2/10 Terrible
Richard W.
Jun 30, 2024
Disliked: Cleanliness
No Help When Needed The Most
We were in Venice prior to our trip to the Florence area. I booked all of this months in advance to spend time with our daughter who is stationed in the Air Force in Germany. The day prior to going to Florence, her car broke down on a Sunday outside Venice. After towing the car to a garage and getting taken by the first mechanic later in the week, I called the property manager and told her of our situation. I also messaged the owner Michelle. We were obviously not gong to be able to make it to Florence. The property manager was very nice and understanding of our situation. The owner on the other hand was not. She was not willing to work with me in the least and told me that any type of refund for our stay was not an option. This situation was totally out of our hands, and we ended up spending 3 extra days in Venice to get our car to a reputable shop after getting ripped off with the first mechanic. The timing chain broke. The car is still in Vicenza, and my daughter will have to drive the rental car we got back to pick up her car when it is done. I owned a rental property if Florida for a decade and was always willing to work with people who through no fault of their own, had to alter their plans. Michelle, the owner was clear that she wasn't. We lost our entire week's deposit. I would have been happy with any option to negotiate something like I had done with others as a rental property owner. If you book here, don't have any problems.
Richard W.
Stayed 5 nights in Jun 2024