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Reviews of Pearl View Hotel

3.5 out of 5
Pearl View Hotel
Jalan Baru, Seberang Perai, Perai, Penang

Reviews

6.2
Rating 10 - Excellent. 20 out of 168 reviews" "
Rating 8 - Good. 45 out of 168 reviews" "
Rating 6 - Okay. 47 out of 168 reviews" "
Rating 4 - Poor. 31 out of 168 reviews" "
Rating 2 - Terrible. 25 out of 168 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

San

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Ravikumar

Liked: Staff & service
Disliked: Property conditions & facilities
The tv is worst. Given 17 or 20 inches screen. The channels also not clear. Cups not clean.
Stayed 1 night in Mar 2024

6/10 Okay

Hor

Liked: Cleanliness, staff & service
Disliked: Amenities
Few time stay here. So far so good
Stayed 5 nights in Jan 2024

10/10 Excellent

Lelashini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel in this area, room is comfortable & clean.
Stayed 1 night in Jul 2023

6/10 Okay

michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathtub have blood stain in it, aircond max also not cool. The fan no.2 cant run, no.3 is very fast!
Stayed 1 night in Aug 2023

6/10 Okay

winnie

Stayed 1 night in Jul 2023

8/10 Good

MAHENDRAN

Liked: Cleanliness, staff & service, property conditions & facilities
Quite classic building.
Stayed 1 night in Jul 2023

10/10 Excellent

Khairul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

8/10 Good

Kumarasamy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Choon Tat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023

4/10 Poor

Justin Long

Business traveler
Disliked: Amenities, property conditions & facilities
Very old and badly maintain, aircond not cold at all and luckily got fan inside room.
Stayed 2 nights in Apr 2023

10/10 Excellent

MOHAMAD FAUZI, PENANG

Stayed 1 night in Mar 2023

8/10 Good

NORLIAH BINTI

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room okay breakfast not good.
Stayed 1 night in Jan 2023
Response from Suzkei on Feb 6, 2023
Thank you for your staying We are looking forward to see you againHave a nice day

6/10 Okay

Yoon How

Business traveler
Strategic location. But the staff hospitallity need to improve
Stayed 2 nights in Oct 2022
Response from Suzkei on Nov 19, 2022
Thank you for your staying See you next visit Have a nice day

8/10 Good

Yoon How

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for business trip
Stayed 2 nights in Aug 2022
Response from suzkei on Aug 27, 2022
Thank you for your staying have a nice day

10/10 Excellent

Nur

Stayed 2 nights in May 2022
Response from S on May 17, 2022
Thank you for your staying We are looking forward to see you again Have a nice day

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Dinagaran

Stayed 1 night in Jan 2022
Response from Suzkei on Jan 28, 2022
Thank you for your staying

10/10 Excellent

Ainun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Suzkei on Dec 28, 2021
Thank you for your staying We are looking forward to see you again Have a nice day

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Affordable Rate
So far ok need to improve.
Stayed 1 night in Oct 2021
Response from Suzkei on Oct 18, 2021
Thank you for your comments We will do some improvement in near future Stay safe and we are looking forward to see you again Have a nice day

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Suzkei on May 18, 2021
Thank you for your comments Keep safe and have a nice day

2/10 Terrible

Taku

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Suzkei on Mar 13, 2021
Hi, thank you for your comments on early day, if you have further comments please feel free to let us know again, thank you

10/10 Excellent

Lai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Suzkei on Nov 10, 2020
Thank you for your staying with us and share you time give us rating keep safe and we are looking forward to see you again sooner.. Have a nice evening

6/10 Okay

Verified traveler

Business traveler
Stayed 3 nights in Oct 2020
Response from Suzkei on Oct 12, 2020
Thank you for your staying and your comments

6/10 Okay

Hoong Ling

Business traveler
Liked: Room comfort
Stayed 1 night in Aug 2020
Response from suzkei on Aug 9, 2020
Thank you stay at Pearl View Hotel

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020
Response from Suzkei on Jul 28, 2020
Thank you for your comments, Hope we can service you agin in near future.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mosquitoes are everywhere. Air-cond is too loud. I will not choose this hotel anymore
Stayed 2 nights in Mar 2020
Response from Suzkei on Mar 9, 2020
Thank you for your comments and we will inform our Maintenance staff to double check the reason of this issue form air con. The Mosquitoes issue, Hotel every 15 days have one flogging be arranged. It could be the reason have rain more. Thank you for your reminder , we will try to arrange more daily work on this part. Once again, sorry for any inconveniences caused . Have a nice day

