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Reviews of Four Seasons Hotel Philadelphia at Comcast Center

5 out of 5
Four Seasons Hotel Philadelphia at Comcast Center
One North 19th Street, Philadelphia, PA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 168 out of 196 reviews" "
Rating 8 - Good. 17 out of 196 reviews" "
Rating 6 - Okay. 6 out of 196 reviews" "
Rating 4 - Poor. 1 out of 196 reviews" "
Rating 2 - Terrible. 4 out of 196 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debra, Newtown Square

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cornelia Samara on Apr 22, 2024
Dear Debra,Thank you for taking the time to leave a positive review and rating of your recent stay at Four Seasons Hotel Philadelphia. We hope to welcome you back for another stay soon.Sincerely, Cornelia Samara

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always!
Stayed 1 night in Apr 2024
Response from Cornelia Samara on Apr 22, 2024
Dear Ann,Thank you for taking the time to leave a positive review and rating of your recent stay at Four Seasons Hotel Philadelphia. We hope to welcome you back for another stay soon.Sincerely, Cornelia Samara

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property. Shane in the concierge went above and beyond to help us. Would stay there again.
Stayed 3 nights in Apr 2024
Response from Cornelia Samara on Apr 11, 2024
Dear Robert,Thank you for taking the time to leave a positive review and rating of your recent stay with us at Four Seasons Hotel Philadelphia. We are delighted to hear that our Concierge, Shane left a lasting impression on you. We hope to welcome you back to Four Seasons Hotel Philadelphia again soon.Sincerely, Cornelia Samara

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool
Stayed 4 nights in Apr 2024
Response from Cornelia Samara on Apr 11, 2024
Thank you for taking the time to leave a positive rating of your recent stay with us at Four Seasons Hotel Philadelphia. We hope to welcome you back for another stay soon. Sincerely,

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cornelia Samara on Apr 11, 2024
Dear Jacqueline,Thank you for taking the time to leave a positive rating of your recent stay with us at Four Seasons Hotel Philadelphia. We hope to welcome you back for another stay soon. Sincerely,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice customer service
Stayed 1 night in Feb 2024
Response from Cornelia Samara on Feb 26, 2024
Dear Margaret, Thank you for taking the time to leave a positive review and rating of your recent stay with us. We are delighted to hear that our team left a lasting impression on your during your stay. We hope to welcome you back to Four Seasons Hotel Philadelphia soon.Sincerely, Cornelia Samara

10/10 Excellent

Kassandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cornelia Samara on Jan 23, 2024
Dear Kassandre, Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay soon. Sincerely, Cornelia Samara

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cornelia Samara on Dec 19, 2023
Dear Rich,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay soon.Sincerely,

6/10 Okay

Mike

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Cornelia Samara on Dec 18, 2023
Dear Mike,We sincerely appreciate you sharing your feedback regarding your recent stay with us. It is disheartening to learn that your experience did not meet your expectations.We look forward to the possibility of welcoming you back for a more positive and satisfying stay in the future.Sincerely,

10/10 Excellent

Shera

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Manager was awesome. Very accommodating to me and my dog chase. So far had an amazing massage by Leslie and delicious dinner. Always a pleasure doing a staycation here
Stayed 1 night in Nov 2023
Response from Cornelia Samara on Dec 5, 2023
Dear Shera, Thank you for taking the time to leave a positive review and rating of your recent stay with us at Four Seasons Hotel Philadelphia. We hope to welcome you back for another staycation soon!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Cornelia Samara on Dec 5, 2023
Dear George,Thank you for taking the time to leave a positive rating of your recent stay with us at Four Seasons Hotel Philadelphia. We hope to welcome you back again soon!

