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Reviews of Uzhupud Garden Hotel & lodge

3 out of 5
Uzhupud Garden Hotel & lodge
Vía a la Higuera S/N, Uzhupud, Paute, Paute, Azuay

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

VICTORIA, Huntington Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This an orchid lover’s paradise! There are orchids in all the gardens that surround the premises. The room and bathroom newly renovated. Good food which is presented exquisitely. Staff was very kind and helpful

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debería tener canales u opciones ya predeterminadas en la televisión, aveces ya acostado a uno le gusta ver la tele, pero no había nada si uno no ponía la cuenta de uno para ver. Del resto!!! excelente todo!!! definitivamente que regresamos !!
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Stayed 2 nights in Jul 2023
Response from Gerente General on Aug 8, 2023
Luis Muchas gracias por su calificación a nuestra propiedad. Esperamos que nos recomiende entre sus personas mas cercanas. Un lindo dia

10/10 Excellent

Landy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property and outstanding service. Breakfast is "okay". I am looking forward to visiting again!
Stayed 1 night in Jul 2023

10/10 Excellent

Sandy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
WE loved everything about the property and the staff was very helpful. The room was great - the bed very comfortable. We will definitely be back again....
Stayed 2 nights in Jul 2023

10/10 Excellent

Cristina, Pittstown

Liked: Cleanliness, property conditions & facilities
Love it. Quiet and safe. TV was an issue and I had small children. Food a bit pricey. Overall amazing place.
Stayed 2 nights in Jun 2023

2/10 Terrible

SILVIA

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tuvimos una mala experiencia con la atención al cliente, falta de comunicación . La reservación incluía desayuno y no se informó al llegar. Además nos iban a cobrar adicional por un dormitorio q no nos dejaron saber por anticipado. Espero mejoren y capaciten mejor a su personal .
Response from Gerencia General on Aug 4, 2023
Estimada SilviaReciba un atento saludo de nuestra parte, ante nada agradecemos por el tiempo que se tomó en contarnos su experiencia. Permítame y le expresamos nuestras disculpas por la situación que tuvo durante su estadía. Nos encontramos trabajando y capacitando a nuestros colaboradores con el único propósito de que la experiencia de nuestros huéspedes sea la mejor

8/10 Good

Andrea

Stayed 1 night in Feb 2024

8/10 Good

Enrique

Traveled with family and small children
Liked: Cleanliness
Caliente
Stayed 1 night in Feb 2024

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente servicio el personal muy amable y hermoso el lugar
Stayed 1 night in Nov 2023
Response from Gerencia General on Dec 8, 2023
Vivian, agradecemos por sus comentarios y nos alegra de sobremanera que su experiencia con nosotros haya sido la mejor. Esperamos tenerla de vuelta lo mas pronto en nuestra hosteria

6/10 Okay

Romulo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de WiFi es deficiente, si el objetivo es estar conectado a internet está podría ser un gran problema
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacinto

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien!
Stayed 1 night in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
No other restaurants nearby and limited menu at this restaurant
Stayed 2 nights in Sep 2023

10/10 Excellent

Randall

Stayed 1 night in Sep 2023

10/10 Excellent

adriana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue de primera. La comida deliciosa.
Stayed 3 nights in Sep 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Klaus

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Facility with a lot of flair and atmosphere. Beautiful garden. Activities on offer are scarce for a hotel of this standard.
Stayed 1 night in Sep 2023

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andres, Cuenca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para descansar el fin de semana.
Stayed 1 night in Sep 2023

6/10 Okay

Amanda Marcela

Traveled with group
Disliked: Property conditions & facilities
las instalaciones estuvieron muy sucias
Stayed 1 night in Jun 2023
Response from Gerencia General on Aug 4, 2023
Estimada Amanda,Agradecemos el hecho de tomarse tiempo para dejarnos su comentario. Lamentamos que haya tenido esta experiencia y desde ya le hacemos llegar nuestras disculpas y créame que ya nos encontramos trabajando en estos detalles con la finalidad que la experiencia sea la mejor en este bello lugar.

6/10 Okay

roman

Traveled with partner
Disliked: Property conditions & facilities
Pago por una habitación presidencial que se ve totalmente diferente en la página expidia a la real
Stayed 1 night in May 2023

4/10 Poor

willan

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Jacuzzi cierran a las 6pm
Stayed 1 night in Apr 2023