It's our mission to create memorable and enjoyable moments for our guests, and knowing that we hit the mark for you brings us immense joy. Your positive feedback motivates our team to continue delivering exceptional service and maintaining the high standards we strive for. We appreciate your kind words and look forward to welcoming you back for another outstanding stay in the near future.

4/10 Poor

Elizabeth

Traveled with family
Liked: Cleanliness, room comfort
Noise
Check in was smooth and accommodating. Service was great except for last night 11/11. There was a very loud party in room next door (We were room 127). Our walls virbated from the bass! At 9pm my son asked the guy at the front desk what time the party would end because my toddler was struggling to fall asleep as was the baby across the hall. The front desk told him the party is over at 10 and everything would end. At 10:15 we again asked if they would soon be done. The guy said, "I don't know. They (the partiers) aren't leaving." He DID offer to move us to a new room but this was not going to work for us. I get people can reserve space for parties but the noise was nearly unbearable. If there is a quiet time/end time for loud music, then please enforce.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 13, 2023
Dear Elizabeth,Thank you for sharing your feedback with us. We're pleased to hear that your check-in experience was smooth, and we appreciate your kind words about our accommodating service. However, we sincerely apologize for the disturbance you encountered during your stay, particularly on the night of 11/11. We understand the frustration caused by the loud party next door, and we regret any inconvenience it may have caused your family. We take your concerns seriously, and we will certainly address the need for better enforcement of quiet hours. Our team is committed to ensuring a peaceful and enjoyable stay for all our guests, and we appreciate your understanding. Should you choose to stay with us again, we will do our utmost to make it a more pleasant experience.

10/10 Excellent

Jasmine

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Jasmine,Thank you for giving us a perfect rating! We are thrilled to hear that you had a wonderful stay with us. Should you have any future plans to visit, we would be delighted to welcome you back and ensure another enjoyable experience.

4/10 Poor

Connie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Sweaty smelling room
The room smells like sweat. AC not working effectively. Front desk is impatient and trying to get you off the phone asap.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Oct 30, 2023
Dear Connie,We truly appreciate your feedback and apologize for the experience you had during your stay. We're sorry to hear about the issues with the room's odor and the AC. Your comfort is our top priority, and we'll immediately address these concerns with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests. As for the service, we sincerely apologize if our front desk staff did not meet your expectations. This is not the level of service we strive for, and we'll provide additional training to ensure our team is patient and attentive. We hope you'll give us another chance to make your stay truly enjoyable in the future. Thank you for bringing these issues to our attention.

10/10 Excellent

Anuarth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Anuarth,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Amanda,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
The hotel staff were very friendly and welcoming. The lady working the breakfast room in the morning was very sweet and helpful. Our room was clean and comfortable. We had a great stay overall and would stay again if we’re in the area.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 18, 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

8/10 Good

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Sep 12, 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Relations Specialist on Sep 7, 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone set off the fire alarm accidentally in the hotel at 6:30 am. Very startling and unnecessary. Potato tots at breakfast were dry.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 5, 2023
We apologize for the early morning disruption caused by the fire alarm. Your feedback is valuable, and we'll work to improve the alarm system's sensitivity to prevent such incidents in the future. We also appreciate your input on the breakfast items and will make sure to monitor their quality. Thank you for bringing these issues to our attention.

