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Reviews of La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Sky Harbor Airport
911 S 48th St, Tempe, AZ

Reviews

6.0
Rating 10 - Excellent. 260 out of 1287 reviews" "
Rating 8 - Good. 225 out of 1287 reviews" "
Rating 6 - Okay. 260 out of 1287 reviews" "
Rating 4 - Poor. 270 out of 1287 reviews" "
Rating 2 - Terrible. 272 out of 1287 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return next time
Stayed 4 nights in May 2024

6/10 Okay

Nick

Disliked: Property conditions & facilities
Key I was given didn’t work so a housekeeper let me in after she kept running over my luggage. A random man knocked on my door with paint brush to I guess paint the room. Room was not clean. Ice maker didn’t work.
Stayed 1 night in May 2024

8/10 Good

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle isn't 24 hours so I had to pay $20 (flat rate) for cab ride to airport. Hard to get back into building to check out at 3:45 am to get cab to airport.
Stayed 1 night in May 2024

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable as well as good self care amenities such as makeup wipes were included.
Stayed 1 night in May 2024

6/10 Okay

Angela

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast, small atrium/ patio area on property. Quiet, clean and elevators. The only problems I had was the volume button didn't work on the TV remote control but I didn't have time to inquire about it. I could hear the TV, but I couldn't adjust the volume. Another note, I drove there, and parked my car right outside, the front of the hotel to check out and one of thr other guests was mad because I was blocking the airport van transportation to the airport. The sign was not that noticeable to not park right outside the front doors to check in/out.
Stayed 2 nights in May 2024

8/10 Good

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
The bed was comfortable, the aircon and lights worked, but couldn’t get the tv to work. The hotel is in serious need of an upgrade, but the price was enticing. The desk and evening shuttle staff were friendly and welcoming. All in all it met my basic needs.
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Ya get what you pay for, in the positive sense. Will definitely return.
Stayed 1 night in May 2024

2/10 Terrible

Susan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Indifferent help at check in, misinformation as to where elevator was located, door for bathroom did not close all the way. The bathroom was not properly cleaned had mold around the tub, Trash & dirty walk ways oitside. I will never stay at that hotel again.
Stayed 1 night in May 2024

6/10 Okay

kimberly

Stayed 1 night in Mar 2024

6/10 Okay

Sophie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
An older hotel with limited airport shuttle hours. Staff was nice and the location is convenient to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2024

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting!!!!
Stayed 1 night in May 2024

2/10 Terrible

Robert

Liked: Cleanliness, staff & service
The photos you shared does not show justice.
Stayed 2 nights in May 2024

4/10 Poor

Steven, Louisville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hasn't been upgraded for a long time, so old looking rooms and maintenance has been sloppy/lacking over the years. it was clean and the TV and AC worked, so it may the minimal acceptable conditions.
Stayed 1 night in May 2024

2/10 Terrible

Neoilus

Traveled with family and small children
Disliked: Cleanliness, amenities
Small just small
Stayed 2 nights in Apr 2024

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed 3 nights. During that entire time, they came to empty the trash once. That’s it. No cleaning of the bathroom, no clean sheets, nothing. Out of 4 lights in the bathroom, only 2 worked. The shower and sink water took forever to heat up and there were no stoppers in either. Almost lost an item into the sink drain because of the missing stopper. No microwave, no mini fridge. The window didn’t seal properly so the winds whistled and traffic noise was clearly heard. There were holes in the carpet and the entire room was in need of serious updating. Oh, and my room key card constantly kept not working and I’d have to go back down to the desk and have it reset.
Stayed 3 nights in May 2024

8/10 Good

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waffle machine was out of order 3 of the 4 days that we were there. The king mattress dipped to the middle and was bumpy. Definitely needed replacement. Everything else was fine.
Stayed 4 nights in May 2024

2/10 Terrible

Arturo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very run down. The pipes in the bathroom were extremely rusty. And we felt unsafe.
Stayed 1 night in May 2024

6/10 Okay

BARBARA, CARLSBAD

Traveled with partner
Liked: Cleanliness
So, the night staff is terrible, the day staff is wonderful. Handicap room was horrible, it was adjoining room, which of course had a door to the room behind us. It was like you were in the same room as the person who coughed all night. This place has been refurbished recently, but not all rooms. Drains are very slow. We called for shuttle 7 pm and no one answered the phone at hotel for over 25 rings two times. Finally I called reservations and they transferred me to hotel after about 5 minutes. The shuttle driver was not helpful, I fell back trying to step into van. We found out the next daytime ride we had they have a step for customers. Nighttime driver didn't even offer it to us. Asked nighttime check-in, if we could change rooms and she said no. So, no sleep that 1 night. In the AM called desk, they said no problem and the room was terrific. You do hear airplane noise and the restaurant that was next to Inn is closed. Very old property. Very Clean.
Stayed 2 nights in May 2024

