Aerial view

Reviews of Surf & Sand Hotel

2 out of 5
Surf & Sand Hotel
40 Fort Pickens Road, Pensacola Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 890 out of 1755 reviews" "
Rating 8 - Good. 461 out of 1755 reviews" "
Rating 6 - Okay. 203 out of 1755 reviews" "
Rating 4 - Poor. 106 out of 1755 reviews" "
Rating 2 - Terrible. 95 out of 1755 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kennie

Traveled with family
Liked: Staff & service
The swimming pool area and view
Stayed 3 nights in May 2024

10/10 Excellent

Natalia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel locked so closer to the beach. Rooms are clean. Paddle boards and kayaks are free.
Stayed 1 night in May 2024
Response from Mike on May 24, 2024
Thank you for your excellent review! We're delighted to hear that you enjoyed your stay with us and appreciated our convenient location close to the beach.We're glad you found your room clean and enjoyed the complimentary paddle boards and kayaks. Providing these amenities for our guests to enjoy is important to us.We hope to welcome you back for another fantastic stay in the future!

4/10 Poor

Ronald H

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
items we liked: included amenities such as pool, bikes, kayaks, paddleboards, private bay-side beach, breakfast. location on pensacola beach. items we did not like: filthy dirty floors, mold on ceiling grew daily, nothing ever dried out, towels etc. always wet, outdated furniture. it was simply an old motel room.
Stayed 5 nights in May 2024
Response from Mike on May 24, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the included amenities and our location on Pensacola Beach.However, we're truly sorry to learn about the cleanliness issues you encountered during your stay, as well as the mold on the ceiling and the condition of the furniture. This is not the experience we aim to provide, and we understand how disappointing it must have been for you.Your comments have been shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly and that improvements are made to prevent similar problems in the future.We apologize for falling short of your expectations and hope you'll consider giving us another chance to provide you with a much better experience in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property twice and will stay here the next time I visit. Wonderful staff, clean comfortable beds, easy access to the gulf beach and I love their sound side amenities, very peaceful.
Stayed 5 nights in May 2024
Response from Mike on May 24, 2024
Thank you for your wonderful review and for choosing to stay with us again! We're thrilled to hear that you had a great experience with our wonderful staff, clean and comfortable beds, and easy access to the Gulf beach.We're also glad you enjoyed our sound side amenities and found the atmosphere peaceful. We look forward to welcoming you back on your next visit!

2/10 Terrible

Asia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t clean properly Sink had nasty residue with pieces of hair Bedding wasn’t clean Staff not pleasant No accommodations for the nastiest of the room No face towels and bath towels Overall experience for the first time horrible
Stayed 3 nights in May 2024
Response from Mike on May 23, 2024
We sincerely apologize for the disappointing experience you had during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we fell short of your expectations in several areas.Your feedback regarding the cleanliness of the sink and bedding, as well as the lack of cleanliness and accommodations in the room, is deeply concerning. Rest assured, we take these issues very seriously, and we will address them with our housekeeping team to ensure that our cleanliness standards are upheld at all times.We're also sorry to hear that you found our staff to be unpleasant and that there were no face towels or bath towels provided. This is not the level of service we aim to provide, and we will address your concerns with our team to ensure that all guests receive the warm and attentive service they deserve.We understand that this was your first time staying with us, and we're truly sorry that it was not a positive experience. We hope that you will give us another chance to exceed your expectations in the future. If you're willing to give us another opportunity, please reach out to us directly, and we'll do our best to make it right.Thank you for bringing these concerns to our attention, and we appreciate the opportunity to improve based on your feedback.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink drained very slowly, otherwise great stay
Stayed 3 nights in May 2024
Response from Mike on May 23, 2024
Thank you for your review! We're glad to hear that you had a great stay overall.We apologize for the inconvenience caused by the slow-draining sink in your room. Your feedback is important to us, and we'll make sure to address this issue promptly to ensure a more seamless experience for our future guests.We appreciate your understanding and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