10/10 Excellent

Vanessa

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Sep 22, 2023
Dear Vanessa, Thank you for the perfect rating! We're delighted that you had such a wonderful experience with us. Your satisfaction means the world to us, and we can't wait to host you again in the future. If you ever have any suggestions or need anything during your next stay, please don't hesitate to let us know. We look forward to welcoming you back!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappoints
I've stayed at this hotel several times and it remains my first choice. All the staff are friendly and helpful. During this stay the microwave oven wasn't working right. It was resolved (the cord wasn't all the way in the outlet and in a place I'd never be able to check) and there was no issue about needing to have maintenance look at it...at my convenience. I had added an additional night, prior to my original two nights and the reservations were "blocked" so I could be in the same room for the combined stay. The only negative I've ever had was over the pool. This time, the pool looked much more inviting. The water is a green tint but looks very clean. I went for a swim and the water was warm! The breakfast is better than ever, so many options! Make your own waffles, oatmeal with different items to add, rolls, breads, muffins, cereal, yogurt, fresh fruits and hot foods (eggs, bacon, biscuits and sausage gravy) juices or water. The shower heads are an instant massage... got to get one. The hotel is minutes away from shopping, places to eat and within close access to more than one Chesapeake Bay beaches. The city has an aquatic center, movie theatre and there are nearby nature centers along the main Route 2/4.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 31, 2023
Hi Rochelle, Thank you for your kind words and continued loyalty. We're delighted to know that our friendly staff, convenient amenities, and breakfast options have contributed to your positive experiences during your stay. We're always here to provide a comfortable and enjoyable environment for our guests, and we appreciate your feedback about the pool and shower heads. Your feedback helps us continually improve and enhance our services. We look forward to welcoming you back on your next visit!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Walking into the room smelled fresh and clean and looked absolutely beautiful! Very clean, friendly staff, and easy parking, oh and reasonably priced!
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 28, 2023
Dear Karen, Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay. It's great to know that you found the property beautiful, the room fresh and clean, and the overall atmosphere welcoming. We're glad you had a positive interaction with our staff and found the parking convenient as well. Your feedback is truly appreciated. If there's anything else you'd like to share or if you have any further comments, feel free to let us know. We're excited to welcome you back for another fantastic stay in the future!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast buffet was delicious! Everyone on staff was kind and helpful.
Stayed 1 night in Aug 2023
Response from Manager on Aug 20, 2023
Hello Kristen,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and your comments about our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Staff was amazing
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 14, 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Naeem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 10, 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excellent

Elissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff all around. Clean. Pleasant. Great location. Quiet.
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on Aug 10, 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

4/10 Poor

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 7, 2023
Dear Robert, Thank you for your feedback and for rating your experience with a 2/5. We apologize for falling short of your expectations during your stay. Your input is important to us, and we're committed to addressing any issues you faced to improve our services. If you would be willing to share more details about your experience, we would greatly appreciate it. We hope to have the opportunity to provide you with a better stay in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Cleaning!
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Aug 3, 2023
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 Poor

Taniqua

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 3, 2023
We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 Okay

Kimberley

Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Kimberley,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Michael, St Petersburg

Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on Aug 15, 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excellent

It's

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inns are always a hit for me and my family. I love hotels that have things near by such as eateries, grocery stores and more. Even though they are close the area is not congested. There is a Dunkin’ literally across the lot. Everything was clean and well kept. Check in was a breeze booking from Expedia and I had no issues. Breakfast was hot and ready and check out was a breeze. Will definitely return when in need.
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on Jul 25, 2023
Dear Valued Guest, Thank you for your fantastic review! We're thrilled to know that you and your family had a wonderful experience at our Holiday Inn. It's great to hear that you appreciated the convenient location with nearby eateries and stores without the congestion. We take pride in maintaining a clean and well-kept environment for our guests. We're delighted that your check-in and check-out processes were seamless, and that you enjoyed the hot and ready breakfast. We can't wait to welcome you back on your next visit. Your satisfaction is our priority, and we look forward to providing you with another enjoyable stay soon!

10/10 Excellent

Debora

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 24, 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on Jul 19, 2023
Dear Carlos, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great staff..!!
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 10, 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My hotel stay was awesome.
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on Jun 30, 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Zaire

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Our stay was great. The location was fine as there are many food places nearby. We were there for Chesapeake beach & water park which are both about 20 mins away (hotels closer were booked up). Staff was very professional and helpful. We had an issue with the toilet, they got it fixed immediately! I appreciated the urgency. The pool could be jazzed up more but the water was warm which my kids definitely enjoyed. I would absolutely stay again for quick weekend trips. 7/10 recommend.
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on Jun 28, 2023
Hello there, Zaire. Thank you for your feedback. We are delighted to learn that you enjoyed your stay with us. We are thrilled that our location worked out well for you. We can't thank you enough for recognizing the dedication of our staff to offer you excellent customer service. However, we are sorry if you had concerns with the toilet, which we promptly resolved. We appreciate your comments on the pool, and we would love to see you again soon.

10/10 Excellent

Lynn

Stayed 2 nights in Jun 2023
Response from Manager on Jul 16, 2023
Hello Lynn,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

MARGARET, MERIDIAN

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jul 10, 2023
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.