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Reviews of Keaton's Star Spangled Cabin: Bright and Cheerful

Keaton's Star Spangled Cabin: Bright and Cheerful
Pigeon Forge, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 14 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

7.8/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

James, Spring Glen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Safe and Quit nice view
Stayed 3 nights in Apr 2024

10/10 Excellent

Tammy C., Georgia

Liked: Cleanliness
Christmas getaway
We had a great time. We loved all the Christmas lights and decorations.
Stayed 3 nights in Dec 2023
Response from VrboOwner on Jan 24, 2024
Thank you for taking the time to review your stay at Colonial Properties, Michelle. We are delighted to hear that you enjoyed our Christmas decorations and lights. Our team takes great pride in creating a festive atmosphere for our guests during the holiday season. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Shannon C.

Labor Day Weekend Getaway
The cabin was very nice and easily accommodated our family of 10. The staff was very receptive and friendly. We had a problem with the AC upstairs but they fixed it immediately without any hesitation. Outside furniture could use a little pressure washing but I understand it’s difficult to maintain it due to all of the trees surrounding the cabin. Overall we enjoyed our stay. The location was GREAT!
Stayed 4 nights in Aug 2023
Response from VrboOwner on Sep 18, 2023
Thank you so much for leaving your feedback, Shannon! We're delighted to hear that your family of 10 was able to enjoy all the comforts of our cabin during your stay. We always appreciate hearing how we can improve and I'll be sure to pass along your observations regarding the outdoor furniture and AC unit to our staff here. We're so glad you enjoyed the great location while you were here and hope we can welcome you back soon. Thanks again for staying with us!

10/10 Excellent

Fernando T.

Liked: Cleanliness
Very nice place
The upstairs floor had 3 bedrooms and 2 bathrooms Main floor 1 bedroom 1 bathroom Ground floor 1 bedroom 2 bathrooms I was under the impression each room had its own bathroom, but we made it work. Very nice, clean and quite place. Very close to all attractions. Everyone had a blast here. Thank you for the beautiful cabin!
Stayed 3 nights in Jun 2023
Response from VrboOwner on Jun 30, 2023
Thank you so much for your review! We are so happy that you enjoyed your stay! We hope to see you again

8/10 Good

Lee B., Sequatchie, Tennessee, USA

Nice stay but exterior needed cleaning
Pros: The home we stayed in was very spacious, had 5 bedrooms and 5 bathrooms which was great for our group of 8. The beds were comfortable and all king size. The location was excellent, just two minutes to the main drag in Pigeon Forge. Cons: The interior was a little dated. The exterior was in need of a serious cleaning and repairs. There was a large table on the deck but we couldn't use it or any of the chairs because they needed power washing.
Stayed 3 nights in May 2023
Response from VrboOwner on Jun 30, 2023
Thank you for your feedback. We will address those issues. We hope you will stay with us again.

4/10 Poor

Connor C.

Disliked: Cleanliness
The cabin itself is nice
The cabin itself was beautiful but the bed on the 2nd floor was broken. The hot tub was broken,the whole place could definitely use a deep cleaning cob webs an dust everywhere black dirt around tub an tooth paste splatter on bathroom wall. Most of the blinds around the house are broken to some extent. The cabin definitely needs some attention and repairs.
Stayed 3 nights in May 2023
Response from VrboOwner on Jun 30, 2023
Thank you for your review and we appreciate the feedback. We apologize that you were not satisfied with your stay.

10/10 Excellent

Cindy d.

Liked: Cleanliness
Location!
We had a wonderful time. Cabin was in a very good location.
Stayed 3 nights in Feb 2023
Response from VrboOwner on Jun 30, 2023
Thank you so much for your review! We are so happy that you enjoyed your stay and we hope that you will come to stay with us again!

6/10 Okay

Katie B.

Disliked: Cleanliness
Our stay
The cabin size was perfect for a group of. Location is super close to the main pigeon forge parkway. Cabin said you can fit 4 cars in the driveway which is a lie only 2 fit and its a extreme incline. Definitely needs a new housekeeper blinds are caked in dust, most blinds are broken in each room, downstairs lights are full of dead bugs. Atleast two bathrooms didn't have mirrors. Upstairs bedroom with bigger suite with bathroom had a bad odor like something was dead. Last but not least the wifi is absolutely horrible.
Stayed 3 nights in Nov 2022
Response from VrboOwner on Jun 30, 2023
Thank you for the review and the feedback. We are working to resolve these issues. We hope to have the opportunity to host you again soon!

6/10 Okay

Karen G.

my stay
it was nice except the bathrooms had no mirrors the jetted tub didn't work, the hot jets didn't work properly and the matress cover on our bed was very dirty
Stayed 3 nights in Oct 2022
Response from VrboOwner on Jun 30, 2023
Thank you for your feedback and the review. We are working on fixing these issues now. We hope to see you again soon!

