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Reviews of Holiday Inn Express & Suites Portland Airport - Cascade Stn, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Portland Airport - Cascade Stn, an IHG Hotel
9189 NE Cascades Parkway, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1000 reviews" "
Rating 8 - Good. 176 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a night with my family!
Stayed 1 night in May 2024
Response from Ellie -Front Office Manager on May 27, 2024
We are glad you and your family have enjoyed your stay with us. We hope to see you again in your next visit.

10/10 Excellent

Jeffrey

Traveled with family
Nice clean property. Room clean and excellent shape. Safe area.
Stayed 1 night in May 2024
Response from Ellie -Front Office Manager on May 27, 2024
Thank you for noticing our clean property and the safety of the area. We hope to serve you again on your next visit.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with comfortable beds and close to PDX. Shuttle available 4am which is perfect for early flights. Close to several dining options.
Stayed 1 night in May 2024
Response from Ellie -Front Office Manager on May 27, 2024
Hello Thomas,We are glad you have enjoyed a comfortable stay with us. It is nice to know that you get to experience the availability of our early shuttle service and the accessibility of the several dining options in the area. We hope to see you again on your next visit.

10/10 Excellent

Judith

Traveled with partner
Liked: Staff & service, property conditions & facilities
This is our second stay at this property based upon the good experience we had during our first stay. We’ve had another great experience. The shuttle service was key in making our choice for this property.
Stayed 1 night in May 2024
Response from Ellie -Front Office Manager on May 27, 2024
Hello Judith,Thank you for staying with us. We will continue to give you the best guest service experience from check-in to check-out. We are also glad to hear that you enjoyed the promptness and accessibility of our complimentary shuttle service. See you again on your next visit.

10/10 Excellent

Carlos A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport,shopping and restaurants.
Stayed 3 nights in May 2024
Response from Ellie -Front Office Manager on May 27, 2024
Hello Carlos A.We hope you liked your stay with us along with the accessibility of being near at the airport and the variety of shopping and restaurants nearby. See you again on your next visit.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfortable beds, clean, convenient microwave and nice sized refrigerator. Parking was very convenient and reasonably priced
Stayed 5 nights in May 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Both the front desk workers and cleaning staff were friendly.
Stayed 2 nights in May 2024

8/10 Good

Keith Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sabina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated rooms, decent breakfast, EV charging stations in the parking lot.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the airport!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly. Rooms are simple but adequate, and very clean. Really liked the POD style coffee maker.
Stayed 1 night in Apr 2024

4/10 Poor

Alissa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was as clean and the breakfast was extensive (we are talking omelettes, sausage gravy and warm cinnamon rolls) but I won’t be returning to this property. While a relatively new hotel, NEITHER of the USB charging ports by the bed in room 208 were in working order, which I discovered when I fell into bed dead exhausted from several international flights and a 1am check-in. I made this discovery immediately following having showered and unpacked, so it was far too late to move rooms and I was unable to charge my phone overnight. It died and I missed an important meeting the next morning. The bored and disinterested staff person at the front desk that night (who should have been home in bed and not manning the front desk with a case of the sniffles) did little to inspire my confidence that the situation would be made right. If the slightly more competent employee I spoke with the next morning surprises me, and they get back to me within 24 hours with any sort of reasonable compensation for the inconvenience of it all, I will edit this review to reflect such. If not, know that even at $200 /night, this hotel is “hit and miss.” I need my amenities in my room to be functional. There were two USB ports provided. They couldn’t BOTH have broken between guests. It shows poor management and disrespect for one’s guests to leave them in such a state of disrepair. They earned one star each for their breakfast and high cleanliness.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Franck, Petaluma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean, we had a good stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cascade station.
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Business traveler
Liked: Cleanliness, property conditions & facilities
Check in was overly long and cumbersome. We had reserved for the wrong day, non-refundable since the reservation was made on Expedia. Staff was non-sympathetic and gave the impression that we were “lucky” to get the last room (more expensive than the one we reserved), even though it was apparent that there were plenty of rooms available.
Stayed 1 night in Apr 2024

10/10 Excellent

Mishell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property convenience close to freeway shopping n restaurants very clean and friendly staff! Will stay there again in the future
Stayed 4 nights in Mar 2024

10/10 Excellent

Senta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accommodating even though we had a late flight and checked in after midnight
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jodie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Close to airport. Good breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Franklin, Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here at least four times, and it is perfectly quiet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carolyne, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Rhea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very accessible going to downtown portland by train.staff is very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Charm

Stayed 1 night in Mar 2024

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all for a quick stay. The staff were great!
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024

8/10 Good

Meliza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. We enjoyed our stay at Holiday Inn, the location was convenient near the so many shops. The room was near and clean. And we especially enjoyed their breakfast selections. The served so much hot foods which other hotels does not offer. Over all enjoyed our experience. We look forward in booking our stay at Holiday Inn most especially at Portland airport- cascade station.
Stayed 1 night in Mar 2024

6/10 Okay

Franklin, Lacey

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property could use a bar, or pool table, or something to allow the quest to enjoy their stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Cheri

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Felise Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here because it’s quiet and clean and the staff are very nice.
Stayed 2 nights in Mar 2024

6/10 Okay

Jose Ferdinand

Liked: Cleanliness, property conditions & facilities
Near airport
Stayed 4 nights in Mar 2024

10/10 Excellent

KEITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable accommodations close to the airport with very helpful staff!!
Stayed 1 night in Mar 2024

10/10 Excellent

collet

Easy
Stayed 1 night in Mar 2024

6/10 Okay

MARIE G, antioch

Stayed 2 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Updated and clean
Stayed 1 night in Feb 2024

10/10 Excellent

James

Stayed 1 night in Feb 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the airport. Parking was safe too.
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

mary

Stayed 1 night in Feb 2024

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, comfortable bed, safe feeling
Stayed 1 night in Feb 2024

8/10 Good

Blossom

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Lizette

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Next to shipping center near highway
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024

10/10 Excellent

BOUTSADY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Feb 2024