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Augustine, a Luxury Collection Hotel, Prague

5.0 star property
Luxury Prague hotel in Prague City Center with a full-service spa

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Augustine, a Luxury Collection Hotel, Prague

Interior
Premium Room, 1 King Bed, View | Premium bedding, minibar, in-room safe, individually decorated
Exterior
Suite, 1 Bedroom, View, Tower | Premium bedding, minibar, in-room safe, individually decorated
View from property

Reviews

9.6 out of 10

Exceptional

Popular amenities

9.4 out of 10
Guests loved the amenities.
  • Restaurant
  • Breakfast available
  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Spa
    Spa
  • Gym
    Gym
The price is ￥44,216
￥50,171 total
includes taxes & fees
Sep 27 - Sep 28
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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Premium Room, 1 King Bed, View

Premium Room, 1 King Bed, View | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Exterior

Deluxe Room, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Exterior

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Classic Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated

Classic Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, View, Tower

Suite, 1 Bedroom, View, Tower | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, View, Tower

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Fireplace (Moser)

Family Suite, 2 Bedrooms, Fireplace (Moser) | Premium bedding, minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms, Fireplace (Moser)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 117 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Terrace (Fresco)

Suite, 1 Bedroom, Terrace (Fresco) | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Terrace (Fresco)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Exterior

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom, Courtyard View

Classic Suite, 1 Bedroom, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Classic Suite, 1 Bedroom, Courtyard View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Exterior

Executive Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Exterior

Presidential Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 149 sq m
  • Sleeps 4
  • 1 King Bed

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￥62,106 total
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About the neighborhood

Map
110 00, Prague, Letenska 12/33

What's nearby

  • Charles Bridge - 12 min walk
  • Old Town Square - 13 min walk
  • Prague Astronomical Clock - 15 min walk
  • Prague Castle - 16 min walk
  • Wenceslas Square - 4 min drive

Getting around

  • Prague-Masarykovo Station - 4 min drive
  • Malostranská Station - 5 min walk
  • Vaclav Havel Airport (PRG) - 31 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Lokál U Bílé kuželky - ‬9 min walk
  • ‪Malostranská beseda - ‬6 min walk
  • ‪ROESEL - beer & cake - ‬7 min walk
  • ‪Pork’s - ‬7 min walk

About this property

Augustine, a Luxury Collection Hotel, Prague

Luxury historic hotel near Charles Bridge
Located close to St. Vitus Cathedral and Kampa Museum, Augustine, a Luxury Collection Hotel, Prague provides a terrace, a coffee shop/cafe, and a garden. Indulge in a manicure/pedicure, a facial, and a massage at Augustine Spa, the onsite spa. The on-site international cuisine fine-dining restaurant, The Augustine Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Other perks include:
  • English breakfast (surcharge), valet parking (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and massage treatment rooms
  • A reception hall, multilingual staff, and meeting rooms
Room features
All 101 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with heated floors and designer toiletries
  • 46-inch HDTVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, recycling, and electric kettles

Languages

Arabic, Czech, English, French, German, Italian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (EUR 35 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available for a fee: EUR 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • 1887 Refectory Bar
  • Cafe and Bar
  • The Augustine Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4,282 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 100
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 100
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 3000.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.02 per person, per night, up to 60 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately EUR 32 per person
  • Valet parking fee: EUR 35 per night
  • Pet fee: EUR 3000.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: EUR 100 (subject to availability)
  • Late check-out fee: EUR 100 (subject to availability)
  • Rollaway bed fee: EUR 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Augustine Hotel
Augustine Hotel Prague
Augustine Prague
Augustine Prague Hotel
Hotel Augustine
Hotel Augustine Prague
Prague Augustine
Prague Augustine Hotel
Prague Hotel Augustine
Rocco Forte The Augustine Hotel Prague
Augustine Luxury Collection Hotel Prague
Augustine Luxury Collection Hotel
Augustine Luxury Collection Prague
Augustine Luxury Collection
Augustine, a Luxury Collection Hotel, Prague Hotel
Augustine, a Luxury Collection Hotel, Prague Prague
Augustine, a Luxury Collection Hotel, Prague Hotel Prague

Frequently asked questions

Is Augustine, a Luxury Collection Hotel, Prague pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 3000.00 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Augustine, a Luxury Collection Hotel, Prague?

As of Sep 23, 2024, prices found for a 1-night stay for 2 adults at Augustine, a Luxury Collection Hotel, Prague on Sep 27, 2024 start from ￥44,216, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Augustine, a Luxury Collection Hotel, Prague?

Valet parking is available for EUR 35 per night.

What time is check-in at Augustine, a Luxury Collection Hotel, Prague?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of EUR 100 (subject to availability).

What time is check-out at Augustine, a Luxury Collection Hotel, Prague?

Check-out is at noon. Late check-out is available for EUR 100 (subject to availability).

Where is Augustine, a Luxury Collection Hotel, Prague located?

This family-friendly Prague hotel is located in the historical district, within a 15-minute walk of Charles Bridge, Kampa Museum, and Old Town Square. Prague Castle and Prague Astronomical Clock are also within 1 mi (2 km). Malostranská Station and Malostranská Stop are within a 5-minute walk.

