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Reviews of EVEN Hotel Pittsburgh Downtown, an IHG Hotel

4 out of 5
EVEN Hotel Pittsburgh Downtown, an IHG Hotel
425 Forbes Avenue, Pittsburgh, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 559 out of 1010 reviews" "
Rating 8 - Good. 240 out of 1010 reviews" "
Rating 6 - Okay. 94 out of 1010 reviews" "
Rating 4 - Poor. 55 out of 1010 reviews" "
Rating 2 - Terrible. 62 out of 1010 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location downtown. A little beat up but pretty clean. Staff was very courteous. Cute little bar area too.
Stayed 2 nights in May 2024

4/10 Poor

Jason

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Zero parking or valet service for the motel. You have to park in an old parking deck across the street Cold showers The room was up to date but not clean. A lot of stains on sheets and floors were not clean A lot of Hidden costs on the initial check in. 8 hours after checking out I still haven’t received a settlement statement. Front desk said the settlement would be emailed shortly. Way way over priced motel for there amities. A cup of coffee is $4.00 per cup also. Id look elsewhere if ever in Pittsburgh again.
Stayed 3 nights in May 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
safe not working
Stayed 1 night in May 2024
Response from A. W. on May 25, 2024
Thank you for the feedback. If you did not already report it to us while you were inhouse, please feel free to contact us with your room number so we can correct it for the next guest. We hope to see you back soon.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from A.W. on May 24, 2024
Dear Jody, I am so pleased you had a great stay! Thank you for your feedback, We hope to see you soon.

8/10 Good

Anthony, Wauseon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and communal lobby space. No parking on site and wasn’t clearly labeled where to go to park. It’s less than a block away though once I called the reception desk to ask about it. No valet. Otherwise I had a nice stay in a quiet clean room in an excellent location.
Stayed 1 night in May 2024
Response from A. W. on May 22, 2024
Dear Anthony, thank you for your feedback. I am sorry the self-parking option was confusing. We will definitely add better signage to address this concern. I am so pleased your enjoyed your stay.

2/10 Terrible

Richard

Stayed 1 night in May 2024
Response from A. W. on May 16, 2024
Dear Richard, we are so sorry your stay was such a disappointment. We strive to provide all of our guests an excellent experience and we appreciate your feedback so we may improve upon our deficiencies. If you wish to share some details with us, please call the hotel directly. Thank you

10/10 Excellent

Mark D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great thanks
Stayed 1 night in May 2024
Response from A.W. on May 15, 2024
Dear Mark, Thank you for sharing your great experience with us. We look forward to your return visit.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight to Pittsburgh, PA was delayed leading to a cascade of problems. The staff at the EVEN were super helpful and made accommodations to help me out. They were the best! The hotel room was also very nice!
Stayed 1 night in Apr 2024
Response from A. W. on May 6, 2024
Shaun, we are so pleased we were able to make your challenging day a little easier. Thank you for sharing your feedback with us. We hope to see you again soon!

6/10 Okay

Lauren

Traveled with group
Clean, calming decor. Pleasant staff. Way overpriced, breakfast (paid extra for) was terrible. Parking was exorbitant.
Stayed 1 night in May 2024
Response from A.W. on May 6, 2024
Lauren, Thank you for letting us know about the concerns with your stay. We recognize that downtown parking can be expensive. As it is not our garage we do not control pricing. There are many options around the area you may want to consider in the future. Thank you for the feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from A.W. on May 6, 2024
Michael, we are so pleased to hear you had a great stay, We hope to see you again soon!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant surprise. We needed a place near the courthouse and easy parking and were not going to be too choosey. An unimpressive entrance opens to a spacious lower lobby. Registration and much of the hotel are on the fifth floor. Nice staff, clean, comfortable room. Impressive facilities, including workout gear in the guest room and in a large area off the lobby.
Stayed 1 night in Apr 2024
Response from A.W. on May 2, 2024
Dear George, we are so pleased you enjoyed your stay with us. Thank you for the great feedback. We hope to see you again soon!

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. W. on May 2, 2024
Dear Maggie, Thank you for the review. We are so sorry you didn't have an excellent experience. We hope you return soon so we can regain your confidence!

