Apartment, 1 Bedroom | Private kitchen | Full-size fridge, microwave, oven, stovetop
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Reviews of Sonder The Heid

3.5 out of 5
Sonder The Heid
325 North 13th Street, Philadelphia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 177 out of 309 reviews" "
Rating 8 - Good. 60 out of 309 reviews" "
Rating 6 - Okay. 27 out of 309 reviews" "
Rating 4 - Poor. 23 out of 309 reviews" "
Rating 2 - Terrible. 22 out of 309 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The building was well kept. Common area above looked great. Rooftop had great views of the city. The room I stayed in was big, it had all the setup of a studio, including dryers, which was a welcome surprise. Location is easy to walk to. Able to get to anywhere I need to with no issue. Would definitely recommend this building and company
Stayed 4 nights in May 2024

10/10 Excellent

Samansela

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was really nice but the noise from a/c unit I think was loud. The staff was very friendly and professional. They provided go information to tour the city. Thank you
Stayed 3 nights in May 2024

10/10 Excellent

Marius, Sinagpore

Liked: Cleanliness, property conditions & facilities
Excellent!
Stayed 4 nights in May 2024

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay at the Sonder again. Basically everything we might need was provided (pots, pans, clothing detergent, extra towels and washcloths, dish soap). All members of the staff were pleasant.
Stayed 4 nights in May 2024

2/10 Terrible

William

Traveled with group, Business traveler
No hot water. The tv didn’t work. The couch cushion had a big hole in it.
Stayed 2 nights in May 2024

4/10 Poor

Seiya

Stayed 2 nights in Apr 2024

10/10 Excellent

Irene

Liked: Cleanliness, property conditions & facilities
This was a great place to stay with a great price. I really enjoyed the property and the amenities.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kari, Huntingdon

Traveled with group
Liked: Cleanliness, property conditions & facilities
Loved the stay & the property itself, location could’ve been better as there was multiple homeless sleeping/sitting directly outside the door & on the rest of the block. also there was trash all along the street/sidewalks and minimal parking. If you’re super concerned about safety this location probably isn’t the best, but if you know what to expect while staying in philly this is a great stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
My daughter and I stayed here 3 nights and we did not want to leave. So comfortable. It definitely felt like your own apartment. Loved having the dishwasher and in room laundry facilities. Walked from our room all over the city during daytime and later nighttime hours. We felt completely safe. We would definetely recommend staying here and I would love to stay at another Sonder property after our first experience staying at the Heid.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful loft apartment aesthetic, convenient location, great amenities
Stayed 4 nights in Apr 2024

2/10 Terrible

Ahmad

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sonder on Apr 19, 2024
Hi Ahmad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Remond

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is beautiful and in the heart of everything. Perfect spot
Stayed 4 nights in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Great clean apartment. We enjoyed it very much
Stayed 2 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
The bed was to close to the floor.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Very nice
Comfortable well protected clean… only thing is parking other than that I will be back to stay
Stayed 3 nights in Feb 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it is a nice place to stay when visiting Philadelphia. A little inconvenient to have to use the service elevator for all 4 days of the visit since the main elevator was in need of repair. Parking is what it is, but be nice if the place partnered with a garage for a flat rate and safer environment when parking at night. Units are great! Nothing fancy, but comfortable and clean. Only suggestion, add ceiling fans to the bedrooms for better air circulation.
Stayed 3 nights in Feb 2024

6/10 Okay

Vernell

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The bathroom sink was clogged and the toilet I had to use a plunger 😡 The kitchen sink had low drainage also!!!😡 Plumbing sucks literally! But I will say The apartment/studio is updated clean and modern. I requested more towels I got no response And the main elevator was out of order
Stayed 2 nights in Feb 2024
Response from Sonder on Mar 7, 2024
Hi Vernell, your honest feedback is important to us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues you encountered with the plumbing and the lack of response regarding your towel request. Ensuring that our guests have a comfortable and hassle-free stay is of utmost importance to us. Had we known, our team would've been happy to fix the clogs. You can always reach us through our app, call, text, or email 24/7 for help during your stay. We hope to have the opportunity to make it up to you if you choose to stay with us again.

10/10 Excellent

Sharetta

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, room comfort
Definitely stay here
Everything was excellent no complaints
Stayed 2 nights in Feb 2024

10/10 Excellent

Kpelyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay love the Sonder the Heid such a beautiful furniture luxury apartment

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Teome

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Jan 2024

8/10 Good

Jhanea

Business traveler, Traveled with family
Liked: Cleanliness
Decent stay
Overall it was an okay stay. I appreciated the complimentary air plugs because we could hear the adjacent neighbors during our whole stay (I don’t think they ever turned their TV off). Although the heat in the bedroom worked well it was hard to keep the room warm because the draft from the window/brick wall made one side of the bed very cold (drapery could help with that) and without an area rug the concrete floor was freezing. The bed wasn’t very comfortable, the pillows were thin and the bed linens didn’t fit the mattress - and if we didn’t stay for 4 nights this would’ve been less of an issue. We chose this option because of the kitchen and in-unit laundry as we were traveling with our 19 month old, and it was in walking distance to the events we were attending for the weekend. Definitely appreciated that there was always someone at the first floor desk.
Stayed 4 nights in Jan 2024

10/10 Excellent

Na'

Liked: Cleanliness, amenities, property conditions & facilities
It was a 10/10 I will be coming back soon
Stayed 4 nights in Jan 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
I didn’t stay as I felt uncomfortable at the hotel. I didn’t feel safe so I left. I’d like a full refund as I didn’t stay at all.
Stayed 2 nights in Jan 2024
Response from Sonder on Feb 8, 2024
Your feedback is important to us. Safety and security are some of our top priorities, and we apologize for any issues you may have encountered. We'd like to hear more about what we could have done better. Please reach out to our support team at any time. We hope to speak with you soon.