10/10 Excellent

Ercilia

Stayed 2 nights in Nov 2023
Response from Cornelia Samara on Dec 18, 2023
Dear Ercilia,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay soon. Sincerely,

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023
Response from Cornelia Samara on Dec 18, 2023
Dear Cynthia,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay in the future.Sincerely,

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Cornelia Samara on Dec 5, 2023
Dear Elizabeth, Thank you for taking the time to leave a positive review of your recent stay with us at Four Seasons Hotel Philadelphia. We hope to welcome you back again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cornelia Samara on Oct 30, 2023
Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay soon.Sincerely, Cornelia Samara

10/10 Excellent

Alonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gorgeous and the staff was awesome. Check-In and out was easy. I would strongly recommend
Stayed 1 night in Oct 2023
Response from Cornelia Samara on Oct 20, 2023
Dear Alonso,Thank you for taking the time to leave a positive review and rating of your recent stay with us. We are delighted to hear that our staff left a lasting impression on you. We hope to welcome you back for another stay in the future.Sincerely,Cornelia Samara

10/10 Excellent

Giulia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It truly was an incredible experience
Stayed 3 nights in Oct 2023
Response from Cornelia Samara on Oct 10, 2023
Dear Giulia, Thank you for taking the time to leave a positive review and rating on your recent stay with us. We hope to welcome you back for another stay soon.Sincerely, Cornelia Samara

10/10 Excellent

Jodian

Stayed 1 night in Sep 2023
Response from Cornelia Samara on Oct 30, 2023
DearJodian,Thank you for taking the time to leave a positive rating on your recent stay with us. We hope to welcome you back again soon! Sincerely,Cornelia Samara

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cornelia Samara on Sep 25, 2023
Dear Anthony,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay in the future.Sincerely,

10/10 Excellent

Mark

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent and accommodating staff
Stayed 1 night in Sep 2023
Response from Cornelia Samara on Sep 18, 2023
Dear Mark,Thank you for taking the time to leave a positive review and rating of your recent stay at Four Seasons Hotel Philadelphia. We hope to welcome you back soon for another stay. Sincerely,Cornelia

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cornelia Samara on Sep 13, 2023
Hi Helen,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back again soon! Sincerely, Cornelia Samara

8/10 Good

Veronica, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good as usual. A couple of things are a bit down from where they were. Front desk staff forgot my dinner reservation, my in room tablet was inoperable even when replaced, and the bed frame showed cracks. Not what is expected at four seasons level.
Stayed 1 night in Aug 2023
Response from Cornelia Samara on Sep 6, 2023
Dear Veronica,Thank you for taking the time to share your recent experience at our hotel. We truly appreciate your continued loyalty to the Four Seasons brand and value your feedback as it helps us improve our services.We apologize for the inconveniences you encountered during your stay, as this is certainly not the level of service we aim to provide.Rest assured, we have taken your comments seriously and have already implemented measures to address these issues.We would like to extend our sincere apologies once again and hope to have the opportunity to welcome you back in the near future.If you have any further feedback or questions, please do not hesitate to reach out to us directly. Your satisfaction is of utmost importance to us, and we are dedicated to making your next stay truly exceptional.Warm regards,

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views
The resort is stunning in every detail, views from the 60th floor were as if you you were on the top of the world. Best tasting plates and wine pairing we have ever had at the JG Skyhigh. We ordered the 6-course vegetarian and the 6-course omnivore tasting plates, and each plate was married to a wonderful glass of French or Italian wine. Elegance all around you!
One North 19th Street - Four Seasons Resort
JG Sky High
In Room Dinning
Stayed 3 nights in Aug 2023
Response from Cornelia Samara, General Manager at Four Seasons on Aug 15, 2023
Dear Jon, We are thrilled to hear that you enjoyed the Hotel's stunning details and the panoramic views from the 60th floor. We appreciate you taking the time to leave a positive review and rating of your recent stay. We hope you welcome you back again soon. Sincerely, Cornelia Samara

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Cornelia Samara, General Manager at Four Seasons on Aug 7, 2023
Dear Marco,Thank you for taking the time to leave a positive review and rating of your recent visit to the Spa at Four Seasons Hotel Philadelphia. We hope to welcome you back again soon. Sincerely, Cornelia Samara

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute overnight at one of our favorite spots in Philly. Never disappoints!
Stayed 1 night in Jul 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jul 31, 2023
Dear James, Thank you for taking the time to leave a positive rating and review of your recent stay with us. We hope to welcome you back for another stay at Four Seasons Hotel Philadelphia soon.Sincerely, Cornelia Samara

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jul 18, 2023
Dear Jason, Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back to Four Seasons Hotel Philadelphia again soon. Sincerely, Cornelia Samara