4/10 Poor

Morgen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I am awaiting a call back for a refund but I left room 142 yesterday and I’m covered in bed bug bites. They said they would get back to me about a refund to make sure I wasn’t lying about bed bugs being in the room. Make sure you check EVERYTHING before laying your head down at night here. I’m not pretentious and love to rough it out in cheep hotels but this was gross beyond what I’ve ever experienced. The bathroom, specifically the bathtub is brown on the floor so make sure to bring shower shoes. If you are expecting a grand free breakfast keep in mind it’s just pastries eggs and sausage and some cereal and coffee, the waffle iron broke the day we got there sadly. Besides all of that, The rest of our stay was pleasant, the pool is great, the housekeeping was amazingly nice, front desk helpful. Just don’t stay here unless you call and confirm the bed bugs are not there anymore.
Stayed 4 nights in May 2024
Response from Shaun F, General Manager on May 9, 2024
Hello Morgen,As mentioned by the desk agent we would reach out after the pest company inspected. They did today and there were no findings of any insects, bed bugs or anything. We sincerely apologize for the inconvenience. you experienced, but we are glad to confirm it was not bed bugs that caused your bites.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is sufficient for an overnight stay close to the airport. We chose it for location, continental breakfast & airport shuttle. Had to move rooms due to an issue with the card lock, 2nd room had cigarette smoke smell but staff deodorized the room for us, then it was fine. Bed was comfortable, staff was great, very friendly. A bit noisy from the freeway & early morning talking outside our door. Breakfast was typical motel food, met our needs. Nice courtyard with outdoor seating areas.
Stayed 1 night in May 2024

6/10 Okay

Sam

Liked: Staff & service
Property could use some updates. The staff was friendly and knowledgeable.
Stayed 1 night in May 2024

2/10 Terrible

Taylor

Disliked: Staff & service, amenities, property conditions & facilities
won’t be staying here
Stayed 1 night in May 2024

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2024

10/10 Excellent

Reyes

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kathleen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor in my room was so dirty my feet were black from crossing the room once. In room coffee was weak & awful. Fitness was out of order the 4 days I stayed. Bad area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sarah

Stayed 1 night in May 2024

10/10 Excellent

Canan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Made me pay a 50 dollar deposit like a common criminal.Unsatisfactory. Expedia should inform us of this when we reserve. Will never come back.
Stayed 1 night in May 2024

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was only one light working in the main room. Water pressure was very poor. Area was shady and room was very noisy. Staff was nice, but I would not stay again
Stayed 1 night in Apr 2024

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was here upon checkin. Waited 20min till someone finally showed up. No outlets to charge phones.
Stayed 1 night in Apr 2024

6/10 Okay

Danny

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good price, many food choices very close. Room didn't have microwave or fridge. Ice machine closest to our room was out of order.
Stayed 1 night in Apr 2024

6/10 Okay

Anna

Traveled with group
The hotel needs updating. It is very old
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful, the gentleman who checked me in offered me so great options of what I could order around the area and had also offered me water when he noticed that was running on empty and tired after I came to this hotel last minute when I ran into issues with my original hotel booking down the street.
Stayed 1 night in Apr 2024

4/10 Poor

Charlene

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The bed sizes were supposed to be queens, but they were definitely smaller than that, probably doubles. And they were quite hard. My daughter forgot her favorite pajama pants in the room when we checked out. I called the next day to get them back. The front desk was supposed to have housekeeping call me back, but nobody did. I called 3 more times over the next 5 days, but nobody ever called back. I finally spoke with the manager, and even they didn’t call me back. Finally I was told that the pants were not in the lost and found, and there was nothing else they could do. We definitely know the pants were in the room, so they must have thrown them out or something. Not impressed with their customer service and lack of concern about the missing pants. The only positive about this hotel is that it was close to the airport, which is why we picked it.
Stayed 1 night in Apr 2024

4/10 Poor

Albert

Traveled with family
Disliked: Staff & service, property conditions & facilities
Crappy place. Loud AC banged all night. Staff arguing loudly with an unruly customer is last thing I need early morning.
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with family
The breakfast. No syrup for the waffles
Stayed 1 night in Apr 2024

2/10 Terrible

Rochelle

Traveled with partner
Dirty , sketchy hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Lilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive to our needs! We choose the property because of proximity to the airport and a shuttle. It's delivered!
Stayed 1 night in Apr 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Brian L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with the lack of room housekeeping. had to ask to get someone to do the room and the last day all we were given were bathroom supplies (given to us at the door entrance) after 2 days of nothing. Front counter staff were super and helpful and very friendly.
Stayed 5 nights in Apr 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Steve

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an accessible room however, The hotel does NOT know ADA standards, the toilet was a "short" toilet not accessable, I had to help my wife use the toilet every time. The tub was standard, not an accessible shower so we didn't use it.
Stayed 1 night in Apr 2024
Response from Shaun F, General Manager on Apr 24, 2024
Hello Steve,I sincerely apologize for the problems you encountered. We can assure you we are up to code on Federal compliance for ADA requirements. If you feel this is inaccurate, please reach out to the hotel and ask for my email.Thank you!

6/10 Okay

Jose

Traveled with family
Disliked: Staff & service
the property is older in good area.
Stayed 3 nights in Apr 2024
Response from Shaun F, General Manager on Apr 24, 2024
Hello Jose,Thank you for the review! We are working on updating our property in the summer.Thank you!

6/10 Okay

Odile

Average..
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Disliked: Staff & service, amenities, property conditions & facilities
The price was low, my expectations were a bit higher than i received !! The pool was nothing lime the picture and not heated! I did appreciate the breakfast and that staff was nice !!!
Stayed 4 nights in Apr 2024

8/10 Good

JP

Liked: Staff & service
Stayed 1 night in Apr 2024