HungSon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mike on May 23, 2024
Thank you for your excellent rating! We're glad to see that you had a great experience during your stay with us.If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Darleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is an older property, however what it lacks in newness, it more than makes up for in personality. The staff, especially maintenance, goes above and beyond. LONNIE & staff had the pool and grounds looking pristine early after a storm on 2 occasions. Lonnie always made sure guests had everything they wanted/needed. He took time of his busy day to wait for guests to check out kayaks. He also gave great instructions to adults & kids with lots of patience and kindness. He even helped with breakfast! Breakfast was waiting every morning at 7:30 sharp. The ladies were friendly & efficient. Dining options are all nearby.some are walking distance. Very family friendly. The staff was wonderful to my grandchildren.
Stayed 4 nights in May 2024
Response from Mike on May 23, 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and appreciated the unique personality of our property.Our dedicated staff, especially Lonnie and our maintenance team, are invaluable members of our team, and we're delighted to hear that they went above and beyond to ensure you had a wonderful experience. It's fantastic to know that Lonnie and the rest of the team made sure the pool and grounds were pristine after the storm and that they were always attentive to your needs, providing great service with patience and kindness.We're also glad that you enjoyed our breakfast offerings and found our dining options convenient. Providing a family-friendly atmosphere is important to us, and we're thrilled that your grandchildren were well taken care of by our staff.We can't wait to welcome you and your family back for another fantastic stay in the future! Until then, take care and happy travels!

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nothing fancy but it was nice & clean.The pool area was set up really nice.We actually left clothes in the closet & had to come back & get them & they were all there.We appreciate that.We would stay again.
Stayed 1 night in May 2024
Response from Mike on May 19, 2024
Thank you for your positive review! We're glad to hear that you found your room nice and clean, and that you enjoyed the setup of our pool area. We're happy we could accommodate your request for retrieving your clothes from the closet, and we're grateful for your understanding.We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

TL

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beach access was great , area was clean, staff was friendly , bed was comfy - local restaurant recommendation was closed , very noisy HVAC unit next door
Stayed 1 night in Apr 2024
Response from Mike on May 19, 2024
Thank you for your feedback and positive rating! We're pleased to hear that you enjoyed the beach access, cleanliness of the area, friendly staff, and comfortable bed during your stay.We apologize for the inconvenience caused by the noisy HVAC unit next door and the closure of the recommended restaurant. Your feedback is valuable to us, and we will address these issues to ensure a more enjoyable experience for our guests in the future.We hope to have the opportunity to welcome you back for another great stay!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, will definitely stay there in the near future again!!
Stayed 3 nights in May 2024
Response from Mike on May 15, 2024
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with no complaints. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Shondel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to beach & pier.
Stayed 1 night in May 2024
Response from Mike on May 14, 2024
Thank you for your review! We're glad to hear that you found our location convenient for accessing the beach and pier. If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another great stay soon!

2/10 Terrible

Sandor

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Mike on May 15, 2024
We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, even without comments, and we would like to understand how we can improve. If you have any specific concerns or issues you encountered during your stay, please feel free to reach out to us directly. We hope to have the opportunity to make things right in the future.

10/10 Excellent

robert k

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay here. Great staff, great breakfast buffet, nice pool and free rentals, close to the beach and bars/restaurants.
Stayed 2 nights in May 2024
Response from Mike on May 14, 2024
Thank you for your wonderful review! We're thrilled to hear that you always enjoy your stay with us and that you appreciate our great staff, breakfast buffet, pool, and complimentary rentals. We're glad to hear that our location close to the beach and local amenities adds to your experience.We appreciate your continued patronage and look forward to welcoming you back for another enjoyable stay soon!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had paddle boards and kayaks that you could check out for free in the back of the hotel in the bay which was great! It was so windy, so couldn't get in the ocean. Also bikes were free for check out. Hotel was clean and people were friendly.
Stayed 1 night in Apr 2024
Response from Mike on May 13, 2024
Thank you for your excellent review! We're thrilled to hear that you enjoyed our complimentary paddle boards, kayaks, and bikes, providing you with fantastic options for outdoor activities during your stay. It's wonderful that you appreciated our efforts to make your experience memorable, despite the windy weather preventing ocean activities. We're glad you found our hotel clean and our staff friendly—it's always our goal to ensure our guests feel welcome and comfortable throughout their stay. We hope to have the pleasure of hosting you again for more adventures by the bay!

