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Reviews of Altos Hotel

3.5 out of 5
Altos Hotel
No.85, Street 19 Corner 118, Phnom Penh, Kandal

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 7 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

mica, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second floor appears to have been office at some point and it's in disrepair at the moment but that had nothing to do with the rooms. My room was great, ac was strong
Stayed 3 nights in Feb 2024
Response from Krouch Nol on Mar 29, 2024
Dear, Sir/MadamWell. Our second floor office rental only and i will update your feedback

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping giant!
This presents as an old fashioned seventies hotel with a minimum of trendy add ons,but oozes space.The staff are charmimg and helpful in a very quiet environment.It has an exercise room with a potentially functional weights machine ,cycle,stepper and cardio machine.With a little effort it could be a winner.The pool is ok for kids and really a waste of space. Short walk to the heart of the action.
Stayed 2 nights in Jan 2024

6/10 Okay

Vichet

I booked a deluxe room, staff gave me another room, smelled, toilet didn’t work. I complained to the staff to match my booking description, then he changed to another room much bigger, but the shower either too hot or too cold, not regulated. We complained about no one seemed to care.
Stayed 4 nights in Dec 2023

6/10 Okay

VIPHANPHONE

Traveled with partner
The property is okay; situated close to the night market, royal palace and the river front. The AC & frigerator worked great, but the bathroom was dated. It does get noisy at night as the hotel was right across from an open bar/live singing restaurant. The price is right for the place though; safe a decent place to stay.
Stayed 4 nights in Nov 2023

4/10 Poor

Yong

Disliked: Staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was a winner. Lots of healthy choices and daily soup. Eggs anyway you want!
Stayed 4 nights in Mar 2020
Response from viseth on Mar 24, 2020
Dear Valued guest, Warm greeting to you. Many thanks for your big smile to us. And we appreciated your stay with us. Looking forward to see you in the next stay.

6/10 Okay

David

Liked: Staff & service, room comfort
Good budget hotel
Very friendly and accommodating staff. A little run down in the bathroom area. Water didn’t drain from shower properly. Don’t even bother with the pool or fitness areas- just an afterthought tacked into a corner of the lobby. But the location and price are great. If you’re on a budget and don’t mind some minor inconveniences, it’s good enough.
Stayed 6 nights in Feb 2020
Response from Viseth on Mar 5, 2020
Dear David, Warm greeting and we appreciated your stay with us and we surely look to the case you have had. Hope to see you the next day.

6/10 Okay

Verified traveler

Stayed 8 nights in Feb 2020
Response from Viseth on Mar 3, 2020
Dear Valued guest, Warm greeting and hope you are doing fine. Well,thanks for your stayed with us,we will look in to it accordingly. Look forward to see your next stay again.

4/10 Poor

Ciara

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unfortunately I encountered a few issues during my stay: 1) The treadmill kept cutting out during my workout. I had to restart it 3 times before calling it. This won't affect everyone, but good to note for those it will. 2) I was "upgraded" upon check-in, to a room that had 2 twin beds rather than my preference of a double. It also transpired that I was right next to works, which started at 11pm. I immediately asked to be moved and, credit where it's due, I was. 3) Unfortunately the room that I was moved to was right above a late bar, so music played into the night - not sure which is the lesser of 2 evils. 4) The drain in my second room made a strange gurgling sound, without anything in my bathroom being used.... 5) On my last day, I headed up to breakfast at 6.20am as I was catching an early bus but nothing had been laid out except for the cereal, even though breakfast starts at 6am. Although I was able to walk to all the sites I wanted to see, I wouldn't stay here again based on my experience.
Stayed 3 nights in Feb 2020
Response from Viseth on Feb 26, 2020
Dear Valued guest, Greeting from Altos hotel Phnom Penh. Lots of thanks your comment on the issues found or maybe it is not being dealt with you eagerly with your team. Any way we will look at it accordingly.

