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The building was so beautiful and right in the middle of downtown it was absolutely fantastic. I wish I could've brought my dog to the pool area though
We had such a great stay. There was an issue with noise and our first room. The staff was sooo nice and helpful. Very clean. Great staff. Great location. We will stay here again.
Beautiful room and view of the city. Love the living space with couch for area to relax. Love the separate bedroom. Bed was very comfortable. Beautiful and spacious bathroom as well.
Everything was good except some of the food at breakfast was cold (i.e. eggs)
Thomas
Stayed 2 nights in Apr 2024
Response from Isaiah on Apr 13, 2024
We apologize for the issues during your stay and are working to improve guest experience for all guest based on your feedback. Thank you for your stay
4/10 Poor
Joanne
Apr 6, 2024
Disliked: Staff & service
Joanne
Stayed 2 nights in Apr 2024
Response from Isaiah on Apr 13, 2024
We're sorry to hear about your poor experience and hope that we can improve upon your experience next time you are here. Please feel free to reach out to our hotel front desk for any questions or concerns.
Great value for the price. The location is very convenient, the rooms are spacious and clean, and the complimentary breakfast has a lot of good options. Staff is also very nice and offers great service. I strongly recommend this hotel
Cool hotel in the top of a historic Pittsburg high rise
Bradley
Stayed 2 nights in Feb 2024
Response from mj on Mar 28, 2024
Hello Bradley,Thank you for your most recent stay with us, here at The Embassy Suites, Pittsburgh Downtown,We are pleased to hear you enjoyed your stay with us, and look forward to seeing you again.Thank you,The Embassy Suites Team
The hotel is absolutely beautiful, and we had a nice city view from our room. The surrounding area is very walkable and I would definitely return!
Ashaki
Stayed 2 nights in Mar 2024
Response from mj on Mar 22, 2024
Hello Ashaki,Thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We are ecstatic to hear that you enjoyed your stay with us and enjoyed your view of The City of Pittsburgh.We hope that you will stay with us again during your next trip into town.Thank you,The Embassy Suites Team
2/10 Terrible
Ronald
Mar 19, 2024
Disliked: Staff & service
Lots of homeless hanging out around the building on the south side.
Credit card machine at check in counter wasn't working so staff had me manually fill out form with credit card and name on a piece of paper. I don't feel very comfortable doing that with all the fraud out there.
Room was clean and nice.
Breakfast was good and attendants at breakfast were very nice.
Ronald
Stayed 1 night in Mar 2024
Response from Isaiah on Mar 20, 2024
We apologize for the conditions of your stay; we do hope that you consider staying with us again and apologize that you were affected by a temporary global outage. The issue has been resolved and we hope to see you again soon.
Great value with a very good buffet breakfast included. Staff are very friendly. Great location with walking distance to PPG arena and lots of restaurants
We were placed in a room next to the many elevators but staff were happy to accommodate us to another room that was much more quiet.
Bonnie
Stayed 4 nights in Mar 2024
Response from MJ on Mar 13, 2024
Hello Bonnie,We would like to thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.I will also share your message with our front desk team, and are happy that we could assist you.Thank you,Marva JohnsonEmbassy Suites, Pittsburgh Downtown
The breakfast dining area was not clean. Tables were filthy. Other than that, the hotel was very nice and clean.
Peter
Stayed 2 nights in Mar 2024
Response from mj on Mar 13, 2024
Hello Bonnie,We would like to thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.I will also share your concerns with our Kitchen Manager, and hope that you will stay with us again during your next trip to Pittsburgh.Thank you,Marva JohnsonEmbassy Suites, Pittsburgh Downtown
6/10 Okay
Michelle
Mar 3, 2024
Disliked: Property conditions & facilities
Michelle
Stayed 2 nights in Mar 2024
Response from MJ on Mar 8, 2024
Hello Michelle,Thank you for your recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We look forward to seeing you again, the next time you are in the City of Pittsburgh.Thank you,The Embassy Suites Team
10/10 Excellent
Cutter
Feb 27, 2024
Cutter
Stayed 1 night in Feb 2024
Response from MJ on Mar 8, 2024
Hello Cutter,Thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We look forward to your stay with us again in the near future.Thank you,The Embassy Suite Team
The staff and service were absolutely wonderful. Their professionalism is beyond expectations. The room was clean and fresh. Our refrigerator was not working when we arrived. Front desk contacted maintenance and it was replaced within an hour. The view was absolutely stunning. Will recommend to others and will return.
cameron
Stayed 2 nights in Feb 2024
Response from MJ on Feb 27, 2024
Hello Cameron,We here at Embassy Suites, Pittsburgh, are pleased to hear that your stay was absolutely wonderful.I will make sure to advise both our Front desk and Maintenance staff of your review.Thank you for staying with us!Marva JohnsonFront Desk SupervisorEmbassy Suites, Pittsburgh PA
Hello Beatriz,We would like to thank you for your most recent stay with us here at Embassy Suites, Pittsburgh.We hope that we can assist you again in the near future!Thank you,Front Desk TeamEmbassy Suites
Great stay, I would come back. The property is conveniently located near restaurants and the PPG Paints Arena.
Tyrah
Stayed 1 night in Feb 2024
Response from MJ on Feb 27, 2024
Helly Tyrah,We are pleased to hear that you had a great stay with us here at Embassy Suites, Pittsburgh.We hope that you stay with us again on your next trip to Pittsburgh, PA.Thank you,Marva JohnsonFront Desk SupervisorEmbassy Suites, Pittsburgh
Kind staff and a beautiful hotel. It was very close to most things downtown.
Hazel
Stayed 1 night in Feb 2024
Response from Isaiah on Feb 20, 2024
Thank You!
8/10 Good
Pam
Feb 20, 2024
Pam
Stayed 1 night in Feb 2024
Response from mj on Mar 22, 2024
Hello Pam,Thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We hope that you enjoyed your stay with us and will stay again, during your next trip into The City of Pittsburgh.Thank you,The Embassy Suites Team
Very clean, very safe, and had a great view of the city. Easy to find, valet parking was great. There was a welcome gathering when we checked in with snacks and drinks. All staff were friendly and received a text post check-in to make sure everything was good. We were a 10-ish minute walk from PPG Arena, where we were seeing a concert.
The Valet parking staff was very rude and felt like we were a waste of their time. The front desk was not in the front. It was at the 25th floor and the desk person spoke to me like i was incompetent.
Ashleigh
Stayed 1 night in Feb 2024
Response from Isaiah on Feb 20, 2024
We apologize for the conditions of your stay and are working to improve guest experience for all future guest based on your comments. We do hope you consider staying with us again.
Exceptional experience from start to finish! Deepest gratitude to the outstanding staff in the lobby who took great care in providing world class hospitality. We enjoyed our room thoroughly and felt it was a solid value for the price. The area was central and integral to our travel needs. Thank you for an unforgettable experience!