10/10 Excellent

Lynn, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in nice property close to everything!
Stayed 1 night in May 2024
Response from Mike on May 9, 2024
Thank you for sharing your positive feedback with us! We're thrilled to hear that you had an easy check-in experience and enjoyed our property's convenient location. Providing a seamless and enjoyable stay for our guests is our top priority, and we're glad to see that reflected in your review. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

8/10 Good

heidi A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute place with 50’s vibe. Super close to the public beach and tons of shops and restaurants
Stayed 2 nights in May 2024
Response from Mike on May 9, 2024
Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our hotel's charming 50's vibe and convenient location near the public beach, shops, and restaurants. Providing a memorable experience for our guests is our top priority, and we're glad to see that reflected in your review. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Earthly, Gulf Breeze

Stayed 3 nights in May 2024
Response from Mike on May 9, 2024
We appreciate you taking the time to provide us with a rating for your recent stay. Your feedback is valuable to us, and we're sorry to see that your experience fell short of your expectations. If there are any specific areas where we can improve or if you have any concerns you'd like to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.

4/10 Poor

Guillermo, Mexico

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Mike on May 7, 2024
We're sorry to see that your experience fell short of expectations. If you have any specific concerns or feedback you'd like to share, please don't hesitate to reach out. We're here to help address any issues and improve for the future.

4/10 Poor

Guillermo, Mexico

Business traveler
Liked: Staff & service
I arrived at 12:30 at night. When I went up to my room there was like a huge puddle of water. I contacted reception and they told me that they would fix it the next day. I put 4 towels so I could move around the room. I left the next day expecting them to fix it, and they didn't even clean the towels. I spoke and they changed my towels. I continued with the puddle and the towels the 3 nights I stayed. Nobody cleaned the room or fixed the water leak.
Stayed 1 night in May 2024
Response from Mike on May 7, 2024
We're truly sorry to hear about the issues you encountered during your stay with us. It's unacceptable that you had to deal with a water leak in your room and that it was not promptly addressed by our team. We apologize for any inconvenience and discomfort this may have caused you.Your feedback is valuable, and we're disappointed to hear that our staff did not effectively resolve the situation or ensure that your room was cleaned properly during your stay. Please know that we take your comments seriously, and we will address these issues with our team to prevent similar occurrences in the future.We understand the impact that this experience had on your stay, and we sincerely apologize for falling short of your expectations. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We appreciate your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Todd

Stayed 1 night in May 2024
Response from Mike on May 24, 2024
Thank you for your perfect rating! We're thrilled to see that you had a great experience with us.If you have any specific feedback or suggestions for us, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Anthony

Traveled with partner
Liked: Staff & service, property conditions & facilities
Excellent server Shawn good food nice atmosphere too
Stayed 1 night in May 2024
Response from Mike on May 3, 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your visit to our hotel. Shawn will be thrilled to receive your compliments, and we'll be sure to pass them along to him. We strive to provide delicious food and a welcoming atmosphere for all our guests, and we're thrilled that we hit the mark during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 3, 2024
Thank you for the perfect rating! We're thrilled to see that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any feedback to share, feel free to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to beach and walkable to all restaurants paying A fee to park at hotel
Stayed 1 night in Apr 2024
Response from Mike on May 2, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location close to the beach and within walking distance to restaurants. We understand your concern about the parking fee, and we appreciate your feedback on this matter. We'll take your comments into consideration as we review our policies to ensure that we provide the best possible experience for our guests. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

8/10 Good

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you for your rating. We're glad to see that you had a good experience overall. If there are any specific aspects you enjoyed or areas where you feel we could improve, please feel free to let us know. Your feedback helps us ensure that we continue to provide excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay!