10/10 Excellent

Najah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Shenika

Stayed 4 nights in Jan 2024

8/10 Good

Ameena Sherie

Liked: Cleanliness
I had a very pleasant stay at this location. Original room I was booked in had leaks but, notified staff and they moved me right away to another room. Overall property. Very nice people very attentive.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kpelyn, Charlotte

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property. Nicely furnished with large old factory windows and a lovely view. The kitchen and bathroom were well-appointed. Nice products in the bathroom. Everything you could need- washer/dryer, etc. I would definitely stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Forrest

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This place was surprisingly impressive. I highly recommend this place for a family to stay. The loft vibe was dope. We were a family of 6, and had lots of space in the two bedroom.

10/10 Excellent

Danilo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sonder the Heid is awesome. The place is extremely clean and has full equiped modern facilities. The kitchen has all you need and even more. Very cozy bedroom and perfect bathroom. Our room even had a Record player to complete the experience and the hype vibe. A must stay,
Stayed 6 nights in Dec 2023

8/10 Good

ChiHyung, Norton

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Apartment was great, in a great location, sufficiently equipped. BUT it had been advertised as "deluxe" with a king bed, but we got a queen bed at best. The apartment reeked of weed and it took us 2 days of venting to get rid of the worst smell. Floor was quite dirty and sticky all around. Fitted bed sheet did not fit the mattress and was left covering only half of the bed. Overall, it was enjoyable. One word about parking: there seems to be lots of free parking a few blocks down (away from city center), the trick is to find the right time frame and be willing to walk a bit back.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ana

Stayed 10 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Excellent. Highly recommend
Excellent. Easy access. Within walking distance to most things in the city
Stayed 3 nights in Dec 2023

6/10 Okay

Miracle

Traveled with family
Disliked: Amenities
The hotel was really cute. Loved all the windows and views but the second bedroom really seemed like an afterthought and the bed was not nearly as comfortable. 2 of the 5 nights of our stay we had incredibley noisy neighbors. The first night I went over myself and the second night (it was different people) is was clearly a party and although before the quiet hours I could not longer take the screaming coming from next door so I went down to security and they dealt with it. There was 10 people in that room and it was so loud I couldn’t hear the tv.
Stayed 5 nights in Dec 2023
Response from Sonder on Jan 9, 2024
Hi Miracle, we're glad you enjoyed the overall aesthetics and views of our hotel. However, we're truly sorry for the inconvenience caused by the discomfort in the second bedroom and the disturbance from noisy neighbors during your stay. Your feedback is crucial, and we're working on measures to ensure a more peaceful environment for all guests. We appreciate your patience and hope for another chance to provide a better experience.

6/10 Okay

Elizabeth

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Uncomfortable mattress
Really cool place close to downtown - clean, safe, and quiet. Unfortunately the mattress was pretty uncomfortable, so I didn’t sleep great. Otherwise it would have been 5 stars!
Stayed 7 nights in Dec 2023

2/10 Terrible

Monique

Stayed 1 night in Dec 2023
Response from Sonder on Jan 9, 2024
Hi Monique, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Sonder on Jan 9, 2024
Hi Jonathan, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

6/10 Okay

Dmitriy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sonder on Jan 9, 2024
Hi Dmitriy, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 Poor

Reagan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bed frame broken, pull out couch broken, mold on shower head
Stayed 3 nights in Nov 2023
Response from Sonder on Dec 8, 2023
Hi Reagan, thank you for your honest feedback. We're incredibly sorry for the broken furniture and shower head. We'll review this space with our team to ensure these issues are fixed. We hope to have the opportunity to host you again and show you a better experience.

10/10 Excellent

Michael

Stayed 3 nights in Nov 2023

10/10 Excellent

Josephine C.

Traveled with family
Liked: Cleanliness, property conditions & facilities
Love that there is staff at the front entrance, staff is polite and helpful.
Stayed 4 nights in Nov 2023

6/10 Okay

Delphine

Stayed 4 nights in Nov 2023
Response from Sonder on Dec 8, 2023
Hi Delphine, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities
I had a good stay at this property. However, it could have been horrendous. The walls seem to be paper thin and the potential for a very noisy stay is real. I was curious as to why they placed ear plugs beside the bed, until I realized that I could hear every creak and cough from the units around me. Could use some more art on the walls.
Stayed 4 nights in Nov 2023

2/10 Terrible

michael

Disliked: Amenities
Stayed 4 nights in Nov 2023
Response from Sonder on Dec 8, 2023
Hi Michael, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Ahmed

Business traveler
Stayed 6 nights in Nov 2023
Response from Sonder on Dec 8, 2023
Hi Ahmed, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Navid

Stayed 4 nights in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
I loved staying at this space. It was so open and light and beautiful. Could have used a quick coat of white paint, as the walls were a bit worn, but overall I was delighted.
Stayed 5 nights in Nov 2023

6/10 Okay

Jason

Stayed 6 nights in Oct 2023
Response from Sonder on Dec 8, 2023
Hi Jason, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.