6/10 Okay

Kaye

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK
Not as fresh and clean as the pictures suggest but was ok for a couple of nights
Stayed 2 nights in Feb 2020
Response from Viseth on Feb 26, 2020
Dear Kaye, Thanks to stay with us. We will have it inspect accordingly. Looking forward to to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good, everything within walking distance or 1 - 2 dollar ride in tuk tuk, only problem l had was my room was across from a Primary School and you hear the kids from 0630am to 5 - 6 pm
Stayed 3 nights in Feb 2020
Response from Viseth on Feb 19, 2020
Dear Valued guest, Warm greeting from Altos hotel PP. Thanks for your kind stayed with us. And hope to see you soon in the future.

10/10 Excellent

Ernest, Rancho Palos verdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Breakfast ok. Reasonable price given the location.
Stayed 3 nights in Feb 2020
Response from Viseth on Feb 18, 2020
Dear Valued guest, Warmest greeting from Altos Hotel Phnom Penh.Cambodia. We hope you are doing fine. A lots of thanks for your big smile to us. We do appreciated your stay with us. We will keep up good services to make sure all guest are satisfied. Looking forward to see you in the future.

10/10 Excellent

RobertStordalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. They went out of there way to be helpful to me. The desk staff spoke excellant English.I will stay there again in March.
Stayed 4 nights in Feb 2020
Response from viseth on Feb 14, 2020
Dear Mr.Robert, Warm greeting from Altos Hotel Phnom Penh. Lots of thanks your kind recommended us. We will surely see you again in March. Any requirement,please let us know.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Viseth on Feb 9, 2020
Dear Valued guest, Warm greeting and hoped you are dong well. We do appreciated your stayed with us. We forward to see your future stay with us again. Team of Altos Hotel Phnom Penh.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large well appointed room, lots of hot water, very comfortable bed. Fantastic staff, very helpful. Well positioned. I am a frequent visitor to Cambodia and this ranks very highly indeed in the mid range hotel. Perhaps a little more fruit selection at breakfast.. but that is being niggly
Stayed 1 night in Jan 2020
Response from viseth on Jan 31, 2020
Dear Valued Guest, Greeting and hope you are doing great. Well,Thanks a lots to your big smile to us. Your comment is very important to us. We will surely look at it. We wish you all the best.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance but its a very busy place. Lots of traffic in the surrounding area. The streets need to be more wide to have more room awat from traffic and pollution and noise.
Stayed 1 night in Jan 2020
Response from Viseth on Jan 27, 2020
Dear Valued guest, Warm greeting and hope you are doing fine. Thanks to stay with us. We looking forward to see you soon again in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always wanting to help no matter if it was to find sonething or call a cab.
Stayed 1 night in Jan 2020
Response from viseth on Jan 27, 2020
Dear Valued guest, We believe you are doing fine. Lots of thanks and appreciated your stay with us. we are looking forward to see your stay again soon.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. This is a 3 star hotel aspiring to be a 4 star. Service was reliable and friendly. The room was very clean
Stayed 4 nights in Dec 2019
Response from Nara on Dec 12, 2019
Thank you so much for your comment Mr. Michael and thanks for choose our hotel for staying too. Our team work wish both of you all best. Best Regard, Nara

6/10 Okay

TAKAYUKI

Business traveler
Liked: Staff & service
直接話する時のスタッフの対応は良いのですが、足らないところなどはこちらからの要求を何度か伝える必要がありました。私の部屋ではシャワーの温度調節が難しく、かなり時間がかかりました。アメニティは必要最小限の物はあります。Room Cleanerのスタッフに英語で要求(スリッパの追加など)の書き置きを残しても伝わらなかった。この価格であれば妥協しなくてはならない事だとも思います。
Stayed 10 nights in Mar 2024

4/10 Poor

Kiyoko

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
コロナ前の最初の頃はよかったが、今回サービスがかなり低下した。周囲の騒音がひどく､部屋を変えてもらった。
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Viseth on Feb 28, 2020
Dear Valued guest, Thanks a lot your kind stayed with us and we are pleased happy to see your stay again in the future. Have a great day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
air-conditioner n TV have some problem at this week, but the room is big n tidy and clean. The worker n the receiption is very nice n helpful. Traffic is convience. also very close to two market like central market n russian market.
Stayed 3 nights in Feb 2020
Response from viseth on Feb 26, 2020
Dear Valued guest, Warm morning from Altos Hotel Phnom Penh We appreciated your stay wit us so far. To your concern we will have it fixed soonest. Looking forward to see you in the next stay. Please have a great day then.