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Reviews of Best Western Portland West Beaverton

3.5 out of 5
Best Western Portland West Beaverton
9900 SW Canyon Rd, Portland, OR

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 339 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Alisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool is heated. There were 2 ducks that absolutely love the heated pool, they sit outside the ledge of it, super cute. The staff is amazing all the way around, I lost my phone and the lady at the front desk tracked me down to return it. Food was good, bartenders were fun. I also dropped my phone in the trash... yes I'm a mess.. the groundskeeper saw it happen and insisted he get it out for me. Breakfast was also good, lots of choices to choose from.
Stayed 2 nights in Apr 2024

10/10 Excellent

Danni

Stayed 1 night in Apr 2024

8/10 Good

Hakki

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole Sturn General Manager on Apr 9, 2024
HakkiThank you for taking the time to review our property! I am so happy to see you enjoyed your stay with us and do hope you come back again soon!

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room renovations were very nice. We've stayed here before and will probably continue to do so for our trips to Portland unless the price keeps going up. Convenient access to Forest Park, Arboretum, Zoo, St. Vincents Hospital and new Reser Center in Beaverton. Affords a back route into Portland.
Stayed 1 night in Mar 2024
Response from Nicole Sturn General Manager on Apr 9, 2024
Carol, Thank you so much for continuing to stay with us! We are very proud of all of the changes we have made to the property, and I am so happy you are able to enjoy it! We can't wait to have you back to stay with us again soon!

10/10 Excellent

Lubica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole Sturn General Manager on Apr 9, 2024
LubicaThank you for taking the time to review our property! I am so happy to see you enjoyed your stay with us and do hope you come back again soon!

10/10 Excellent

WEIBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole Sturn General Manager on Apr 9, 2024
Thank you for taking the time to review our property! I am so happy to see you enjoyed your stay with us and do hope you come back again soon!

8/10 Good

Julia

Stayed 2 nights in Mar 2024

10/10 Excellent

Jacob

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pool/hot tub and breakfast were amazing
Stayed 2 nights in Mar 2024
Response from Nicole Sturn General Manager on Mar 29, 2024
Jacob, Thank you so much for the Amazing review!!!! I am so happy you were able to enjoy the pool and breakfast during your stay!! We do hope you come back and stay with us again soon!

10/10 Excellent

Weiguang

Traveled with family
Liked: Staff & service
staff are amazing
Stayed 3 nights in Mar 2024
Response from Nicole Sturn General Manager on Mar 19, 2024
Weiguang, Thank you so much for you kind review! We love our job so it is awesome when someone points this out We have a great team! I am so happy to see you enjoyed your stay with us and I do hope you come back and stay with us again soon!

10/10 Excellent

Jasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in Jan 2024
Response from Nicole Sturn General Manager on Mar 19, 2024
Jasim, Thank you so much for taking the time to review our property! I am so happy to see you enjoyed your stay with us here at the Best Western Portland West Beaverton hotel! Please do come back and stay with us again soon!

4/10 Poor

glenn

Stayed 2 nights in Feb 2024
Response from Nicole Sturn General Manager on Mar 19, 2024
Glenn, I am sorry to see you didn't enjoy your stay with us your feedback is appreciated. Please do come back and give us another try!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 5 nights in Feb 2024
Response from Nicole Sturn General Manager on Mar 19, 2024
Kathy, I am so happy the location of the hotel worked out well for you, Thank you for choosing to stay with us and I am glade you enjoyed your time! Please do come back and stay again soon!

8/10 Good

Joel

Traveled with partner
Liked: Property conditions & facilities
We liked it was quiet
Stayed 10 nights in Feb 2024
Response from Nicole Sturn General Manager on Mar 19, 2024
Joel, I am so happy you enjoyed your stay with us here at the Best Wester Portland West Beaverton! We do hope you come back and stay with us again soon!

4/10 Poor

Scott

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
maybe get your TV's to work. 2 of us with seperate rooms had TV that did not have volume. for the price, we will not be back and since we race in the city almost across the street, we will let others know to go elsewhere as well.
Stayed 2 nights in Feb 2024
Response from Nicole Sturn General Manager on Feb 19, 2024
Scott, I do apologize for the inconvenience when that kind of thing happens it is a easy fix did you report it to the front desk? We really do our best to accommodate and make our guest feel comfortable during their stay we are always here to help in anyway we can. Again I do apologize for this and I do hope you would be willing to give us a chance again.

8/10 Good

Colette

Stayed 1 night in Feb 2024
Response from Nicole Sturn General Manager on Mar 29, 2024
Colette, Thank you for taking the time to review our property! I am happy to see you were able to enjoy your time here with us! Please do come back and stay with us again soon!

8/10 Good

Kristin

Stayed 2 nights in Jan 2024
Response from Nicole Sturn General Manager on Mar 29, 2024
Kristin,Thank you for taking the time to review our property! I am happy to see you enjoyed your stay with us and hope you do come back and stay with us again soon!

4/10 Poor

Kent

Stayed 1 night in Jan 2024
Response from Nicole Sturn General Manager on Mar 29, 2024
Kent, I am sorry to see you did not enjoy your time her with us but I do hoe you will give our property another chance!