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
My point of view
Just ok
Stayed 1 night in Dec 2019
Response from Suzkei Lee on Jan 7, 2020
Thank you for your staying and comments Have a nice day

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very very old hotel. Lots of ants on the dining table during breakfast. And no shaver provided . Very weird smell inside the room. Not recommended at all.
Stayed 2 nights in Dec 2019
Response from Suzkei Lee on Dec 26, 2019
Sorry to hear your unhappy during your staying at hotel. Than you for our comments and will pass all issues to our hotel management and team for review and we will try our best to make the improvement in near future. if possible we can have your contact that we can give you some feedback after we need something on your issue. Kindly feel free to contact hotel again. Thank you Have a nice day

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2019
Response from Suzkei on Dec 13, 2019
Thank you for your staying and comments . We're looking forward to see you next time

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean unless tv channel having a bit trouble, some of the channel no view
Stayed 1 night in Nov 2019
Response from Suzkei on Nov 11, 2019
Thank you for your staying and we will inform our maintenance department to check and fix the TV channel issue .

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
safe box not function!............................................................
Stayed 3 nights in Sep 2019
Response from Suzkei on Nov 21, 2019
Thank you for your comments, Hotel is planned to change the broken safe box in room, the removal is in progressing. sorry for your inconvenience

6/10 Okay

Sim

Disliked: Cleanliness, property conditions & facilities
Cheap but run down
Air con not cold at all, slow WiFi...but I think the whole of Malaysia's WiFi is not fast. The room a bit run down...
Stayed 1 night in Sep 2019
Response from suzkei on Sep 19, 2019
Thank you for your comments we will look after the room condition more in near future

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from Suzkei on Sep 9, 2019
Thank you for your marks

2/10 Terrible

Rauf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Suzkei on Sep 9, 2019
Thank you for your mark, and hotel will look after more the services. Thank you

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and clean
Stayed 1 night in Aug 2019
Response from Suzkei on Sep 9, 2019
Thank you for your staying and marks

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Suzkei on Aug 2, 2019
Thank you for you comments

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Had a room next to chiller room, it was so noisy that I had to request to change room.
Stayed 2 nights in Jul 2019
Response from Suzkei on Jul 15, 2019
Thank you for your comments, we will check this issue for you .

8/10 Good

Jaslilawati, Kuala Lumpur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a nice food.
Stayed 2 nights in Jun 2019
Response from Suzkei on Jun 17, 2019
Thank you for your comments

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Condition
Stayed 1 night in Jun 2019
Response from Suzkei on Jun 13, 2019
Thank you for your comments and we are looking forward to see you again

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Car park lots are adequate. Location is ok in Perai. Nearby there are many food stalls
Stayed 1 night in Apr 2019
Response from Suzkei on May 2, 2019
Thank you for your staying at our hotel. Looking forward to see you again

8/10 Good

Mohamad Surif

Liked: Cleanliness, staff & service, room comfort
Ok to stay and friendly counter service
For reasonable price, good breakfast and privacy it is recommended
Stayed 2 nights in Apr 2019
Response from Suzkei on May 1, 2019
Thank you for your staying with us, We are looking forward to see you again . Thank you

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is comfortable. The phone line reception is extremely terrible in the room we stayed, and for calls we had to step out from room.
Stayed 2 nights in Mar 2019
Response from suzkei on Mar 14, 2019
Thank you for your comments we will follow up accordingly.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Mar 2019
Response from Suzkei on Mar 14, 2019
Thank you for your staying

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Biasa biasa
Stayed 2 nights in Feb 2019
Response from suzkei on Apr 2, 2019
Thank you

10/10 Excellent

Siti Nazmah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from suzkei on Jan 30, 2019
Thank you for your staying

6/10 Okay

Verified traveler

Disliked: Room comfort
Room has unpleasant odor. Unclean Bed sheet
Stayed 1 night in Jan 2019
Response from Suzkei on Jan 23, 2019
Thank you for your comments and will follow up this kind of matter imm. Thank you

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
You get what you pay for
Hotel was quite run down. Room has damp smell. Aircon not could but supplemented with ceiling fan. Breakfast was ok though
Stayed 1 night in Jan 2019
Response from Suzkei on Jan 19, 2019
Thank you for your staying and comments we will try out best to improve the housekeeping work in near future. Thank you

6/10 Okay

Wei Khiung

Liked: Cleanliness, property conditions & facilities, room comfort
Internet is terrible slow
Stayed 4 nights in Aug 2018
Response from suzkei on Sep 5, 2018
Thank you for your comments, The hotel internet since Sept hotel did the upgraded.