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Reviews of Renaissance Properties - 728 Market Street

4 out of 5
Renaissance Properties - 728 Market Street
728 Market Street, Philadelphia, PA

Reviews

4.6
Rating 10 - Excellent. 6 out of 33 reviews" "
Rating 8 - Good. 2 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 20 out of 33 reviews" "

6.0/10

Cleanliness

5.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Awful Ownership
Events were as follows: 9/12 (Day before trip) - Phone call from RPG - was informed that my reservation was changing to the S 15th Street location due to the toilet malfunctioning at the 728 Market Street location. I had no problem with this as it was closer to the convention center. 9/13 - I land in Philadelphia approx. 7PM. Arrive at 15th Street location at 8PM. Codes supplied by RPG do not work on the door. Tried texting and calling multiple numbers available on the website, and the folks I had talked to previously. No response whatsoever. The emergency number listed was the number of the guy (Henry) I had talked to before. Went straight to voicemail when called. Was unable to secure lodging at other hotels due to a convention in town that week. I tried at least 15 other hotels in the area. I spent the night out in Philadelphia. 9/14 - 3AM I get a text from RPG supplying me with another code for the door to the 15th Street location. I make my way over there, arriving at 5:30AM. The new code does not work. I am supplied another code which finally works. Ridiculous that there is no real emergency number and I was unable to get in contact with anyone at all. Even more ridiculous that I was initially supplied with multiple codes for one door. Can't be that hard to keep track of what code is for what door.
Stayed 4 nights in Sep 2023

2/10 Terrible

Mariia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Richard, Keene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The vendor fraudulently offered a non-existent property
Stayed 2 nights in Jul 2023

2/10 Terrible

Jeffrey

Stayed 3 nights in Jul 2023

2/10 Terrible

norman

Stayed 2 nights in Jun 2023

2/10 Terrible

Victoria

Stayed 3 nights in May 2023

2/10 Terrible

Brandon

Stayed 3 nights in Apr 2023

2/10 Terrible

Sergio

Stayed 3 nights in Oct 2022

6/10 Okay

Ivette

Business traveler
Disliked: Room comfort
Stayed 5 nights in Oct 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most unprofessional service I’ve ever had
Stayed 2 nights in Oct 2022

2/10 Terrible

Arleathea

Traveled with family
Disliked: Room comfort
Stayed 3 nights in Jul 2020

2/10 Terrible

ShyiMieer

Traveled with family
Disliked: Room comfort
Stayed 4 nights in Jul 2020

2/10 Terrible

joseph

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Dave C.

Liked: Cleanliness
Arny-Navy game weekend.
Great location for game. Secure and easy plentiful parking. Amazing experience
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019

2/10 Terrible

eric

Stayed 2 nights in Oct 2019

10/10 Excellent

Damian T.

Liked: Cleanliness
Great space
Host was great. Communication was on point. Would recommend the property and host to all.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Henry on Jul 29, 2019
Hi Sorry you did not have an outstanding experience. Please contact us at support@renaissancepropertiesgroup.com so we can resolve whatever issue you faced Thanks Henry

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was Convenient and clean at a reasonable price.
Stayed 2 nights in May 2019

6/10 Okay

Victoria

Liked: Room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
1. This is not a hotel, but a series of condos/apartments in the city. 2. This property advertises one rate, and charges high extra fees, which are hidden and not clearly advertised. 3. The property manager doesn't communicate via email but via text and was increasingly agitated when discussing issues. 4. We didn't receive notification about how to check into this property until a few hours before check in. 5. The property manager claimed there was a broken pipe and offered to send us across the city to a different property. The definition of bait and switch. Expedia was NO HELP in helping us navigate this shady property.
Stayed 1 night in Feb 2018

2/10 Terrible

Ed, Harrisburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this property...
This property is not a hotel - it is a well worn apartment and is far from 5 stars, more like 2 stars. The main bedroom has a several inch sag in the bed, mismatched linens, and power and cable cords laying across the floor. Fortunately we had no need for the other rooms, but they followed the same pattern. We expressed our disappointment with the owner who promised a $150 credit for the night, but not surprisingly did not follow through.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

6/10 Okay

Lisa, Texas

didn't get to stay
Unfortunately the location had an electrical problem and I had to be moved to a different location. Instead of a block and a half from my meetings, I ended up being 22 minutes away. Solvable by Lyft, which were plenty. The good thing is that the hotel staff handled the transfer and my cost for staying did not change at all.
Stayed 2 nights in Sep 2017

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MODERN LOFT, Perfect for Convention travel
Had a meeting scheduled in center city and we booked 7 properties with Renaissance, They were centrally located, responsive, and all the amenities were great especially the sporting club at the bellevue hotel which is awesome! Thanks for a great stay, will definitely stay again
Stayed 2 nights in Jul 2017

10/10 Excellent

Jose, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Philadelphia!
Easy check-in process. The place is clean and spacious. The bed was extremely comfortable dressed with quality linens and pillows. I look forward to staying here again and definitely recommend it to anyone whether it is for a short stay or an extended stay.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I show up to a SCTE conference only to find a doorman who knows nothing. I called to find out where I need to go to be told the room is not available????? They "Sent me an email yesterday that there was plumbing issues". That was it. I blew a cork and asked why I was not called and again was told "Sorry but we emailed you" I was told there might be other rooms available from Renaissance but I would have to book it. needless to say i was outraged as I was left stranded. Hotels.com lived up to their end and got me into a dump but at least I had a place to stay. I finally get a call back from a manager who told me he would hold the room at his other location but I had to send them a picture of my license and Credit card so they can process the charge. Not one bit of sorry, we will hold the room and pay when you arrives, nothing. Needless to say I made my frustration know at the SCTE conference!

2/10 Terrible

world traveler , miami

Liked: Cleanliness
Disliked: Room comfort
The mattress was old with out support saggy
Very poor quality Mattress old no support at all still have a back ach from it. Pillows very poor quality fiberfill you would expect better quality at this price point. The apartment it self was good but the mattress was the worst thing I have ever slept on in the 60 years of my life thus the reason for the bad review.
Response from Henry on May 21, 2016
Hi Kimberly We are sorry you had a negative experience. Per our check in instructions, we would like to offer you a complementary 3 night stay at any of our philadelphia or Manhattan properties Best Henry

2/10 Terrible

corey, chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!!
I travel about 200 nights a year and travel all around the world --- I can tell you that this was the worst hotel experience that I have had in the last 5 years. The room was extremely dirty. There was pet hair everywhere and the room smelled like urine. It took me nearly 2 hours to get in touch with the hotel staff (there are none on site and the "manager" has telephone number with a NYC area code). Meanwhile, my sons were having an allergic reaction to the pet dander/hair/etc. so I had to get them out of there and into another hotel. The next day, the "manager" sent me multiple text messages that requested that I cancel the room through Expedia so that I could receive a refund. Expedia would not cancel the room because they could not get into contact with Renaissance Properties!!! In the end, I did not stay in the room, I did not receive a refund, and I learned a valuable lesson --- do not book at Renaissance Properties!!!! You have been warned.

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage professionnel à Philadelphie
Après une arrivée compliquée car l’appartement ne pouvait pas être occupé (problème lié à la climatisation), nous avons été relogés dans deux appartements distincts sur Chestnut street avec au total 4 chambres et 3 salles de bain. Prestations tout à fait satisfaisantes et communication assez facile avec le contact de l’établissement.
Stayed 3 nights in Aug 2019