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is phenomenal, they make you feel welcome and make sure you are enjoy your stay. At Dinner Matthew was incredibly knowledgeable about the menu and made the best recommendations, at the pool May was so awesome she gave us all the information about the pool area and spa. Thank you guys again.
Stayed 1 night in Jul 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jul 10, 2023
Dear Omar, Thank you for taking the time to leave a review of your recent stay with us. I am delighted to hear that our team left a lasting impression. We hope to welcome you back for another stay at Four Seasons Hotel Philadelphia soon. Sincerely, Cornelia Samara

4/10 Poor

Christopher

Stayed 1 night in Jul 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jul 24, 2023
Hi Christopher, Thank you for sharing your feedback. We apologize for not meeting your expectations. We hope to have the chance to provide you with a better experience in the future.Sincerely,Cornelia Samara

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jun 26, 2023
Edward, We appreciate you taking the time to leave a positive rating and review of your recent stay with us. We look forward to welcoming back to Four Seasons Hotel Philadelphia soon. Sincerely,

10/10 Excellent

GOLNAZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jun 23, 2023
Dear Golnaz,Thank you for taking the time to leave a positive rating of your recent stay with us! We hope to welcome you back for another stay at Four Seasons Hotel Philadelphia soon! Sincerely, Cornelia Samara

10/10 Excellent

Stacey

Stayed 1 night in Jun 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jul 10, 2023
Dear Stacey, Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back to Four Seasons Hotel Philadelphia soon! Sincerely, Cornelia Samara

10/10 Excellent

Yaasmeen

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jun 20, 2023
Dear Yasmin, Thank you for taking the time to leave a positive rating of your recent visit to Four Seasons Hotel Philadelphia. We hope to welcome you back again soon! Sincerely, Cornelia Samara

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Urban Resort
First-rate service, delicious food, top-notch amenities (gym, spa and pool) and out-of-this-world views.
Stayed 1 night in Jun 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jun 7, 2023
Dear Traveler,Thank you for taking the time to leave a positive rating and review of your recent stay with us. I am delighted to hear that our team and Hotel amenities left a lasting impression on you. We hope to welcome you back for another stay at Four Seasons Hotel Philadelphia soon. Sincerely, Cornelia Samara

10/10 Excellent

RUDOLF

Stayed 1 night in Jun 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jun 6, 2023
Dear RUDOLF,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back to Four Seasons Hotel Philadelphia soon! Sincerely,

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jun 1, 2023
Hello Julie,Thank your for taking the time to leave a positive review of your recent stay with us. We are delighted to see that you enjoyed your time here at Four Seasons Hotel Philadelphia and we hope to welcome you back again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cornelia Samara, General Manager at Four Seasons on May 26, 2023
Dear Deborah,Thank you for taking the time to leave a positive rating of your recent stay with us. We hope to welcome you back for another stay soon. Sincerely,

10/10 Excellent

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my husband to celebrate my 40th birthday and am so grateful I did. The hotel is so clean (meeting my germ-a-phobe standards) and the staff truly provides 5-star service. Of course, the stay and amenities are pricey, but it was absolutely worth every penny to me. Everywhere I went in the hotel, they wished me happy birthday and made me feel so special! The indoor infinity pool was clean and at a comfortable temperature. The Spa / lounge experience was relaxing and the whole place is picture ready! I've already recommended this particular Four Seasons to others and am ready to go back myself in a few weeks.
Stayed 2 nights in Apr 2023
Response from Cornelia Samara, General Manager on May 3, 2023
Nadia, Thank you for choosing to celebrate your 40th birthday at Four Seasons Hotel Philadelphia! We are grateful to know that you enjoyed your experience above the clouds. We look forward to welcoming you back soon!

10/10 Excellent

Julie

Stayed 1 night in Mar 2023
Response from Cornelia Samara, General Manager at Four Seasons on Apr 3, 2023
Dear Julie, Thank you for taking the time to leave a positive review of your recent stay with us. We hope to welcome you back for another stay soon!