10/10 Excellent

Lisa L., Antioch, Tn

Liked: Cleanliness
I will stay here again
Everything was good. Only negative was I couldn’t get the jacuzzi in the bedroom to work. Kitchen was fully stocked. Furniture was very nice. Nice tvs in every room
Stayed 5 nights in Oct 2022
Response from VrboOwner on Jun 30, 2023
Thank you for your review and feedback. We are so happy to hear that you enjoyed your stay with us and we look forward to hearing you again soon!

8/10 Good

Mary J.

Great location but property has issues that need to be addressed
Property was in a great location but Had several issues. It was cleaned but could use a detail cleaning. Had a bad odor in one of the bedrooms and could not be used. 2 bathrooms had no mirror. One of the doors would not lock.
Stayed 3 nights in Oct 2022
Response from VrboOwner on Jun 30, 2023
Thank you for your feedback and the review. We apologize for any inconvenience and are working to fix the issue. We hope you'll come back to see us again soon!

8/10 Good

Faye L.

Liked: Cleanliness
Great Cabin Close to Everything!
Our group really enjoyed our stay here! It was minutes from Dollywood, Dolly’s Stanpede, and several other attractions downtown! Bedrooms were perfect. Although, we never found the 5th bathroom.
Stayed 3 nights in Apr 2022

10/10 Excellent

Sonya B.

Liked: Cleanliness
Great
The stay was great. Clean and very spacious. Great location
Stayed 3 nights in Apr 2022

10/10 Excellent

Jahyraika b.

Liked: Cleanliness
Great Location
The property was clean and in a prime location. The beds are super comfortable. Water pressure in the cabin was great! Hot Tub was amazing! The check in/out process was great! I would book this cabin again!
Stayed 2 nights in Feb 2022

10/10 Excellent

Yoan E.

Disliked: Cleanliness
Overall all great cabin
Loved the cabin and check in process, the location was great too. As for the cabin it was in need of a cleaning there’s spider webs everywhere and the fans and bathrooms are pretty dirty. Also we had a few issues, first the internet never fully worked we called and they would answer but the guy they sent didn’t do anything and told us one thing and the office another, the next day I called again they sent another guy he tried more to help but at the end the internet was bad it comes and goes could never use the AirPlay with the tv or our phones, then we had an issue with the fireplace it was leaking gas because the pilot turned off, I called again rapid answer they said they’d send someone, a guy called he was on he’s way and never went. The propane for the bbq was not full we ran out of gas the last day during our bbq. There’s a lot of thing that need repair the toaster only worked on one side, the hot tub in the master didn’t turn on any turbos, a few bathrooms were missing mirrors. But over all we really liked our stay, the online description is vague but it has the master room with the bathroom with the hot top, plus 2 rooms and another bathroom on the 3rd floor, then the 2nd floor has 1 bed room, 1 bath, kitchen and living/dining room, and the 1st floor has 1 bedroom with 1 bath inside and 1 bath outside with game room and a mini counter for coffee and a mini fridge. All the beds are amazing king size and comfortable, plus big screen TVs in all the bedrooms and living areas. Plus very close to the city and the mountains. If the do a better job with cleaning and response to the needs during the stay I wouldn’t think about it twice to stay there again.
Stayed 5 nights in Feb 2022
Response from VrboOwner on Jun 30, 2023
Thank you for your review and we appreciate the feedback. We checked into the issues you experienced and they have all been addressed. We apologize and we hope that you will come to stay with us again!

8/10 Good

Jill L.

Disliked: Cleanliness
Birthday Weekend getaway
Beautiful home, great location and a great property management group to work with. They are top notch. I review with the management a couple things that need updating and taken care of and they were very appreciative. Will stay with us group again.
Stayed 4 nights in Jan 2022
Response from VrboOwner on Jun 30, 2023
Thank you so much for your review and we appreciated the feedback! We are so happy that you enjoyed your stay and we can't wait for you to come to stay with us again!

8/10 Good

Jeff K.

Liked: Cleanliness
Thanksgiving
The cabin was as described and it was convenient to everything in Pigeon Forge. We had a great time and great space for the three generations that stayed at the cabin.
Stayed 7 nights in Nov 2021
Response from VrboOwner on Jun 30, 2023
Thank you so much for your review! We are so happy that you all enjoyed your stay and we hope that you will come to stay with us again!

6/10 Okay

Tom S.

Disliked: Cleanliness
Overall Cleanliness
Trash outside on hillside, cobwebs throughout, mold in bathrooms, bedspreads stained
Stayed 4 nights in Oct 2021
Response from VrboOwner on Jun 30, 2023
Thank you for your review. We apologize for the inconvenience these issues caused during your stay. I have contacted housekeeping and addressed the cleanliness. We hope that you enjoyed your stay.

6/10 Okay

Cheryl O.

Disliked: Cleanliness
Couple's Trip
Process for renting was simple. Cabin was nice, spacious and roomy for group of 8 people. Cabin could use a more thorough cleaning.
Stayed 4 nights in Oct 2021
Response from VrboOwner on Jun 30, 2023
Thank you for your review. We apologize for the lack of cleanliness and the inconvenience this has caused. Katon's Star Spangled Cabin is scheduled to have a deep clean.