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicole Sturn General Manager on Jan 27, 2024
Kristina, Thank you so much for taking the time to review your stay with us here I am so happy to see you enjoyed your time and so hope to have you back again soon!

2/10 Terrible

David, Tehachapi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole Sturn General Manager on Jan 27, 2024
David, I am sorry to see you did not enjoy your time with us! Please reach out and let me know if there is anything i can do to fix the issue. Have a great weekend

2/10 Terrible

Joshua

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No heat, no hotwater, limited wifi
Stayed 1 night in Jan 2024
Response from Nicole Sturn General Manager on Jan 27, 2024
Joshua, Thank you for this review! I am so sorry that due to the awful ice storm the Portland area had like almost everyone in the area our Power went out and with that come some small issues that with time we are able to overcome! All of our staff worked very hard to make sure we could do all we could to accommodate everyone's needs in this difficult time. I hope you have a wonderful new year!

2/10 Terrible

Jesse

No power
Stayed 1 night in Jan 2024
Response from Nicole Sturn General Manager on Jan 27, 2024
Jesse, I am so sorry about the storm knocking out the power it really was a great big inconvenience for everyone! I am so pleased to see you were understanding of something that was out of the hotels control! I do hope you have a great weekend

8/10 Good

Tara, Redding

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay, room is nice, but a cup full of cigarette butts right outside our balcony door.
Stayed 1 night in Jan 2024

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2023
Response from Nicole Sturn General Manager on Feb 19, 2024
Jill, Thank you for choosing to stay with us here at the Best Western Portland West Beaverton hotel! I am happy to see you enjoyed your stay with us and do hope you come and stay with us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nicole Sturn on Jan 1, 2024
Thank you for taking the time to review our property! I am happy to see you enjoyed your stay with us here at the Best Western Portland West Beaverton hotel and do hope you come back and stay again soon!

8/10 Good

Angela

Stayed 1 night in Dec 2023
Response from Nicole Sturn on Jan 1, 2024
Thank you for taking the time to review our property! I do hope you enjoyed your stay please do come back and stay with us again soon!

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
The staff was nice and friendly, the rooms were updated and nice. The only problem was there was a strong marijuana smell in the hall and it got stronger near the employee only door and all night when our heater would come on the smell would get worse coming out of the heater fan.
Stayed 1 night in Dec 2023
Response from Nicole Sturn on Jan 1, 2024
Kevin, Thank you for taking the time to review our property.... I am sorry to see you did not enjoy your stay. I am curious what employee door you are speaking of?Anyways I do hope you give us another try and come back and stay with us again soon!

6/10 Okay

Ricardo

Liked: Staff & service
Cccccccccc
Stayed 1 night in Dec 2023
Response from Nicole Sturn on Jan 1, 2024
I am sorry to see you did not enjoy your stay with us! I do hope you will give us another chance and come back and stay again soon! Happy New Year!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nicole Sturn on Jan 1, 2024
Ryan, Thank you for taking the time to review our property! I am happy to see you enjoyed your stay with us here and i do hope you come back and stay with us again soon! Happy New Year!

4/10 Poor

Brooke

Traveled with partner, Traveled with pets
Liked: Amenities
I stayed at this motel over Thanksgiving. The check in process was quick and easy. The price was affordable. The parking situation is not good. Very steep hills and a long walk to the room. The room had stains on the floor and my pillow had brown marks on it. There was hair in the sink. The room was not cleaned or serviced the entire day Thursday. I returned at approx. 9 pm and called the front desk. No one answered. I called again, no answer. I called a third time and finally got a response. The gentleman said he was not good at cleaning rooms but could bring us some towels. I also found a dead bug in the coffee maker. The second day the room was cleaned but the bed was not made and a dirty sheet was left on the floor.
Stayed 3 nights in Nov 2023
Response from Nicole Sturn on Jan 1, 2024
Brooke,I am sorry to see you did not have a great experience with us! But I do appreciate your feedback! I do hope you will give us another try and come to stay again soon! Happy New Year!

10/10 Excellent

Yining

Stayed 1 night in Nov 2023
Response from Nicole Sturn on Jan 1, 2024
Thank you so much for taking the time to review our property! I am so happy to see you enjoyed your stay with us! Please do come back and stay with us again soon!

4/10 Poor

Peter

Disliked: Staff & service
We stayed for one night and didn’t try using the shower until morning when we found that the shower handle turned uselessly on the stub. No water! No refund and no shower before Thanksgiving dinner!
Stayed 1 night in Nov 2023
Response from Nicole Sturn on Nov 30, 2023
Peter, I do apologize for your experience here with us! This is not the impression we like our guests to leave with! I am curious did you happen to report this to the front desk? If you would like to call me at the hotel I would like to hear more for you. Again I am so sorry for the inconvenience.

8/10 Good

Sheryl

Liked: Property conditions & facilities
This hotel was fine for the value
Stayed 1 night in Nov 2023
Response from Nicole Sturn on Nov 17, 2023
Sheryl,Thank you for taking the time to review our property, I do hope you enjoyed your stay with us here at the BW Portland West Beaverton and do hope you come back and stay again soon!