10/10 Excellent

Mitchell

We liked that the bikes and kayaks were included in our stay. The breakfast being included was a big plus as well! The location was great! The staff here was extra friendly, the staff at the desk,and the lady keeping the breakfast stocked were exceptionally great to us! It’s an older smaller hotel, but it was a good one.
Stayed 3 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and that you appreciated the complimentary bikes, kayaks, and breakfast included in your stay. It's great to know that our location was convenient for you and that you found our staff to be exceptionally friendly and accommodating. We'll be sure to pass along your compliments to the front desk staff and the breakfast attendant. We understand that older, smaller hotels can have their charm, and we're glad that you found ours to be a good one. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

10/10 Excellent

Connie

Stayed 3 nights in Dec 2023
Response from Mike on May 23, 2024
Thank you for your top rating! We're delighted to see that you had a fantastic experience during your stay with us.If you have any feedback or suggestions for improvement, please don't hesitate to let us know. We value your input and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 2 nights in Feb 2024
Response from Mike on May 2, 2024
Thank you for your fantastic rating! We're thrilled to see that you had a great experience with us. If there's anything specific you particularly enjoyed about your visit or if there are any suggestions you have for us in the future, please feel free to share. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here every time i stay! Fantastic!
Stayed 2 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you love staying with us every time and that you've had a fantastic experience. Your satisfaction is our top priority, and we're delighted that we consistently meet your expectations. We appreciate your loyalty and look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you love about staying with us or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place so close to the beach and it's clean. Those two things are most important for me. They also offering complimentary bikes and paddle boards. Parking however cost a little extra. Also Elizabeth who prepares a complimentary breakfast makes it so much better than in other hotels.
Stayed 1 night in Apr 2024
Response from Mike on May 2, 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that our proximity to the beach and cleanliness met your expectations. It's great to know that you appreciated our complimentary bikes and paddle boards as well. We're sorry for any inconvenience regarding the parking cost, but we're glad that Elizabeth's excellent service during breakfast enhanced your experience. We'll be sure to pass along your kind words to her. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

10/10 Excellent

Angela

Traveled with family
Love this
Stayed 2 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your positive rating! We're thrilled to hear that you loved your experience with us. Your satisfaction is our priority, and we can't wait to welcome you back for another great visit in the future!

10/10 Excellent

BRAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was pleasant. Excellent location. Walking distance from everything
Stayed 2 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your excellent review! We're thrilled to hear that you found our rooms clean, our staff pleasant, and our location excellent. It's fantastic that you were able to walk to everything you needed during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future.

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff, clean room
Stayed 4 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, found our staff very nice, and appreciated the cleanliness of your room. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Kathy, Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have seen this property for years but have always stayed at higher end resorts. That’s where I’ve missed out. This place is a gem. Absolutely fantastic. Will stay again soon!
Stayed 3 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you found our property to be a gem and that you enjoyed your time here. We're grateful for your kind words and look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

Idael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mike on Apr 29, 2024
Thank you for the perfect rating! We're delighted to see that you had a wonderful experience during your visit. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back again soon for another excellent stay.

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing! Friendly, helpful and accommodating! The ocean right across the street, kayaking !! So much fun!! Definitely be back 😊
Stayed 4 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience with our staff and that you found them friendly, helpful, and accommodating. It's great to know that you enjoyed the ocean right across the street and had fun kayaking. We can't wait to welcome you back for another wonderful experience in the future!

10/10 Excellent

Randall, San Antonio

Liked: Amenities
Excellent
Stayed 1 night in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for the excellent rating! We're thrilled to see that you had a fantastic experience during your visit. Your satisfaction is our priority, and we look forward to welcoming you back again soon for another excellent stay.

10/10 Excellent

Richard E

Stayed 2 nights in Apr 2024
Response from Mike on May 19, 2024
Thank you for your positive rating! We're glad to see you had a pleasant experience. If you have any specific feedback or suggestions for improvement, feel free to share them with us. We're always looking for ways to enhance our guests' experience.We hope to welcome you back again soon!

10/10 Excellent

valerie

Stayed 1 night in Apr 2024
Response from Mike on May 16, 2024
Thank you for your perfect rating! We're delighted to hear that you had an excellent stay with us. If you have any feedback or if there's anything we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back for another great experience!