10/10 Excellent

Gerald H.

Liked: Cleanliness
Great Place to Stay
10 of us Shipmates stayed at Keytons Star Spangled Cabin for a few days to reunite an kick back an relax. A great place to stay. Close to everything to see an not to far from the interstate. Plenty of games to play,. That is provided.
Stayed 5 nights in Sep 2021
Response from VrboOwner on Jun 30, 2023
Thank you so much for your review! It's great that you were able to reunite with friends and relax. We hope that you all will come back and stay with us!

10/10 Excellent

Kim F.

Liked: Cleanliness
Great getaway for a large group
This cabin was clean and well equipped overall. Lots of space to spread out. We especially enjoyed the large porch and deck, plenty of room for everyone to sit back and relax. Location was great, super close to everything and easy to get to. The only thing I would point out is that although it is listed as 5 bedroom and 5 baths, there is not a bathroom connected to each room. The first floor has one bedroom and 2 full bathrooms. The main floor has a bedroom and a full bath that is not connected to the room. The third floor has 3 bedrooms but only one has a bathroom in it. The other two share a bathroom. Overall our group had a fantastic time here and would definitely recommend!
Stayed 3 nights in Sep 2021
Response from VrboOwner on Jun 30, 2023
Thank you so much for your review! We love to hear when our guests have enjoyed their stay. We can't wait to have you visit with us again!

6/10 Okay

Emily A., Winchester, TN

Needs better upkeep
The location is great as far as access to the parkway. There are close neighbors, but it wasn't a problem for us. The bedrooms are a good size, but there is one that does not have a closet or an ensuite bathroom. The listing is a little misleading on that. The video games downstairs are missing buttons and have broken pieces, so you can only play certain games. One of them doesn't work at all. One of the bathrooms doesn't have a mirror at all, and another one has a broken mirror. The jacuzzi tub in the upstairs bathroom was discolored and missing a knob. I'm not sure if it affected the function or not. We didn't try it out. There were no bathmats in the cabin at all. We called twice and asked for some, but they were never brought. Our TV's didn't work the entire time we were there. The office did send someone out, but they were unable to get them working. The patio furniture is dirty and looks very uninviting. The kitchen and bathrooms were clean, but things like curtain rods, and the top of dressers were covered in dust. There are also cobwebs inside and outside on the porches. A little upkeep would go a long way. The maintenance company was easy to get in touch with, and were friendly. They did give me some money back at the end of our stay to make up for the inconveniences. If these issues were fixed, I absolutely would stay here again.
Stayed 3 nights in Jun 2021

6/10 Okay

Monique T., Raleigh

Toilet bowl of second bathroom on third floor had stain,.one of the bedsheets had stain.
Master bed was too soft, fan in the kitchen when turned on was dusty, refrigerator was not cold enough, the jacuzzi did not fluctuate, it was hot enough.
Stayed 2 nights in Jun 2021

10/10 Excellent

Kimberly J.

Liked: Cleanliness
Girls weekend for my birthday
This property was in a great location in Pigeon Forge. Clean and plenty of room. The arcade game was malfunctioning. The jacuzzi was small considering all the rooms in the cabin. Overall I would highly recommend this property.
Stayed 4 nights in May 2021

8/10 Good

Verified traveler

Reunion
Good location. Responsive management. No wifi.
Stayed 4 nights in Jun 2021

10/10 Excellent

Sandra W.

Liked: Cleanliness
Star Spangled Banner
The house was great! Wish there was a larger trash outside when we were leaving to fit everything.
Stayed 2 nights in Apr 2021

8/10 Good

Angela B.

Liked: Cleanliness
Great weekend getaway
We loved the cabin. This cabin had 5 bedrooms with 5 king beds. The beds were very comfortable.
Stayed 3 nights in Mar 2021

10/10 Excellent

Tori L.

Liked: Cleanliness
Fabulous!!!
This cabin was wonderful for our family. Had a main level bedroom and bath for my parents who didn’t do great with steps. The bottom level had every kid of game a kid could want to play. The top level has three beautiful bedrooms, two of which were large enough to put a pack-n-play in if needed. The cabin is close to Pigeon Forge and don’t know if this always happens, but the morning after the snow, a snow plow came and scraped our road. We had a wonderful Christmas with family at this cabin.
Stayed 5 nights in Dec 2020

10/10 Excellent

Brenda D.

Liked: Cleanliness
Great location
Excellent location, great interaction with rental company, other than bugs in bathroom and mold in shower great house for our group. Great gathering space inside and out.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness
Perfect Cabin for Socially Distanced Getaway
This cabin was perfect for our family. Super clean, very nice/comfortable furniture. The 3 levels accommodated our group nicely as we had younger kids, teens and adults. The kids loved the bottom floor and we all enjoyed having some separation. The porches were perfect. Hot tub and pool table/arcade games were a HIT! Plenty of room and amenities for the perfect getaway.
Stayed 5 nights in Nov 2020