6/10 Okay

Nobuhiro, Long Island City

Business traveler
Liked: Cleanliness, staff & service, amenities
The bedside clock was not installed. No outlet was available at the bed. The show drain clogged and almost flooded.
Stayed 1 night in Apr 2024
Response from A.W. on May 2, 2024
Dear Nobuhiro, we are so sorry you did not have a good experience with your guest room. All of our guest rooms are equipped with outlets and USB ports at the nightstand. Thank you for the feedback as it allows us to continuously improve.

6/10 Okay

Starr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the property was clean and well-maintained. However, the surrounding area around the hotel is sketchy. My vehicle was vandalized, and my windows were broken.
Stayed 3 nights in Apr 2024
Response from A. W. on Apr 29, 2024
I am so sorry you had your vehicle damaged while visiting Pittsburgh. We do provide valet or self parking at a monitored garage should you have any future parking needs when staying at the Hotel.

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Average good location
Stayed 2 nights in Apr 2024
Response from A.W. on Apr 29, 2024
Dear Ariel, Thank you so much for the review. we are happy to hear that you had an enjoyable stay. Please come back soon!

4/10 Poor

AJ

Stayed 2 nights in Apr 2024
Response from A. W. on May 20, 2024
Dear AJ, I am so sorry you had a disappointing stay with us. we strive to deliver a great experience for all of our guests and are working hard to ensure we correct any deficiencies so we can provide you with a perfect stay on your next visit.

6/10 Okay

Troy

Liked: Cleanliness, staff & service
Noisy. My room was near the door entry. Lots of people coming and going and loud until 11pm. Also, the TV didn’t work. I didn’t call as that meant someone would be in my room after 9pm.
Stayed 1 night in Apr 2024
Response from A.W. on Apr 27, 2024
Dear Troy, I am very sorry you did not have a restful stay at our hotel and that the TV was not in working order. We do appreciate your feedback so we may correct these items for future stays.

2/10 Terrible

Francis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Had to change rooms because AC and TV did not work. Worst part was a fire alarm went off at 7AM. we evacuated the hotel with rest of guests. There were about 100 of us standing on the street at the entrance (lobby was on 5th floor) for like 15 minutes after the alarm stopped. Nobody from the hotel came to notify us that it was a false alarm and we could return to room. We had to learn from exiting guest.
Stayed 1 night in Apr 2024
Response from A. W. on Apr 24, 2024
Dear Francis, I am so sorry that we did not provide you with a comfortable experience in your guest room, and that we did not follow up accordingly in responding to the fire alarm. Your valuable feedback is greatly appreciated as we conduct more training for our associates on the proper communication process to our guests during these situations. Rest assured, your experience was not typical and we sincerely apologize for the difficulties you experienced.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the healthiness focus of the hotel
Stayed 2 nights in Apr 2024
Response from A.W. on Apr 24, 2024
we are so pleased you enjoyed the fitness centric services at the hotel. We hope to see you soon!

8/10 Good

Jen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from A.W. on Apr 24, 2024
Thank you for sharing your experience with us. We always strive for a perfect stay for our guests and we appreciate your feedback.

10/10 Excellent

Luz

Exact
Stayed 2 nights in Apr 2024
Response from A.W. on Apr 24, 2024
We are so pleased you enjoyed your stay with us! We look forward to your return visit.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean accommodations and the staff was excellent.
Stayed 2 nights in Apr 2024
Response from A.W. on Apr 24, 2024
Thank you for sharing your feedback regarding your recent stay. We are so pleased that our team made the stay. We look forward to your return!

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
its fine. new-agey.
Stayed 1 night in Apr 2024
Response from AA on Apr 19, 2024
Thank you for your feedback

4/10 Poor

Rachel

Business traveler
Disliked: Cleanliness, staff & service, amenities
Men’s pubic and body hair all over bathroom. Lauren at front desk has zero customer service skills.
Stayed 2 nights in Apr 2024
Response from AA on Apr 19, 2024
Thank you for your feedback

10/10 Excellent

SCOTT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility! Friendly staff. Looking forward to my next visit to Pittsburgh!
Stayed 2 nights in Apr 2024
Response from AA on Apr 19, 2024
Hello Scott,Thank you for your feedback

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 19, 2024
Thank you for your rating

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 3 nights in Apr 2024
Response from AA on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

janeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AA on Apr 19, 2024
Thank you for your feedback!

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AA on Apr 19, 2024
Thank you for your feedback!