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub need bubbles
Nice facility and location. A bit to close to a busy road so you’ll want a room in the back. The bed was pretty hard and didn’t suit the wife. Could have used an extra blanket but was able to adjust the heat to compensate. Overall I would stay again but ask for a room in the lower back portion of property. The hot tub was warm but not hot and lacked bubbles.
Stayed 2 nights in Nov 2023
Response from Nicole Sturn on Nov 17, 2023
Andrew, Thank you so much for taking the time to review our hotel! Please for any reason do not hesitate to ask We would have been more then happy to get you another blanket. Guest satisfaction is out top priority! I do hope you come back and stay with us again here soon!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Elizabeth, Thank you for taking the time to review our hotel! I do hope you come back and stay with us again soon when you are in the area!

8/10 Good

FABIO, Manteca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good bed, awesome staff and the breakfast was better than I was expecting.
Stayed 1 night in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Fabio, Thank you so much for that great review I do agree with you! we have a pretty awesome staff here at the BW Portland West Beaverton hotel! I am so happy to see you enjoyed your breakfast as well! Please do come back and stay with us again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great looking clean property
Stayed 2 nights in Oct 2023
Response from Nicole Sturn General Manager on Jan 27, 2024
Daniel, I am so happy to see you enjoyed your time here with us at the Best Western Portland West Beaverton Hotel! Thank you for taking the time to review our property and please do come back and stay with us again soon!

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Teresa! Thank you so much! We really appreciate the 5 out of 5!! i am so happy to see you enjoyed your stay with us here at the BW Portland West Beaverton and do hope to have you back again soon!

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Excellent. Beautiful pond and scenery. Great service.
Stayed 3 nights in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Amy, Thank you so much for taking the time to review our property! I am so happy to see you were able to enjoy the beautiful Pond when you stayed with us! Please do come back and stay with us again soon!

10/10 Excellent

Shoni

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Great staff and the breakfast was delicious with a lot of great choices!
Stayed 1 night in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Shoni,Thank you so much for your kind words! We are very proud of the team we have here at the BW Portland West Beaverton Property! But guest satisfaction is our top priority so from all of us to you! Thank you!! And please come back and stay with us again soon!

10/10 Excellent

Crystal

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Crystal, Thank you for sharing these beautiful Pictures!! I am so happy to see you enjoyed your stay with us here at the BW Portland West Beaverton hotel and stay with us again soon!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Thank you for taking the time to review our property! I do hope you come back and stay with us again soo and give us that chance to give you the 10 out of 10 experience you deserve!!

10/10 Excellent

Crystal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Nicole Sturn on Nov 17, 2023
Crystal,Thank you for taking the time to review the property! I am so happy to you you have a wonderful time with us here at the BW Portland West Beaverton hotel!!! I do hope you come back and stay with us again soon!

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service when check in. Clean and nice!
Stayed 3 nights in Sep 2023
Response from Nicole Sturn on Nov 17, 2023
Xin! Thank you so much for your kind words! Guest Satisfaction is my top priority so I love it when I get comments like this! I am so happy to see you enjoyed your stay and do hope you come back and stay with us again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicole was fabulous! Helped with everything. Answered every question. Is extremely knowledgeable and patient.I give her 5 Stars, and, if I could, a big raise.
Stayed 1 night in Sep 2023
Response from Nicole Sturn on Nov 17, 2023
Linda!! Thank you so very much!!! It does help that I love my job! But it also helps that we get such great guest to stay with us here at the BW Portland West Beaverton! I am so happy you decided to stay with us and can not wait to have you back again soon! If you ever need anything do not hesitate to call!

8/10 Good

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicole Sturn on Nov 17, 2023
Julie, Thank you so much for taking the time to review our hotel! I am happy to see you enjoyed your stay with us and do hope to have you back again soon!

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was clean, quiet, beautiful grounds...the staff was very friendly....we'll definitely come back
Stayed 2 nights in Sep 2023
Response from Nicole Sturn on Nov 17, 2023
Sonya, You are so very sweet! Thank you so much for taking the time to review our hotel! Guest satisfaction is our top priority so i am so happy to see you were able to enjoy the beautiful scenery and the amazing staff we do have here at the BW Portland West Beaverton! Please do come back and stay with us again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicole Sturn on Nov 17, 2023
Thank you for taking the time to review us here at the BW Portland West Beaverton! I do hope you enjoyed the rooms and had the chance to walk around the beautiful pond or try out the hot tub! Please do come back and stay with us again soon!

4/10 Poor

Ashley

Traveled with family and small children, Business traveler
Rooms just weren’t very clean, lots of stains in the carpet, and the smoke from the cigar lounge was very strong. I think it would be helpful if it was included in the description that this hotel has a cigar lounge.
Stayed 2 nights in Sep 2023
Response from Bianca on Sep 22, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Room is clean. Lobby nice. The clerks are very nice.
Stayed 1 night in Sep 2023