10/10 Excellent

Bobbi-Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class experience:) Will be back!
Stayed 1 night in Feb 2023
Response from Cornelia Samara, General Manager at Four Seasons on Feb 27, 2023
Dear Bobbi-Jo,Thank you for taking the time to leave a positive review of your recent stay with us. We hope to welcome you back to Four Seasons Hotel Philadelphia again soon. Sincerely, Cornelia Samara

2/10 Terrible

Marissa Lynn, Nutley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bartenders Monday night were very rude to me. Did not fill up my glasses. I made a comment, another said “tomorrow night you will get the same pour”overcharge for 2 martinis and not filled. I complained at front desk. Wrote on receipt my complaint. Took photo. My receipt showed valet charge,when I flew& took Ubers.breakfast was fantastic. I’ll never stay there again. They over charge. Bartenders treat guests of other hotels better than their own. Worst FS in US
Stayed 2 nights in Feb 2023
Response from Cornelia Samara, General Manager at Four Seasons on Mar 3, 2023
Dear Marissa Lynn, Thank you for taking the time to provide feedback about your recent stay at our hotel. I am sorry to hear that you were disappointed with the portion sizes for cocktails and the parking charges during your stay. We take all feedback seriously and are always looking for ways to improve our guest's experiences. We are sorry that we fell short of your expectations. I have shared your feedback with out food and beverage team to ensure that they are aware of your concerns and take steps to address any issues moving forward.Regarding the parking charges, I apologize for any confusion or frustration this may have caused. We would be happy to review your bill to ensure that the charges are removed.Thank you again for taking the time to provide feedback about your stay. Sincerely, Cornelia Samara

10/10 Excellent

Jerry, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. The dining experience here is incredible.
Stayed 1 night in Feb 2023
Response from Cornelia Samara, General Manager at Four Seasons on Feb 13, 2023
Hello Jerry,Thank you for taking the time to leave a positive review of your recent stay with us. We look forward to welcoming you back for another stay soon.Sincerely,Cornelia Samara

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful hotel, but there were stains on the bedsheets, bedspread, and pillow cases. The shower wasn’t hot.
Stayed 1 night in Jan 2023
Response from Cornelia Samara, General Manager at Four Seasons on Jan 23, 2023
Dear Amanda,Thank you for taking the time to leave a positive review of your stay with us. I am sorry to hear that the shower was not heated to your liking. We hope to welcome you back for another stay soon. Sincerely,

10/10 Excellent

Amira J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful facility. Best views in Philly. Amazing floral arrangements by Jeff Latham. 10/10
Response from Cornelia Samara, General Manager at Four Seasons on Jan 9, 2023
Amira J,Thank you for taking the time to leave a positive review of your recent stay with us. We hope to welcome you back soon! Sincerely, Cornelia Samara

8/10 Good

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable environment!
Response from Cornelia Samara, General Manager at Four Seasons on Jan 9, 2023
Tyrone,Thank you for taking the time to leave a positive review of your recent stay with us. We aim to make all of our guests feel comfortable over the duration of the stay. We hope to welcome you back again soon! Sincerely,

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Matthew

10/10 Excellent

Michael Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a perfect place to stay, impressive hotel with excellent customer service
Response from Cornelia Samara, General Manager at Four Seasons on Jan 3, 2023
Dear Michael Patrick, Thank you for taking the time to leave a positive review of your your recent stay with us. We aim to provide personalized service to all of our guests and are delighted to hear that our staff made a memorable impression. We hope to welcome you back soon. Sincerely, Cornelia Samara

10/10 Excellent

Meagan

Response from Cornelia Samara on Dec 5, 2023
Dear Meagan,Thank you for taking the time to leave a positive rating of your recent stay with us at Four Seasons Hotel Philadelphia. We hope to welcome you back again soon!

10/10 Excellent

Arcolian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Looking forward to visiting again.
Response from Cornelia Samara, General Manager at Four Seasons on Dec 8, 2022
Dear Arcolian, We are delighted to hear that you enjoyed your recent stay with us. We appreciate you for taking the time to leave a positive review. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Steven

Stayed 1 night in Nov 2022
Response from Cornelia Samara, General Manager at Four Seasons on Nov 29, 2022
Dear Steven,Thank you for taking the time to leave a positive rating on your recent stay with us. We hope to welcome you back for another stay soon.Sincerely,