10/10 Excellent

Caitlin, Bay Minette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great no frills spot for the whole family!
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
We're thrilled to hear that you and your family enjoyed your stay with us! Providing a comfortable and enjoyable experience for our guests is always our top priority. Thank you for choosing to stay with us, and we hope to welcome you all back again soon for another great stay!

8/10 Good

Steve

Stayed 1 night in Apr 2024
Response from Mike on May 16, 2024
Thank you for your positive rating! We're glad to hear that you had a good stay with us. If you have any feedback or suggestions for future visits, please feel free to share. We look forward to welcoming you back soon. Thank you for choosing to stay with us!

8/10 Good

William

Stayed 2 nights in Apr 2024
Response from Mike on May 15, 2024
Thank you for your rating! We're glad to see that you had a positive experience overall. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future!

10/10 Excellent

brianna

Stayed 4 nights in Apr 2024
Response from Mike on May 15, 2024
Thank you for your perfect rating. We're delighted to see that you had an excellent experience overall. If there's anything specific you'd like to share or if there are any areas where we can further improve, please feel free to reach out. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and walking distance to many things. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 26, 2024
We're delighted to hear that you found our hotel to be affordable and conveniently located within walking distance of many attractions. Our team strives to provide friendly and welcoming service to all our guests, so it's wonderful to know that you had a positive experience with our staff. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

8/10 Good

Brian

Traveled with family
Property is a great value for the money. Property is clean and well kept. Staff was attentive and busy.
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our property to be a great value and that you appreciated our cleanliness and attentive staff. We're constantly striving to maintain our high standards and provide exceptional service to our guests. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

C

Disliked: Property conditions & facilities
The location is great for going to the beach. I was planning to spend two nights and work a part of each day; however, I could not get the wi-fi to work. When I called the front desk, they seemed to be familiar with that complaint so I ended up only staying one night and checking out early. Parking was $10 per night, but available, which was nice.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 26, 2024
We appreciate your feedback and apologize for the inconvenience you experienced with the Wi-Fi during your stay. Rest assured, our team is working diligently to address this issue and ensure a reliable connection for all guests. We understand the importance of a seamless work environment, and we regret that we fell short of your expectations in this regard. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Danilo, BRONX

Traveled with partner
Staff was very nice and great information
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
We're delighted to hear that our staff provided you with excellent service and helpful information during your stay. Our team strives to ensure that every guest has a pleasant and memorable experience. Should you have any further questions or need assistance in the future, please feel free to reach out. We look forward to welcoming you back for another wonderful stay!

8/10 Good

Annaleace

Traveled with partner
Liked: Cleanliness, amenities
I appreciated the location being around everything.
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
We're glad to hear that you found our location convenient for your needs. If there are any specific areas where we can improve to make your stay even better next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another positive experience in the future!

2/10 Terrible

Lanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our room was so disgusting you could feel the dirt on your feet and the bathroom smelled of urine. We purchased cleaning supplies and cleaned both the bathroom and the floors. I have pictures of the towels and would be happy to share. We spent as little time as possible in the room as the smell was awful and it was not comfortable. The staff in the lobby and breakfast area were friendly.
Stayed 5 nights in Apr 2024
Response from Mike on Apr 26, 2024
We're truly sorry to hear about your disappointing experience with the cleanliness of your room. This is certainly not the standard we strive to maintain, and we sincerely apologize for any inconvenience this may have caused. Your feedback is important to us, and we will address these issues with our housekeeping team to ensure that such lapses do not occur in the future. We're glad to hear that you found the staff in the lobby and breakfast area to be friendly, but we regret that it didn't compensate for the subpar condition of your room. Please feel free to share any pictures you have as they will help us further investigate and address the matter. We hope to have the opportunity to restore your trust and provide you with a more enjoyable stay in the future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
This property is whistle clean!! All the staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 26, 2024
We're thrilled to hear that you found our property to be exceptionally clean and that our staff provided friendly and helpful service throughout your stay. Maintaining a clean environment and delivering excellent service are top priorities for us, so it's rewarding to know that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!