8/10 Good

Antonio

Stayed 1 night in Mar 2024
Response from AA on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly helpful. They clearly value their customers and made it very clear they want us to want to come back. And I do. I will look for IHG properties in the future. One thing I will not do in the future however is use Expedia. While the IHG staff let me check out a day early with no charge, a week on I still cannot get someone from Expedia on the phone or in chat to even talk about not charging me for the last night. Never again Expedia.
Stayed 2 nights in Mar 2024
Response from AA on Mar 27, 2024
Hello Paul,Thank you for your feedback about the team. They will be so happy to see we were able to hit the mark for you.

6/10 Okay

Kashif

Liked: Property conditions & facilities
Hotel is clean and located in a great area. Housekeeping could use some work as My room was not serviced while I stayed multiple nights
Stayed 2 nights in Mar 2024
Response from AA on Mar 25, 2024
Thank you, Kashif,We value your feedback!

10/10 Excellent

Kasey

Stayed 3 nights in Mar 2024
Response from AA on Mar 25, 2024
Hello Kasey,Thank you for your feedback!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how it didn’t feel pretentious. The rooms were such a good size. We loved the environment of the hotel.
Stayed 1 night in Mar 2024
Response from AA on Mar 21, 2024
Thank you for your feedback!

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this hotel. It’s clean , convenient and reasonably priced . The staff is friendly and accompdating
Stayed 1 night in Mar 2024
Response from AA on Mar 15, 2024
Hello Peggy,Thank you so much for your feedback!

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from AA on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

Arjun

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean and modern. Recommend
Stayed 1 night in Mar 2024
Response from AA on Mar 15, 2024
Thank you for your feedback!

10/10 Excellent

Erskine

Stayed 1 night in Mar 2024
Response from AA on Mar 25, 2024
Hello There,Thank you for your feedback!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a weekend in the city. Walkable to many restaurants and nightlife. The gym in the hotel was great to have and had a lot of equipment and free weights. Hotel staff was great and helpful.
Stayed 2 nights in Mar 2024
Response from AA on Mar 4, 2024
Hi Laura! I am so glad you liked the gym and our team strives to make every guest feel welcome!

10/10 Excellent

Danasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AA on Mar 4, 2024
Hello Danasia,Thank you for the 5 stars! We are glad you had a great experience.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Feb 2024
Response from AA on Mar 1, 2024
Hello Megan,I am so glad you loved our hotel as much as we do! Thank you for your feedback!

10/10 Excellent

Nadine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. just like the pics :)
Stayed 2 nights in Feb 2024
Response from AA on Feb 24, 2024
Hello Nadine,Thank you so much for the 5. I am so glad you enjoyed your stay. We look forward to welcoming you back again soon!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from AA on Feb 22, 2024
Hello Jessica,Thank you for the 8!

10/10 Excellent

Kristin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how clean this place was and the high ceiling in the room made it feel more spacious. Very comfortable bed too.
Stayed 1 night in Feb 2024
Response from AA on Feb 21, 2024
Hello Krisitin,Thank you for your feedback! Jessica and her housekeeping team work hard to make sure our rooms are clean and ready for our amazing guests. I agree the rooms are very spacious See you next time!

6/10 Okay

Khatera

Traveled with partner
Liked: Staff & service
It was an ok hotel! Both outside and inside were noisy! The hotel is old! They need to fix the shower tiles and paint the rooms!
Stayed 1 night in Feb 2024
Response from AA on Feb 21, 2024
Hello Khatera,Thank you so much for your feedback I did pass this along to the team, We look forward to welcoming you back and having a much better impression of the Even Downtown.

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from AA on Feb 21, 2024
Hello Kimberly,Thank you for the 10! The team will LOVE seeing this feedback!

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AA on Feb 21, 2024
Hi James,We love the 10! Thank you so much!

4/10 Poor

Dania

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 days sheets were unclean and my belongings were stolen…front desk claims nobody was in my room but my towels were restocked … called 3 times no resolution and manager is suddenly unavailable for a call…don’t recommend …
Stayed 2 nights in Feb 2024
Response from AA on Feb 21, 2024
Hello Dania,It was so great connecting with you and sorting out everything, As we discussed we can't wait to welcome you back and understand the misunderstanding.

10/10 Excellent

Gretchen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from A on Feb 21, 2024
Hello Gretchen,Thank you for your 10

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AA on Feb 21, 2024
Hello Kenneth,Thank you for the 10!