Augustine, a Luxury Collection Hotel, Prague Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 126 out of 145 reviews" "
Rating 8 - Good. 13 out of 145 reviews" "
Rating 6 - Okay. 3 out of 145 reviews" "
Rating 4 - Poor. 2 out of 145 reviews" "
Rating 2 - Terrible. 1 out of 145 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khashayar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Racheal

Stayed 6 nights in Jan 2024

10/10 Excellent

Lindsay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are 10 Star, It’s a exceptional hotel with Warm and Friendly Staff who make you feel like family. Breakfast, food , Conceirge and room all to a exceptional standard.
Stayed 6 nights in Jan 2024

10/10 Excellent

salvador

Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property ! Staff was over the top amazing and rooms lovely. Would stay here everytime!
Stayed 3 nights in Sep 2023

8/10 Good

KIRAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, elegant. Very polite, attentive staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brooke

Stayed 1 night in May 2023

10/10 Excellent

Rajiv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Augustine was a terrific place to stay in Prague. The room was great (and spacious). The staff (especially the morning restaurant crew) was very nice. The hotel itself felt nice - not too big and a nice oasis. The location was a huge plus - access to all of Mala Strana was fantastic, and yet getting across the bridge(s) to Old Town was very easy.
Stayed 5 nights in Mar 2023

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the rooms were elegant and well appointed. The heated bathroom tile floor was a plus for our January stay. Staff were very pleasant and helpful.

10/10 Excellent

Jessica, Cupertino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our dinner was superb. Fresh ingredients, cooked to perfection and beautifully presented.
Stayed 3 nights in Oct 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond in greeting us upon arrival. We were offered a welcome drink and we were greeted not only by the reception desk staff, but also the hotel manager an concierge. The hotel is built inside a former monestary and maintains some of the original architectural elements. Our room was quite large as wall the beautiful marble bathroom. Overall, a very comfortable stay.
Stayed 4 nights in Oct 2022

10/10 Excellent

G Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was most comfortable, the staff was extremely helpful and courteous, and the location was convenient.
Stayed 3 nights in Aug 2022

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great luxurious hotel property. We like it’s style and it’s quality. It is not your contemporary type but solid excellence. The staffs are very well trained, professional, courteous and helpful. This culture goes from front desk, to restaurant, bell, concierge and housekeeping, love it love it. We shall be back at no time
Stayed 5 nights in Jul 2022

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is historic and charming but it was the service provided by all of the staff that set this property apart.
Stayed 1 night in May 2022

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel set in an old monastery.
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael, london

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great - close to everything and had a fabulous breakfast. The staff were also very helpful and we really enjoyed our stay.
Stayed 3 nights in Mar 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Augustine is hands-down one of the loveliest hotels I’ve experienced. Ever. The former-monastery property and the rooms are gorgeous. The staff is incredibly warm and professional. And the food and the bar are top-notch. And it’s right near all the action of Old Town but secluded from the craziness. Absolutely a 5-star experience.
Stayed 3 nights in Mar 2022

10/10 Excellent

Christopher, Cardiff

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly exceptional property, amazing staff, luxury throughout
Stayed 2 nights in Feb 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great spot, some of the services are not back due to COVID but generally a great place
Stayed 3 nights in Nov 2021

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Augustinian Monastery in a great location in Prague. Staff was wonderful!
Stayed 3 nights in Nov 2021

10/10 Excellent

Hercel Harounian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, which is unlikely for Prague. Great breakfast. Easy walk to Old Town.
Stayed 4 nights in Sep 2021

10/10 Excellent

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel - highly recommend
This hotel is amazing! The grounds and rooms are beautiful and the staff is wonderful. We were upgraded to a deluxe room because of my Marriott Bonvoy account and couldn’t have been happier. The room and bathroom was huge, with a lovely view of the courtyard. The room had a king bed and desk and chaise lounge. Even with all the furniture it felt spacious. And the bathroom had double sinks, a soaking tub, rainfall shower and bidet. We received breakfast for free because of the hotels.com package and it was excellent. All of the staff were gracious and accommodating. I had mentioned it was my birthday and they had a delicious chocolate cake waiting for me in the room. In terms of location, it’s situated on the castle side and close to everything. It is right near the tram tracks so need to be a little careful when walking around. However, when you’re in the hotel you’d have no idea you were on the tram line. It is one of the quietest hotels I’ve ever stayed at. I would highly recommend staying here and will definitely be doing just that on my next trip to Prague. Rarely do you come across a place like this, that has no fault. It is a true 5 star experience.
Stayed 4 nights in Sep 2021

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Augustine Prague - a real gem
Augustine is a wonderful luxury hotel very close to St Charles Bridge. The staff are all wanting to assist, the meals are great and the room was very comfortable.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
The reservation staff is very rude and unreasonable. The communication comes nothing close to a luxury hotel standard and disregard the fact that this is hospitality business. She was neither helpful nor willing to help. In the end, she even stated the she was instructed by the Head of Revenue to behave as such and suggested we should contact him instead.
Stayed 2 nights in Jan 2020